Latest news with #ShripalGandhi
Mint
26-05-2025
- Business
- Mint
Man who earned ₹1.25 lakh monthly, now delivers for Zomato — here's why his story touched hearts
What started as a 'simple lunch order' turned into a life lesson for a Pune businessman. Courtesy – the person's Zomato delivery partner for the day. As per his Facebook post, Pune businessman Shripal Gandhi had ordered a paneer tikka sandwich, a pack of chips, and cookies via Zomato. But when the delivery arrived, only the sandwich showed up. While missing snacks are a minor inconvenience for most—but what followed was anything but ordinary. Besides the life lesson, the businessman even got to know that the delivery partner once earned ₹ 1.25 lakh a month as a construction supervisor before a severe car accident left him partially paralysed. After Gandhi reported the missing items, the Zomato delivery partner 'stuttered and struggled to respond but humbly' suggested he reach out to the restaurant or Zomato. The restaurant, taking responsibility, offered to send the items if the delivery agent was willing to return. They even offered to pay him ₹ 20 for the extra trip. Here's the catch: the agent wasn't required to go back. He worked for Zomato, not the restaurant, and had no obligation to correct someone else's error. But he did. "I want the customer to be happy. It's my responsibility," he told Gandhi as he went back to retrieve the snacks—on his own time and dime. When offered the ₹ 20 by the restaurant, the delivery partner refused, saying: "God has given me so much. Why should I take money for a mistake someone else made?" Gandhi later learnt about the turn of events that left the Zomato delivery partner crippled. With his left side impaired, he could no longer continue in his previous job. Zomato gave him a second chance. "Sir, Zomato kept my family alive," the rider said. "I may be handicapped, but I've been given an opportunity. I will never let Zomato's name be affected." His daughter is now studying to be a dentist—a dream he fuels with every delivery he makes. In a heartfelt LinkedIn post, the Pune businessman called the experience "a lesson for life," thanking Zomato and CEO Deepinder Goyal for building a company that empowers those too often overlooked. 'You might not realize it, but your decision to hire persons with disabilities is changing lives in the most profound way. Today I received a sandwich. But what stayed with me… was gratitude, resilience, and hope. Stories like his deserve to be seen and celebrated,' Gnadhi concluded his Facebook post.
NDTV
26-05-2025
- Business
- NDTV
How This Zomato Rider Went Out Of Way To Return Missing Food Items
A Zomato delivery agent with partial paralysis went out of his way to return missing food items from a customer's order and refused a Rs 20 tip for the trouble, leaving the buyer inspired. Pune-based businessman Shripal Gandhi shared the heartfelt experience on LinkedIn, calling it "a lesson for life". Mr Gandhi ordered a simple lunch - a paneer tikka sandwich, chips, and cookies. When the delivery arrived, he noticed that only the sandwich was delivered, with the chips and cookies missing. Upon informing the agent, the man suggested Mr Gandhi contact the restaurant or Zomato to resolve the issue. Mr Gandhi called the food outlet, which apologised and asked if the rider could return to pick up the missing items. They even proposed paying the delivery rider Rs 20 for returning to collect and re-deliver the rest of the order. Mr Gandhi, in his Linkedin post, explained that, technically, the rider was not supposed to return unless instructed by Zomato, since the company, not the restaurant, was his employer. Despite this, the agent took it upon himself to go back to the outlet, collect the chips and cookies, and return. "I want the customer to be happy. It's my responsibility," he told Mr Gandhi. When offered Rs 20 for the extra effort, he refused. "God has given me so much. Why should I take money for a mistake someone else made?" he said. Mr Gandhi said the rider "didn't see me as his customer, but he saw the value in doing what was right." During their interaction, the delivery partner revealed he had once been a construction supervisor earning Rs 1.25 lakh a month before a serious car accident left him partially paralysed on his left side and unable to continue in his previous job. "His left side is paralysed, hand and leg. He lost his job, his mobility," Mr Gandhi wrote. "Sir, Zomato kept my family alive. I may be handicapped, but I've been given an opportunity. I will never let Zomato's name be affected," the rider told Mr Gandhi. His daughter is now studying dentistry, a dream he supports by continuing to work as a delivery rider. "God is with me. Why should I worry?" he said. Shripal Gandhi's post concludes with thanks to Zomato CEO Deepinder Goyal and his team for their inclusive hiring practices. "You might not realise it, but your decision to hire persons with disabilities is changing lives in the most profound way," he wrote. Last year, a photo of a physically disabled Zomato delivery agent using a custom wheelchair bike went viral. Shared by a user on X, the post praised Zomato's inclusivity.
