Latest news with #Shiji
Hospitality Net
17-07-2025
- Business
- Hospitality Net
Shiji Releases Q2 2025 Guest Experience Benchmark: Global satisfaction hits record high
BARCELONA, Spain, July 17, 2025 – Shiji, the global leader in hospitality technology, has announced the release of its Q2 2025 Guest Experience Benchmark, highlighting steady global gains in guest satisfaction, driven by consistent performance across property tiers and key regions. Highlights from Q2 2025: The Global Review Index (GRI) reached a new record of 86.9%, with May peaking at 87.0%, continuing an upward trend that began in late 2022. 3-star hotels saw the strongest improvement in satisfaction scores, rising +0.6 percentage points, outpacing the growth of 5-star properties. Review volume increased only +0.4% year-over-year, impacted by significant declines in North America (–3.0%) and Europe (–1.2%). Google review volume jumped 10%, but with no corresponding increase in guest sentiment, while and Agoda saw declines in both share and volume. The industry-wide push for faster, more consistent review responses continues, with average response times now just 3.1 days, down from 14 in 2019, thanks to the widespread use of AI tools. 'It's encouraging to see the Global Review Index continue its upward trend, especially driven by consistent gains in 3- and 4-star properties,' said Bruno Saragat, Sales Engineer at Shiji. 'However, the decline in review volume across North America and Europe, despite increased travel, signals a shift in guest behavior and review patterns. With rising expectations around cleanliness and room quality, it's clear that hoteliers will need to stay agile and focused as we move into the peak season.' Despite a turbulent global geopolitical situation, guest sentiment continues to trend positively, especially in North America and the Middle East. The data points to rising expectations around cleanliness and room quality, highlighting where hoteliers can focus their efforts for the rest of the year. Shiji's Q2 2025 Guest Experience Benchmark draws on millions of reviews from hotels worldwide and provides hospitality professionals with actionable insights into shifting guest behavior and performance benchmarks. For access to the full report, click here. View source
Hospitality Net
03-07-2025
- Business
- Hospitality Net
Innovation in Hotels Is about People, not Tech
Hotel innovation is a people problem before it is a tech problem. Since HITEC, I've been reminiscing less about the tech I saw and more about the people I met. Yes, AI was everywhere, literally everywhere, predictive analytics, plenty of stuff some good - but not only. But the biggest takeaway wasn't a product. It was this: success doesn't come from the tech, it comes from the people. Note, you could get insights, subscribe to my email: On day one, I got a demo of how to really turn the whole hotel tech stack into a mobile customer-first experience from Shiji⁺, I bumped into Richard from Mews and we had a long chat about how visionary Accor has been, but how much harder it is to actually scale vision, I had a chat with Josiah at Actabl on various marketing ideas, and discussed hotel to automate hotel chains with RobosizeME⁺. I got invited to an AI round table with Ideas, and had a great spontaneous dinner with LodgIQ⁺, some friends from Cendyn and HospitalityNET (and superb wine that we didn't get to drink). But after the conversations started, it quickly became clear (again) that innovation isn't about having the smartest system. It's about having the right people behind it. One conversation cemented this. We were discussing hotel automation, and I tossed out the usual question of "where to start?" (start with repetitive tasks and build from there, was my obvious response). But my counterpart from a hotel chain had a better take: start with the easiest thing. Something small, non-critical, that won't break too much when it goes sideways. Prove it works. Then build. I hadn't thought of that, but it makes sense. Because the goal isn't just fixing problems, it's building trust. With the process, with the tools, and with your team. But then he added the key point, you need to find people who are curious, who like to test things, who don't freeze and stop everything when the first result breaks something. And I realized that's what I go to HITEC for, not the flashy demos, the people giving the demos, the hallway chats, the random introductions, the late-evening debates that remind me there amazing people in this industry who are excited to try something new. You could implement an AI concierge today. You could plug a custom GPT for your hotel into your booking confirmations. The tech is ready. But it only works if someone is willing to own it, improve it, and bring others along. So yes, technology is needed to innovate. But as far as I'm concerned, innovation is a people thing. Because the right people: the curious, the collaborative, the optimistic (who are OK to make a few mistakes as they try things) they are the ones who'll make that tech actually deliver. Thanks for reading. Subscribe for free to receive new posts. About me: I'm a fractional CMO for large travel technology companies helping turn them into industry leaders. I'm also the co-founder of a hotel news media that is unsensational, factual and keeps hoteliers updated on the industry. ⁺ for companies with current or past business ties View source
