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Business Wire
28-05-2025
- Business
- Business Wire
Jefferson Dental & Orthodontics Selects IntelePeer's Conversational AI Platform to Revolutionize Patient Communications
BUSINESS WIRE)--IntelePeer, a leading, end-to-end conversational AI platform provider for Dental Service Organizations (DSOs), today announced that Jefferson Dental & Orthodontics has selected its conversational AI platform to transform patient engagement and streamline operations across its 70+ locations. The win reinforces IntelePeer as the go-to provider for DSOs, delivering unparalleled speed-to-value, scalability, and measurable business impact. By leveraging IntelePeer's suite of automation solutions—including SmartAgent, SmartEngage, and SmartAnalytics—Jefferson Dental is streamlining the patient journey and addressing critical communication challenges by reducing missed calls and delivering seamless appointment management across voice, text, and digital channels. Through this deployment, Jefferson Dental automated 67% of its primary use cases within just 45 days—a major milestone made possible by IntelePeer's AI Hub and its agentic AI capabilities. 'Our conversational AI platform and AI Hub are transforming how DSOs like Jefferson Dental engage with their patients, drive revenue, and reduce costs,' said Frank Fawzi, CEO of IntelePeer. 'Our purpose-built solutions for dental organizations are driving real business outcomes—reducing missed calls, enhancing patient access, and optimizing labor costs. The work we've done for Jefferson Dental is a testament to the power of our platform to deliver outcomes in days, not months and we're proud to partner with them and support their mission to deliver a best-in-class patient experience.' The cornerstone of IntelePeer's platform is its SmartAgent and SmartOffice solutions that enable medical practices and DSOs like Jefferson Dental to rapidly develop, test, and deploy agentic AI agents capable of handling complex, dynamic conversations with self-service rates of over 90%. With built-in analytics and decision logic, Jefferson Dental now benefits from seamless and improved patient interactions, reduced overhead, and faster appointment conversions. 'IntelePeer's platform allowed us to quickly and easily deploy sophisticated patient engagement solutions that delivered immediate results,' said Geoff Wayne, CEO at Jefferson Dental & Orthodontics. 'Their flexibility, partnership approach, and rapid proof of value set them apart from other vendors. They were able to demonstrate immediate value in just weeks and worked with us on scaling quickly to meet our needs. We're confident this partnership with IntelePeer will dramatically improve how we connect with and serve our patients.' This partnership marks another significant milestone in IntelePeer's continued momentum in the DSO sector, demonstrating its leadership and ability to quickly deliver measurable value with integrations across a variety of practice management systems (PMS) and electronic health records (EHR) platforms. Highlighting IntelePeer's growing footprint across the dental market, the partnership reaffirms its ability to deliver agentic AI solutions for DSOs looking to scale smarter, faster, and more efficiently. To learn more about IntelePeer, visit: About Jefferson Dental & Orthodontics Jefferson Dental & Orthodontics (JDO) is one of the largest dental service organizations in the Texas with over a half-century of business success and leadership in Texas. We offer a full line of high-quality, affordable general, specialty, cosmetic dental and orthodontic services to more than 200,000 patients annually at a network of over 60 offices in Dallas, Fort Worth, Houston, Austin, and San Antonio. We offer ongoing hands-on experience and strategic mentoring for career development. Jefferson Dental & Orthodontics offers clear career path opportunities for both dentists and team members to advance their career and improve their lives. About IntelePeer IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer's Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.
