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Time of India
a day ago
- General
- Time of India
Court orders airline to pay Rs 50,000 compensation to passengers for flight delay and not providing refreshments
The District Consumer Disputes Redressal Commission, southwest Delhi, has held Alliance Air Aviation responsible for deficiency in service after a six-hour delay in the departure of its flight. The delay, which caused mental distress to passengers, led the commission to order the airline to pay Rs 50,000 as compensation for mental harassment, agony, and litigation expenses, a TOI report stated. Long Flight Delay The order, passed last month by commission president Suresh Kumar Gupta and member Harshali Kaur, came in response to a complaint by two passengers, Mainawati Devi and Shakuntala Devi. They were scheduled to travel from New Delhi to Gorakhpur on June 5, 2022, at 11.30 am to attend a religious ceremony. The complainants reached the airport at 8 am, completed all formalities by 9.30 am, and were ready to board at 10.45 am. However, their flight departed only at 5.30 pm. No AC, Refreshments According to the complainants, the air-conditioning system was not working, and no refreshments or water were served. At 1 pm, the aircraft was pushed back but was then brought back to the bay, after which passengers were asked to de-board. They alleged that no information was provided for the next four hours, and they were allowed to re-board only five-and-a-half hours later. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like This Could Be the Best Time to Trade Gold in 5 Years IC Markets Learn More Undo On June 6, the complainants wrote to the airline about the mental harassment and service deficiency. Alliance Air, in its reply on June 17, declined compensation. The complainants then filed a case before the district commission seeking relief. Commission's observation The bench observed that the aircraft should have been fit for operation once boarding had started, and any technical issue should have been identified beforehand. It further stated that the delay was not caused by weather conditions or air traffic clearance. The commission added that passengers were forced to face mental distress as they were de-boarded and not even provided basic water or meals during the delay. Live Events
Time of India
2 days ago
- General
- Time of India
Court holds airline liable for flight delay, service deficiency
New Delhi: District Consumer Disputes Redressal Commission, southwest Delhi, recently held Alliance Air Aviation liable for deficiency in service following a six-hour delay in a flight's departure, which caused mental agony to the passengers. The commission, chaired by president Suresh Kumar Gupta and member Harshali Kaur, found the airline negligent for discovering a technical glitch after passengers had already boarded. Last month, it ordered the airline to pay Rs 50,000 to the complainants as compensation for mental harassment, agony, and litigation expenses. The complainants, Mainawati Devi and Shakuntala Devi, were scheduled to board an Alliance Air flight from New Delhi to Gorakhpur at 11.30 am on June 5, 2022, to attend a religious ceremony. They arrived at the airport at 8 am, completed pre-departure formalities by 9.30 am, and were ready to board at 10.45 am. However, the flight departed only at 5.30 pm. You Can Also Check: Delhi AQI | Weather in Delhi | Bank Holidays in Delhi | Public Holidays in Delhi | Gold Rates Today in Delhi | Silver Rates Today in Delhi According to the complainants, the air-conditioning was non-functional, and no refreshments or water were provided. At 1 pm, the plane was pushed back but then parked again, and passengers were asked to de-board. They received no information for four hours and re-boarded five-and-a-half hours after the original departure time. On June 6, the complainants emailed the airline about the mental harassment and deficiency in service. The airline responded on June 17, refusing compensation. Subsequently, the complainants filed a complaint with the district commission seeking redress. The bench further observed that the aircraft should have been in good running condition once boarding commenced, and the technical glitch should have been checked prior to boarding. The commission stated that the delay was not due to bad weather or non-clearance from the ATC, and the checking of the aircraft was within the airline's responsibility. The bench also noted the mental distress experienced by the passengers, who were de-boarded and not even served water or meals. Stay updated with the latest local news from your city on Times of India (TOI). Check upcoming bank holidays , public holidays , and current gold rates and silver prices in your area.
News18
2 days ago
- Business
- News18
Consumer panel fines air carrier with Rs 50,000 for deficiency in service
Agency: New Delhi, Aug 18 (PTI) A Delhi consumer forum has imposed a Rs 50,000 fine on Alliance Air Aviation Ltd for deficiency in service, saying a six-hour delay in the flight's departure was 'mental torture" for passengers. District Consumer Disputes Redressal Commission (southwest) comprising president Suresh Kumar Gupta and member Harshali Kaur, was hearing a complaint filed by two women who sought compensation due to the delay in the flight's departure on June 5, 2022. In an order on July 7, the forum said, 'There is nothing on record that the delay was on account of reasons beyond the control of the opposite party (Alliance Air). The delay is about six hours, and the information about the delay was not provided to the passengers, including the complainants." The airline should have provided the passengers with refreshment, it said. view comments First Published: August 18, 2025, 21:00 IST Disclaimer: Comments reflect users' views, not News18's. Please keep discussions respectful and constructive. Abusive, defamatory, or illegal comments will be removed. News18 may disable any comment at its discretion. By posting, you agree to our Terms of Use and Privacy Policy. Loading comments...
