Latest news with #SwapnilJain
Time of India
6 days ago
- Automotive
- Time of India
When Rs 12 beats Rs 175: Bengaluru founder snubs costly auto prices, uses cheaper option to protest ‘stupid fares'
Swapnil Jain , co-founder of Ather Energy , did not expect a normal Monday morning commute to kick up such noise. He had both his vehicles parked at the office, so when he needed to get back, he tried the usual option. 'For various reasons, both my vehicles were parked at the office and I had no ride. Tried booking an auto because it is only 4 kms, but the price was ₹175. Heck with it, just decided to take a bus to office at ₹12,' he posted on X. And that was that. Or so he thought. 'Protesting stupid auto prices' Calling it what it was, Jain wrote, 'This is me protesting against the stupid auto prices.' — swapniljain89 (@swapniljain89) Live Events The phrase struck a chord. In Bengaluru, short auto rides turning costly is nothing new. Jain's public refusal felt relatable for many. His ₹12 bus ticket said more than a rant ever could. UPI payment, no loose change There was more to this than the fare. Jain pointed out that BMTC's UPI option makes life easier. No awkward wait for coins. No hunting for change in the pocket. He also gave a nod to Switch Mobility's electric buses . Comfortable enough, he said. A slight lag in acceleration did not bother him much. He figured it was down to shifting passenger weight. Bengaluru joins in The post caught on. Others began to chip in with their own stories. One user wrote, 'BMTC has been my primary mode for the last 1 year. Other than the sudden acceleration or braking, no complaints. No issue with frequency (500D), and no last-mile connectivity issues either.' Someone else shared, 'Use the Namma BMTC app for live tracking. It's not perfect, but it works. Pair it with UPI and you're sorted.' Another liked Jain's small stand, saying, 'I like how you don't waste money on simple things. It's not just about saving ₹100- ₹150, it's about staying grounded in the roots we come from.' Of course, not everyone clapped along. One user poked fun at Jain's scooters. 'Same way we don't want to waste money on your scooters that stop when there's a pillion rider. You call that derating? Hilarious!' the user said. Someone found fault with the buses too. 'Why can't the floor be flat? Too many steps inside, feels like climbing into an auditorium,' read another reply. Others dropped tips. 'You can get daily passes through the Tummoc app too. Also, airport buses on the BMTC app are really accurate.' Under it all, this was not only about a short bus ride. Jain's post pulled out an old complaint Bengaluru commuters share quietly every day. Auto fares that feel random. The relief when the bus turns up on time. Small fixes like paying through an app. 'Needed a rick in the rain, guess who's charging Rs 175 for 3 km? Rapido!' another user added, showing this is not one man's story. Swapnil Jain's choice to spend twelve rupees instead of one seventy-five will not overhaul Bengaluru's transport overnight. But it has pushed a simple idea back into the open. Sometimes a bus ride is worth more than it costs. And a small protest can make people pause and think before hailing the next pricey rick.
Hindustan Times
6 days ago
- Automotive
- Hindustan Times
Bengaluru entrepreneur takes ₹12 bus ride to office: ‘My protest against stupid fares'
A Bengaluru-based start-up co-founder sparked an online conversation on Monday after he chose to take a ₹12 BMTC bus instead of paying ₹175 for a 4-km auto ride to his office, calling it his way of 'protesting stupid auto prices.' The post quickly gained traction, with other users chiming in to share similar experiences and support for BMTC.(Linkedin) Taking to X (formerly Twitter), the Ather Energy co-founder Swapnil Jain explained the situation, 'For various reasons, both my vehicles were parked at the office and I had no ride. Tried booking an auto because it is only 4 kms, but the price was ₹175. Heck with it, just decided to take a bus to office at ₹12.' Check out his post here: (Also read: Bengaluru auto fares to go up from August 1: Here's what you'll pay now) Calling it a small act of protest, he added, 'This is me protesting against the stupid auto prices.' In a follow-up, he praised BMTC's UPI payment feature, saying it eliminated the usual back-and-forth for change. He also gave a shoutout to the Switch Mobility electric buses, calling them comfortable despite minor lags in acceleration, which he attributed to varying passenger loads. The post quickly gained traction, with other users chiming in to share similar experiences and support for BMTC. How did X users react? 'BMTC has been my primary mode for the last 1 year. Other than the sudden acceleration or braking, no complaints. No issue with frequency (500D), and no last-mile connectivity issues either,' one user noted. Another suggested using the Namma BMTC app for live bus tracking, calling it 'not 100 per cent accurate' but still 'quite handy.' One commenter appreciated the founder's choice, writing,'I like how you don't waste money on simple things. It's not just about saving ₹100- ₹150, it's about staying grounded in the roots we come from.' (Also Read: Rejected by NEET, hired by Rolls-Royce: How this Karnataka girl bagged a ₹72 lakh Job offer at 20)
India Today
6 days ago
- Automotive
- India Today
Bengaluru man opts for Rs 12 bus ride over Rs 175 auto fare, calls it a protest
