Latest news with #SmartQueueSystem
The Star
29-07-2025
- Health
- The Star
Smart queue system expanded at JB hospital
The app to manage appointments at Hospital Sultanah Aminah's specialist clinics has reduced patients' waiting time. — Filepic THE smart queue system (SQS) currently implemented at Hospital Sultanah Aminah's (HSA) five specialist clinics is set to be expanded to 14 more there by next month. Johor health and environment committee chairman Ling Tian Soon said the digital queue system, which allows patients to check and monitor queue numbers on their mobile phones, was introduced at five specialist clinics under the first phase of its rollout. 'A total of 2,676 patients have registered for the SQS app. 'The system is being used in specialist clinics, including surgery, orthopaedics and dermatology, and we aim to expand it to 14 clinics by August,' he said when met during the handover of 200 beds by Fo Guang Shan Association to HSA in Johor Baru. The hospital has 27 specialist clinics in total and sees over 2,000 patients daily, he said. Ling: Patients only need one queue number to access multiple services under SQS. 'If patients forget to bring their appointment cards, they need not worry as their details are already available in the system as the app is synced with their appointment schedule,' he said, adding that he had personally tried the SQS and found it to be efficient. Ling said that once SQS was rolled out at the 14 clinics, it was expected to be implemented more widely by October. He said the system has proven to be helpful in managing the large patient volume and reducing long waiting hours at HSA, which is one of the busiest hospitals in the country. 'Previously, patients had to wait up to four hours to be seen. 'With the SQS, their visit can be completed within two to three hours. 'This is because they no longer need to arrive early or scramble for queue numbers,' he said. Ling highlighted that another benefit of SQS was that patients only needed one queue number to access multiple services. The Smart Queue System QR code as seen on Hospital Sultanah Aminah's Facebook page. 'Before this, patients had to queue separately for consultation and pharmacy services. 'Now, one number is sufficient, they can just scan the QR code at each point. 'QR check-in is only allowed one hour before their scheduled appointment, which helps discourage patients from arriving too early and crowding the clinics. 'Patients can track their queue status on their smartphone and carry out errands while waiting, instead of sitting for hours at the hospital,' he said. Ling said staff members would assist first-time users on the spot, especially those who were not familiar with using apps. 'Our team will assist them to download the app, register and log in for the first time,' he said, adding that users could also view all future appointments within the app. Ling said the implementation was currently limited to HSA but if it proved to be successful, it might be expanded to other public hospitals in Johor. It was reported that HSA was set to become the first public hospital in Malaysia to adopt the RM1mil SQS, aimed at reducing patients' waiting time and improve healthcare delivery.
New Straits Times
19-06-2025
- Health
- New Straits Times
Less waiting, better care: Johor MB's mission at Sultanah Aminah Hospital
Johor Baru: Johor Menteri Besar Datuk Onn Hafiz Ghazi visited Sultanah Aminah Hospital (HSA) to oversee the progress of several key initiatives aimed at improving healthcare services, reducing patient congestion, cutting down waiting times, and enhancing overall efficiency. Among the central features of the visit was a review of Klinik Wakaf An-Nur, a community-based outpatient clinic now operating five days a week for non-critical cases. The clinic provides an alternative for patients seeking treatment for minor ailments, helping ease pressure on HSA's Emergency Department, particularly during peak hours. "I have directed an increase in the number of doctors to expand treatment capacity and reduce patient waiting times," Onn Hafiz said in his Facebook post yesterday. Onn Hafiz, a hands-on leader, has a strong penchant for visiting government service providers and listening to public concerns as part of his commitment to addressing social issues in local communities. Onn Hafiz said that, together with Johor Health and Environment Committee Chairman Ling Tian Soon, he visited the hospital to review the progress of key initiatives aimed at enhancing patient comfort and healthcare services. In line with the state's digitization efforts, HSA will soon implement a Smart Queue System (SQS) in July, which allows patients to check appointments and obtain queue numbers online, he said. The system only requires patients to arrive 30 minutes before their scheduled time, a major improvement over long, early-morning queues that have been the norm. "This is a major step forward in modernising our public healthcare system," said Onn Hafiz. "The SQS will not only streamline patient flow but also improve transparency and minimize overcrowding in hospital waiting areas." Onn Hafiz also inspected infrastructure upgrades, including improvements to HSA's main power supply and electrical systems, which are critical to ensuring uninterrupted healthcare operations. He said that Ward West 5 will soon be reopened, with thanks extended to NGOs and donors who contributed beds and mattresses to support the ward's reactivation. "I am aware and deeply mindful that many people of Johor are still waiting for better, faster, and more compassionate healthcare services," Onn Hafiz said. With surging medical and healthcare costs, many Malaysians are turning to public hospitals, which offer quality services at a fraction of the cost of private hospitals. However, this has led to congestion and long queues. Public healthcare also faces shortages of qualified medical professionals.
