Latest news with #ShatariaBanks
Yahoo
3 days ago
- Health
- Yahoo
Woman Claims Spirit Airlines Refused to Let Her Board a Flight Home from Miami After She Underwent Cosmetic Surgery
Shataria Banks planned to travel from Miami to Houston on July 23 A woman said she was denied entry onto a Spirit Airlines flight after she underwent a cosmetic surgery procedure, despite having medical clearance to fly from her doctor. Shataria Banks was scheduled to fly home to Houston, Texas, out of Miami International Airport on Wednesday, July 23, after going under the knife in the area several days earlier, according CBS Miami. Banks told the outlet that she presented the airline with a letter from her doctor that stated she was safe to fly after a 'thorough assessment." However, she claimed that airline staff refused to let her board her flight, citing airline "procedure." Banks filmed her encounter with a female employee at what appeared to be a check-in counter. In the video, which she provided to CBS Miami, Banks can be heard asking if the airline states its medical policy anywhere online, so customers can reference it before booking. The airline employee then responds, 'We have a procedure that we have to follow,' adding, 'It's about your safety.' Banks alleged to CBS Miami that airline staff told her that they do not have the official policy in writing anywhere. Never miss a story — sign up for to stay up-to-date on the best of what PEOPLE has to offer, from celebrity news to compelling human interest stories. 'I'm not saying that [the airline] can't deny their travelers and they're [not] looking out for their safety, but have something in place, because everybody don't have money to waste for a new flight," Banks said in her interview with the outlet. 'I never want to fly with them, ever, ever," the frustrated flier added. While Banks declined to provide the nature of her surgery to the CBS Miami, a drainage tube and bandages were visible around her abdomen in the filmed video interview. The PEOPLE Puzzler crossword is here! How quickly can you solve it? Play now! In a statement to PEOPLE, a Spirit Airlines spokesperson said passenger safety is the airline's 'top priority.' They added, 'Our records show the agents followed our procedures and consulted with a designated on-call medical professional via our vendor MedLink to verify the guest's fitness to travel.' Medlink provides real-time remote medical assistance to airline staff, both in-flight and on the ground, according to its website. 'The medical professional at MedLink was informed of the guest's documentation and advised that the guest was not fit to travel based on their condition at the time and in the interest of their safety," the representative for the airline said, adding that Banks was "ultimately issued a refund for the flight." Read the original article on People Solve the daily Crossword
NDTV
3 days ago
- Health
- NDTV
Woman Denied Boarding At Miami Airport Due To Cosmetic Procedure, Airline Responds
A woman claimed that she was denied boarding by Spirit Airlines at Miami International Airport Wednesday afternoon because of concerns over a cosmetic procedure she underwent days earlier. The Houston-based woman, named Shataria Banks, captured a video of her confrontation at the Spirit Airlines desk at the airport. "Even though y'all have my medical clearance, even though my doctor's-y'all are still restricting me to fly," Banks is heard saying in the video. While speaking to CBS News, she said she had arrived in Miami from Houston last week for a cosmetic procedure. She didn't reveal details about the procedure and preferred to keep it private. She came to the airport with documentation from her doctor clearing her to fly after several days of recovery. However, she was told that she would not be allowed to board when she tried to check in. "Well, we don't have it in writing-verbatim-from their spirit supervisor. It was just how I was treated on top of them just neglecting what my doctor said," Banks said, describing the exchange with Spirit employees. Here's what the airline said: "The safety and well-being of our Guests is our top priority. Our records show the agents followed our procedures and consulted with a designated on-call medical professional via our vendor MedLink to verify the Guest's fitness to travel," Spirit Airlines said in a statement. "The medical professional at MedLink was informed of the Guest's documentation and advised that the Guest was not fit to travel based on their condition at the time and in the interest of their safety. The Guest was ultimately issued a refund for the flight." As per the report, Banks said that she understands the need for safety; however, she called for clearer protocols. "I'm not saying that they can't deny their travelers and they're looking out for their safety, but have something in place, because everybody don't have money to waste for a new flight. I never want to fly with them, ever, ever," she said. The airline paid her the refund.
CBS News
6 days ago
- Health
- CBS News
Spirit Airlines passenger denied boarding after cosmetic procedure; airline cites medical safety concerns
A Houston woman recovering from a cosmetic procedure was denied boarding by Spirit Airlines at Miami International Airport Wednesday afternoon, despite showing medical clearance from her doctor. "Even though y'all have my medical clearance, even though my doctor's—y'all are still restricting me to fly," Shataria Banks is heard saying in the video recorded Wednesday afternoon at the Spirit Airlines counter. Banks told reporters she had arrived in Miami from Houston last week for a cosmetic procedure she preferred to keep private. After several days of recovery, she returned to the airport with documentation from her doctor clearing her to fly. But when she tried to check in for her flight at the Spirit counter, she was told she would not be allowed to board. "Well, we don't have it in writing—verbatim—from their spirit supervisor. It was just how I was treated on top of them just neglecting what my doctor said," Banks said, describing the exchange with Spirit employees. In a statement, Spirit Airlines said: "The safety and well-being of our Guests is our top priority. Our records show the agents followed our procedures and consulted with a designated on-call medical professional via our vendor MedLink to verify the Guest's fitness to travel." "The medical professional at MedLink was informed of the Guest's documentation and advised that the Guest was not fit to travel based on their condition at the time and in the interest of their safety. The Guest was ultimately issued a refund for the flight." Banks said she understands the need for safety but felt there should be clearer protocols in place for passengers traveling post-procedure. "I'm not saying that they can't deny their travelers and they're looking out for their safety, but have something in place, because everybody don't have money to waste for a new flight. I never want to fly with them, ever, ever," she said. Although she received a refund, Banks and her husband had to pay for an extra hotel night and were booking a return flight to Houston on another airline.
