Latest news with #SonyUK
GSM Arena
6 days ago
- GSM Arena
Sony announces Xperia 1 VII replacement program
Earlier this month, Sony halted sales of its Xperia 1 VII due to random reboots, shutdowns, and inability to power on. The brand later launched an investigation into the issue and it seems to have reached a conclusion. It appears that a number of Xperia 1 VII units are affected by a faulty circuit board, resulting in the aforementioned issues. As a result, Sony will offer a free replacement program for affected Xperia 1 VII users. The brand also confirmed that it altered its manufacturing process to ensure future units won't suffer from the same issue. Our investigation has concluded that the manufacturing process may cause a failure of the circuit board in a small number of Xperia 1 VII smartphones, which could potentially result in power issues. The manufacturing process was changed immediately to ensure this does not happen again. We sincerely apologise for any inconvenience caused to our customers. - Sony UK official statement All Xperia 1 VII users are encouraged to verify their phone's IMEI number on a dedicated validation portal. If their device is affected, Sony will provide further instructions on how to apply for a replacement unit. The replacement program is scheduled to begin on July 21. Sony also reminds affected users to back up their data before sending in their devices for replacement. Thanks for the tip, Josip! Source
GSM Arena
09-07-2025
- GSM Arena
Here's an official update on the Sony Xperia 1 VII problems
A few days ago, Sony stopped selling the Xperia 1 VII in Japan while it investigates some pretty serious issues - there have been reports of units randomly rebooting, randomly shutting down, and even refusing to turn on. Now Sony UK has an update on the matter. The company says it's still investigating the cause of all these issues, and working on a solution for those affected. In European markets, it's currently in the process of "identifying the extent of the affected stock, as this issue may only affect a select batch of Xperia 1 VII devices". The page linked as the Source below will be updated with further information and guidance as soon as Sony has more details on how to support its European customers. In the meantime, the company recommends backing up any important data on your expensive shiny new Xperia 1 VII, so that it doesn't get lost if the device starts acting up. Sony also mentions the workaround of pressing and holding the power button and volume up button simultaneously for about 20 seconds, which may wake up the phone from even a deeper sleep. The company advises you to additionally make sure you have the latest software update installed, though like we said last time, if it's still investigating the cause(s) of these issues, it's highly unlikely that this would actually help. Still, doesn't hurt to try, while we all wait for the big corporation to figure out what went wrong with its latest flagship device (or just some specific batches). Thanks for the tip, Josip! Source
