Latest news with #SimonMountKC
RNZ News
7 days ago
- General
- RNZ News
FENZ complaints system neither independent, nor fair: Union
The Professional Fire Fighters Union says Fire and Emergency's complaints system is neither independent, nor fair. FENZ has apologised unreservedly to a former volunteer firefighter for failing to properly investigate a series of complaints, which began nearly a decade ago. A scathing 111 page independent report by Simon Mount KC, issued yesterday, details a list of 33 failings by FENZ in handling her initial complaint and several after that. These include failure to comply with its own processes, conflicts of interest, and unreasonable delays, and a failure to learn from at least two previous, highly critical external reviews. FENZ Chief Executive & National Commander Kerry Gregory says significant changes to how complaints are managed have been made including introducing an independent service that specialises in conflict resolution and complaint management. He says the complaints service puts people at the heart of the investigation and is robust and transparent. But the Professional Firefighters Union, which represents more than two thousand paid firefighters, disagrees. Union Secretary Wattie Watson joins Susie. To embed this content on your own webpage, cut and paste the following: See terms of use.
RNZ News
28-05-2025
- General
- RNZ News
FENZ National Commander apologises for complaint failings
Photo: RNZ / Samuel Rillstone Fire and Emergency National Commander and Chief Executive Kerry Gregory talks to Kathryn about the unreserved apology he has made to a former volunteer firefighter, Sarah Hullah, for FENZ failing to properly investigate a series of complaints. It is nearly 10 years since Ms Hullah made her first complaint to FENZ about sexual harassment. A scathing 111 page independent report by Simon Mount KC, issued yesterday, details a list of 33 failings by FENZ in handling her initial complaint and several after that.
