Latest news with #SugarCRM
Finextra
31-07-2025
- Business
- Finextra
India's Esaf Bank selects SugarCRM for relationship management
ESAF Small Finance Bank (ESAF SFB) has selected SugarCRM as a key technology partner to support its digital transformation as part of ESAF Bank's multi-year StratoNeXt initiative. 0 ESAF Bank will use the platform to deliver a more connected, modern banking experience to its more than 9 million customers. With 787 branches across India's 26 States, ESAF Bank is modernizing its core systems to enhance service delivery, ensure compliance with evolving regulations, and move toward fully digital, data-driven operations. Sugar will be the central engine for ESAF Bank's unified customer experience strategy, supporting real-time engagement, deep personalization and seamless service across all touchpoints - delivering a single source of truth across departments and systems for real-time visibility into every customer relationship. The platform will integrate with over 15 internal systems, including core banking, loan origination, digital onboarding, contact center, and marketing tools. By bringing together sales and service, ESAF Bank can better manage customer inquiries and leads - whether they come from a branch, website, call center, or mobile app - resulting in faster and more consistent customer responses. As part of ESAF Bank's regulated processes, Sugar will also support the creation of Customer Information Files (CIFs) directly within the system, giving each customer a unique ID that links all their accounts - a key part of ensuring data integrity across the bank. To further meet regulatory requirements, Sugar will be hosted locally at ESAF Bank's data centers in India, ensuring full compliance with Reserve Bank of India (RBI) data security regulations. 'At ESAF Bank, our mission is to serve customers with care, precision, and speed - especially in communities where financial access is limited,' said George K. John, Executive Director, ESAF Small Finance Bank. 'SugarCRM will give our teams a full, real-time view of every customer and every interaction. It's a critical step toward building a digitally connected, customer-focused bank that's scalable, compliant, and ready for the future. Apart from efficiently catering to customer needs, this will help us strengthen customer experience and optimize our marketing spend.' 'Customer experience is a crucial strategic differentiator for banks by making interactions with customers faster and easier and more personalized,' said SugarCRM's James Frampton, Chief Revenue Officer. 'Sugar will help ESAF Bank bring together data from branches, online banking, mobile apps, and other systems. This will make it easier to resolve issues quickly, tailor service to each customer, and stay compliant with regulations. We're proud to play a central role in ESAF Bank's transformation.'
Yahoo
31-07-2025
- Business
- Yahoo
ESAF Small Finance Bank Selects SugarCRM to Power Customer Relationship Management and Digital Banking for Over 9 Million Indian Customers
Sugar will integrate with more than 15 different systems, serving as the unified customer experience engine for ESAF Bank's modernization of banking for the digital era THRISSUR, KERALA, India, July 31, 2025--(BUSINESS WIRE)--ESAF Small Finance Bank (ESAF SFB) has selected SugarCRM as a key technology partner to support its digital transformation as part of ESAF Bank's multi-year StratoNeXt initiative. ESAF Bank will use the platform to deliver a more connected, modern banking experience to its more than 9 million customers. With 787 branches across India's 26 States, ESAF Bank is modernizing its core systems to enhance service delivery, ensure compliance with evolving regulations, and move toward fully digital, data-driven operations. Sugar will be the central engine for ESAF Bank's unified customer experience strategy, supporting real-time engagement, deep personalization and seamless service across all touchpoints – delivering a single source of truth across departments and systems for real-time visibility into every customer relationship. The platform will integrate with over 15 internal systems, including core banking, loan origination, digital onboarding, contact center, and marketing tools. By bringing together sales and service, ESAF Bank can better manage customer inquiries and leads – whether they come from a branch, website, call center, or mobile app – resulting in faster and more consistent customer responses. As part of ESAF Bank's regulated processes, Sugar will also support the creation of Customer Information Files (CIFs) directly within the system, giving each customer a unique ID that links all their accounts – a key part of ensuring data integrity across the bank. To further meet regulatory requirements, Sugar will be hosted locally at ESAF Bank's data centers in India, ensuring full compliance with Reserve Bank of India (RBI) data security regulations. "At ESAF Bank, our mission is to serve customers with care, precision, and speed – especially in communities where financial access is limited," said George K. John, Executive Director, ESAF Small Finance Bank. "SugarCRM will give our teams a full, real-time view of every customer and every interaction. It's a critical step toward building a digitally connected, customer-focused bank that's scalable, compliant, and ready for the future. Apart from efficiently catering to customer needs, this will