Hospitality Net
17-06-2025
- Business
- Hospitality Net
Reviewpro Reputation Supercharges Its AI Responses Feature to Boost Hotel Efficiency and Personalization
BARCELONA, Spain – Shiji, the global hospitality technology leader is announcing a significant upgrade to Reviewpro Reputation's AI Responses feature, turning what was once a tedious task into an efficient, consistent experience. With a single click, hoteliers can generate context-aware response drafts aligned with tone preferences, property insights, and guest feedback so they can redirect valuable staff time toward meaningful guest service. The result: faster, more consistent engagement and elevated trust with prospective guests. Just one month into a trial, HM Hotels used AI responses to respond to over 82% of 661 reviews received, with a response time for negative and neutral reviews under 2.7 days, with a 100% response rate on key platforms like Google, and Tripadvisor. Responding to online reviews is a key driver of reputation performance, but operational pressure often leads to delays or inconsistency. Reviewpro Reputation's enhanced AI Responses feature tackles the root challenge: the blank response box. By automatically generating a polished draft, complete with acknowledgment of both praise and critique, hotels maintain a high standard of responsiveness. Clients define their tone (formal, friendly, empathetic, and the new 'Business Casual'), preferred length, and signature template, and the tool seamlessly integrates 'Property Insights' to ensure replies feel aligned with the brand's voice. AI Review Responses is not just about responding fast. It lets hotels to efficiently respond in a brand aligned voice and frees staff to focus on delivering remarkable guest experiences. The new bulk generation option takes efficiency to the next level. It allows teams to generate responses for multiple reviews at once. This helps staff save valuable time and maintain full control over the responses sent. Rafael Patiño, Senior Director of Product Management at Reviewpro Reputation Key upgrades: Tailored Tone & Structure: Users now choose from enhanced tone options—formal, friendly, empathetic, and the versatile 'Business Casual,' which blends professionalism with warmth and ensures proper pronoun use across languages. Users now choose from enhanced tone options—formal, friendly, empathetic, and the versatile 'Business Casual,' which blends professionalism with warmth and ensures proper pronoun use across languages. Workflow Visibility: The new 'AI Response Generated' icon and dedicated filters enable managers to track which reviews are draft‑ready and which are live, eliminating oversight and promoting accountability. The new 'AI Response Generated' icon and dedicated filters enable managers to track which reviews are draft‑ready and which are live, eliminating oversight and promoting accountability. Bulk Replies: One-click bulk response capability enables hoteliers to generate contextual replies for 20+ reviews simultaneously, ideal for busy teams or large properties. One-click bulk response capability enables hoteliers to generate contextual replies for 20+ reviews simultaneously, ideal for busy teams or large properties. Intentional Co‑Pilot Design: Hoteliers retain full editorial control, with every draft reviewable and editable before publishing. These enhancements arrive at a time when guest expectations are higher than ever. As travelers increasingly pay attention to how hotels respond to feedback, consistent and thoughtful replies have become a key differentiator. And since the average response time globally has dropped from 10 days in 2021 to just 3.2 days in 2025, hotels looking to stay competitive need to align with this new standard. To learn more about AI Responses, visit About Shiji Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud -based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. With more than 5,000 employees across the world, Shiji is a trusted partner for the world's leading hoteliers, delivering technology that works as continuously as the industry itself. That's why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions. For more information, visit View source
Malaysian Reserve
16-06-2025
- Business
- Malaysian Reserve
Shiji and IPORT Partner to Transform Hotel and Restaurant Operations with All-in-One iOS Mobility Solution