Martechvibe
14-05-2025
- Business
- Martechvibe
IntelePeer Introduces SmartAnalytics
SmartAnalytics also supports integration with Snowflake Share and Snowflake Reader Account capabilities, enabling secure and efficient data sharing and collaboration. IntelePeer has introduced SmartAnalytics, a set of reporting and insight tools that capture every customer interaction with AI agents and live representatives. Available to all SmartAgent and SmartOffice customers, SmartAnalytics features an Interaction Explorer, a self-service business intelligence functionality to custom-tailor analysis to meet business needs, and real-time data insights that can be exported across the business. 'In today's rapidly evolving business landscape, data and analytics have become the cornerstone of strategic decision-making that creates a competitive advantage,' commented IntelePeer CEO, Frank Fawzi. 'Companies that effectively harness the power of their data are not just making informed choices, they're revolutionising their operations, customer experiences, and bottom lines. Analytics requires a complete data set across the entire communications path that only IntelePeer can deliver.' 'With SmartAnalytics' ability to provide real-time data, our customers can quickly uncover hidden patterns, predict market trends, and personalise customer interactions at scale. Coupled with our ability to record and transcribe calls into a data lake, businesses now have a holistic and meaningful view into their customer interactions.' ALSO READ: IntelePeer Integrates ChatGPT Into SmartAgent IntelePeer's SmartAnalytics Key Features Include: Performance Assessment Dashboard: SmartAnalytics' dashboard highlights key metrics such as call containment rates, transfer rates, and interaction durations. Providing a comprehensive overview, businesses can quickly assess performance and identify areas for improvement. Granular insights into specific customer interactions enable the optimisation of conversational workflows and AI agent responses. Advanced Interaction Analysis: SmartAnalytics' Interaction Explorer leverages IntelePeer's unique end-to-end voice path to record and transcribe entire conversations, whether handled by AI agents, live agents, or a combination of both. Users can efficiently filter, view, and analyse interactions using metadata and can search call transcripts for specific words and phrases. Data-Driven Decision Making: SmartAnalytics gives users near real-time monitoring, providing visibility into key performance indicators and business insights. The platform's self-service feature allows users to create and customise their own dashboards, facilitating deeper, tailored analyses of data to meet specific business needs. Seamless Integration and Data Sharing: The ability to export and share data allows users to integrate interaction details into existing business intelligence systems for comprehensive cross-functional analysis. SmartAnalytics also supports integration with Snowflake Share and Snowflake Reader Account capabilities, enabling secure and efficient data sharing and collaboration across organisational boundaries. 'A new standard in data analytics is emerging in the industry. Advanced analytics are empowering companies to become more agile, responding to market changes and customer needs in real time,' commented Jim Lundy, CEO and Lead Analyst, Aragon Research. 'Such insights into one's business are fundamental drivers of innovation, growth, and long-term success in the modern business ecosystem.' ALSO READ: Snowflake Adds Retail Data Cloud To Optimise Operations For Retailers The Martechvibe team works with a staff of in-house writers and industry experts. View More Locala's omnichannel advertising platform leverages granular insights and cutting-edge AI to help marketers plan, activate, and measure campaigns that are personalised to the local consumer. It specialises in transforming complex mobility and consumer data into actionable audience insights, fueling advanced media strategies. VISIT WEBSITE Blue Prism is a global software provider, offering ROM 2, an intelligent automation implementation methodology that empowers teams to scale their digital workflow. One of its use cases is sales and marketing solutions, which is powered by artificial intelligence (AI) and machine learning (ML) algorithms. VISIT WEBSITE Pega is a combined business process management and robotic process automation (RPA) platform that comes with workforce analytics features. It offers a wide variety of tools such as Pega Email Bot to automate repetitive tasks with personalised customer replies at scale. VISIT WEBSITE EdgeVerve, a subsidiary of India-based IT company Infosys Technologies, offers RPA software for major enterprise companies. Its AssistEdge Robotic Process Automation provides machine learning and AI tools called Infosys Nia. Its AssistEdge RPA enables global marketing and distribution companies to automate 970+ manual tasks at scale. VISIT WEBSITE Clevertap is a comprehensive platform that allows global marketers to get unified customer data analytics and omnichannel engagement in one place. VISIT WEBSITE UseResponse is a fully customisable customer support and feedback software, helping companies to better understand the needs of their customers. It provides the capabilities of multichannel ticketing, live chat with messengers aggregator, chatbot, feedback community portal, and knowledge base. VISIT WEBSITE Survicate is a drag-and-drop, multichannel survey builder, helping brands effortlessly