help us strengthen customer experience and optimize our marketing spend." "Customer experience is a crucial strategic differentiator for banks by making interactions with customers faster and easier and more personalized," said SugarCRM's James Frampton, Chief Revenue Officer. "Sugar will help ESAF Bank bring together data from branches, online banking, mobile apps, and other systems. This will make it easier to resolve issues quickly, tailor service to each customer, and stay compliant with regulations. We're proud to play a central role in ESAF Bank's transformation." About SugarCRM SugarCRM software solutions help sales teams reach their highest potential. Designed to cut through complexity, prioritize opportunities, and increase upsell using the resources they already have, SugarCRM is ideal for complex, relationship-driven industries – such as manufacturing, wholesale and distribution – looking to accelerate growth and drive smarter decision-making. Thousands of companies in over 120 countries rely on SugarCRM to engage with clarity, sell with consistency and close with confidence. Headquartered in the San Francisco Bay Area, SugarCRM is backed by Accel-KKR. For more information about SugarCRM, visit: View source version on Contacts Media Contacts: Erin LutzLutz Public Relations and Marketing (for SugarCRM)erin@ 949.293.1055 Sarita KincaidVice President, Corporate Communications, 408.913.2090 Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
31-07-2025
- Business
- Business Wire
ESAF Small Finance Bank Selects SugarCRM to Power Customer Relationship Management and Digital Banking for Over 9 Million Indian Customers
THRISSUR, KERALA, India--(BUSINESS WIRE)--ESAF Small Finance Bank (ESAF SFB) has selected SugarCRM as a key technology partner to support its digital transformation as part of ESAF Bank's multi-year StratoNeXt initiative. ESAF Bank will use the platform to deliver a more connected, modern banking experience to its more than 9 million customers. ESAF Bank has selected the SugarCRM platform to deliver a more connected, modern banking experience to its more than 9 million customers throughout India. With 787 branches across India's 26 States, ESAF Bank is modernizing its core systems to enhance service delivery, ensure compliance with evolving regulations, and move toward fully digital, data-driven operations. Sugar will be the central engine for ESAF Bank's unified customer experience strategy, supporting real-time engagement, deep personalization and seamless service across all touchpoints – delivering a single source of truth across departments and systems for real-time visibility into every customer relationship. The platform will integrate with over 15 internal systems, including core banking, loan origination, digital onboarding, contact center, and marketing tools. By bringing together sales and service, ESAF Bank can better manage customer inquiries and leads – whether they come from a branch, website, call center, or mobile app – resulting in faster and more consistent customer responses. As part of ESAF Bank's regulated processes, Sugar will also support the creation of Customer Information Files (CIFs) directly within the system, giving each customer a unique ID that links all their accounts – a key part of ensuring data integrity across the bank. To further meet regulatory requirements, Sugar will be hosted locally at ESAF Bank's data centers in India, ensuring full compliance with Reserve Bank of India (RBI) data security regulations. 'At ESAF Bank, our mission is to serve customers with care, precision, and speed – especially in communities where financial access is limited,' said George K. John, Executive Director, ESAF Small Finance Bank. 'SugarCRM will give our teams a full, real-time view of every customer and every interaction. It's a critical step toward building a digitally connected, customer-focused bank that's scalable, compliant, and ready for the future. Apart from efficiently catering to customer needs, this will help us strengthen customer experience and optimize our marketing spend.' 'Customer experience is a crucial strategic differentiator for banks by making interactions with customers faster and easier and more personalized,' said SugarCRM's James Frampton, Chief Revenue Officer. 'Sugar will help ESAF Bank bring together data from branches, online banking, mobile apps, and other systems. This will make it easier to resolve issues quickly, tailor service to each customer, and stay compliant with regulations. We're proud to play a central role in ESAF Bank's transformation.' About SugarCRM SugarCRM software solutions help sales teams reach their highest potential. Designed to cut through complexity, prioritize opportunities, and increase upsell using the resources they already have, SugarCRM is ideal for complex, relationship-driven industries – such as manufacturing, wholesale and distribution – looking to accelerate growth and drive smarter decision-making. Thousands of companies in over 120 countries rely on SugarCRM to engage with clarity, sell with consistency and close with confidence. Headquartered in the San Francisco Bay Area, SugarCRM is backed by Accel-KKR. For more information about SugarCRM, visit:
Business Wire
22-07-2025
- Business
- Business Wire
Australian Manufacturer Speedpanel Supercharges Sales and Customer Experience with SugarCRM