New collaboration delivers modular, future-ready devices that unify PMS, POS, guest activity management and guest feedback tools, empowering hospitality teams to serve anywhere, anytime. HOLLYWOOD, Fla., June 16, 2025 /PRNewswire/ — Shiji, a global leader in hospitality technology, has joined forces with IPORT to launch a fully integrated, all-in-one tablet and payment solution designed for hotels and restaurants. Built around the iPadOS ecosystem, this partnership integrates Shiji's Daylight PMS, Infrasys POS, Meridian Experiences, and Reviewpro Reputation solutions with IPORT's modular hardware, enabling seamless mobility across the entire property. The result is a scalable, secure, and familiar platform that empowers staff to deliver exceptional guest experiences, whether at the front desk, poolside, or in a pop-up venue. IPORT's modular hardware seamlessly supports a wide range of iOS devices (including iPad, iPad Pro, iPad Mini, and iPhone) offering unmatched flexibility across hospitality environments. From handheld iPads in protective cases for tableside service to docked configurations ideal for banquet setups or pop-up venues, and centralized charging at the front desk, IPORT enables hotels to tailor their technology to their unique service models. Through this collaboration, IPORT's hardware works hand-in-hand with a broad range of core Shiji solutions, ensuring that hotels can unify guest service, operations, and reputation management across a single mobile platform. This seamless integration not only simplifies workflows but enables staff to stay connected and responsive from anywhere on the property. 'We're proud to partner with IPORT to deliver a solution that aligns perfectly with the way modern hospitality operates,' said Ryan King, Senior Vice President of Shiji in the Americas. 'Hotels and restaurants need flexible, secure, and scalable tools that can evolve with their service models. By integrating Shiji's software with IPORT's modular hardware, we're helping hospitality teams create more mobile, efficient, and guest-focused experiences—without the need to overhaul their tech stack.' The integrated solution simplifies the payment process by seamlessly integrating with multiple payment gateways, allowing hoteliers to choose the system that best suits their needs. This reduces operational complexities, minimizes errors, and saves valuable time and resources. Furthermore, the use of iOS devices ensures a familiar and reliable environment for staff, reducing the training curve and instilling confidence in IT teams regarding security and robustness. 'At IPORT, we design modular, enterprise-grade solutions that unlock the full potential of iOS in hospitality,' said Chris Lawson, Head of Sales & Partnerships at IPORT. 'Our collaboration with Shiji brings together best-in-class hardware and software to create seamless, mobile-first experiences for hotels and restaurants. Together, we're empowering operators to move beyond legacy systems and embrace a more agile, guest-centric future.'This collaboration addresses key challenges in the hospitality industry by replacing purpose-built, end-of-life hardware with sleek, iOS devices that are scalable and easy to update. By removing limitations created by fixed provider partnerships, hotels gain more control over their payment ecosystems. The modular solution empowers IT and operations teams with a future-ready system that adapts to changing property layouts and service models, ensuring longevity and adaptability in a rapidly evolving industry. For more information, visit Shiji Group. About Shiji Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud -based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. With more than 5,000 employees across the world, Shiji is a trusted partner for the world's leading hoteliers, delivering technology that works as continuously as the industry itself. That's why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions. For more information, visit About IPORT In 2004, the team at Sonance saw an opportunity to integrate everyone's favorite Apple products into our everyday lives in a simple way. This led to the launch of IPORT. Beginning with the world's first in-wall dock for iPod, and later evolving into in-wall mounts for iPad and iPod touch, IPORT evolved to become a tool to help end-users turn their tablet into a simple and functional home controller or business tool. Today, industry-wide praise continues to grow as IPORT redefines where and how Apple devices can be used in residences and commercial applications, alike. From homes, hotel rooms, retail stores, restaurants, corporate offices, yachts, and fleet vehicles, IPORT products solve real problems and enhance the usability of iOS devices at home and for business. To learn more about how IPORT transforms iPads and iPhones for Hospitality visit Media Contact:Gabriella Alverio AlborsMarketing Manager, AmericasShiji (404) 948 – 4001
Yahoo
16-06-2025
- Business
- Yahoo
Shiji and IPORT Partner to Transform Hotel and Restaurant Operations with All-in-One iOS Mobility Solution
