Latest news with #T-MobileOne
Android Authority
30-07-2025
- Business
- Android Authority
Déjà vu? T-Mobile may be changing your plan whether you want it to or not
Back in 2023, T-Mobile received a ton of flak for announcing it would soon forcibly switch some of its legacy customers to newer, more expensive plans. Within weeks, the company reversed its stance amid growing complaints, claiming the move had only been a test . Two years later, it seems the company is at it once again. Several T-Mobile customers have taken to Reddit to complain about a new email making the rounds. The message informs recipients of a plan change set to take effect on August 13. In short, affected customers will see their existing plan switched to Go5G Plus. At least this time it's clarified that the upgrade is 'at no extra cost.' I've contacted T-Mobile to learn more, but this appears to be more than just a rumor, as the company now has an official page on its website detailing the change. Diving into the various Reddit posts like the one from Formal_cut3811, here's what we know so far: The change is primarily targeting Magenta Max users, though several alleged T-Mobile employees claim that some T-Mobile One plans may also be affected. For example, a few customers with the One Plan and the ONE Plus promo have reported receiving the email. There's no official way to opt out of the change, though some users suggest T-Force support might be able to revert your account to a different plan after the switch. The alerts and emails indicate the upgrade will not change your monthly rate. T-Mobile says customers will keep all free lines, discounts, streaming perks, and any other benefits currently active. On paper, the upgrade doesn't sound so bad. For those with a plan like Magenta Max, you'll retain all the same perks while gaining better phone deals, more hotspot data, and a few other enhancements. The bigger concern is how this might affect customers with older versions of the Price Lock guarantee. It's very likely that existing Price Lock protections won't carry over—though that's just speculation for now.
Yahoo
28-03-2025
- Business
- Yahoo
T-Mobile Is Giving Out Free Lines to Legacy Customers. Apology for Price Hike?
T-Mobile ruffled many of their legacy customers recently when it started notifying them that a new charge of $5 per line would be applied to their accounts. That included some older plans, such as T-Mobile One, that seemed to be immune to cost increases that promised locked-in pricing, as well as people who were brought into the fold when T-Mobile merged with Sprint. Coincidentally — or not — at about the same time T-Mobile began extending offers of free lines to some subscribers of older plans. It's not clear if there's an overlap between customers whose rates went up and who received a free line offer. According to reporting by The Mobile Report, the day before the latest price increases were announced T-Mobile began giving out a free voice line to some customers. And then, a week after raising rates for many of its legacy accounts, the company began circulating a new free-line offer for customers who have been with T-Mobile for over 10 years. As with the latest price increase (and a similar one that kicked off last year), people who are eligible for the free line deals are being notified by T-Mobile. Look for an alert or check the T-Life app for a notice about the offer(s). According to The Mobile Report, eligible accounts will include a segment called "Loyalty BYOD March 2025" or "Loyalty BYOD March 2025 Part 2." For the first offer, customers who already have two or more free lines, or the maximum number of voice lines (typically 12) are not eligible. It's also BYOD (bring your own device), so you'll need to apply it to an existing device you own or you purchase separately (in other words, you can't finance a new phone with the free line). A $10 Device Connection Charge applies when it's activated. For the offer directed at long-term customers, they must be active as of March 10, 2015 and have at least two paid voice lines on a Family Plan. They can also have no more than one free or discounted line on their account. Other existing segmented plans, like First Responder or 55+, disqualify the account from the deal. It's also a BYOD offer, and you can't get the free line and then cancel any existing paid lines for the next year. Both offers are independent: If you received notices about each, you can accept only one. When I contacted T-Mobile for clarification, the company responded, "From time to time, we offer select promotions to customers and this is one of those times." Jason Leigh, senior research manager of 5G and mobility research at IDC, isn't surprised by this development. "Though the promotion and the price increase aren't directly linked, it is difficult to ignore the coincidental timing," he said. "To my mind they are most certainly related, but it links to T-Mobile's historical positioning as providing value, and not just value through price." Leigh noted that carriers are using perks like this to offset ill will that arises from price increases, citing the AT&T hikes in 2024 when high-speed and hotspot data was increased for customers. T-Mobile offering perks like these "may make customers more willing to stomach the price increase because they gain other indirect benefits," he said. Sign in to access your portfolio
Yahoo
15-03-2025
- Business
- Yahoo
T-Mobile: Sorry, But We're Raising Prices by $5 Per Line
PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing. T-Mobile users woke up this morning to an unwanted surprise: a text from the carrier with news about a $5-per-month rate hike. "For the first time in nearly a decade, we're making an update to the price of some of our older monthly service plans," the message says. In May 2024, the carrier rolled out a similar rate hike for older plans like Simply Choice, One Plan, Magenta, and Magenta Max. Today's message, which uses almost the same language as last year's notice, says increases will roll out to other legacy plans that escaped 2024's rate increase. That said, it's possible a consumer could face a double whammy. T-Mobile told PCMag: "No one line that received a prior increase will receive an additional adjustment. Some customers who previously had a price adjustment on products other than smartphones may have an adjustment on an older phone plan." This time, the rate hike will start on April 2. But in some good news, T-Mobile says, 'Customers with our Price Lock guarantee won't be impacted.' The company also notes, "Any free line promotions you have will not be impacted.' Still, the price hike may hit customers who were led to believe the carrier could never increase rates. In 2017, T-Mobile introduced an "Un-contract" deal for certain plans that said, "Customers keep their price until THEY decide to change it." But in a letter to consumers last year, the carrier said the Un-contract promise actually just means that T-Mobile will cover the final monthly bill if the customer decides to leave following a price increase — something that was only briefly mentioned in an earlier support page back in 2018. As a result, if your T-Mobile plan only featured the Un-contract promise but not a specifically worded "price lock" guarantee, you can expect a rate change. To justify the latest price increase, T-Mobile published a web page that claims: 'Even with these updates, T-Mobile customers still save an average of 20% compared to AT&T and Verizon on comparable wireless and streaming services." But don't expect a big explanation for the price hike itself. 'We are updating the prices on some of our older phone plans in response to rising costs,' the carrier says in an FAQ. The same FAQ says the carrier targets older T-Mobile plans but doesn't specify which ones are affected. Users on Reddit report the price hike covers the Magenta Max, T-Mobile One, and legacy Sprint plans. Inevitably, the price hike is causing some consumers to look for alternatives. 'I have 12 lines, and this will push me out,' wrote one user on Reddit. The other big carriers, however, have also increased prices. A month ago, Verizon raised the price of its Mobile Protect Multi-Device plans from $60 to $68. That came after Unlimited and 5G plans got a $4-per-month per-line in January 2024. In December, an administrative fee went up 20 cents per month for each voice and data line. AT&T saw similar increases in 2024.