collect and analyse customer feedback. It offers 23+ one-click, native integrations, enabling advertisers and marketers to create follow-up campaigns based on real-time customer feedback. VISIT WEBSITE SAP Sales Cloud comes with end-to-end solutions and offers AI-fueled insights for understanding customers' preferences. It helps build customer profiles at scale. It also empowers users to automatically manage contact information, which streamlines clients' journeys. VISIT WEBSITE Freshsales by Freshworks is an AI-powered software that streamlines the sales cycle by automating mundane tasks and personalising customer engagement. It generates quality leads and nurtures relationships by understanding visitor intent in real-time. VISIT WEBSITE Developed for midsize enterprises and large organisations, Creatio offers end-to-end CRM software solutions, allowing users to manage sales, marketing, and services all in one place. For marketing professionals, it provides Marketing Creatio, an omnichannel marketing platform to orchestrate customer journeys and accelerate lead-to-revenue. VISIT WEBSITE Salesforce is a global technology provider, offering low code/no-code, AI-powered capabilities. Marketers and advertisers can harness its technologies for multiple use cases like B2B strategies, cross-channel personalisation, real-time analytics, and more. VISIT WEBSITE SAS offers embedded CDP capabilities, letting marketers unify customer data, understand digital activity and enable analytically driven, real-time activation. It comes with data activation facility that enables marketers to pull only the data they want, further reducing data migration costs. VISIT WEBSITE Blueshift is a scalable CDP platform that offers AI-driven capabilities for clubbing real-time events with related data from various sources. It streamlines these insights into unified customer profiles, enabling marketers to automatically personalise their targeting goals. 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Its workflow automation enables tasks like lead management and campaign execution and supports integration with popular marketing tools to streamline processes. VISIT WEBSITE Tealium is a comprehesive customer data platform helping brands orchestrate and manage their data activation from a marketing standpoint. Its AudienceStream CDP functionality enables marketers to create custom campaigns via 1300+ integration options for several use cases. VISIT WEBSITE Qualaroo is a saas-based online survey creator offering Qualaroo Nudge, a proprietary technology for uploading custom properties for airtight targeting. It enables marketers to 'nudge' when user clicks on a page element, helping them to target visitors on their real-time activity. VISIT WEBSITE Zendesk is a Danish-American company that offers software-as-a-service products with the capabilities of omnichannel integrations. Its omnichannel messaging platform enables sales and marketing teams to easily track and consolidate customer tickets from various sources, ensuring enhanced customer experiences. VISIT WEBSITE WebEngage is an all-in-one marketing platform that integrates omnichannel engagement with live analytics features. It offers AI/ML-driven product recommendations engine that enables marketers to boost conversion for all channels, including the web and mobile apps. VISIT WEBSITE Sprinklr is a comprehensive enterprise software company offering omnichannel support capabilities for all customer-focused marketing functions. It provides no-code, easy-to-build API integrations to access real-time customer data from multiple sources — such as CRM, CDP and ecommerce platforms. VISIT WEBSITE SAP provides omnichannel marketing capabilities through its flagship product: SAP Emarsys. By accessing its purpose-built reports, teams can determine the effectiveness of their marketing campaigns, segments, and channels in achieving sales goals. Its B2B account engagement features let brands deliver predictable and personalised marketing-led B2B insights at scale. VISIT WEBSITE MoEngage is a global AI-driven marketing platform that enables brands to orchestrate omnichannel campaigns from a single intuitive interface. Utilising MoEngage's User Path Analysis capabilities, marketing teams can target customers across 10+ channels, depending on their purchase behaviour. VISIT WEBSITE Intuit Mailchimp is an AI-powered omnichannel platform that offers email and marketing automation functions. With its customised pre-built audience segments, marketers can scale their campaigns based on individual contacts' demographic information and shopping behaviour. 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Utilising its capabilities, marketers can personalise and automate customer interactions, depending on their needs and preferences. VISIT WEBSITE SAP is a composable marketing automation technology provider, offering SAP Intelligent RPA solutions to automate repetitive, rules-based business processes, including marketing and sales. Using its tech stack, marketers can automatically extract product data from manufacturers' websites, update online inventory and import website and email sales. VISIT WEBSITE Microsoft offers Power Automate, a low-code and AI-powered RPA software that helps marketers streamline tasks like lead management, email campaigns, social media management, data analysis, content publishing, and customer feedback. Leveraging its capabilities, businesses can automate repetitive tasks, such as lead capture and email marketing workflows. VISIT