A Bengaluru-based start-up co-founder made waves online after choosing a Rs 12 BMTC bus ride over a Rs 175 auto fare for a 4-km trip to work, calling it a small protest against what he termed 'stupid auto prices.'Swapnil Jain, co-founder of Ather Energy, posted on X that both his vehicles were at the office, and he had no ride. Seeing the auto fare surge, he opted for the city bus various reasons, both my vehicles were parked at office and I had no ride to office. Tried booking an auto because it is only 4kms, but the price was 175. Heck with it, just decided to take a bus to office at 12 rupees. This is me protesting against the stupid auto prices,' he wrote. In the same post, he highlighted two things he learned from the experience:You can now pay BMTC fares via UPI, making the ride smoother without haggling for Mobility's electric buses are comfortable, although he pointed out a minor issue with acceleration, which he said was likely due to variable passenger a look at his now-viral post here: Social media users shared their own commuting experiences. A user called out a similar incident during the rains, saying, 'Needed a rick in the rain, guess who's charging Rs 175 for 3 km? Rapido!' and suggested EV autos running via app-based platforms might be a good user offered a practical tip: 'Use the Namma BMTC app for live tracking. It's not perfect, but it works. Pair it with UPI and you're sorted.'A user who claimed themselves to be a long-time BMTC commuter added: 'Been using BMTC for a year now. No frequency issues (500D), and I don't struggle with last-mile connections.'Another user praised Jain's move, saying, 'As a fellow BMTC fan, it gives me great joy to see you support the bus! UPI payments made things simpler after the fare hike.'However, not everyone was cheering. A user sarcastically said, 'Same way we don't want to waste money on your scooters that stop when there's a pillion rider. You call that derating? Hilarious!'Others took the chance to critique the Switch Mobility buses. 'Why can't the floor be flat? Too many steps inside, feels like climbing into an auditorium,' one of the users said. Another user said, 'You can get daily passes through the Tummoc app too. Also, airport buses on the BMTC app are really accurate.'See the comments here: Swapnil Jain's Rs 12 decision was too relatable for Bengaluru's daily commuters, not just for the price, but for the quiet rebellion against soaring urban transport costs. Whether or not it dents the auto pricing problem, it has certainly sparked a much-needed conversation.- EndsMust Watch
Mint
14-07-2025
- Automotive
- Mint
Pavna Industries share price rise over 4% in bear-hit Dalal Street; here's why
Shares of Pavna Industries surged over 4 percent on Monday, July 14, defying broader market weakness after the company announced that it had begun production and supply of oil pumps to Hero MotoCorp Limited (HMCL). The announcement marked a significant operational milestone for the company, which has now strengthened its ties with India's largest two-wheeler manufacturer. Pavna Industries confirmed that its subsidiary, Pavna Sunworld Autotech, has commenced the supply of oil pumps for HMCL's best-selling models — Splendor and Glamour. These pumps will be supplied to all six of Hero MotoCorp's manufacturing plants across India. The company noted that production has already begun and will be progressively ramped up to 50,000 units per month over the next three to four months. Commenting on the development, Swapnil Jain, Managing Director of Pavna Industries Ltd., said, 'This achievement is a testament to increasing consumer confidence in Pavna's engineering expertise, operational excellence, and product quality. Securing this mandate across all six Hero facilities reflects the dedication of our team and our growing credibility as a reliable supplier of key engine components.' Pavna Industries, formerly known as Pavna Locks Limited, was incorporated in 1994 and has built a strong presence in the South Asian automotive industry over the past five decades. The company manufactures a wide array of high-quality automotive parts catering to various vehicle segments — from two-wheelers and passenger vehicles to heavy commercial and off-road vehicles. It serves leading OEMs (Original Equipment Manufacturers) and has consistently focused on technology, reliability, and timely delivery. Despite the positive operational development, Pavna Industries' Q4 FY25 earnings highlighted ongoing challenges. The company reported a consolidated net profit of ₹ 1.70 crore, down 36.57 percent from ₹ 2.68 crore in Q4FY24. Consolidated revenue from operations for the quarter also fell 18.69 percent year-on-year to ₹ 66.23 crore from ₹ 81.45 crore. For the full financial year FY25, Pavna Industries' consolidated net profit dropped 30.21 percent to ₹ 7.37 crore, compared to ₹ 10.56 crore in FY24. Revenue from operations dipped 2.72 percent year-on-year to ₹ 308.24 crore from ₹ 316.87 crore. The stock rose as much as 4.4 percent in intraday trade to touch a high of ₹ 432.45 on July 14. Despite the day's gains, it remains 43 percent below its 52-week high of ₹ 759.55 hit in October 2024. It had previously touched a 52-week low of ₹ 295.20 in March 2025. Over the past year, Pavna Industries' stock has declined by 14.5 percent. So far in July, it has slipped 1.7 percent, after a 9.6 percent rise in June and a 26 percent rally in May. In April, it fell 13 percent, partially recovering from earlier losses of 26 percent in February and 2.6 percent in January. March had seen a mild uptick of 1.2 percent. Disclaimer: This article is for informational purposes only and does not constitute investment advice. Readers are advised to consult a certified financial advisor before making any investment decisions.
