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Forbes
23-07-2025
- Business
- Forbes
Why Business Leaders Are Helping To Build Government Trust With AI
Mark Halberstein: 20+ years in tech, travel, real estate, finance, hospitality and AI. Founder of Simplenight, MBA, investment expert. Many governments have a serious trust problem. In the United States alone, public trust in the government has been low for decades—and as of 2024, only 22% of Americans claimed they trusted the government to do what is right 'just about always' (2%) or 'most of the time' (21%). But I believe this data has implications that extend beyond politics. The reality is that once citizens lose faith in institutions, this loss of trust can have a domino effect: Markets suffer, social stability erodes and business confidence wavers. But here's what many people might be missing (or dismissing): AI agents, the new buzzword on the Silicon Valley block, aren't just transforming customer service in the private sector. Their practical use cases can include modernization at the governmental institution level—and the potential they offer runs deeper than what it seems to the naked eye. The Real Cost Of The Trust Deficit When zooming in on the numbers, the data tells a striking story. In a 2022 study by McKinsey, citizens ranked state and federal government services beneath most private sector services, including their experiences with airlines, banking and car insurance. The truth is, people have come to expect Amazon-level services, but what they inevitably get is a dissatisfactory experience due to various factors such as lack of support, efficiency, helpfulness or even accessibility. The gap between expectation and reality continues to grow, driven by consistent innovation and improvements in the private sector that are disproportionate to change at the institutional level. If you think about it, there are a lot of hidden costs and risks to this discrepancy: A lack of efficiency within governmental processes can cause a ripple effect of negative impact for businesses. Delayed permits risk stalling construction projects. Benefits backlogs can keep potential workers sidelined for extended periods of time. Immigration bottlenecks can thwart talent acquisition and team growth. In this climate, I believe the difference between a good and a smart business leader lies in their ability to recognize that supporting government service improvements can offer a real competitive advantage. The AI Agent Advantage Here's where it gets interesting. Today's AI agents aren't the rule-based chatbots of yesterday. They're quickly evolving into sophisticated systems that can mimic reason and empathy and adapt in real time, thanks to the large language model (LLM) gold rush. They're also starting to deliver impact in areas where the government has struggled for decades: genuine human connection at scale. And I am not just stating hypotheticals here—there are real-life use cases for AI agents actively being tested as we speak. The U.K. government's "Humphrey" AI suite, for example, is supporting employees by allowing them to focus on what humans do best—building relationships and solving complex problems. Early results have shown that government teams have been able to save one hour of admin tasks per hour-long meeting with this system, which signals the potential for massive efficiency gains while maintaining the human touch. The Executive Perspective There are a number of ways that next-gen business leaders can lean into this potential opportunity: • Partner with governments on AI initiatives to help shape favorable regulatory environments. • Invest in startups and ventures that spearhead empathy-driven design for governmental use cases. • Advocate for digital transformation in your local jurisdiction. By helping your government serve citizens better, you can help create a positive feedback loop where your effort input leads to more engaged communities, more efficient regulatory processes and a more robust environment for your enterprise to thrive and evolve. You can also allocate internal resources to governmental support by creating dedicated government relations roles focused specifically on digital transformation opportunities. Companies like Amazon and Microsoft have already committed billions to government AI partnerships—not as corporate social responsibility or charity, but as strategic investments with a long-term impact expectation. Considering The Risks It would be naive to assume that innovation at this scale comes without challenges. The list of concerns—including privacy, algorithmic bias and the risk of over-automation—are real and tangible. They are surmountable, but I believe the best way to tackle them is through systematic, scalable approaches that focus on sustainability and long-term building. It's also important to operate with the understanding that AI augments human empathy rather than replacing it. I expect the most successful implementations we will see in the next few months will be those that combine tech with genuine human judgment and relationship-building, creating experiences that feel both efficient and authentic. Here are three specific risk categories to keep an eye on: 1. Regulatory Backlash: Poorly implemented AI systems can create a negative loop of more restrictive policies that could stifle innovation down the line. 2. Public Relations Disasters: Biased algorithms can damage the reputation of both the government and the businesses involved, exacerbating lack of trust from the citizens. 3. Competitive Disadvantage: Companies that fail (or are slow) to adapt to AI-enhanced government expectations could ultimately be outrun in the race. I've found that the best way to mitigate these risks is to proactively plan for them. Establish an AI ethics board with experts dedicated to government relationships; invest in bias detection infrastructure; and maintain transparent communication about AI deployment across your media. By spearheading and serving by example when it comes to responsible AI standards, you can position your company to have a competitive advantage when greater regulation inevitably arrives. Making The Most Of Timing This transformation is happening faster than most executives realize. The Capgemini Research Institute reports that about 64% of public-sector organizations worldwide are already exploring or deploying generative AI, and 90% plan to pilot or implement advanced 'agentic' AI systems in the next two to three years. I believe that in less than a year, the ability to drive AI conversations with the government will no longer be a competitive advantage—it will be table stakes. By beginning your efforts now, while the technology is still evolving and implementation is in its early stages, your company can help shape the standards and expectations of business-government relations for the next decade. Here's the bottom line: Governmental institutions are overdue for a modernization push due to large-scale public dissatisfaction, and empathetic AI agents are a major business opportunity. Companies that help close the trust gap between citizens and institutions can help ensure their organizations can operate in more stable, predictable environments. Forbes Business Council is the foremost growth and networking organization for business owners and leaders. Do I qualify?
