Latest news with #T-MobileCustomers
Android Authority
a day ago
- Android Authority
Got a weird security text from T-Mobile? It's genuine, but you're right to worry
Edgar Cervantes / Android Authority TL;DR T-Mobile is sending users an SMS asking them to update their PIN, email, and security questions. Subscribers are rightly worried about the legitimacy of the text that includes a clickable link. While the text is very much from T-Mobile, it's making users uneasy thanks to text scams that have become so common these days. Many T-Mobile customers are reporting that they've received a text message asking them to update their PIN, email, and security questions in order 'to keep your account safe.' The message includes a clickable link that appears to be an official T-Mobile address, but users are worried about tapping it. While the link is actually genuine, we checked, and it directs to a real T-Mobile domain, the SMS alert has made users uneasy thanks to text scams that have become so common these days. Phishing attempts that mimic official company messages are rampant, and they often use the same urgent tone and clickable links to lure victims. It would be better if companies stopped sending out such SMS alerts encouraging users to click on links they can't easily trust. For many, this message ticks all the usual 'scam' boxes. Reddit 'Companies: beware of unsolicited texts that look suspicious. Companies: Sends unsolicited texts that look suspicious,' a user wrote on Reddit. 'This is legit? I clicked the link, assuming it was, although I didn't put any login information to the page it took me to. Waiting for a call back from T-Mobile to see if the message was real or if all my information just got leaked. Changed my bank password already just incase, wrote another skeptical user. Don't want to miss the best from Android Authority? Set us as a preferred source in Google Search to support us and make sure you never miss our latest exclusive reports, expert analysis, and much more. The confusion is understandable. Security experts have long warned that scam texts are sometimes indistinguishable from legitimate-looking texts officially sent by companies. If you have received the above message from T-Mobile but don't want to click on the link, there's a safer way to take the same actions that the message recommends. Just log in directly to your T-Mobile account through the official website or use the T-Life app to make the recommended security changes to your account. This way, you can update your account details without ever touching the link, even though it is legitimate. Follow
Android Authority
2 days ago
- Business
- Android Authority
With this final change, T-Mobile now charges taxes and fees on everything
Joe Maring / Android Authority TL;DR T-Mobile has removed tax and fee-inclusive pricing from all new 5G Home Internet plans as of August 6th. Existing customers are grandfathered in, though it's certainly possible that T-Mobile will do what it can to get its customer base to slowly switch away to newer plans. This move effectively ends T-Mobile's inclusive pricing policy for new customers across all services. T-Mobile introduced brand new mobile plans earlier this summer, and with it came a pretty significant change: the end of all-inclusive taxes and fees. A few weeks later, T-Mobile began adding additional taxes and fees to its tablet, smartwatch, and hotspot plans as well. Now, the company has set its sights on the last inclusive service it offers: 5G Home Internet. Late last week, the company announced new T-Mobile home internet plans, and while they weren't significant enough to warrant much of our attention at the time, the company was once again using this as a way to stealthily remove its old tax and fee-inclusive policy, as first spotted by PCMag. As of August 6th, all new Home Internet plans no longer include taxes or fees. The good news is that customers with existing plans are grandfathered in and will continue paying the advertised price — though that doesn't mean you won't eventually be forced to switch. After all, T-Mobile has a track record of nudging cellular customers toward more expensive plans or finding workarounds to raise prices, so a similar move here wouldn't be surprising — though this is just speculation for now. This change marks the end of T-Mobile's inclusive pricing for new customers across all services. In many ways, it feels like the final blow to the old 'Uncarrier' image, which has been on life support for a while. That said, those with older voice plans that still include taxes can add new voice lines under the same tax-inclusive terms, as long as they don't change their main plan. Unfortunately, that's now about the only major exception. Follow
