Latest news with #SpoctoX
Business Standard
3 days ago
- Business
- Business Standard
India's Largest Collections Summit Set to Redefine the Industry with Unmatched Scale and Vision
NewsVoir Mumbai (Maharashtra) [India], June 5: For the first time ever, India's collections industry will come together at an unprecedented scale to align on a shared vision for the future. The Bharat Collection Summit & Awards 2025, scheduled for 12th June at The Lalit, Mumbai, marks a defining moment--bringing over 200 senior delegates from banks, NBFCs, fintechs, regulators, and recovery partners under one roof to co-create a modern, transparent, and tech-led collections ecosystem. This is the first and only platform in India exclusively dedicated to the collections ecosystem, and the excitement across the industry is palpable. From CXOs and policy leaders to field supervisors and agency heads, professionals across the board are coming together to shape a responsible, technology-driven, and future-ready collections landscape. Keynote & Panels Featuring India's Top Financial Leaders The summit features an exceptional lineup of keynote speakers and panelists--spanning leadership from India's top financial institutions, regulators, and innovation-driven fintechs. Keynote speakers include: Gaurav Kumar, Founder & CEO, Yubi Group Anil Tandon, Senior Leadership, HDFC Bank ...and several other distinguished leaders from across the BFSI sector. Panel discussions will bring together a powerful group of decision-makers and influencers, including but not limited to: Sagar Chaudhuri, HDFC Bank D S Tripathi, Aadhar Housing Finance Rajaram Manian, Tyger Capital (formerly Adani Capital) Ashish Chandekar & Dr. Ashish Jain, Bank of Baroda Ashwani Sharma, DBS Bank Sanju Mangrulkar, Central Bank of India Binit Jha, IDBI Bank ...and many more. These sessions will explore the future of collections through the lens of AI innovation, compliance, borrower experience, governance, and last-mile execution--driving a rich and actionable dialogue across the ecosystem. Hear from India's Leading Financial Institutions The summit is being shaped by leaders from a wide range of India's most respected financial institutions, including but not limited to: HDFC Bank, ICICI Home Finance, Unity Small Finance Bank, Aditya Birla Finance, Canara Bank, IDBI Bank, Central Bank of India, John Deere Financial, DBS Bank, DCB Bank, Bank of Baroda, State Bank of India, Union Bank of India ...and many more are scheduled to join. For the first time, top collection agencies will also be present to bring in-ground realities and partnership insights into the conversation--ensuring every voice in the value chain is represented. Spocto X & YuCollect: Powering the Ecosystem Transformation Both subsidiaries of the Yubi Group, Spocto X and YuCollect are driving the next phase of collections in India: Spocto X, the Presenting Partner, is an AI-powered collections platform that acts as an intelligent agent--executing strategies, making decisions, and managing the full collections lifecycle with minimal human input. YuCollect, the Collections Infrastructure Partner, unifies lenders, vendors, and regulators in one ecosystem--enabling seamless discovery, execution, and compliance with full transparency. Together, they are building a tech-led, accountable, and scalable future for collections. Supported by a Strong Industry Network In addition, the summit is supported by several other players contributing to the broader ecosystem conversation: DPD Zero - Platinum Partner Rezolv - Gold Partners Credresolve & Creditas - Exhibit Partners FACE (Fintech Association for Consumer Empowerment) - SRO Partner A Benchmarking Moment for Collections This isn't just a summit--it's a defining milestone for the collections industry. With unmatched participation from regulators, lenders, fintech innovators, and field enablers, the Bharat Collection Summit & Awards 2025 is set to benchmark how collections in India must evolve--with empathy, insight, compliance, and collaboration.