New collaboration delivers modular, future-ready devices that unify PMS, POS, guest activity management and guest feedback tools, empowering hospitality teams to serve anywhere, anytime. HOLLYWOOD, Fla., June 16, 2025 /PRNewswire/ -- Shiji, a global leader in hospitality technology, has joined forces with IPORT to launch a fully integrated, all-in-one tablet and payment solution designed for hotels and restaurants. Built around the iPadOS ecosystem, this partnership integrates Shiji's Daylight PMS, Infrasys POS, Meridian Experiences, and Reviewpro Reputation solutions with IPORT's modular hardware, enabling seamless mobility across the entire property. The result is a scalable, secure, and familiar platform that empowers staff to deliver exceptional guest experiences, whether at the front desk, poolside, or in a pop-up venue. IPORT's modular hardware seamlessly supports a wide range of iOS devices (including iPad, iPad Pro, iPad Mini, and iPhone) offering unmatched flexibility across hospitality environments. From handheld iPads in protective cases for tableside service to docked configurations ideal for banquet setups or pop-up venues, and centralized charging at the front desk, IPORT enables hotels to tailor their technology to their unique service models. Through this collaboration, IPORT's hardware works hand-in-hand with a broad range of core Shiji solutions, ensuring that hotels can unify guest service, operations, and reputation management across a single mobile platform. This seamless integration not only simplifies workflows but enables staff to stay connected and responsive from anywhere on the property. "We're proud to partner with IPORT to deliver a solution that aligns perfectly with the way modern hospitality operates," said Ryan King, Senior Vice President of Shiji in the Americas. "Hotels and restaurants need flexible, secure, and scalable tools that can evolve with their service models. By integrating Shiji's software with IPORT's modular hardware, we're helping hospitality teams create more mobile, efficient, and guest-focused experiences—without the need to overhaul their tech stack." The integrated solution simplifies the payment process by seamlessly integrating with multiple payment gateways, allowing hoteliers to choose the system that best suits their needs. This reduces operational complexities, minimizes errors, and saves valuable time and resources. Furthermore, the use of iOS devices ensures a familiar and reliable environment for staff, reducing the training curve and instilling confidence in IT teams regarding security and robustness. "At IPORT, we design modular, enterprise-grade solutions that unlock the full potential of iOS in hospitality," said Chris Lawson, Head of Sales & Partnerships at IPORT. "Our collaboration with Shiji brings together best-in-class hardware and software to create seamless, mobile-first experiences for hotels and restaurants. Together, we're empowering operators to move beyond legacy systems and embrace a more agile, guest-centric future."This collaboration addresses key challenges in the hospitality industry by replacing purpose-built, end-of-life hardware with sleek, iOS devices that are scalable and easy to update. By removing limitations created by fixed provider partnerships, hotels gain more control over their payment ecosystems. The modular solution empowers IT and operations teams with a future-ready system that adapts to changing property layouts and service models, ensuring longevity and adaptability in a rapidly evolving industry. For more information, visit Shiji Group. About Shiji Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night. Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud -based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains. With more than 5,000 employees across the world, Shiji is a trusted partner for the world's leading hoteliers, delivering technology that works as continuously as the industry itself. That's why the best hotels run on Shiji—day and night. While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions. For more information, visit About IPORT In 2004, the team at Sonance saw an opportunity to integrate everyone's favorite Apple products into our everyday lives in a simple way. This led to the launch of IPORT. Beginning with the world's first in-wall dock for iPod, and later evolving into in-wall mounts for iPad and iPod touch, IPORT evolved to become a tool to help end-users turn their tablet into a simple and functional home controller or business tool. Today, industry-wide praise continues to grow as IPORT redefines where and how Apple devices can be used in residences and commercial applications, alike. From homes, hotel rooms, retail stores, restaurants, corporate offices, yachts, and fleet vehicles, IPORT products solve real problems and enhance the usability of iOS devices at home and for business. To learn more about how IPORT transforms iPads and iPhones for Hospitality visit Media Contact:Gabriella Alverio AlborsMarketing Manager, AmericasShiji (404) 948 - 4001 View original content to download multimedia: SOURCE Shiji Group