WEBSITE IBM offers AI-powered Robotic Process Automation capabilities for CRM and marketing functions. It enables users to automate workflows with integrated OCR and intelligent chatbots, distribute work across multiple bots without human interventions and manage emails via low-code authoring tools. VISIT WEBSITE Hyland offers an AI-powered comprehensive robotic automation software suite, enabling marketers' teams to automate their campaigns. Its Natural Language Processing (NLP) technology allows businesses to automate repetitive marketing functions, such as execution of targeted and personalised strategies in near real-time. VISIT WEBSITE Datamatics is an intelligent automation platform, offering TruBot RPA designer, a low-code bot design tool for marketing teams to create customised bots quickly. It provides 500 pre-built components, enabling low-code design and rapid deployment capabilities with drag-and-drop options. VISIT WEBSITE Automation Anywhere offers Automation Success Platform powered by Vertex AI, enabling enterprises to develop a cloud-based digital workforce at scale. Leveraging its bots, ML, and AI technologies, marketers can automate their marketing and sales processes. One of its popular offerings is Automation Co-Pilot, a genAI-powered assistant that empowers businesses to create and summarise content. VISIT WEBSITE Appian is a global technology provider, delivering end-to-end process automation with RPA, AI, IDP and API integrations. Utilising the readily available APIs of this low-code platform, teams can create a series of connected digital business applications including customer management and marketing. VISIT WEBSITE Powered by Zoho Corporation, Zoho Analytics enables marketers to track all critical metrics in a single platform to enhance marketing outcomes. The company offers 75 pre-built data visualisation reports and dashboards on marketing performance for collaborative analysis. With its AI-powered assistant, marketers can generate automated insights, predict future trends, and configure smart alerts. 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VISIT WEBSITE Microsoft Clarity is a behavioural analysis tool that helps marketers understand user interaction with their website. It supports features like Session recordings, Heatmaps, and ML insights in real time. Processing more than a petabyte of data from over 100 million users per month, Clarity accommodates limitless traffic for various marketing measurements at scale. VISIT WEBSITE Powered by AI-led insights, Merkle offers scalable marketing analytics and CX technology solutions, helping brands to optimise their campaigns. Some of its flagship solutions are Measurement & Media analytics, Consumer & Experience insights, and Product & Market intelligence. VISIT WEBSITE Hubspot offers marketing analytics and dashboard software, enabling businesses to make data-backed decisions for use cases, such as revenue generation, site analytics and detailed reporting. 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VISIT WEBSITE Adobe Experience Cloud offers Adobe Analytics and Adobe Target within its analytics tools solutions, enabling marketers to execute in-depth analysis of their customer data. Adobe Analytics allows the sales and marketing teams to mix, match, and analyse data from any digital point in the customer journey. VISIT WEBSITE Ahrefs features a suite of analytics tools under its Ahref Enterprise offering. It offers API and Looker Studio connectors, enabling marketing teams to elevate their SEO strategy with enterprise-grade and insights. Some of the criteria for its API endpoints include Backlinks, Organic & Paid Traffic, SERPs, Website health score and more. VISIT WEBSITE StackAdapt is a multi-channel programmatic advertising platform, enabling digital marketers to customise their strategy. It offers open and flexible DSP (Digital Signal Processing) capabilities for executing tailored ad campaigns. 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VISIT WEBSITE Magnite is an independent sell-side advertising technology provider, enabling publishers to monetise their content across all screens and formats. It offers Magnite Streaming, a singular supply-side platform that merges technology from the Magnite CTV and SpotX platforms. Utilising this functionality, marketers can identify their potential audiences to restructure their targeting strategies. VISIT WEBSITE IBM offers a comprehensive suite of Watson Advertising to agencies and marketers. With Watson Advertising's AI-powered assistant, advertisers can customise their advertisements, based on real-time ad results. It also supports functionalities of cookieless advertising, ad fraud management and brand safety measurements. VISIT WEBSITE Google features a comprehensive list of AI-powered Ad tools under its Google Ads offering. Some of its popular tools include Keywords Planner, Ads Editor, Reach Planner, Ads Mobile App, Insights Finder, Ads API, and Recommendations Page. 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Some of its popular feedback management software capabilities include Sense360 for analysing consumer spending, Medallia Video to automatically extract meaningful insights from customer's feedbacks and Agile Research for creating branded surveys in real-time. VISIT WEBSITE Zeotap lets brands integrate, unify, segment and orchestrate customer data, fostering a cookieless future. It offers a 'Non-Customer Entity Data' feature that helps marketers to integrate both customer and non-customer entity data. VISIT WEBSITE Twilio provides, Twilio Segment, an AI-powered CDP, enabling marketers to streamline their personalised customer engagement journeys. It brings together clean, consented customer data for real-time insights with 450+ pre-built connectors. VISIT WEBSITE Syntasa provides data-ready CDP capabilities, equipping marketers with essential tools to prepare their customer data. 