Latest news with #Shopee
Malay Mail
32 minutes ago
- Business
- Malay Mail
Shopee Seller Summit 2025: Powering Resilient Growth with Malaysian Sellers
Driving Growth Through Content and Creators Faster, Smarter, and More Flexible Fulfilment Same-Day and Next-Day Delivery have expanded nationwide, giving more buyers access to faster shipping options. have expanded nationwide, giving more buyers access to faster shipping options. Cross-State Next-Day Delivery is now available between Melaka and Negeri Sembilan, with more routes to be introduced progressively. This upgrade helps sellers reach nearby states faster, improving buyer satisfaction and increasing the chances of repeat purchases. is now available between Melaka and Negeri Sembilan, with more routes to be introduced progressively. This upgrade helps sellers reach nearby states faster, improving buyer satisfaction and increasing the chances of repeat purchases. Instant Delivery will be launched soon, offering on-demand doorstep arrival within hours — a convenient solution for sellers serving time-sensitive or last-minute buyers. This will be rolled out first in the Klang Valley, before being introduced across other regions over time. Fulfilled-by-Shopee (FBS) Helps Sellers Scale Efficiently Faster delivery , leading to better buyer satisfaction and higher repeat purchase rates , leading to better buyer satisfaction and higher repeat purchase rates Stronger handling metrics , including lower return rates and fewer order cancellations , including lower return rates and fewer order cancellations Exclusive perks, such as discounted fees, access to East Malaysia, and tools like virtual bundling Smarter Tools That Lighten Sellers' Operational Load Stronger Post-Purchase Support Real Lessons shared by Shopee Sellers KUALA LUMPUR, MALAYSIA - Media OutReach Newswire - 16 July 2025 - Shopee Malaysia brought together hundreds of local entrepreneurs at its annual Seller Summit, themed. The 2025 edition focused on how sellers can deepen engagement, improve fulfilment, and expand regionally — all while tapping into smarter tools to grow her opening keynote,outlined key focus areas guiding the platform's second-half 2025 roadmap - including seller sustainability, AI-assisted selling, content and affiliate growth, and fulfilment speed. These priorities reflect Shopee's commitment to helping local sellers grow sustainably while adapting to changing buyer habits and a more competitive e-commerce landscape."Our goal is to help sellers grow smarter, not just bigger - with tools and support designed to match how Malaysian buyers shop today," she highlight from the summit was Shopee's expanding content ecosystem, including, andvia Shopee Affiliates, which together enable sellers to showcase products in engaging, real-time formats. Supported by a network of, these channels help drive strong product visibility and conversion, and have become vital engines of traffic and trust for local content formats are especially effective in reaching, such as Gen Z and Millennials, who increasingly rely onto inform their purchase help sellers tap into this growing ecosystem, Shopee continues to invest in expanding its affiliate network. Initiatives like theandincentivise more creators to join and produce high-quality content, ultimately giving sellers access to a wider pool of advocates to help boost product discoverability and also unveiled upgrades designed to improve, translating directly into better conversion and seller ratings:Sellers also benefit from, now available at over, and offering. This not only helps buyers save on delivery costs, but also improves order completion rates by reducing failed deliveries and returns - giving sellers greater delivery flexibility and higher buyer summit also featured deep dives on, a one-stop solution where Shopee streamlines the process of order fulfilment, from picking and packing to shipping. This enhances daily operations, reduces manual workload, and ensures buyers enjoy faster, more reliable benefits for sellers include:These services are especially helpful for sellers managing campaign-day spikes or storage limitations, enabling them to scale operations efficiently without needing to invest in additional manpower or warehouse also introduced tools to help sellers manage daily operations more efficiently. Theautomates responses to common buyer inquiries, allowing sellers to focus more on fulfilment and store optimisation. Meanwhile, visual support features likehelp sellers enhance their product listings with minimal manual editing, enabling them to stay competitive with greater these solutions reduce repetitive work, increase conversion rates, and help sellers focus more on growing their addition to these tools, Shopee also reaffirmed its commitment to, highlighting ongoing measures that help reduce the cost and complexity of doing business. These include, and. These policies aim to give sellers a more stable foundation to grow — especially in a competitive and cost-sensitive retail enhance the overall selling experience, Shopee has streamlined its returns and refund process. The platform now covers select return shipping costs and offers clearer protections for sealed-item returns - helping to reduce disputes and strengthen seller confidence after the point of summit concluded with a panel featuring successful sellers fromand, who shared insights on how they scaled their businesses on Shopee."For double-digit campaigns, we always prepare by thinking about buyers' point-of-view and adopt aggressive voucher