Latest news with #SkyCustomers
The Sun
3 days ago
- Business
- The Sun
Sky reveals huge Wi-Fi speed boost for routers – how to unlock free upgrade instantly
A HUGE free Wi-fi upgrade for Sky customers has just been revealed with users encouraged to check their routers now. The upgrade will ensure that the most used gadgets get the best connection speeds. 3 Called Device Priority, the upgrade will see certain devices receive boosted download speeds. With the new upgrade the most used devices in a household can be given priority over the less popular tech. Certain phones, laptops and tablets will see improved performance after the free upgrade. Sky explained to The Express: "Whether it's wearable tech, home appliances, working from home, 4K streaming or gaming, by prioritising household devices, people can get the most out of their WiFi. "Other devices will stay active, but the prioritised device will get the best performance." Sky have confirmed that those with the firm's Wi-Fi Max service will get Device Priority from today at no extra cost. The relevant settings can be found in the MySky App, switching them on will allow customers to prioritise a device in the home for up to 8 hours. Customers will be able to use their settings to give the best download speeds to specific devices. Laptops used for work, consoles used for gaming or TVs used for streaming can be given priority connections. The move comes as Sky says people now have more devices connected to home Wi-Fi than ever. Each device jostles for the best internet connection with routers trying to share priority equally. The majority of home devices require huge amounts of data to operate. Having too many trying to connect and download at once can slow down the whole home network. Prioritising certain devices will allow customers to reduce clashes between devices. Wi-Fi Max is a broadband add on service that can be purchased on top of your original Sky package. The add on offers a range of new features including the Device Priority settings. The cost of the add on can vary between £5 and £7.50 depending on broadband packages and available deals. A monthly charge for Sky Wi-Fi Max will be added to your existing broadband bill if you choose to purchase the add on. What are Sky's early termination fees? SKY TV customers will incur an early termination fee if they choose to cancel their contract before the end of the agreed minimum term. The amount you're charged depends on: How long is left of your minimum term from the date your subscriptions end, calculated in days The days you have already been billed for in advance The products you subscribe to, the price you pay for them and when your subscriptions end For Sky TV, early termination charges range from £14.00 to £42.89 per month, depending on the specific package. For instance, if you cancel a standard Sky TV package priced at £33.82 per month with 12 months remaining on a 24-month contract, you would be required to pay the remaining 12 months' fees in one lump sum. This would result in a total early termination fee of £405.84.
The Sun
21-05-2025
- Business
- The Sun
Sky gives customers one extra week to avoid broadband price increase – exact plans that will be affected revealed
SKY is giving Brits an extra week to snap up discounted broadband deals before the prices rise again. The Sun can reveal that Sky customers can shop via the website to claim the deals even beyond the expiry date. Yesterday we told how Sky was planning to kill off a series of cheap full-fibre broadband plans in days. Three deals were due to go dark on May 28, meaning new customers would have to pay extra. Now The Sun has learned that the deals will still be available online-only for an extra week. That means you'll have until June 4 to access the offers via the official Sky website. THE REAL DEAL? Sky has been offering the discounts on its broadband packages for several weeks. One offer includes near-gigabit download speeds on a full-fibre connection for £42 a month. That gets you 900Mb/s – far above the national media broadband speed of 73.21Mb/s. Currently Sky's website is warning that the prices are due to go back up on Wednesday, May 28. Three of Sky's broadband packages are currently marked with its "digital exclusive" pricing badge. First on the list is Sky's Full Fibre 75, which gets you 75Mb/s for £25 a month. Sky warns that the usual price for this package is £36 a month (that's the price that kicks in after the 24-month minimum term). Sky insider reveals little-known voice tricks for your TV - including hack to NEVER lose the remote Second on the list is Full Fibre 500, which gives you 500Mb/s broadband speeds for £31 a month. But you'd be paying £46 a month under usual pricing according to Sky. And finally there's the Full Fibre Gigafast package, which offers 900Mb/s speeds for £42 a month. However, the standard price for this package is listed at £49 on the website. 3 These broadband deals have no upfront fees – but the catch is that only new customers can claim them. FIBRE FIRST The other thing to be mindful of is that these are full-fibre packages. That means you'll need to be able to get a full-fibre connection into your home. Sky says that "55% of UK homes" are able to claim these packages. WHAT IS THE SKY SPEED GUARANTEE? Here's the official word from Sky... "If the download speed to your hub drops below your guaranteed minimum download speed for three consecutive days or more, you will have the right to leave your Sky Broadband and Talk contracts without incurring early termination charges," Sky said. "You can also upgrade your broadband product without any upfront fees. "Sky fibre customers can also claim money back under this speed guarantee by calling Sky. "You must be within your minimum term and can claim once within it. "Money back will be one month's Sky Broadband subscription, minus any discounts or offers, credited to your Sky account. "This excludes Sky Talk and any Add-Ons like McAfee, Broadband Boost or WiFi Max." Picture Credit: Sky "Full fibre broadband, also known as FTTP (fibre to the premises) and FTTH (fibre to the home) delivers broadband directly into your home via the ultra-fast fibre optic cable," Sky explains. "No cabinet, no copper cables, no sharing internet with the neighbours. "It's ultra-reliable broadband for the busiest homes. Streaming, downloading, video calls, gaming. All at the same time." Full-fibre is different from traditional fibre, which is known as FTTC or fibre-to-the-cabinet. That's when broadband comes to a cabinet in your area through a fibre-optic cable. But the broadband is then delivered to your home over copper wiring, which struggles to provide full-fibre speeds. With a full-fibre connection, you're able to get much faster broadband speeds. Sky recently revealed some major changes to the TV guide. And the TV provider suffered a major outage just days ago, leaving viewers unable to watch telly.