Malay Mail
17-06-2025
- Health
- Malay Mail
From July 1, Johor's Sultanah Aminah Hospital patients to get mobile alerts through QR codes to ease congestion
JOHOR BARU, June 17 — The Johor government has introduced the Smart Queue System (SQS), which utilises quick response (QR) codes, to facilitate patient access to specialist clinic services at Sultanah Aminah Hospital (HSA). Menteri Besar Datuk Onn Hafiz Ghazi said the system, the first of its kind to be implemented in a government hospital in Malaysia, was developed with a RM1 million allocation. He said the system will be rolled out in phases starting July 1. 'Previously, patients had to arrive early to get a queue number and were required to take two separate numbers -- one for the clinic and another for the pharmacy. 'With the SQS, patients only need a single queue number for both services, making the process more convenient and reducing overall waiting time,' he told a press conference after a working visit to the hospital today. Present was state Health and Environment Committee chairman Ling Tian Soon. Onn Hafiz said the system will also send notifications to patients' mobile phones when their turn is approaching. He added that the state government remains committed to enhancing services at HSA, including upgrading eight wards, the surau and restrooms, with the work expected to be completed by year-end. Asked about the multi-storey parking project at the hospital, he said it is currently undergoing a value assessment (VA) lab process. — Bernama
Barnama
17-06-2025
- Health
- Barnama
Johor Introduces Smart Queue System At HSA
JOHOR BAHRU, June 17 (Bernama) -- The Johor government has introduced the Smart Queue System (SQS), which utilises quick response (QR) codes, to facilitate patient access to specialist clinic services at Sultanah Aminah Hospital (HSA). Menteri Besar Datuk Onn Hafiz Ghazi said the system, the first of its kind to be implemented in a government hospital in Malaysia, was developed with a RM1 million allocation. He said the system will be rolled out in phases starting July 1. 'Previously, patients had to arrive early to get a queue number and were required to take two separate numbers -- one for the clinic and another for the pharmacy. 'With the SQS, patients only need a single queue number for both services, making the process more convenient and reducing overall waiting time,' he told a press conference after a working visit to the hospital today. Present was state Health and Environment Committee chairman Ling Tian Soon. Onn Hafiz said the system will also send notifications to patients' mobile phones when their turn is approaching. He added that the state government remains committed to enhancing services at HSA, including upgrading eight wards, the surau and restrooms, with the work expected to be completed by year-end. Asked about the multi-storey parking project at the hospital, he said it is currently undergoing a value assessment (VA) lab process.
The Sun
17-06-2025
- Health
- The Sun
Johor launches Smart Queue System at Sultanah Aminah Hospital
JOHOR BAHRU: The Johor government has introduced the Smart Queue System (SQS), which utilises quick response (QR) codes, to facilitate patient access to specialist clinic services at Sultanah Aminah Hospital (HSA). Menteri Besar Datuk Onn Hafiz Ghazi said the system, the first of its kind to be implemented in a government hospital in Malaysia, was developed with a RM1 million allocation. He said the system will be rolled out in phases starting July 1. 'Previously, patients had to arrive early to get a queue number and were required to take two separate numbers -- one for the clinic and another for the pharmacy. 'With the SQS, patients only need a single queue number for both services, making the process more convenient and reducing overall waiting time,' he told a press conference after a working visit to the hospital today. Present was state Health and Environment Committee chairman Ling Tian Soon. Onn Hafiz said the system will also send notifications to patients' mobile phones when their turn is approaching. He added that the state government remains committed to enhancing services at HSA, including upgrading eight wards, the surau and restrooms, with the work expected to be completed by year-end. Asked about the multi-storey parking project at the hospital, he said it is currently undergoing a value assessment (VA) lab process.