Yahoo
05-06-2025
- Business
- Yahoo
Observe.AI Unveils AI Agents for Voice of Customer Intelligence
New capabilities democratize access to customer intelligence and provide deeper visibility into interactions across every channel SAN FRANCISCO, June 05, 2025 (GLOBE NEWSWIRE) -- the leading AI platform for contact centers, today announced a major expansion of its GenAI Insights offering, introducing powerful new capabilities that unlock true voice of customer (VoC) insights and make them easily accessible across the enterprise through AI agents. Since its founding eight years ago, has enabled enterprises to improve human and virtual agent performance and customer experience using conversation intelligence and insights. With the latest release of GenAI Insights, customers can now gain access to the most granular insights from 100% of customer conversations, including turn-by-turn sentiment shifts, root causes behind those changes, and top reasons customers reach out, all tied to key business outcomes. These insights are now available to every team across the organization via AI agents, enabling smarter, faster decisions at scale. 'Contact centers are home to the richest customer data in the enterprise, but that data has historically been locked behind siloed data systems, slow manual analysis, or complex tooling,' said Swapnil Jain, CEO and co-founder of 'With this latest release, we're giving every team—not just analysts—on-demand access to deeper, smarter, evidence-based insights that drive business action.' What's New with GenAI Insights: AskObserve – A natural language AI agent that's your conversational shortcut to insights. Teams can now simply ask questions like 'What's driving complaints about our billing process?' or 'Are customers mentioning competitor offers more often this quarter?' and receive real-time, structured answers that are backed by real data from conversations. AI Studio – A no-code command center for teams to easily and quickly configure, test and fine-tune their AI-powered services to be incorporated into any workflows. Customize conversation outputs into free-text summaries, flag competitor or named mentions, identify key moments and categorize topics, tailored for any use case for any team. L1/L2/L3 Customer Contact Reasons – Go beyond surface-level topics to reveal the underlying 'why' behind customer interactions. GenAI Insights now breaks down conversations by first-level (L1), second-level (L2), and third-level (L3) contact reasons, offering a layered view that identifies behaviors and trends that impact first-contact resolution opportunities. For example, a CX team discovers that 'account cancellations' (L1) are often driven by 'long refund timelines' (L2) and 'lack of status updates' (L3), enabling precise fixes that reduce churn. VoC Dashboards and Reporting – Ready-to-use VoC dashboards and customizable reports that track sentiment, contact reasons and how they connect. These dashboards surface operational metrics that matter most by linking them to real business outcomes and ROI. For example, an operations team sees that product-related calls with negative sentiment have the longest handle times, and works with the product team to preemptively address known issues. 'GenAI Insights is helping us unlock a new level of visibility into our customer conversations,' said Ryan Moore, VP, Customer Operations, DailyPay. 'We're no longer limited to manual reviews or partial samples—instead, we're surfacing patterns across millions of interactions to proactively spot issues via AskObserve, optimize workflows, and guide decision making. It's accelerating our ability to serve both customers and partners with greater precision and speed.' Building on a Foundation of Insight Leadership From day one, has enabled enterprises to tap into customer interaction insights to elevate quality assurance, agent coaching, and CX operations. The new release for GenAI Insights expansion takes this beyond the contact center—breaking down barriers to access and enhancing the granularity of insights for faster, smarter decision-making for all. 'With GenAI Insights, we're closing the gap between conversations and enterprise action,' added Jain. 'Whether you're in operations, marketing, compliance, or product, you're no longer waiting on weekly reports or manual reviews. The voice of the customer is now at your fingertips.' GenAI Insights are built on enterprise-grade security architecture, including GDPR, HITRUST, HIPAA, SOC2, ISO27001, and other certifications, to deliver compliant and trusted conversations. For more information about GenAI Insights, visit About is transforming customer service with AI agents that speak, think, and act like your best human agents—helping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction. With businesses boost automation, deliver faster, more consistent 24/7 service and build stronger customer loyalty. Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, is redefining how businesses connect with customers—driving better experiences and lasting relationships at every touchpoint. For more information, please visit Contact:Hannah Johnston observe@ in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