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VISIT WEBSITE Adobe Experience Cloud offers a real-time CDP, letting users create high-value audience segments for B2C and B2B use cases across their marketing funnel. It follows a cookieless marketing approach to automatically unify customer data across various online and offline channels in real-time. VISIT WEBSITE ActionIQ is a composable CDP platform that offers audience segmentation, acquisition marketing, and Customer 360 capabilities. It integrates analytical tools, enabling marketers to collect and analyse their first-party customer data at scale. VISIT WEBSITE Zoho CRM leverages automation and comprehensive analytics to empower any sales team, fostering stronger customer loyalty. Ideal for both small businesses and enterprises, this software enables enhanced productivity and tailored solutions through predictive intelligence. VISIT WEBSITE Zendesk offers Zendesk Sell, an easy-to-deploy CRM platform that is simple to deploy and navigate, catering to businesses of any scale. Its mobile-friendly Sell app has the functionalities of geolocation, helping sales and marketing teams. Offering an all-in-one CRM platform, organisations can implement use cases like prospecting, engagement, lead generation and communication capabilities. VISIT WEBSITE SugarCRM is a global CRM software provider, helping marketing, sales, and service teams improve efficiency through automation, data, and intelligence in near real-time. It offers Sugar Market, an all-in-one marketing automation platform that helps marketers to automate their campaign with higher ROI. VISIT WEBSITE Salesforce is a one-stop sales and support CRM software that regularly updates customer records, tracks emails and calls, and creates organised support processes for quicker customer responses. Its simple and scalable infrastructure is ideal for businesses of all sizes. VISIT WEBSITE Pipedrive stands out with its emphasis on automation, tailorability, and seamless integration. Purposefully built to enhance the efficiency and productivity of sales professionals, this CRM solution has an intuitive setup and robust capabilities. It facilitates lead generation, comprehensive sales analytics, and seamless business expansion. VISIT WEBSITE Oracle NetSuite CRM, a component of Oracle's business software suite, is for all midsize and booming businesses that want a comprehensive, integrated CRM solution with ERP capabilities. Using it, customers and partners can directly interact with the platform, freeing the additional work load for their sales team. VISIT WEBSITE Microsoft Dynamics 365 Sales represents a robust cloud-based CRM solution brimming with features such as pipeline assessment, relationship analytics, and conversational intelligence. It utilises AI-powered insights to provide actionable intelligence via predictive analytics, lead scoring and sentiment analysis. VISIT WEBSITE Less Annoying is a CRM software that utilises a straightforward search feature within its contact management system, making it easy to track contacts. It is ideal for small-sized businesses and offers a highly intuitive and user-friendly interface. VISIT WEBSITE Insightly offers CRM software solutions for enterprises looking to understand their audience data across various marketing functions. It integrates seamlessly with third-party apps, streamlining workflow automation, including bulk emailing and report generation. VISIT WEBSITE HubSpot's sleek dashboard with consolidated CRM tools simplify complex customer data, further transforming it into meaningful insights. Complementing typical CRM functionalities, HubSpot provides tailored options, including conversation intelligence and email monitoring. VISIT WEBSITE Apptivo delivers adaptable and web-based CRM solutions, enabling marketing and sales teams to streamline all customer service requirements across various devices and browsers. Despite its focused feature set, it encompasses over 65 interconnected applications alongside a robust sales pipeline management tool, ensuring efficient tracking of potential leads without any downtime. VISIT WEBSITE Sitecore offers composable cloud solutions with its flagship products, Sitecore Experience Platform(XP) and Sitecore Experience Manager (XM). They help marketers to overcome scalability challenges. Some of its features include intuitive visual editing, headless delivery, marketing automation, scalable personalisation, data and machine learning capabilities. VISIT WEBSITE Salesforce Experience Cloud is a platform that helps enterprises link clients, partners, and employees to securely exchange information and documents. Built on its Customer 360 platform, Salesforce's DXP ensures seamless integration with any solution in the Salesforce ecosystem. VISIT WEBSITE Oracle Cloud offers a comprehensive suite of platform-based marketing automation solutions for personalised B2B and B2C automation campaigns. Some of its featured products are Eloqua Marketing Automation, CrowdTwist Loyalty and Engagement, and Unity Customer Data Platform. VISIT WEBSITE Optimizely is a digital experience platform (DXP) provider that offers Optimizely One, an easy-to-use and fully integrated suite. It provides a single, unified workflow with thoughtfully embedded AI and machine-learning algorithms, accelerating work across the entire marketing lifecycle. VISIT WEBSITE OpenText offers a cloud-native, scalable platform for enterprises to streamline their marketing functions. It provides fully composable content management, digital asset management, creative workflows, personalisation, targeting and customer data technologies in one place, ensuring a holistic approach to B2B, B2E and B2C experiences. VISIT WEBSITE Neptune DXP is a PaaS(Platform-as-a-Service) provider, helping marketing teams build custom apps based on modular, reusable application building blocks. The company offers flexible environments to businesses across different verticals, further providing personalised digital solutions at scale. VISIT WEBSITE Magnolia is a composable DXP that comes with no-code connector packs and low-code micro-frameworks for third-party integrations. It also offers an open-source version alongside its commercial plans enabling enterprises to build tailored use cases. VISIT WEBSITE Liferay DXP helps marketers deliver personalised and connected digital experiences across a broad range of channels, including customer portals, websites, intranets, mobile apps, and connected devices. It offers intuitive CMS, user analytics, and site management tools that businesses need to launch, test and optimise digital experiences for faster go-to-market. VISIT WEBSITE Powered by IBM Consulting, IBM iX offers a composable DXP, providing a comprehensive solution to make enterprises' systems future-ready. Utilising its data-driven insights and intelligent workflows, marketers can design and deliver human-centred experiences across the customer lifecycle. VISIT WEBSITE HCL Digital Experience (DX), forms part of a wider HCL Customer Experience (CX) product portfolio, offering core capabilities such as content management, DAM, CDP called Signals, and low-code application development. It provides services in government, life sciences, insurance, financial services, and other verticals. VISIT WEBSITE Contentstack is a headless CMS and Composable Digital Experience Platform (DXP) solution provider that helps marketers gain a competitive edge. It recently launched into Google Cloud Marketplace, and is also available on Microsoft Azure and AWS. It seamlessly enables mid-market brands to adopt its omnichannel campaign engine to drive higher conversions and sales. VISIT WEBSITE Bloomreach Commerce Experience Cloud provides businesses an edge with its modular capabilities: Content Management System (CMS), Discovery features for search and merchandising optimisation, and Engagement tools such as Customer Data Platforms (CDP) for personalisation and analytics. VISIT WEBSITE Adobe Experience Cloud offers a comprehensive set of services specifically designed to address the day-to-day requirements for personalised customer experience at scale. Its platform helps manage different digital content and assets to improve customer satisfaction. Some of its products include Adobe Gen Studio, Experience Manager Sites, Real-time CDP, and Marketo Engage. VISIT WEBSITE Acquia offers DXP solutions, comprising of two main elements: Acquia Drupal Cloud and Acquia Marketing Cloud. It can be accessed in both platform-as-a-service (PaaS) and software-as-a-service (SaaS) with additional components such as Site Factory for multisite management, digital asset management (DAM), CDP, personalisation, and Campaign Studio. VISIT WEBSITE
Business Wire
06-05-2025
- Business
- Business Wire
IntelePeer and Redox Partner to Accelerate Implementation Timelines of AI Solutions for PE-backed Healthcare Companies
BUSINESS WIRE)--IntelePeer, the leading end-to-end conversational AI platform provider, and Redox, a leading provider of healthcare data interoperability solutions, today announce a new partnership to accelerate AI implementations for private equity-backed healthcare companies. Through this collaboration, healthcare groups using IntelePeer's SmartAgent and SmartOffice solutions can rely on the simplicity of a turnkey AI solution that can be rapidly deployed with secure access into hundreds of healthcare applications, including electronic health record (EHR) systems and Practice Management Solutions (PMS). Coupled with IntelePeer's reliable and scalable voice and omnichannel AI agents, these solutions enable organizations to achieve financial returns in less than three months. 'IntelePeer is deeply committed to helping private equity-backed healthcare organizations achieve tangible business results in less than 90 days,' said IntelePeer CEO, Frank Fawzi. 'By integrating Redox's industry-leading interoperability network with IntelePeer's AI-powered automation platform, we're eliminating one of the biggest pain points our healthcare customers face—connecting their communications systems within complex EHR and PMS environments. This integration allows providers to deploy communications solutions quickly and securely, all while maintaining compliance and improving business outcomes. It's a powerful step forward in enabling medical and dental practices to modernize operations, reduce administrative overhead, and rapidly deliver business results that increase revenue and improve net margins for their organizations.' Through the Redox partnership, IntelePeer is making it easy for healthcare organizations to streamline patient engagement, automate communications, and drive better outcomes through frictionless data exchange. Redox's secure and scalable platform allows IntelePeer to connect with more than 90 EHR systems, empowering organizations to: Increase revenue and drive greater efficiency and cost savings with improved appointment management, reduced no shows, and automated payment management. Improve care coordination by automating communications triggered by real-time EHR events. Reduce administrative burden with intelligent voice, SMS, and chatbot workflows that free up staff time. Enhance patient satisfaction and outcomes by meeting patients where they are with timely and relevant information. 