Latest news with #SystemIntegrators
Tahawul Tech
31-07-2025
- Business
- Tahawul Tech
Salesforce deploys Agentforce to support partners around the clock
The rapid rise of agentic AI introduces an immense $6 trillion digital labour opportunity set to reshape and benefit the global technology ecosystem, including Salesforce partners and System Integrators (SIs). But it also presents challenges like complex infrastructure and data silos that leave many potential adopters unsure of how to begin or scale AI effectively. With their ability to identify and develop specific use cases for tailored and effective AI solutions, partners are a critical part of the front line of helping customers accelerate agent adoption and implementation. To support these vital implementations, Salesforce is investing in its partner ecosystem with innovative tools and resources. The latest investment includes Agentforce for Partner Community, an AI agent embedded in Salesforce's Partner Community experience that provides 24/7 conversational support grounded in technical and program knowledge. Boosting partner efficiency with conversational AI Launched in late March 2025, Agentforce for Partner Community elevates Salesforce's service for partners of all sizes, allowing them to benefit from: Self-service access to information: The AI agent provides quick answers to common questions from Partner Community visitors, reducing the need to log cases and saving time searching for information. The AI agent provides quick answers to common questions from Partner Community visitors, reducing the need to log cases and saving time searching for information. Tailored responses based on partner record: Because Agentforce is grounded in CRM data on Data Cloud, the agent will be able to provide instant insights, including personalized responses based on partner program level, scorecard data, benefits, certifications, and tiering — eliminating guesswork and saving time. Because Agentforce is grounded in CRM data on Data Cloud, the agent will be able to provide instant insights, including personalized responses based on partner program level, scorecard data, benefits, certifications, and tiering — eliminating guesswork and saving time. Automation of Trial Org requests: Partners can easily initiate Trial Org extensions by asking the AI agent: 'Can I extend a Trial Org?' The AI agent will then gather the required information to determine eligibility, create a case, and complete the action to extend the Trial Org. This feature improves accuracy in handling requests and delivers quicker resolution times. Salesforce as 'customer zero' Agentforce for Partner Community reflects Salesforce's broader 'customer zero' approach — using its own products at scale to test, improve, and prove value before taking them to market. Salesforce first deployed Agentforce on its own Salesforce Help and sites to provide 24/7 AI-powered support. Since launching in October of 2024, the platform has handled over 1 million customer conversations, resolving more than 84% of questions autonomously. This has significantly reduced costly human escalations and improved response times. Salesforce's internal use of Agentforce goes far beyond customer support. The company now uses agents to nurture sales leads at scale, deliver tailored training and career recommendations for employees, generate millions of lines of code to increase developer productivity, and automate routine communications within Slack workflows, all while continuously capturing learnings to improve agent performance and user experience. By using Agentforce across its business, Salesforce gains firsthand insights to refine the platform and set the standard for what great looks like in the era of digital labour. Differentiated AI-driven partner experience drives real-world impact In the three months since Agentforce for Partner Community's launch, more than 19,000 requests have been handled, averaging 1,400 conversations per week. In total, 120,000 monthly Partner Community users are engaging with the platform. Natasa Marinkovic, Vice President of Marketing and Alliances at highlighted how the agent reduces information search time by approximately 75% and allows her team to focus more on the customer experience. 'Agentforce for Partner Community has been transformational in terms of how we engage with Salesforce, one of our primary partners', she said. 'This is not a capability that we have across our other partnerships in the ecosystem right now'. Lynne Feeney, Director of Salesforce Partnership and Strategic Alliances at Wilco Source, a CitiusTech company, said, 'Agentforce for Partner Community is a very helpful tool and I use the agent as my first point of reference for information'. Driving agentic success together As Salesforce continues to launch partner-focused innovations like the newly expanded AgentExchange, partners will continue to receive resources and tools that enable them to help customers rapidly realise the full value of Agentforce implementations. Phil Samenuk, Salesforce's SVP of Global Alliances & Channels and Outsourcing Service Providers, said, 'Our partners are essential in helping CIOs and business leaders define AI strategies, assess organisational readiness, and create phased roadmaps for adoption. Agentforce for Partner Community is a critical part of Salesforce's broader vision to help partners lead in agentic AI adoption and delivery'. With training, workshops, an Agentforce Partner Guidebook, AI certifications, and opportunities to build their own agents, over 272,000 consultants working for Salesforce partners have completed AI certifications, and these consultants have built over 18,000 agents. Salesforce consulting partners have also launched new services tailored to help customers navigate agentic transformation with Agentforce. 'As companies increasingly turn to AI agents, the partnership ecosystem is crucial', continued Samenuk. 