Latest news with #SharePointOnline
Malaysian Reserve
5 days ago
- Business
- Malaysian Reserve
Crow Canyon Software Unveils AI-Driven NITRO Help Desk 3.5 with Advanced Agentic Framework
BENICIA, Calif., May 28, 2025 /PRNewswire/ — Crow Canyon Software is excited to announce the launch of NITRO Help Desk 3.5, now powered by an intelligent AI agentic framework that redefines how IT support teams handle requests, automate responses, and deliver faster resolutions. This release marks a pivotal step in Crow Canyon's mission to bring practical, AI-powered automation to everyday help desk operations. 'Our goal was to create AI tools that actually make life easier for both technicians and end users,' said Scott Restivo, CEO of Crow Canyon Software. 'With NITRO Help Desk 3.5, we've gone beyond buzzwords and built a real working framework of agents that saves time, improves accuracy, and enhances the entire support experience.' Introducing the Agentic Framework: Four AI Agents Working in Harmony The cornerstone of this release is a newly developed agentic framework made up of a suite of four collaborative AI agents, each with a distinct role in improving service delivery: Knowledge Agent KB Copilot offers instant, relevant suggestions from the knowledge base. AI Solution Generator assists technicians by drafting possible resolutions. 1st Responder Agent AI-based Routing, Categorization, and Prioritization ensure tickets get to the right person, fast. AI-generated First Response Emails provide requesters with timely, informative replies. Ticket Agent Ticket Summarization condenses conversations and notes into a clear overview. Sentiment Analysis identifies urgency and tone for smarter prioritization. Email Agent Auto-Generated Replies reduce turnaround on common queries. AI-Assisted Responses help staff reply quickly and accurately. Together, these agents form an intelligent, integrated system that lightens the load on help desk teams while giving end users a faster, more seamless experience. AI with Purpose Unlike generic AI add-ons, the agentic framework in NITRO Help Desk 3.5 is purpose-built for the realities of IT support. The agents don't just retrieve content—they think through workflows, anticipate needs, and take action where it matters most. From routing and resolution to response and reporting, the system is designed to complement human expertise and reduce repetitive tasks, allowing support teams to scale without sacrificing quality. Availability The AI-powered features of NITRO Help Desk 3.5 are available now for Microsoft 365 and SharePoint Online customers. About Crow Canyon Software Crow Canyon Software has been developing intelligent, Microsoft-based business applications for over 25 years. With a focus on automation, digital transformation, and AI, the company's NITRO platform helps organizations streamline IT service management and drive better business outcomes.
Yahoo
5 days ago
- Business
- Yahoo
Crow Canyon Software Unveils AI-Driven NITRO Help Desk 3.5 with Advanced Agentic Framework
BENICIA, Calif., May 28, 2025 /PRNewswire/ -- Crow Canyon Software is excited to announce the launch of NITRO Help Desk 3.5, now powered by an intelligent AI agentic framework that redefines how IT support teams handle requests, automate responses, and deliver faster resolutions. This release marks a pivotal step in Crow Canyon's mission to bring practical, AI-powered automation to everyday help desk operations. "Our goal was to create AI tools that actually make life easier for both technicians and end users," said Scott Restivo, CEO of Crow Canyon Software. "With NITRO Help Desk 3.5, we've gone beyond buzzwords and built a real working framework of agents that saves time, improves accuracy, and enhances the entire support experience." Introducing the Agentic Framework: Four AI Agents Working in Harmony The cornerstone of this release is a newly developed agentic framework made up of a suite of four collaborative AI agents, each with a distinct role in improving service delivery: Knowledge Agent KB Copilot offers instant, relevant suggestions from the knowledge base. AI Solution Generator assists technicians by drafting possible resolutions. 1st Responder Agent AI-based Routing, Categorization, and Prioritization ensure tickets get to the right person, fast. AI-generated First Response Emails provide requesters with timely, informative replies. Ticket Agent Ticket Summarization condenses conversations and notes into a clear overview. Sentiment Analysis identifies urgency and tone for smarter prioritization. Email Agent Auto-Generated Replies reduce turnaround on common queries. AI-Assisted Responses help staff reply quickly and accurately. Together, these agents form an intelligent, integrated system that lightens the load on help desk teams while giving end users a faster, more seamless experience. AI with Purpose Unlike generic AI add-ons, the agentic framework in NITRO Help Desk 3.5 is purpose-built for the realities of IT support. The agents don't just retrieve content—they think through workflows, anticipate needs, and take action where it matters most. From routing and resolution to response and reporting, the system is designed to complement human expertise and reduce repetitive tasks, allowing support teams to scale without sacrificing quality. Availability The AI-powered features of NITRO Help Desk 3.5 are available now for Microsoft 365 and SharePoint Online customers. About Crow Canyon Software Crow Canyon Software has been developing intelligent, Microsoft-based business applications for over 25 years. With a focus on automation, digital transformation, and AI, the company's NITRO platform helps organizations streamline IT service management and drive better business outcomes. SOURCE Crow Canyon Software
Zawya
07-04-2025
- Business
- Zawya