'With Redox's real-time, bi-directional data exchange, IntelePeer customers can deliver personalized and connected experiences at the right time to improve patient care management and drive greater operational efficiencies,' said Rachel Witalec, Chief Product Officer at Redox. 'Dealing with disparate legacy data from multiple source formats is complex. Redox simplifies the process, delivering the necessary data in real-time to automate workflows and bring use cases to life, all while increasing in-office productivity.' IntelePeer's SmartAgent solution automates inbound interactions for medical practices and dental offices, helping them quickly and easily streamline front office responsibilities and empower self-service communications for a much faster ROI. It allows dental providers to manage spikes in call capacity and engage patients with conversational AI appointment management and reminders. This reduces front office or contact center costs while optimizing schedules and revenues and adhering to strict compliance measures. SmartOffice offers multi-facility practices, unparalleled automation, and enhanced interaction resolution. It allows for routine patient interactions to be addressed without the need for human intervention, giving staff time back to focus on more complex patient needs. To learn more about IntelePeer, visit: About IntelePeer IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, improve the customer experience, and accelerate return on investment. Harnessing the power of agentic AI, IntelePeer's Conversational AI Platform delivers speed, observability, visibility, and flexibility — all built on top of a global, secure communications network. Producing human-like interactions, the platform automates voice and digital customer service capabilities and provides industry-leading time-to-value with solutions that work seamlessly with existing enterprise software and infrastructure, and easy-to-use tools that can be utilized by anyone.
Yahoo
16-04-2025
- Business
- Yahoo
GReminders Announces New Integrations with Leading CRM Solutions to Streamline Workflows for Advisors
Latest integrations put AI-enabled meetings and compliance-friendly productivity tools at the fingertips of more advisors across the wealth management industry LOS ANGELES, April 16, 2025--(BUSINESS WIRE)--GReminders, a leading end-to-end meeting and automation management platform for financial advisors, today announced a series of new integrations with top customer relationship management (CRM) providers serving the financial advisor industry. New integrations with XLR8, Quivr, Smart Office, Envestnet Tamarac, and SS&C Salentica will empower advisors to manage their calendars and meetings, apply client-level data and intelligence and automate next-best-actions, all seamlessly within the CRM systems they are accustomed to using. The new integrations will meet the increasing demand of advisors seeking compliance-friendly solutions to streamline everyday operations within their existing systems. "We understand the strong preference advisors have for the CRMs they already use," said Arnulf Hsu, founder and CEO of GReminders. "In many cases, they've been using these tools for years and are hesitant to change. Our goal is to deeply integrate our technology within their systems to operate intuitively with these platforms, and effectively be a powerful upgrade to their daily workflows, accelerating efficiencies within their firms." By integrating GReminders AI-enabled technology, the advisor-focused CRMs benefit from enriched calendar data to seamlessly automate client emails and SMS notifications. Additional enhancements include the ability to book meetings via the GReminders enterprise-grade scheduling system, generating pre-meeting briefs based on existing CRM notes and logging post-meeting summaries and tasks back in the CRM. Numerous automations are added via the integrations, including launching opportunities and workflows after booking a meeting. GReminders is currently listed first among "Schedule Applications" in Ezra Group's WealthTech Integration Score ranking, with a near-perfect score of 9.30 of a possible 10. These industry-wide rankings are based on an evaluation of the "robustness of an application's external integrations." The GReminders score reflects the breadth, depth and quality of its integrations with advisor-focused CRMs as well as its advanced capabilities. This includes the recently launched "Ask Anything" assistant feature, a next-generation natural language interface that allows advisors to seamlessly interact with their calendars, CRMs and wealth planning tools, using simple, everyday language. The feature eliminates the need to navigate between multiple software solutions to get answers about a client and subsequently initiate tasks. While GReminders works seamlessly with advisor-focused CRMs, its advanced