'Through resources like Agentforce for Partner Community, Salesforce and its partners together are uniquely positioned to meet rising demands for digital labour and drive the next era of agent-first businesses'. Middle East perspective Mukesh Kumar, Regional VP of Alliances and Channels at Salesforce Middle East, said: 'Agentforce for Partner Community is a game changer for partners in the Middle East. The UAE, Saudi Arabia, plus the wider GCC and Egypt, are investing heavily in AI and are committed to becoming global leaders in the technology, with public and private sector organisations following their lead to stay ahead of the curve. Partners play a key role in this by helping customers identify AI use cases and then deploy the technology effectively. Agentforce for Partner Community is empowering partners in the Middle East with the information and tools they need to blaze a trail – enabling them to deliver the services customers require to win with agentic AI and digital labour'. Image Credit: Salesforce
Yahoo
31-03-2025
- Business
- Yahoo
Veza Unveils Global Identity Partner Program to Fuel Growth and Meet Growing Demand for Identity Security
PALO ALTO, Calif., March 31, 2025--(BUSINESS WIRE)--Veza, a leader in identity security, is proud to announce the launch of the Veza Identity Partner Program (VIPP), its first global program for resellers and channel partners. Designed to accelerate go-to-market success and foster strategic partnerships, VIPP focuses on empowering select partners, including Value-Added Resellers (VARs), Global System Integrators (GSIs), Cloud Service Providers (CSPs), and Strategic Alliances. Through VIPP, Veza aims to build a partner-driven ecosystem that promotes scalability, innovation, and high-margin partner services while driving the widespread adoption of identity security solutions. The VIPP program is built around five tenets: High margin partner services: Commitment to drive partner-enabled identity services. Simplicity and alignment: A transparent framework for seamless partner engagement. Partner enablement: Role-based training and certification programs to enhance expertise. Innovation and differentiation: Co-development of partner services and solutions that deliver superior customer outcomes. Seamless product integrations: Out-of-the-box product integrations for enterprise systems, including Amazon Web Services (AWS), Microsoft Azure, Oracle, Crowdstrike, Workday, Snowflake, Hashicorp, and more. "Identity is the #1 battleground in security. It requires a modern approach that bridges the gap between IT and security operations with a unified identity security platform," said Tom Barsi, SVP of channels and ecosystems at Veza. "We believe the best way to help organizations transform and modernize their identity infrastructure is by leveraging our mutual partners. That's why Veza is committed to a 100% partner-first strategy, and we are seeing amazing momentum as a result." Key Benefits for Partners in VIPP Partners in VIPP will benefit from financial incentives, access to exclusive enablement resources, and co-marketing support. They will also be part of a strategic, high-impact ecosystem with opportunities for business expansion, joint go-to-market (GTM) activities, and targeted business planning. VIPP partners will gain access to: Financial incentives: Competitive margins, deal registration discounts, and market development funds (MDF). Exclusive enablement training: Tailored sales and technical pathways, demo environments, and certifications. Co-marketing and demand generation: Joint marketing campaigns, field events, and digital marketing support. Strategic collaboration and business planning: Participation in Veza's Partner Advisory Board, quarterly business reviews, and executive briefings. The program also fosters a community collaboration where partners can participate in advisory councils, share insights, and drive joint innovations with Veza. Partner Comments on the Veza Identity Partner Program: "Identity security is foundational to modern customer security," said Rich Douros, Chief Revenue Officer from Defy Security, a strategic partner in VIPP. "As organizations continue to face increasingly complex security challenges, managing identities and access has become essential to mitigating risk and ensuring compliance. Veza's partner program equips partners to deliver the best solutions in this crucial area, helping organizations stay secure while achieving their business goals." "Identity security is the nervous system of modern cybersecurity strategies," said Chris Hibbert, VP of International Sales at Bytes. "As businesses navigate evolving security threats, managing identities and access is no longer optional—it's essential. Veza's partner program empowers us with the right tools, resources, and expertise to help our customers strengthen their security posture while driving business success." About Veza Veza is the leader in identity security, helping organizations secure access across the enterprise. Veza's Access Platform goes beyond identity governance and administration (IGA) tools to visualize, monitor, and control entitlements so that organizations can stay compliant, achieve least privilege, and de-risk the breach. Global enterprises like Wynn Resorts, Expedia, and Blackstone trust Veza to manage identity security use cases, including privileged access monitoring, non-human identity (NHI) security, access entitlement management, data system access, SaaS access security, IAM hygiene, identity security posture management (ISPM), and next-generation IGA. Founded in 2020, Veza is headquartered in Los Gatos, California, and is funded by Accel, Bain Capital, Ballistic Ventures, Google Ventures (GV), Norwest Venture Partners, and True Ventures. Visit us at and follow us on LinkedIn, X, and YouTube. View source version on Contacts Media Contact Alex DaigleVeza@ Sign in to access your portfolio