strategies, making sure we capture buyers across different basket sizes. Making buyers happy translates into sales for us,""During campaigns my orders can reach over 7,000, so Shopee recommended that we join the Fulfilled-By-Shopee (FBS) programme. FBS has helped ensure all my parcels are packed properly, shipped on time, and has saved us the hassle of having to drop off our parcels ourselves. I'm now looking at onboarding my other stores to FBS as well,"Their experiences highlighted how Shopee's ecosystem of tools — from fulfilment support to campaign planning — helps sellers manage growth more effectively and deliver better outcomes for Shopee marks 10 years in Malaysia, the platform reaffirms its commitment to empowering local businesses and helping them grow with confidence. From marketplace innovation to community-driven learning, Shopee continues to build practical solutions to support the sellers who have shaped its #ShopeeSellerSummit The issuer is solely responsible for the content of this announcement. Shopee Shopee is the leading e-commerce platform in Southeast Asia & Taiwan. Shopee promotes an inclusive and sustainable digital ecosystem by enabling businesses to digitalise and grow their online presence, helping more people access and benefit from digital services, and uplifting local communities. Shopee offers an easy, secure, and engaging experience that is enjoyed by millions of people daily. Shopee is also a key contributor to the region's digital economy with a firm commitment to helping homegrown brands and entrepreneurs succeed in e-commerce. Shopee is part of Sea Limited (NYSE: SE), a leading global consumer internet company. Sea's mission is to better the lives of consumers and small businesses with technology through its three core businesses: Shopee, Garena and Monee.
CNA
9 hours ago
- Business
- CNA
Shaping Tomorrow - Making e-commerce work for every Singaporean
02:00 Min Shaping Tomorrow In the past decade, how we shop has changed rapidly. Shopee vice president Ian Ho shares how the platform supported local sellers with livestreaming tools, families with fast delivery and seniors with digital vouchers that made shopping easier. Shaping Tomorrow About the show: SG60: Shaping Tomorrow is a compelling video series that brings to life the Singapore stories of our most cherished brands. Through their journeys, they reflect on their past, celebrate their present achievements, and reaffirm their commitment to shaping the future of our Little Red Dot. Join us as we honor the legacy, embrace the now, and build tomorrow—together.
New Straits Times
21 hours ago
- Business
- New Straits Times
Shopee charts new growth strategies for local sellers
SHOPEE Malaysia recently gathered hundreds of local entrepreneurs at its annual Seller Summit 2025, themed ' Future of E-Commerce: Profitable Growth with New Wave Shoppers '. This year's summit, which took place on July 10, focused on helping sellers deepen engagement, improve fulfilment and expand regionally, while adopting smarter tools to grow sustainably. Shopee Malaysia country director, Saovanee Chan-Somchit, outlined the platform's second-half 2025 roadmap, highlighting four key focus areas: seller sustainability, AI-assisted selling, content and affiliate growth, and fulfilment speed. "Our goal is to help sellers grow smarter, not just bigger – with tools and support designed to match how Malaysian buyers shop today," she said. GROWTH THROUGH CONTENT AND CREATORS Shopee continues to build its content ecosystem with features such as Shopee Live, Shopee Video and YouTube Shopping via Shopee Affiliates. Supported by over 650,000 registered affiliates, these tools enable sellers to showcase products in real-time formats that drive visibility, conversion and trust. These content formats have proven effective in reaching Gen Z and millennial buyers, who increasingly rely on video reviews and influencer recommendations. To support this growth, Shopee is expanding its affiliate network through initiatives like the Content Creator Club, Video Missions and Stream-a-Thons, encouraging creators to produce more high-quality content and giving sellers access to a wider pool of advocates. FASTER, MORE FLEXIBLE FULFILMENT Shopee also announced a series of fulfilment upgrades aimed at improving delivery speed and buyer experience: Same-Day and Next-Day Delivery have been expanded nationwide Cross-State Next-Day Delivery is now available between Melaka and Negri Sembilan, with more routes to follow Instant Delivery, offering doorstep arrival within hours, will launch soon in the Klang Valley In addition, Buyer Self Collect is now available at over 5,000 pickup points nationwide, offering free shipping with no minimum spend. This helps reduce failed deliveries and returns, giving sellers more flexibility and higher satisfaction ratings. FULFILLED-BY-SHOPEE (FBS) The summit also featured sessions on Fulfilled-by-Shopee (FBS), Shopee's end-to-end logistics service that handles picking, packing and shipping. Benefits of FBS include: Faster delivery and improved buyer satisfaction Better handling metrics, including fewer returns and cancellations Exclusive perks such as discounted fees, access to East Malaysia, and virtual bundling tools FBS is especially valuable for sellers managing large campaign-day volumes or limited storage space, helping them scale operations without additional manpower or infrastructure. SMARTER TOOLS, STRONGER SUPPORT Shopee also introduced tools to improve day-to-day store management. The AI Shop Chatbot automates responses