Latest news with #T-Life
Miami Herald
27-05-2025
- Business
- Miami Herald
T-Mobile angers customers with disturbing T-Life app feature
T-Mobile (TMUS) recently enforced a major change that has been a tough pill for some customers to swallow. Earlier this year, the phone carrier launched its T-Life app, which has been advertised as a "simplified experience" that allows customers to manage their own accounts and services, making them more self-sufficient. Don't miss the move: Subscribe to TheStreet's free daily newsletter T-Mobile later began requiring employees to encourage customers to download the app when they visit stores. For each customer that downloads the app, employees allegedly earn a maximum bonus of $10. If they fail to encourage a certain number of customers to sign up for the app, they allegedly face repercussions. Related: T-Mobile CEO has a harsh warning for customers The heavy push for customers to use the T-Life app, which can be used to upgrade phones, pick up devices from stores and conduct transactions, has led to frustration as some customers have taken to social media to claim that the app is complicated to use. Image source:Amid the controversy, T-Mobile customers recently made an unsettling discovery about the T-Life app, which is adding fuel to the fire. In a recent Reddit post, a T-Mobile customer flagged that the T-Life app has a "screen recording tool" that is automatically turned on when a customer downloads the app. The tool records your screen when the app is in use and doesn't record any activity outside of it. The feature can also be toggled on and off. "We use a tool to record how customers use the app to analyze and improve our experience," said T-Mobile in the T-Life app. "Only T-Mobile will review and analyze your info." Related: T-Mobile pulls the plug on generous offer, angering customers However, some T-Mobile customers are skeptical and uncomfortable with the feature, especially since it is automatically enabled. Some even claim that the tool raises privacy concerns. "I personally don't want all my personal data being screen-recorded without asking me permission first, and I'm rather worried they did it in the first place," wrote on user on Reddit. "One more reason to leave T-Mobile. You wait till their screen recordings get hacked," wrote another Reddit user. "Turned it off. This should be something they need to ask permission for," said another Redditor. T-Mobile previously suffered data breaches in 2021, 2022, and 2023, which impacted tens of millions of U.S. customers, so it is no surprise that customers are raising privacy concerns. The controversy comes as more customers are cutting ties with T-Mobile amid increased competition and after it decided to initiate a few price increases earlier this year. In its first-quarter earnings report for 2025, T-Mobile revealed that it added 495,000 new postpaid phone customers during the quarter, which is 6% lower than the amount it welcomed during the same quarter in 2024. Also, T-Mobile's postpaid phone churn, the number of customers who cut their phone service, increased by 5 basis points year-over-year. More Retail: Costco quietly plans to offer a convenient service for customersT-Mobile pulls the plug on generous offer, angering customersKellogg sounds alarm on unexpected shift in customer behavior During an earnings call last month, T-Mobile CEO Mike Sievert said that the recent spike in churn is mainly due to consumers becoming more anxious about the economy. "So overall, you saw across the industry churn was just on the margin a little elevated, and I think there's a number of dynamics there," said Sievert during the call. "That probably has more to do with kind of macro questions than with competition. You know, I think there's a certain element out there where people are in a time of uncertainty about the future, grabbing what they can afford now. And so, you're seeing kind of some amount of probably move forward of upgrades and switching." Related: Veteran fund manager unveils eye-popping S&P 500 forecast The Arena Media Brands, LLC THESTREET is a registered trademark of TheStreet, Inc.