SYDNEY--(BUSINESS WIRE)--Australian manufacturer Speedpanel, a leader in fire rated and acoustic wall systems, recently improved its customer experience and journey while enhancing building compliance outcomes, all while slashing administrative cycle time by up to 50 percent with SugarCRM. With Sugar Sell, Speedpanel's teams can easily collaborate with architects, builders and internal departments – with complete visibility and fewer delays. Speedpanel designs and manufactures advanced wall systems trusted by the construction market nationwide. As Speedpanel expands nationally, it turned to Sugar to help teams stay focused, aligned, and efficient. With Sugar Sell, Speedpanel's teams can easily collaborate with architects, builders and internal departments – with complete visibility and fewer delays. The system is used to log meetings, calls, and notes, along with installation reviews and materials forecasting. Now, every project detail from first design contact to final install review is tracked and visible in one place. Speedpanel is seeing real results: Enhanced customer experience and journey by minimising waste and delays throughout the entire sales and value management process Up to 50 percent less admin time – freeing teams to focus on customers Up to 30+ hours saved per month in project management As a standard part of its service offering, Speedpanel provides a complimentary post-installation review service. Previously, this required multiple siloed software tools, but now project managers manage the entire process entirely within SugarCRM. Real-time on-site reporting has drastically streamlined reviews, increasing the speed of issue resolution by up to two to three days per project on average. Leveraging Sugar, Speedpanel can now pinpoint recurring non-conformities, identify knowledge gaps among specific installers, builders, or regions, and tailor learning content to directly address these gaps. 'With our expansion and growth, it became essential to adopt a robust platform that offered real-time automation, clear visibility into team activities, and timely updates on interactions with stakeholders and builders across different regions and projects,' said Peter Lorenc, National Sales and Marketing Manager at Speedpanel. 'Sugar Sell has ushered in a new era of efficiency and data-driven consistency across our operations.' 'With Sugar, Speedpanel has transformed operations and accelerated growth,' said James Frampton, Chief Revenue Officer, SugarCRM. 'Speedpanel is a perfect example of how Sugar can turn complexity into clarity and unlock huge gains in speed, accuracy, and teamwork.' About SugarCRM SugarCRM software solutions help sales teams reach their highest potential. Designed to cut through complexity, prioritize opportunities, and increase upsell using the resources they already have, SugarCRM is ideal for complex, relationship-driven industries – such as manufacturing, wholesale and distribution – looking to accelerate growth and drive smarter decision-making. Thousands of companies in over 120 countries rely on SugarCRM to engage with clarity, sell with consistency and close with confidence. Headquartered in the San Francisco Bay Area, SugarCRM is backed by Accel-KKR. For more information about SugarCRM, visit:
Globe and Mail
19-02-2025
- Business
- Globe and Mail
Healthcare Customer Relationship Management (CRM) Market Projected 47.60 USD Billion at a Thriving CAGR of 10.60% By 2034
Healthcare CRM Market Growth Research and Competitive Report Information By Type (Operational CRM, Analytical CRM, and Collaborative CRM), By Component (Software and Service), By Mode of Delivery (Cloud-Based, and On-Premise), By End-User (Communication Module, Patient Management, Task Management, and Report Module) And By Region (North America, Europe, Asia-Pacific, And Rest Of The World) –Market Forecast Till 2034 The Healthcare Customer Relationship Management (CRM) Market is undergoing rapid expansion as healthcare providers increasingly adopt innovative technologies to enhance patient engagement, optimize operational workflows, and improve overall patient care. The integration of cutting-edge solutions such as Artificial Intelligence (AI), cloud computing, and big data analytics has significantly transformed the healthcare sector, making CRM systems essential. This report provides a comprehensive analysis of the Healthcare CRM market, detailing market size, key drivers, challenges, segmentation, regional trends, and emerging developments. The Healthcare CRM Market Industry is expected to grow from 19.22 (USD Billion) in 2025 to 47.60 (USD Billion) till 2034, at a CAGR (growth rate) is expected to be around 10.60% during the forecast period (2025 - 2034). Healthcare Customer Relationship Management (CRM) Market Overview The Healthcare CRM market is experiencing substantial growth as healthcare organizations recognize the need for effective patient management solutions. Market projections indicate continuous expansion, driven by technological advancements and the increasing focus on patient-centric care. Key players in this market include, Sugar CRM (US) SAP SE (Germany) Keona Health (US) Microsoft (US) Infor Inc. (US) Healthgrades (US) Oracle (US) Influence Health (US) Accenture (Ireland) Sample Copy of the Report @ The Healthcare CRM market is evolving rapidly, driven by the need for efficient patient management solutions, regulatory compliance, and technological advancements. As healthcare organizations continue to invest in CRM systems, emerging