Alteryx appoints Ben Canning as chief product officer
Alteryx, Inc., an AI platform for enterprise analytics, announced the appointment of Ben Canning as Chief Product Officer to lead the company's product strategy. This key appointment reinforces Alteryx's commitment to accelerate innovation and enable customers to scale their AI and analytics automation efforts —especially at a time when global and regional investments in AI are reaching unprecedented levels. As Chief Product Officer ('CPO'), Canning will lead product vision, strategy, and design for Alteryx data analytics and AI solutions. Canning brings a wealth of experience to Alteryx as the company builds on its rich history of providing a powerful, easy-to-use data analytics platform that empowers business users to unlock meaningful insights from their data. As organizations look to integrate AI models and applications into their tech stack, his leadership will be instrumental in shaping solutions that meet these increasingly urgent demands. 'Throughout my career, my passion has always been helping customers drive business impact,' said Canning. 'Joining the Alteryx team is an incredible opportunity to help our customers realize the full potential of their data at such a pivotal time. Together, we will deliver AI-ready solutions that prepare them for the future.' Canning most recently served as Senior Vice President of Product Experiences at Smartsheet. During his tenure, he led Smartsheet's evolution in the areas of product management, research, and UX design. Prior to Smartsheet, Canning spent 22 years at Microsoft in various product leadership roles, including Head of Product for Microsoft Teams. He was also a founding member of the team that built SharePoint Online. 'We are delighted to welcome Ben to Alteryx during a time where our customers are looking to get the most value from their AI data,' said Andy MacMillan, Chief Executive Officer at Alteryx. 'Ben is known for his innovation, sharp insights, and visionary approach, and I have no doubt he will take our product strategy to the next level.' With regional markets like the Middle East doubling down on AI adoption, this appointment comes at a time of vast opportunity. Spending on AI in the META region totaled $4.5 billion in 2024 and is projected to surge to $14.6 billion by 2028. The Middle East alone is expected to accrue 2% of the total global benefits of AI in 2030—equivalent to US$320 billion. Alteryx's continued product innovation is set to help enterprises across the region turn this potential into real, data-driven outcomes. ABOUT ALTERYX Alteryx powers actionable insights with the AI Platform for Enterprise Analytics. With Alteryx, organizations can drive smarter, faster decisions with a secure platform deployable in on-prem, hybrid, and cloud environments. More than 8,000 customers globally rely on Alteryx to automate analytics to improve revenue performance, manage costs, and mitigate risks across their organizations. Alteryx is a registered trademark of Alteryx, Inc. All other product and brand names may be trademarks or registered trademarks of their respective owners.
Web Release
07-04-2025
- Business
- Web Release
Alteryx Appoints Ben Canning as Chief Product Officer
By Editor_wr On Apr 7, 2025 Alteryx, Inc .,?an AI platform for enterprise analytics, announced the appointment of Ben Canning as Chief Product Officer to lead the company's product strategy. This key appointment reinforces Alteryx's commitment to accelerate innovation and enable customers to scale their AI and analytics automation efforts —especially at a time when global and regional investments in AI are reaching unprecedented levels. As Chief Product Officer ('CPO'), Canning will lead product vision, strategy, and design for Alteryx data analytics and AI solutions. Canning brings a wealth of experience to Alteryx as the company builds on its rich history of providing a powerful, easy-to-use data analytics platform that empowers business users to unlock meaningful insights from their data. As organizations look to integrate AI models and applications into their tech stack, his leadership will be instrumental in shaping solutions that meet these increasingly urgent demands. 'Throughout my career, my passion has always been helping customers drive business impact,' said Canning. 'Joining the Alteryx team is an incredible opportunity to help our customers realize the full potential of their data at such a pivotal time. Together, we will deliver AI-ready solutions that prepare them for the future.' Canning most recently served as Senior Vice President of Product Experiences at Smartsheet. During his tenure, he led Smartsheet's evolution in the areas of product management, research, and UX design. Prior to Smartsheet, Canning spent 22 years at Microsoft in various product leadership roles, including Head of Product for Microsoft Teams. He was also a founding member of the team that built SharePoint Online. 'We are delighted to welcome Ben to Alteryx during a time where our customers are looking to get the most value from their AI data,' said Andy MacMillan, Chief Executive Officer at Alteryx. 'Ben is known for his innovation, sharp insights, and visionary approach, and I have no doubt he will take our product strategy to the next level.' With regional markets like the Middle East doubling down on AI adoption, this appointment comes at a time of vast opportunity. Spending on AI in the META region totaled $4.5 billion in 2024 and is projected to surge to $14.6 billion by 2028. The Middle East alone is expected to accrue 2% of the total global benefits of AI in 2030—equivalent to US$320 billion. Alteryx's continued product innovation is set to help enterprises across the region turn this potential into real, data-driven outcomes. Alteryx Appoints Ben Canning as Chief Product Officer Comments are closed.
