Latest news with #TDAutoFinance
Globe and Mail
4 days ago
- Automotive
- Globe and Mail
TD Auto Finance Ranks Highest in National Non-Captive Prime Credit Dealer Satisfaction, according to J.D. Power
For the sixth consecutive year, TD Auto Finance, a division of TD Bank, N.A., received the highest ranking in Dealer Satisfaction among National Non-Captive Prime Credit Lenders, according to the J.D. Power 2025 U.S. Dealer Financing Satisfaction Study. 'At TD Bank, we're focused on delivering exceptional experiences that make a difference in the lives of our customers,' said Andrew Stuart, Head of U.S. Consumer Products, Auto Finance & Wealth, TD Bank. 'Our TD Auto Finance team is committed to doing that with excellence and consistency, as demonstrated by this well-earned recognition. Congratulations to everyone at TD Auto Finance – and thank you for all your efforts.' TD Auto Finance provides indirect retail financing for over 1.1 million consumers and over 6,600 franchised dealerships across the U.S. It's the 8 th largest bank auto lender and the 12 th largest overall auto lender in the U.S. market. This year, TD Auto Finance achieved an overall score of 864 out of 1,000 in the National Non-Captive Prime Credit segment 1 of the J.D. Power study, 84 points ahead of the segment average. In addition, TD Auto Finance scored highest in three of the five factors measured by the study: Funding Process, Finance Provider Offerings, and E-Contracting Process. 'We're continuing to raise the bar for our dealers, and we're grateful to every dealer who shared their perspective in this year's study,' said Nadir Jones, Head of TD Auto Finance. 'The feedback we receive is instrumental as we continue our relentless pursuit of legendary service, enabling us to deliver retail programs that empower our dealers to better serve their customers.' The J.D. Power 2025 U.S. Dealer Financing Satisfaction Study is based on 8,835 total evaluations from 2,172 auto dealer financial professionals across the National Non-Captive Prime Credit segment. Visit for more details. About TD Bank, America's Most Convenient Bank ® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S. by assets, providing over 10 million customers with a full range of retail, small business and commercial banking products and services at more than 1,100 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Auto Finance, a division of TD Bank, N.A., offers vehicle financing and dealer commercial services. TD Bank and its subsidiaries also offer customized private banking and wealth management services through TD Wealth ®. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Instagram at TD Bank is a subsidiary of The Toronto-Dominion Bank, a top 10 North American bank. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol 'TD'. To learn more, visit 1 Study was fielded from April through May 2025 and measures auto dealer satisfaction in five segments of lenders across the industry: Captive Premium—Prime; Captive Mass Market—Prime; Non-Captive National—Prime; Non-Captive Regional—Prime and Non-Captive Sub-Prime.
National Post
06-05-2025
- Automotive
- National Post
Lenders in Canada Must Exceed Dealer Expectations to Drive Business Growth, J.D. Power Finds
Article content TORONTO — As Canada's automotive sector enters unknown territory amidst an evolving trade market, potentially increasing cost of borrowing and higher new-vehicle pricing, lenders face significant challenges and need to exceed dealers' expectations to grow their business according to the J.D. Power 2025 Canada Dealer Financing Satisfaction Study, SM released today. Article content 'In the current economic climate, just meeting dealers' expectations is no longer the catalyst for growth,' said Patrick Roosenberg, senior director of automotive finance intelligence at J.D. Power. 'How a lender's sales rep engages with their dealers in terms of responsiveness, ability to solve issues and communicate consistently has a significant effect on satisfaction, which eventually manifests itself in generating new business opportunities.' Article content According to the study, top-performing lenders with high satisfaction scores are more likely to get additional business from dealers (61% for top-ranking captive and 56% for top-ranking non-captive) during the next 12 months compared to those in the middle of the pack (50% and 42% captive and non-captive respectively). Article content Nearly two-thirds of dealers (63%) said they 'definitely will' increase business in the next 12 months when sales rep facilitation of contract and problem resolutions exceeded expectations. That figure drops to 42% when expectations were only met. Sales rep's responsiveness and effectiveness also play a role in dealer satisfaction. While most (62%) dealers prefer an on-site visit for a sales meeting, 71% favour phone communication for problem resolution and expecting the reps to respond within half an hour or less (77%). Article content Study Rankings Article content In the non-captive prime segment, TD Auto Finance ranks highest, with a score of 830. Scotiabank ranks second (799). Article content In the non-captive non-prime segment, TD Auto Finance ranks highest for an eighth consecutive year, with a score of 820. Article content See the rank chart for each segment at The Canada Dealer Financing Satisfaction Study, now in its 27 th year, measures new-vehicle dealer satisfaction with their finance providers and sheds light on the key role that lenders' sales representatives play in securing new business growth. This year's study included 5,974 finance provider evaluations across three segments, all from new-vehicle dealerships in Canada. The study was fielded in February 2025. Article content About J.D. Power Article content J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modelling capabilities to understand consumer behaviour, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 56 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. Article content Article content Article content Article content
Business Wire
06-05-2025
- Automotive
- Business Wire
Lenders in Canada Must Exceed Dealer Expectations to Drive Business Growth, J.D. Power Finds
TORONTO--(BUSINESS WIRE)--As Canada's automotive sector enters unknown territory amidst an evolving trade market, potentially increasing cost of borrowing and higher new-vehicle pricing, lenders face significant challenges and need to exceed dealers' expectations to grow their business according to the J.D. Power 2025 Canada Dealer Financing Satisfaction Study, SM released today. 'In the current economic climate, just meeting dealers' expectations is no longer the catalyst for growth,' said Patrick Roosenberg, senior director of automotive finance intelligence at J.D. Power. 'How a lender's sales rep engages with their dealers in terms of responsiveness, ability to solve issues and communicate consistently has a significant effect on satisfaction, which eventually manifests itself in generating new business opportunities.' According to the study, top-performing lenders with high satisfaction scores are more likely to get additional business from dealers (61% for top-ranking captive and 56% for top-ranking non-captive) during the next 12 months compared to those in the middle of the pack (50% and 42% captive and non-captive respectively). Nearly two-thirds of dealers (63%) said they 'definitely will' increase business in the next 12 months when sales rep facilitation of contract and problem resolutions exceeded expectations. That figure drops to 42% when expectations were only met. Sales rep's responsiveness and effectiveness also play a role in dealer satisfaction. While most (62%) dealers prefer an on-site visit for a sales meeting, 71% favour phone communication for problem resolution and expecting the reps to respond within half an hour or less (77%). Study Rankings Ford Credit ranks highest with a score of 812. Hyundai Motor Finance (793) ranks second followed by Honda Financial Services in third spot (775). In the non-captive prime segment, TD Auto Finance ranks highest, with a score of 830. Scotiabank ranks second (799). In the non-captive non-prime segment, TD Auto Finance ranks highest for an eighth consecutive year, with a score of 820. See the rank chart for each segment at The Canada Dealer Financing Satisfaction Study, now in its 27 th year, measures new-vehicle dealer satisfaction with their finance providers and sheds light on the key role that lenders' sales representatives play in securing new business growth. This year's study included 5,974 finance provider evaluations across three segments, all from new-vehicle dealerships in Canada. The study was fielded in February 2025. For more information about the Canada Dealer Financing Satisfaction Study, visit About J.D. Power J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modelling capabilities to understand consumer behaviour, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 56 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies. J.D. Power has offices in North America, Europe and Asia Pacific. To learn more about the company's business offerings, visit