Miami Herald
19-05-2025
- Entertainment
- Miami Herald
T-Mobile's Tuesday deal is impossibly great
Between surging inflation, tariff chaos, and random disasters like a bird flu outbreak that sent the price of eggs skyrocketing, it seems like consumers just can't catch a break these days. Good deals can feel few and far between, and even stores known for their ultra-low prices have been sounding the alarm that products will soon get more expensive due to ongoing trade wars. Don't miss the move: Subscribe to TheStreet's free daily newsletter That's why, when there is a good deal on offer, it's worth getting excited about. T-Mobile knows that people love a bargain, which is why it offers T-Mobile Tuesdays that you can access via the T-Life app. Some of the deals aren't always worth signing into the app, especially when they're just glorified ads or available only in limited areas. Related: T-Mobile unveils a phone deal so good, you may (finally) upgrade That's not the case this coming Tuesday, May 20, though. In fact, this week's T-Mobile Tuesday deal is an impossibly good one. So, what T-Mobile Tuesday deal is a can't-miss bargain? It's a $5 ticket to the summer's hottest blockbuster movie: "Mission: Impossible - The Final Reckoning." "The Final Reckoning" is, as the name suggests, the last installment in the "Mission: Impossible" series, and with the franchise grossing $600 million worldwide, it's inevitable that demand will be high to score tickets. With T-Mobile's deal, you'll pay a whole lot less for your seat than most of your movie-going peers. Research from EntTelligence reported the average cost of a movie ticket at $11.75 nationwide in 2022, and prices have unfortunately only gone up since then. So a $5 ticket deal to a big-name movie is a major score that will cut the price of your cinema visit by more than half. Related: T-Mobile makes bold move to reverse startling customer behavior In fact, the deal is even sweeter than it may first seem, as all showings of "The Final Reckoning" are included in the $5 deal. Since the movie was made for IMAX and will be showing on IMAX screens nationwide, you can avoid the IMAX premium price and pay just $5 for the big-screen experience by taking advantage of the T-Mobile ticket deal. Scoring your $5 ticket for the latest Tom Cruise flick is incredibly simple. Just make sure you have the T-Life app downloaded before Tuesday, then check the deals section on May 20 and reserve your $5 movie ticket offer. Then, head over to Atom to redeem it. Atom is a third-party ticket seller, but if this deal matches past offers, you will not have to pay any fees associated with ordering your "Mission: Impossible" tickets. You'll just pick your showing at a time that works for you, and you'll be good to go. "Mission: Impossible - The Final Reckoning" opens in theaters on May 23, so once you've got your T-Mobile deal in hand, don't wait to head over to Atom to redeem it and get your seats booked. You don't want to face a sold-out show and have to wait to get in on the action. Related: T-Mobile pulls the plug on generous offer, angering customers Of course, the catch is that you need to be a T-Mobile customer to be able to score Tuesday deals. And that could be a problem if you're currently with another carrier because, of course, getting a discounted movie ticket is not worth switching cell phone providers. However, T-Mobile has offered some great deals lately, including a new iPhone 16 Pro at no cost, with no trade-in needed, plus $800 per line to pay off your current phone from your old carrier. More Retail: Costco quietly plans to offer a convenient service for customersT-Mobile pulls the plug on generous offer, angering customersKellogg sounds alarm on unexpected shift in customer behavior So, if you have been thinking about making a change anyway, you may want to act soon to score both T-Mobile's latest phone offer and your $5 IMAX ticket to see one of the hottest movies of the year. The Arena Media Brands, LLC THESTREET is a registered trademark of TheStreet, Inc.
Miami Herald
17-05-2025
- Business
- Miami Herald
T-Mobile makes bold move to reverse startling customer behavior
T-Mobile (TMUS) , one of the largest phone carriers in the U.S., recently welcomed a record number of new customers during the first few months of the year. However, it appears to have suffered a significant consequence of recent price increases. While T-Mobile revealed in its first-quarter earnings report for 2025 that it added 495,000 new postpaid phone customers during the quarter, that number is 6% lower than the amount it welcomed during the same time period last year. Don't miss the move: Subscribe to TheStreet's free daily newsletter Also, T-Mobile's postpaid phone churn, the number of customers who cut their phone service, increased by 5 basis points year-over-year. Related: T-Mobile pulls the plug on generous offer, angering customers This trend follows T-Mobile's decision to increase the price for some of its older phone plans by $5 last month. The phone carrier also later hiked its Regulatory Programs & Telco Recovery Fee from $3.49 to $3.99 for voice lines and $1.40 to $1.60 for data-only lines, further angering customers. During an earnings call last month, T-Mobile CEO Mike Sievert said that the recent spike in churn is mainly due to consumers becoming more anxious about the economy. "So overall, you saw across the industry churn was just on the margin a little elevated, and I think there's a number of dynamics there," said Sievert during the call. "That probably