NDTV
26-05-2025
- Business
- NDTV
"Delivered A Lesson For Life" - Pune Man Shares Heartwarming Story Of Zomato Delivery Agent
A Pune-based LinkedIn user recently posted about how a Zomato agent taught him an important life lesson. The heartwarming story has gone viral on social media and received a lot of interest online. The user, Shripal Gandhi, explained that he had ordered a meal consisting of a paneer tikka sandwich, chips, and oat raisin cookies. When the order was delivered, he realised that the chips and the cookies were not in the packet. When he informed the delivery rider of this problem, he asked the user to call the restaurant or Zomato. Thus, the user called Subway, and the staff asked him to send the rider back so he could pick up the missing items. They also said they would give him Rs 20 for the extra effort. In the same long post, Shripal Gandhi noted, "But here's the twist, technically, the rider isn't supposed to go back unless Zomato tells him to. Because Zomato pays him, not the restaurant. But this man, this absolute gem, said: 'Sir, it's my responsibility. I want the customer to be happy.' He didn't see me as his customer. But he saw the value in doing what was right." The Zomato agent returned to the restaurant and came back with the two remaining food items. He refused to take the Rs 20 offered to him, saying, "God has given me so much. Why should I take this money for a mistake someone else made?" Also Read: Zomato Agent Takes His Son For Home Deliveries, The Real Reason Is... That's not all. The LinkedIn user also discovered more about the delivery agent's background during their interaction. He came to know that he used to be a construction supervisor and later had a managerial role at Shapoorji Pallonji, where he earned Rs 1.25 lakhs/month. However, his left side was paralysed after a car accident, which also cost him his job. Joining Zomato allowed him to bounce back. In the post, the user quoted the agent as saying, "Sir, Zomato kept my family alive. I may be handicapped, but I've been given an opportunity. I will never let Zomato's name be affected." The user added, "His daughter is now studying dentistry. He rides not just for income, but to keep her dream alive. He didn't blame life. He didn't complain. He didn't give excuses. Instead, he smiled, believed in Swami Samarth, and said, 'God is with me. Why should I worry?'" The user concluded the post by thanking Deepinder Goyal (the CEO of Zomato) and the company as a whole. He wrote, "You might not realise it, but your decision to hire persons with disabilities is changing lives in the most profound way. Yesterday I received a sandwich. But what stayed with me... was gratitude, resilience, and hope. Stories like his deserve to be seen and celebrated." The Zomato agent's story won many hearts online. Read some of the reactions below: "A story that warms the heart and uplifts the spirit - true resilience wrapped in humility. Thank you for sharing a moment that reminds us of the goodness still alive in the world." "Thank you for sharing. These simple acts give a broader look at life and how it should be lived!" "The world truly needs more people like him, kind, selfless, and silently making it a better place." "Gratitude and Values are important for living (reminder), thanks for sharing an inspiring story." "With broken limbs but unbroken will, he rides - delivering not meals, but meaning." "Thanks for sharing such a powerful story. It's a reminder of the 'Values' which make life more merry and meaningful." Recently, a story about another delivery agent's attitude to life's challenges went viral on social media. A LinkedIn user posted about the man (whose name is Pankaj) delivering an order with his two-year-old daughter on his bike. Click here to find out more.
News18
25-05-2025
- Business
- News18
From Rs 1.25 Lakh Salary To Food Delivery: Zomato Rider's Inspiring Story Of Resilience, Integrity
Last Updated: A Zomato delivery rider in Pune, once a construction supervisor, corrected a Subway order mistake. Despite his disabilities, he declined compensation. A routine food delivery in Pune has become an inspiring story of kindness, resilience, and humanity, earning widespread praise and admiration on social media. Shripal Gandhi shared a heartwarming story on Facebook about how a simple Subway lunch order turned into a profound life lesson, leaving a lasting impact on him. 'When the order arrived, I could tell just by looking at the packet — only the sandwich had made it," Gandhi wrote. He informed the delivery partner that the chips and cookies were missing. The rider, who appeared hesitant and unsure, replied humbly, 'Sir, please call the restaurant or Zomato." Gandhi contacted Subway, which apologised for the mistake and offered to send the delivery rider back for Rs 20. However, there was a catch: delivery partners aren't obligated to return to the restaurant unless Zomato instructs them, as the platform pays them, not the restaurant, making extra trips voluntary. Yet, this particular delivery agent didn't hesitate. 'Sir, it's my responsibility. I want the customer to be happy," he told Gandhi. The delivery rider went out of his way to return with the missing items, handed them over with a smile, and declined the Rs 20 compensation, saying, 'God has given me so much, why take money for someone else's mistake?" The rider opened up about his past. Once a construction supervisor, climbing the corporate ladder at Shapoorji Pallonji, he earned Rs 1.25 lakh per month. But a car accident changed the course of his life. His left hand and leg were paralysed. He lost his job, his stability, and for a time, his hope. 'Zomato changed that," he told Gandhi. 'They gave me a job. A chance. A purpose." He added, 'Sir, Zomato kept my family alive. I may be handicapped, but I've been given an opportunity. I will never let Zomato's name be affected." The delivery rider, whose name Gandhi didn't mention, revealed that his daughter is currently pursuing dentistry. 'He rides not just for income, but to keep her dream alive. He didn't blame life. He didn't complain. He didn't give excuses. He smiled, believed in Swami Samarth (his faith), and said: 'God is with me. Why should I worry?" As Gandhi concluded his post, 'Today I received a sandwich. But what stayed with me… was gratitude, resilience, and hope." He thanked Zomato founder Deepinder Goyal and the team, saying, 'You might not realise it, but your decision to hire persons with disabilities is changing lives in the most profound way." The post has since gone viral, drawing admiration and applause from readers. One commenter wrote, 'Salute to such humans…" Another added, 'Wow, awesome and truly inspiring." Others chimed in with remarks like 'Very inspiring story" and 'Thank you, Shripal Gandhi, for sharing this life lesson." First Published: May 25, 2025, 16:13 IST