end-to-end meetings management technology is designed to assimilate into workflow and productivity platforms of all types. Recent integrations with Microsoft Dynamics, Asana and Notion have put GReminders tools in the hands of financial advisors within their preferred technology environments. "As the nerve center of an advisor's business, the CRM must continually adapt to meet the evolving needs of clients," added Hsu. "Our integrations supercharge existing workspaces, business applications and platforms to help advisors unlock efficiencies so they can better serve their clients, scale their business and achieve their goals." For more information, visit About GReminders Founded in 2020, GReminders is a leading AI-powered end-to-end meeting and automation management platform designed specifically for financial advisors. By streamlining scheduling, automating processes, and reducing busy work, GReminders empowers advisors to focus on delivering exceptional client experiences. With seamless integrations and compliance-friendly features, GReminders is transforming wealth management workflows. View source version on Contacts Media Contacts: StreetCred PRgreminders@ Stoyan Bojinov 224-622-6637stoyan@ Rob Farmer 415-377-3293rob@ Sign in to access your portfolio
Associated Press
31-03-2025
- Business
- Associated Press
IntelePeer Joins Henry Schein One API Exchange as an Authorized Integration Vendor
IntelePeer, the leading end-to-end conversational AI platform provider, is now an authorized integration vendor in the Henry Schein One API Exchange, allowing dental practice teams to easily use IntelePeer's SmartAgent and SmartOffice solutions. Offering highly personalized and timely patient interactions, these solutions utilize reliable, scalable AI agents that automate inbound and outbound patient calls and provide self-service options, guaranteeing efficient resolution of inquiries around the clock. 'We're thrilled to become part of the Henry Schein One API Exchange,' said IntelePeer CEO, Frank Fawzi. 'Just one missed appointment a day can cost a dental practice tens of thousands of dollars a year, a loss that's easily avoidable with AI and automation, while also negatively impacting the operational efficiency of that practice. This partnership allows IntelePeer to deliver solutions that enhance its patient communications and overall practice efficiency while integrating smoothly with Dentrix Ascend. We're committed to providing turnkey AI solutions that automate patient interactions which gives dental teams the ability to focus more on patient care.' As part of the API Exchange, IntelePeer joins a growing network of trusted vendors working together to make dental practices more efficient and successful. The API program gives practices the flexibility to personalize their technology, so they can build the perfect business workflow for their unique needs. As an authorized integrated vendor, IntelePeer ensures easy integration while maintaining high standards of patient data privacy and security, providing practices with a solution that helps protect data while keeping everything working effortlessly together. 'At Henry Schein One, we're not just simplifying workflows, we're architecting the future of dental,' said Alan Rencher, Chief Technology Officer, Henry Schein One. 'We understand that dental teams thrive when empowered by seamlessly integrated technology. Welcoming IntelePeer to our API Exchange marks an exciting step forward. Our Exchange isn't just an API platform; it's a dynamic ecosystem, the most robust engine of innovation in dentistry. We've curated a trusted network of premier technology partners to promote not just security, but also intuitive simplicity and unparalleled functionality. Together, we're enabling practices to move beyond mere efficiency, to unlock their full potential, allowing them to dedicate themselves to what truly matters: elevating patient care.' IntelePeer's SmartAgent solution automates inbound interactions for medical practices and dental offices helping them quickly and easily streamline front office responsibilities and empower self-service communications for a much faster ROI. It allows dental providers to manage spikes in call capacity and engage patients with conversational AI appointment management and reminders. This reduces front office or contact center costs while optimizing schedules and revenues and adhering to strict compliance measures. SmartOffice offers multi-facility practices unparalleled automation and enhanced interaction resolution. It allows for routine patient interactions to be addressed without the need for human intervention, giving staff time back to focus on more complex patient needs. To learn more about IntelePeer, visit: IntelePeer streamlines customer interactions, enabling businesses and contact centers to lower costs, enhance the customer experience, and accelerate return on investment. Our comprehensive conversational AI platform integrates effortlessly with existing business software and infrastructure, automating complex processes with ease and delivering engaging, human-like interactions that foster valuable outcomes and insights. With a vendor-neutral approach, IntelePeer harnesses cutting-edge AI and analytics, empowering businesses to proactively address potential challenges while ensuring contextual continuity across all channels throughout the customer journey. Sr. Director, Public Relations SOURCE: IntelePeer Copyright Business Wire 2025. PUB: 03/31/2025 09:30 AM/DISC: 03/31/2025 09:30 AM
