31-07-2025
Shatrughan Tomar: Redefining Hospitality Leadership at Radisson Hotel, Gurugram Sohna Road
With a career spanning over two decades in the luxury hospitality industry, Shatrughan Tomar, the General Manager of Radisson Hotel, Gurugram Sohna Road, is a name synonymous with operational excellence, strategic acumen, and an uncompromising commitment to guest satisfaction.
An alumnus of the prestigious Indian Institute of Management (IIM) Ahmedabad, Tomar blends academic distinction with practical expertise to lead one of Gurugram's most prominent hospitality establishments. His professional journey is marked by leadership roles at top-tier global hotel chains, including Radisson Hotel Group, The Langham, InterContinental Hotels Group (IHG), and Ascott—experience that has shaped his holistic, forward-thinking approach to luxury hospitality management.
Throughout his career, Tomar has consistently delivered value by optimizing operational performance, driving sustainable revenue growth, and cultivating cultures of service excellence. His deep understanding of diverse international markets and their evolving hospitality trends allows him to merge global standards with local expectations seamlessly.
What sets Tomar apart is his hands-on, people-centric leadership style. He believes in empowering teams through collaboration and clarity of purpose. Under his stewardship, hotel operations are marked by high synergy, strong service ethics, and a sharp focus on guest experience. His ability to align cross-functional teams with broader organizational goals has made him an influential figure within the Radisson Hotel Group.
Vision for Radisson Gurugram Sohna Road
At the helm of Radisson Hotel, Gurugram Sohna Road, Tomar is focused on enhancing the hotel's positioning as a market leader in the region. His vision is rooted in innovation and guest-centricity.
'We aim not only to meet but exceed the expectations of today's evolved traveller. By integrating technology, sustainability, and personalised services, we're building a future-ready hotel experience,' says Tomar.
Future-Forward Plans
Looking ahead, Shatrughan Tomar plans to introduce tech-enabled guest experiences, including AI-driven concierge services and seamless digital check-ins. A strong proponent of wellness in hospitality, he is also working on curating holistic wellness offerings—from fitness to mindful dining—to meet the needs of health-conscious travellers.
Additionally, his roadmap includes: Strengthening MICE (Meetings, Incentives, Conferences, and Exhibitions) capabilities to attract corporate clientele.
Strategic collaborations with local artisans and culinary experts to create immersive cultural experiences.
Sustainability initiatives, including energy optimisation and waste reduction practices, are aligned with Radisson's global ESG goals.
A Legacy of Excellence
In an industry that thrives on evolving standards and guest expectations, Shatrughan Tomar continues to lead with a blend of tradition and transformation. His relentless pursuit of quality, innovation, and team empowerment is reflected in the performance of Radisson Gurugram Sohna Road and serves as a benchmark for hospitality leadership across the region.
Disclaimer: The above press release comes to you under an arrangement with a PR agency. Business Upturn takes no editorial responsibility for the same.
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