to buyer queries, while AI-assisted content generation helps sellers optimise product listings with minimal manual input. These features reduce repetitive work, increase conversion and free up time for sellers to focus on growth. To support long-term seller sustainability, Shopee continues to offer fee exemptions for new and smaller sellers, as well as zero fees on essential goods, easing cost pressures and encouraging a more inclusive marketplace. Shopee has also enhanced its returns and refund process, covering select return shipping costs and offering clearer protections for sealed-item returns. These improvements aim to minimise disputes and strengthen seller confidence. The summit concluded with a panel featuring KitaShopSabah, Sangla Foods, Pineng Malaysia and Mari Mari Home, where sellers shared practical strategies for growth. Sangla Foods senior product manager, Fong Shu Ying, said: "For double-digit campaigns, we always prepare by thinking about buyers' point of view and adopt aggressive voucher strategies, making sure we capture buyers across different basket sizes. Making buyers happy translates into sales for us." Pineng Malaysia managing director, Law How Keong, shared: "During campaigns, my orders can reach over 7,000, so Shopee recommended that we join the Fulfilled-By-Shopee (FBS) programme. FBS has helped ensure all my parcels are packed properly and shipped on time, saving us the hassle of having to drop off our parcels ourselves. I'm now looking at onboarding my other stores to FBS as well."
Bangkok Post
a day ago
- Business
- Bangkok Post
Drama online as sports brand store blocks customer
An online drama unfolded when a major sports brand store on Shopee blocked a customer over an out-of-stock item. The incident occurred on July 7 when a customer placed an order during the 7.7 promotion and completed the payment. However, the store later sent a message saying the item was out of stock and asked the customer to cancel the order, citing platform policy. The customer refused, insisting the store cancel it instead - which led to the customer being blocked. The story was shared by the Facebook page Running Reviewer, including the store's message: 'We kindly ask that you follow platform policy by cancelling the order. The system will then process your refund.' To which the customer responded: 'I will not cancel it, because I did nothing wrong. If the store does not have the item, they can cancel it themselves.' After some discussion the customer requested a different size. The store replied that size was available only at a different store and insisted the customer cancel the order, offering a discount coupon as compensation. The customer declined to cancel, explaining that doing so would sit badly on the buyer's record, incorrectly reflecting a poor transaction history. The customer was eventually blocked by the store and chose to wait for the system or seller to automatically cancel the order because the item was not shipped. It was not known if the brand had since contacted the customer to resolve the issue. None of the posts revealed the name of the sports brand.
Bangkok Post
2 days ago
- Business
- Bangkok Post
Thailand tightens e-commerce control
Government agencies have further tightened oversight of digital platforms and products available via online channels to ensure consumer benefit and prevent sales of subpar products. The Royal Gazette published on July 9 an announcement of the Electronic Transactions Development Agency's (ETDA) name list of 19 high impact digital platforms that are required to comply with Section 20 of the existing Digital Platform Services (DPS) royal decree. The announcement came into effect as of July 10. Section 20 of the law obliges these platforms to conduct a business risk assessment and risk management. These platforms sell or advertise products subject to official standards and fall under special compliance rules due to their potential risks to economic stability, financial security and the public's trust in digital systems. These platforms include Shopee, Lazada, Grab, SIA E-Auction System, LINE Shopping, Alibaba, NocNoc and AliExpress. The others are Thisshop, Rakmao, Taobao, SCGHome, ONESIAM Application, ReadyPlastic Auction, ROOTS Platform, Temu and eBay. The name list will be reviewed on an annual basis. In a related matter, the ETDA and its partners are continuing the campaign aimed at suppressing fraudulent and illegal online ads. According to the ETDA, such ads resulted in damage valued at over 19 billion baht last year. Meanwhile, the Food and Drug Administration (FDA), Lazada, Shopee and LINE Shopping have joined forces to utilise the application programming interface system to prevent the sale of unauthorised health products. Surachoke Tangwiwat, secretary-general of the FDA, said it has also partnered with the Institute for Population and Social Research at Mahidol University and the Institute of Field Robotics at King Mongkut's University of Technology, Thonburi, to develop an artificial intelligence (AI) system capable of detecting advertisements for smuggled or unlabelled health products with high efficiency. The project is also supported by the World Health Organization's Thailand office. According to the Public Health Ministry, these initiatives mark a crucial step forward in strengthening consumer protection in the digital era. These efforts integrate technology, policy and cross-sector collaboration to build public trust that health products purchased via e-commerce are safe and meet quality standards.