Fashion Value Chain
3 days ago
- Business
- Fashion Value Chain
India's Largest Collections Summit Set to Redefine the Industry with Unmatched Scale and Vision
For the first time ever, India's collections industry will come together at an unprecedented scale to align on a shared vision for the future. The Bharat Collection Summit & Awards 2025, scheduled for 12th June at The Lalit, Mumbai, marks a defining moment-bringing over 200 senior delegates from banks, NBFCs, fintechs, regulators, and recovery partners under one roof to co-create a modern, transparent, and tech-led collections ecosystem. Connect with the Trailblazers of the Collection Industry This is the first and only platform in India exclusively dedicated to the collections ecosystem, and the excitement across the industry is palpable. From CXOs and policy leaders to field supervisors and agency heads, professionals across the board are coming together to shape a responsible, technology-driven, and future-ready collections landscape. Keynote & Panels Featuring India's Top Financial Leaders The summit features an exceptional lineup of keynote speakers and panelists-spanning leadership from India's top financial institutions, regulators, and innovation-driven fintechs. Keynote speakers include: Gaurav Kumar, Founder & CEO, Yubi Group Anil Tandon, Senior Leadership, HDFC Bank …and several other distinguished leaders from across the BFSI sector. Panel discussions will bring together a powerful group of decision-makers and influencers, including but not limited to: Sagar Chaudhuri, HDFC Bank D S Tripathi, Aadhar Housing Finance Rajaram Manian, Tyger Capital (formerly Adani Capital) Ashish Chandekar & Dr. Ashish Jain, Bank of Baroda Ashwani Sharma, DBS Bank Sanju Mangrulkar, Central Bank of India Binit Jha, IDBI Bank …and many more. These sessions will explore the future of collections through the lens of AI innovation, compliance, borrower experience, governance, and last-mile execution-driving a rich and actionable dialogue across the ecosystem. Hear from India's Leading Financial Institutions The summit is being shaped by leaders from a wide range of India's most respected financial institutions, including but not limited to: HDFC Bank, ICICI Home Finance, Unity Small Finance Bank, Aditya Birla Finance, Canara Bank, IDBI Bank, Central Bank of India, John Deere Financial, DBS Bank, DCB Bank, Bank of Baroda, State Bank of India, Union Bank of India …and many more are scheduled to join. For the first time, top collection agencies will also be present to bring in-ground realities and partnership insights into the conversation-ensuring every voice in the value chain is represented. Spocto X & YuCollect: Powering the Ecosystem Transformation Both subsidiaries of the Yubi Group, Spocto X and YuCollect are driving the next phase of collections in India: Spocto X, the Presenting Partner, is an AI-powered collections platform that acts as an intelligent agent-executing strategies, making decisions, and managing the full collections lifecycle with minimal human input. YuCollect, the Collections Infrastructure Partner, unifies lenders, vendors, and regulators in one ecosystem-enabling seamless discovery, execution, and compliance with full transparency. Together, they are building a tech-led, accountable, and scalable future for collections. Supported by a Strong Industry Network In addition, the summit is supported by several other players contributing to the broader ecosystem conversation: DPD Zero – Platinum Partner Rezolv – Gold Partners Credresolve & Creditas – Exhibit Partners FACE (Fintech Association for Consumer Empowerment) – SRO Partner A Benchmarking Moment for Collections This isn't just a summit-it's a defining milestone for the collections industry. With unmatched participation from regulators, lenders, fintech innovators, and field enablers, the Bharat Collection Summit & Awards 2025 is set to benchmark how collections in India must evolve-with empathy, insight, compliance, and collaboration. Event Details Date: 12th June 2025 Venue: The Lalit, Mumbai Register Now:
Business Standard
29-05-2025
- Business
- Business Standard
India's First and Only Platform for the Entire Collections Ecosystem: Bharat Collection Summit & Awards 2025 Set to Redefine the Industry
NewsVoir Mumbai (Maharashtra) [India], May 29: India's financial ecosystem is undergoing a fundamental shift, and at its core lies an often-overlooked yet mission-critical function--collections. In a rapidly digitizing economy, collections is no longer a back-office task but a strategic enabler of financial health, trust, and resilience. Recognizing this seismic transformation, the Bharat Collection Summit & Awards 2025 emerges as India's first and only dedicated platform to celebrate and elevate the collections function at a national scale. This landmark summit, taking place on 12th June 2025 at The Lalit, Mumbai, brings together the full spectrum of stakeholders--banks, NBFCs, fintechs, regulators, legal experts, and field recovery professionals--onto one stage. It is not just a conference; it is a call to action for the entire ecosystem to shape the future of collections through innovation, compliance, and empathy. Where Strategy Meets Execution--and Empathy The Bharat Collection Summit is designed around five key themes that reflect the industry's pressing priorities and bold ambitions: * Digital Reinvention of Collections: How