Globe and Mail
20-05-2025
- Business
- Globe and Mail
Simplenight Leverages Multiagent and Multimodal Large Language Models to Elevate Global Commerce
Simplenight is an AI-powered platform that integrates multi-agent and multimodal AI to create seamless, hyper-personalized solutions across industries, including government, finance, travel, and more. Simplenight has announced the integration of cutting-edge multi-agent and multimodal large language models into its AI-powered digital platform in a bid to transform global commerce. The company's goal is to deliver unprecedented connectivity across sectors like government, finance, travel, automotive, and healthcare. A Simplenight representative noted that this technological advancement enhances the company's mission of unifying industries into a single, dynamic digital ecosystem. The team explained that by leveraging the collaborative intelligence of multi-agent systems and the rich understanding of multimodal AI, Simplenight's platform drives deeper personalization, operational optimization, and smarter decision-making for over 500 million users worldwide. Through natural language processing, visual recognition, and contextual data analysis, the platform offers an immersive and seamless experience across devices and channels. 'Simplenight was built to transform how industries interact and how people experience services globally,' said Mark Halberstein, CEO of Simplenight. 'With the addition of multiagent and multimodal LLMs, we're not just evolving — we're redefining the very fabric of global commerce and service delivery.' Simplenight 's expansive supplier network now taps into over 10 million bookable products and services across 5,000 cities in 191 countries. From accommodations and transportation to healthcare services and entertainment, users can now access a truly integrated global marketplace. Multi-agent collaboration enhances service curation, while multimodal AI ensures a highly intuitive user interface capable of understanding voice commands, images, and text. In the travel and tourism domain, the new platform enables hyper-personalized itinerary creation, which offers curated travel experiences based on preferences, environmental conditions, and even user emotions detected through multimodal analysis. Users can book flights, hotels, dining, and excursions effortlessly through a unified, AI-enhanced journey planner. Financial institutions are embedding Simplenight's multi-agent capabilities into mobile apps, allowing for smart portfolio management, lifestyle service recommendations, and contextual commerce opportunities. Meanwhile, automotive companies integrate the platform into connected vehicle systems to offer drivers and passengers proactive, AI-driven service suggestions in real-time. Government agencies are also adopting Simplenight's platform to streamline resident services, foster tourism, and enhance public engagement through intelligent, personalized citizen interactions, all while adhering to strict global privacy and ethical AI standards. Gary Fowler, advisor to Simplenight and CEO of GSD Venture Studios, emphasized the game-changing nature of the update, saying, 'Simplenight's embrace of multi-agent and multimodal LLMs is setting a new benchmark. They're creating not just a smarter commerce platform, but a more human-centered digital world.' In addition to transforming commerce and service delivery, Simplenight's AI-driven predictive analytics empower businesses and institutions to make faster, more informed decisions. This ensures adaptive responses to market changes, user needs, and emerging opportunities, maintaining Simplenight's leadership in the rapidly evolving landscape of AI-integrated commerce. The Simplenight technology is built to make its offerings customized, bookable, and personalized through cloud-based distribution and dynamic packaging and merchandising. The company customizes its API and white-label booking solution for every client so they can power their own interface via the universal API. When it comes to booking, Simplenight fully handles the process and considers it a vital component of the entire package to make booking as easy as possible for potential customers. Finally, the team stressed the importance of personalized recommendations. "We see a holistic picture of the customers' interests and historical purchasing behavior. That's why we offer partners supreme data insights to drive loyalty and customer lifetime value," the company representative stated. The team noted that many Simplenight suppliers were happy to report increased exposure and revenue. Many have praised Simplenight for its multilingual and multicurrency approach, which the company described as an obvious approach for a truly customizable global platform. Suppliers can optimize their operations through a host of performance tracking features, including intuitive reports on traveler booking trends, payment status, and transactional history. More information about Simplenight, its approach, and key features can all be found on the company's official website. Media Contact Company Name: Contact Person: Gary A. Fowler Email: Send Email Country: United States Website:
