19-05-2025
Sullivan County Dispatcher receives ‘Superstar Award'
SULLIVAN COUNTY, Tenn. (WJHL) — Sullivan County Dispatcher Wendy Doran received a 'Superstar Award' on Monday after helping a father save his infant child from drowning in December.
Doran, who was previously presented a 'Lifesaving Award' for her actions, used new technology called Rapid Deploy.
MORE: Sullivan County Dispatcher Wendy Doran receives Lifesaving Award
'It's really, really a good technology,' Doran said. 'I enjoy using the Rapid Deploy map and then with the technology of video, it does assist us to see what's going on when there's so much other interference at the call.'
Rapid Deploy sent the father a link on his phone that allowed Doran to observe the infant's actions. Doran successfully instructed the father to retrieve a syringe to extract water from the infant's mouth. The infant began breathing, and an EMS crew arrived shortly afterward.
'We started Rapid Deploy with a view to reducing response times to save lives,' Rapid Deploy CEO Steve Raucher said. 'That's the mission of the company. So every bit of technology that we build should shave time off our response and add more information to the first responder and improve their safety too.'
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