AI, automation, and advanced analytics are building faster, smarter, and more personalized recovery systems. * Compliance, Regulation & Responsible Recovery: Adapting to evolving frameworks while maintaining transparency and borrower-centric practices. * Empowering Last-Mile Recovery: Enabling field agents and frontline teams with the right tools, training, and technology. * The Power of a Unified Ecosystem: Driving collective progress by aligning lenders, agencies, and policymakers. * The Collection Journey Ahead: Reimagining collections as a strategic lever for national growth and financial stability. Backed by Industry Pioneers Two key partners are powering this movement: * Spocto X, the Presenting Partner, is leading the way in AI-powered, ethical, and end-to-end collections transformation. * YuCollect, the Collections Infrastructure Partner, is redefining operational transparency, compliance, and scalability with a vast network across India's collection agencies and lenders. Together, they underscore the summit's mission to not just reflect industry change--but drive it. A Stage of Titans The event will feature top voices from across India's leading financial institutions, including senior leaders from HDFC Bank, SBI, ICICI Home Finance, Aditya Birla Finance, Bank of Baroda, Union Bank, Axis Bank, Kotak Mahindra Bank, Tata Capital, and more. Whether it's unveiling future-ready strategies or sharing on-ground innovations, this summit provides a rare front-row seat to how the best minds in the industry are reshaping collections. Who Should Attend? The summit is designed for all professionals who touch the collections value chain--from decision-makers to doers: * CXOs, CROs, and Heads of Collections * National and Regional Recovery Managers * Fintech Founders, Product Leaders & Strategy Heads * Field Supervisors and Last-Mile Teams * Regulatory and Legal Experts * Technology Providers & Consultants If you are shaping, transforming, or executing collections--you belong in the room. A Benchmarking Moment for India As the collections landscape moves toward a tech-first, compliant, and customer-focused paradigm, the Bharat Collection Summit stands as a benchmarking moment--setting the tone for what collections should look like in the coming decade. It celebrates not only the evolution of systems and structures but also the resilience of the people who drive them.
Fashion Value Chain
29-05-2025
- Business
- Fashion Value Chain
India's First and Only Platform for the Entire Collections Ecosystem: Bharat Collection Summit & Awards 2025 Set to Redefine the Industry
India's financial ecosystem is undergoing a fundamental shift, and at its core lies an often-overlooked yet mission-critical function-collections. In a rapidly digitizing economy, collections is no longer a back-office task but a strategic enabler of financial health, trust, and resilience. Recognizing this seismic transformation, the Bharat Collection Summit & Awards 2025 emerges as India's first and only dedicated platform to celebrate and elevate the collections function at a national scale. Meet Collection Industry Leaders This landmark summit, taking place on 12th June 2025 at The Lalit, Mumbai, brings together the full spectrum of stakeholders-banks, NBFCs, fintechs, regulators, legal experts, and field recovery professionals-onto one stage. It is not just a conference; it is a call to action for the entire ecosystem to shape the future of collections through innovation, compliance, and empathy. Where Strategy Meets Execution-and Empathy The Bharat Collection Summit is designed around five key themes that reflect the industrys pressing priorities and bold ambitions: Digital Reinvention of Collections : How AI, automation, and advanced analytics are building faster, smarter, and more personalized recovery systems. Compliance, Regulation & Responsible Recovery : Adapting to evolving frameworks while maintaining transparency and borrower-centric practices. Empowering Last-Mile Recovery : Enabling field agents and frontline teams with the right tools, training, and technology. The Power of a Unified Ecosystem : Driving collective progress by aligning lenders, agencies, and policymakers. The Collection Journey Ahead: Reimagining collections as a strategic lever for national growth and financial stability. Backed by Industry Pioneers Two key partners are powering this movement: Spocto X , the Presenting Partner, is leading the way in AI-powered, ethical, and end-to-end collections transformation. YuCollect, the Collections Infrastructure Partner, is redefining operational transparency, compliance, and scalability with a vast network across India's collection agencies and lenders. Together, they underscore the summit's mission to not just reflect industry change-but drive it. A Stage of Titans The event will feature top voices from across India's leading financial institutions, including senior leaders from HDFC Bank, SBI, ICICI Home Finance, Aditya Birla Finance, Bank of Baroda, Union Bank, Axis Bank, Kotak Mahindra Bank, Tata Capital, and more. Whether it's unveiling future-ready strategies or sharing on-ground innovations, this summit provides a rare front-row seat to how the best minds in the industry are reshaping collections. Who Should Attend The summit is designed for all professionals who touch the collections value chain-from decision-makers to doers: CXOs, CROs, and Heads of Collections National and