has more to do with kind of macro questions than with competition. You know, I think there's a certain element out there where people are in a time of uncertainty about the future, grabbing what they can afford now. And so, you're seeing kind of some amount of probably move forward of upgrades and switching." Image source:Amid this startling change in behavior, T-Mobile has decided to unveil a generous offer to lure back customers who fled to its competitors. The phone carrier has rolled out another iPhone deal that offers new customers a free brand-new iPhone 16 Pro with no trade-in required. In addition, it will also cover up to $800 to help new customers pay off their current phones tied to other phone carriers, regardless of whether the device is locked. Related: T-Mobile CEO has a harsh warning for customers The offer will be available for a limited time to new customers who join T-Mobile's Experience Beyond plan, which offers a five-year price lock guarantee. "At a time when everyone's looking to save and fed up with confusing switcher offers and lengthy-device contracts from the carriers, T-Mobile is making it easier than ever to switch," said Vinayak Hegde, T-Mobile consumer chief marketing officer, in a press release. Over the past few months, T-Mobile has been ramping up its deals after customers reacted negatively to recent price increases for older phone plans, which first started last year. In March, the phone carrier launched two limited-time deals through its T-Life app, offering customers with select accounts free voice lines. It also later introduced a buy one, get one iPhone offer, where customers can buy a new iPhone 15 or 16 device and receive another one for $730 off when they activate a new phone line on a qualifying plan (new customers need to activate two new phone lines). More Retail: Costco quietly plans to offer a convenient service for customersT-Mobile pulls the plug on generous offer, angering customersKellogg sounds alarm on unexpected shift in customer behavior The latest iPhone offer from T-Mobile also comes after the company recently delivered some bad news to customers. Sievert warned during T-Mobile's earnings call last month that the company may have to raise prices for its phones as a result of President Donald Trump's tariff policy (tariffs are taxes companies pay to import goods from overseas). He acknowledged that increasing prices for phones can result in T-Mobile seeing "a slowdown in upgrade rates." "We certainly understand the goals of the (Trump) administration," said Sievert. "It's not clear how much this (tariff policy) is going to affect the handset market. I think to the extent that it does land, and if it's a material thing, ultimately, I think we're going to see that the customer is going to wind up having to bear that cost. Taking on something big on the tariff front is just not something our business model is interested in trying to do or able to try to do." Related: Veteran fund manager unveils eye-popping S&P 500 forecast The Arena Media Brands, LLC THESTREET is a registered trademark of TheStreet, Inc.
Miami Herald
05-05-2025
- Business
- Miami Herald
T-Mobile pulls the plug on generous offer, angering customers
Over the past few weeks, T-Mobile (TMUS) has made a few drastic decisions that have frustrated its customers. Last month, it rolled out a $5 price hike for some of its older phone plans. Weeks later, it increased its Regulatory Programs & Telco Recovery Fee from $3.49 to $3.99 for voice lines and $1.40 to $1.60 for data-only lines, further irritating customers. Don't miss the move: Subscribe to TheStreet's free daily newsletter T-Mobile's CEO also recently warned customers that they may even see price hikes for phones as President Donald Trump's tariffs (taxes companies pay to import goods from overseas) take effect. Related: T-Mobile CEO has a harsh warning for customers Despite recent controversy, consumers across the country are still flocking to T-Mobile as it rolls out deals to attract customers. During the first quarter of this year, it added 1.3 million new postpaid phone and internet customers, the best result it has achieved during the first quarter of any year. Image source:One popular T-Mobile perk that is helping to attract new customers is the company's T-Mobile Tuesdays program, which offers exclusive discounts, deals, and giveaways on a weekly basis. These deals usually last about a week after being introduced on T-Mobile's T-Life app. However, sometimes, these popular offers can take an unexpected turn. T-Mobile has recently come under fire for quietly withdrawing its latest generous T-Mobile Tuesdays offer early. On social media platform Reddit, some T-Mobile customers have flagged that the phone carrier has prematurely ended its discount offer, which gave customers $25 off any Uber Eats order of $30 or more. Related: T-Mobile's latest offer for customers takes a disastrous turn A new message on the T-Life app says that the deal is "no longer available due to high demand." "What is the point of TMO negotiating these offers if the vendors are going to pull them in bad faith!" wrote one T-Mobile customer in a Reddit post flagging the change. "They really need to start putting 'limited availability' or to the first 10,000 people on these offers so people don't get their hopes up," wrote another T-Mobile customer in the comment section of the Reddit post. This is not the first time T-Mobile quickly pulled a T-Mobile Tuesdays offer due to high demand. In March, T-Mobile, in less than 24 hours, ended a deal