trends such as AI, cloud computing, and mobile applications will shape the future of the market. The increasing integration of predictive analytics, IoT, and blockchain technology is expected to further enhance the functionality and security of Healthcare CRM platforms. The market will continue to expand, addressing key challenges while providing innovative solutions to optimize patient care and operational efficiency. Key Drivers of the Healthcare CRM Market Rising Demand for Patient-Centric Care: The shift toward personalized and patient-centered care models is a significant driver for CRM adoption. Healthcare providers leverage CRM systems to streamline communication, track patient interactions, and improve patient satisfaction. Technological Advancements: AI and machine learning integration in CRM solutions enable predictive analytics, automation of administrative tasks, and improved patient outcome predictions. These capabilities enhance the efficiency of healthcare operations. Growing Adoption of Telehealth: The rapid expansion of telehealth services necessitates CRM solutions to efficiently manage virtual patient interactions. CRM platforms support scheduling, communication, and follow-ups, ensuring seamless remote care. Regulatory Compliance and Data Management: Compliance with regulations such as HIPAA requires advanced CRM systems to ensure data security and proper handling of sensitive patient information. Secure CRM solutions help healthcare organizations manage and store patient data effectively. Healthcare CRM Market Segmentation The Healthcare CRM market is segmented into various categories based on type, components, mode of delivery, and end-users. In terms of type, Healthcare CRM is classified into Operational CRM, Analytical CRM, and Collaborative CRM. Operational CRM focuses on streamlining daily healthcare operations, while Analytical CRM helps in data-driven decision-making. Collaborative CRM enhances communication and coordination among healthcare providers, improving patient care. Regarding components, Healthcare CRM consists of Software and Services. The software component includes platforms and applications that facilitate patient relationship management, while services encompass consulting, implementation, and support. The mode of delivery for Healthcare CRM solutions is categorized into Cloud-Based and On-Premise models. Cloud-Based CRM offers scalability, remote accessibility, and cost efficiency, whereas On-Premise solutions provide greater control and security for healthcare organizations. Lastly, Healthcare CRM serves various end-users, including Hospitals & Clinics, Diagnostic Centers, Imaging Centers, and Research Institutes. Hospitals and clinics utilize CRM systems to enhance patient engagement and streamline operations. Diagnostic and imaging centers benefit from CRM solutions by managing patient data efficiently. Research institutes leverage CRM for data analysis and collaboration. Overall, Healthcare CRM plays a crucial role in improving patient care, optimizing healthcare processes, and enhancing communication among stakeholders. Challenges and Restraints Data Security Concerns: The handling of sensitive patient information raises concerns about cybersecurity threats and data breaches. Healthcare organizations must implement stringent security measures to protect patient data. High Implementation Costs: The initial investment and ongoing maintenance of CRM systems can be expensive, particularly for small and medium-sized healthcare providers. Organizations must balance cost-effectiveness with the need for advanced CRM functionalities. Integration Complexity: Integrating CRM solutions with existing healthcare systems, such as electronic health records (EHRs), can be complex and time-consuming. Interoperability issues may hinder seamless data exchange between platforms. Emerging Trends in the Healthcare CRM Market AI-Powered CRM Solutions: AI-driven analytics and chatbots enhance patient engagement by automating interactions and providing real-time assistance. Predictive analytics helps identify high-risk patients, allowing healthcare providers to implement proactive care strategies. Cloud-Based CRM Systems: The adoption of cloud technology enables scalability, flexibility, and cost-efficiency for healthcare providers. Cloud-based CRM platforms facilitate remote access to patient data, improving care coordination. Mobile CRM and Patient Apps: The proliferation of mobile health applications allows patients to manage appointments, access medical records, and receive timely health updates. Mobile CRM solutions enhance patient engagement and communication with healthcare providers. Predictive Analytics for Patient Insights: Advanced CRM systems leverage predictive analytics to assess patient health trends and personalize treatment plans. Data-driven insights help healthcare providers allocate resources effectively and improve patient outcomes. Integration with IoT and Wearable Devices: The increasing use of wearable health devices generates real-time patient data, enabling better monitoring and decision-making. CRM platforms integrate with IoT-enabled devices to enhance remote patient management. Blockchain for Enhanced Security: Blockchain technology is being explored to improve data security, ensure transparency, and enhance patient record management. Decentralized data storage reduces the risk of data manipulation and unauthorized access.