Regional Recovery Managers Fintech Founders, Product Leaders & Strategy Heads Field Supervisors and Last-Mile Teams Regulatory and Legal Experts Technology Providers & Consultants If you are shaping, transforming, or executing collections-you belong in the room. A Benchmarking Moment for India As the collections landscape moves toward a tech-first, compliant, and customer-focused paradigm, the Bharat Collection Summit stands as a benchmarking moment-setting the tone for what collections should look like in the coming decade. It celebrates not only the evolution of systems and structures but also the resilience of the people who drive them. With participation from India's top lenders, groundbreaking fintechs, and progressive regulators, this is more than just an industry gathering. It is a tribute to the transformation already underway and a platform to co-create what comes next. Join us on 12th June 2025 at The Lalit, Mumbai. Register now:
Time of India
14-05-2025
- Business
- Time of India
Behind the platform: The tech thinking behind Spocto X
As digital lending and collections continue to mature, technology plays a central role in ensuring scale, compliance, and meaningful borrower engagement. In this Q&A, Vivek Srikantan, Chief Technology Officer at Spocto X, shares his perspective on building a platform that balances innovation with responsibility. He reflects on the architecture behind Spocto X, the practical challenges of working within regulatory frameworks, and how technologies such as Agentic AI (artificial intelligence) are being applied with care and intent. 1) Let's start at the core. What exactly is Spocto X, and how is it solving rising delinquencies digitally through its platform? At Spocto, we have spent a lot of time listening to lenders, agents, and borrowers. What we heard was clear: collections for any lender were becoming fragmented with multiple vendors, and multiple channels working independently, harder to manage and ensure adherence to compliance, and slower to adapt to a lender's standards. Field agents, tele-callers, and digital teams were working in silos, reporting was delayed, and that led to delayed response rates and strategies that were implemented just too late. Additionally, the personal data of borrowers was spread across multiple systems across vendors, making it hard to enforce compliance. Spocto X was built to tackle exactly that. It brings digital, tele-calling, and field operations onto a single platform under the same managerial umbrella using AI-enabled strategies. For us, Spocto X isn't just fixing today's challenges; it's about building a robust system that's ready for what's next. 2) Spocto X is described as an AI that runs your collections like an expert. What has been incorporated in its design to behave like a human counterpart? Spocto X is designed with Agentic AI at its core. Our AI doesn't just automate routine tasks, but actively learns, adapts, and works with focused goals, much like a human expert. It's spread across every borrower touchpoint, understanding behaviour, choosing the right communication channels, and timing everything just right. It constantly fine-tunes its approach based on what works, so it's always improving. Think of it as a super-efficient assistant, always ready with insights and reports to help streamline and optimise the process. Live Events With this, we can manage the full debt lifecycle with precision, empathy, and compliance built in throughout the journey to drive optimum outcomes. We're seeing real impact in the numbers: over time, we have steered away over 8.9 crore accounts from becoming non-performing assets (NPAs), thanks to over 21 crore touchpoints enabled through our collections platform, all while maintaining 100% compliance with regulatory standards. Discover the stories of your interest Blockchain 5 Stories Cyber-safety 7 Stories Fintech 9 Stories E-comm 9 Stories ML 8 Stories Edtech 6 Stories 3) So, Spocto X uses different layers of AI to tackle various challenges—from lender strategy to borrower engagement. How do these layers come together to deliver a seamless experience? Debt collection is often seen as a challenge, with messages scattered everywhere, calls missed, and agents often working without precise direction. It was easy to feel overwhelmed. That's why at Spocto X, we've decided to change the game with Strat AI, the digital brain behind the platform. Strat AI brings order to this chaos, it figures out the best way to reach each borrower. It tells you what to say, when to say it, and even how intense the communication should be. No more guesswork. Before any campaign starts, Strat AI sets everything up: who we're reaching out to, what the goals are, and how we'll measure success. Instead of treating everyone the same, it breaks down borrowers into small groups based on their behaviour. This way, the outreach feels much more personal. This way, each layer feeds into the next. Behavioural micro segmentation helps tailor the strategy, and tools such as personalised video or multilingual conversational bots make communication feel local and relatable. As the system learns what's working, it refines its approach automatically. It's a coordinated effort to not just recover more, but to do it with empathy and efficiency, and with minimal human intervention. 