that allowed customers to buy a three-piece chicken tender combo from Wingstop for only $0.01. The move came after many customers took to social media to reveal that the deal was causing ridiculously long lines at Wingstop locations across the country. Many customers were frustrated with T-Mobile's decision to pull the offer, with some even calling the deal a "scam." In response to the backlash, T-Mobile apologized to customers, emphasizing that it saw record-high demand for the deal. More Retail: AT&T quietly issues stern warning to customersSam's Club makes a big change to a beloved membership perkGameStop announces risky move amid store closures "Customers loved the $0.01 Wingstop combo so much that stores sold out – something that hasn't happened for a few years!" said T-Mobile in the statement to TheStreet in March. "We love that our customers love T-Mobile Tuesdays perks, including these delicious chicken tenders. We're committed to providing our customers the best possible experience, and we apologize for the inconvenience." It is no surprise that T-Mobile has recently been facing higher levels of demand for its T-Mobile Tuesdays offers. The phone carrier added a record number of new customers this year, and many shoppers across the country have been aiming to save money amid recent concerns about Trump's tariffs possibly having a negative impact on the economy. According to a recent survey from market research company Numerator, 72% of consumers are worried that tariffs will raise prices for everyday goods. Also, 83% of Americans are changing their shopping habits to prepare for the higher prices Trump's tariffs could bring. Some of these changes include scavenging for sales and coupons, delaying purchases, buying fewer imported goods, and more. Related: Veteran fund manager unveils eye-popping S&P 500 forecast The Arena Media Brands, LLC THESTREET is a registered trademark of TheStreet, Inc.
Miami Herald
28-03-2025
- Business
- Miami Herald
T-Mobile's latest offer for customers takes a disastrous turn
Over the past few weeks, it appears that T-Mobile (TMUS) has been attempting to mend broken fences with customers who have grown frustrated with the company's price increases. After T-Mobile warned customers earlier this month that it will be increasing monthly prices for some of its older phone plans by $5, which will take effect on April 2, some customers took to social media to express their frustration with the company's continued price hikes. Get expert insights and actionable trade alerts from veteran investing experts and hedge fund managers. Join TheStreet Pro today and get the first month FREE According to a leaked memo from T-Mobile, which was obtained by CNET, the price increase is due to "rising costs over the past several years." Related: T-Mobile hopes to win back angry customers with generous offers The price hike comes after the company raked in a record-high net income of $11.3 billion last year as it added 3.1 million new postpaid phone customers. Shortly after the controversy, the company began offering select customers free voice lines to help lessen the blow. Now, it appears that T-Mobile is continuing to roll out deals in an effort to win back customers and keep them from switching to its its T-Mobile Tuesdays program, which is available in its T-Life app, T-Mobile began offering customers a deal that allowed them to buy a three-piece chicken tender combo from Wingstop for only $0.01. However, the deal erupted in chaos. Some users took to social media to flag that the deal caused ridiculously long lines at Wingstop locations across the country, frustrating customers who don't even have T-Mobile. View the original article to see embedded media. Some customers even claimed that they had to wait in line for two to three hours to receive their orders. Customers are usually given 24 hours to retrieve T-Mobile Tuesday offers from their accounts; however, T-Mobile appears to have ended the deal early. One T-Mobile user flagged on Reddit that they received an error message when they tried to retrieve the offer by entering the promo code the phone carrier gave them for the deal on Wingstop's website. Related: Verizon makes a desperate move to lure back fleeing customers "T-Mobile Customers – This offer was so popular that we have Sold Out. We hope to see you again soon!" read the message. T-Mobile customers have the ability to save limited-time offers on their T-Life account and can use them even after the deal expires. However, this privilege has been revoked for the Wingstop promo. This move from T-Mobile has frustrated customers, with some calling the deal a "scam." View the original article to see embedded media. More Retail: Target's latest policy change sparks massive boycott threatBounty, Tide, Dawn owner issues stern warning about its pricingGameStop makes a drastic move amid weak sales View the original article to see embedded media. In an emailed statement to TheStreet, T-Mobile apologized for the inconvenience the deal may have caused customers. "Customers loved the $0.01 Wingstop combo so much that stores sold out – something that hasn't happened for a few years!" said T-Mobile in the statement. "We love that our customers love T-Mobile Tuesdays perks, including these delicious chicken tenders. We're committed to providing our customers the best possible experience, and we apologize for the inconvenience." Related: Veteran fund manager unveils eye-popping S&P 500 forecast The Arena Media Brands, LLC THESTREET is a registered trademark of TheStreet, Inc.