4) There has been a lot of conversation about conversational AI and hyper-personalised communication. How do these tools impact collection efficiency? When it comes to collections, the biggest challenge isn't just reaching people, it's reaching them the right way. Borrowers aren't spreadsheets. Take communication, for example. It's easy to send a text or make a call. However, understanding how to speak, when to reach out, and what matters to someone is much harder. Our conversational AI doesn't just switch languages, it understands context. We have designed it in a way so that it isn't just another generic chatbot; it's been purpose-built for collections use cases. Trained on vast volumes of collection-specific data and keywords, it understands the nuances of borrower conversations and delivers context-aware, effective engagement that outperforms standard conversational AI solutions. Then there's the human toll on agents themselves. Handling hundreds of tough conversations a day can wear anyone down. Over time, even the best agents can sound transactional or even harsh. Our conversational bots never lose patience. They stay consistent, firm but fair, ensuring borrowers feel respected, no matter how tough the situation gets. 5) Spocto X handles massive scale in both collection volumes and borrower touchpoints. What tech stack enables this kind of performance and reliability? When you're operating at scale, the real challenge is staying personal without losing efficiency. Spocto X handles that with a cloud-first setup and smart tools built for real-world complexity. For communicating with the borrower, Spocto X uses a combination of AI agents to make every interaction feel thoughtful. Whether it's a conversation in the borrower's language or a video tailored to their situation, these tools understand context, cultural, regional, and even emotional, so the message lands without being insensitive, abrupt, or irrelevant. It's tech designed to make collections more human, not just more automated. We also rely on real-time data processing, so everything adjusts instantly based on what's happening, and predictive analytics helps us prioritise the right tasks and forecast repayments. Plus, AI-driven compliance tools ensure every communication stays within the regulatory lines, automatically. It's all about combining smart tech that adapts, scales, and keeps things human at the same time. Apart from these, Spocto X is built on solid engineering best practices, the stack is designed for scalability from the ground up; we systematically identify potential points of failure and ensure they are made robust by design. 6) What are some of the most exciting innovations in the Spocto X roadmap for the upcoming year? In the coming year, Spocto X is doubling down on making the complex parts of debt recovery more manageable. We're working on simplifying legal case management, helping lenders track and process cases more efficiently while offering the flexibility to adapt to how each institution operates. We're also building smarter ways to handle settlements by using machine learning (ML) to help teams make quicker, more consistent decisions, especially in tricky cases like overdue or high-risk accounts. Asset recovery is another big focus. By digitising that process, we aim to reduce delays and make it easier for everyone involved to stay aligned and accurate. Since external vendors and legal partners play a key role in recovery, we will also add tools that improve how those relationships are managed. Lastly, we're in the process of bringing in voice analytics to better understand conversations, not just what's said, but how it's said. This aims to improve both agent performance and borrower engagement. Overall, we are heavily invested in AI across multiple components of Spocto X, not just for engineering and collection efficiency improvements, but also for usage by leaders and agents. We will also provide a way for clients to directly interact with our AI. 7) Where do you see AI taking the collections industry in the next three–five years, and how is Spocto X preparing for that future? In the next three–five years, I think AI will make the collections industry more efficient by helping companies predict borrower behaviour more accurately and personalising interactions. The technology will take over more routine tasks, which will allow agents to focus on the more complex aspects of collections that require human judgment. At this point, we have hit an inflection point, where adoption of AI is not just an option, but essential to ensure that borrower dignity is maintained. Spotlight Wire At Spocto X, we're focused on preparing for this future by improving our AI Agents, building new agents that will focus on increased collection efficiency, and also enabling clients to engage with our AI solutions. We're working to ensure that our systems engage borrowers most effectively, but most importantly, without losing human empathy, which is the key element towards succeeding in collections. We're also focused on automating several internal tasks that can be done by AI, so that our agents have more time for situations that truly need a personal touch. Our goal is to make the process smoother, more efficient, and still keep the borrower experience at the centre of everything we do. Disclaimer - The above content is non-editorial, and TIL hereby disclaims any and all warranties, expressed or implied, relating to it, and does not guarantee, vouch for or necessarily endorse any of the content.
