Latest news with #Tamm
Khaleej Times
23-05-2025
- Business
- Khaleej Times
Paying fines, getting licence in Abu Dhabi: How Tamm simplifies online services
At the heart of Abu Dhabi, the Tamm Factory is revolutionising how over 1,000 public and private services are delivered — conveniently accessible through a single app. As the headquarters of the emirate's unified government services platform, Tamm is redefining the way citizens and residents interact with government. Stepping inside, the layout is anything but conventional. Teams are gathered in circular clusters around their screens, while huge digital dashboards display real-time metrics on user behaviour, technical performance, and customer satisfaction. The atmosphere is alive with energy, just like that of a busy beehive. 'It's kind of like a honey hive,' said Dr Mohamed Al Askar, Director-General of Tamm. 'Each section has its own team, responsible for a core function. This setup lets us be proactive and act quickly —fixing issues in real time and ensuring our customers are not just satisfied, but delighted.' This emphasis on delight over mere satisfaction is central to Tamm's philosophy, noted Ruba Al Hassan, Director General of Strategic Affairs and Future Foresight. Thanks to real-time monitoring, the team can spot and resolve issues before users even report them. That the team does not wait for complaints. "We are more proactive, more integrated with the entire system," Ruba said. 'It's like monitoring a patient with connected medical devices — the doctor sees the data and can take immediate action.' Seamless government services Tamm's journey began in 2005, when UAE President Sheikh Mohamed initiated the first government service centre in Al Dhafra. The goal: spare residents a 250km trip to Abu Dhabi for routine paperwork. Initially a physical one-stop shop, Tamm transitioned to a digital platform following the launch of the emirate's e-government strategy in 2006. What distinguishes Tamm today is the seamless integration of government services, a design philosophy deeply embedded into its tech-driven infrastructure. 'Tamm is all about destroying the barrier between different government entities to provide a seamless experience that is effortless for our customers,' described Dr Al Askar. The workspace itself mirrors this openness — there are no closed doors, only open spaces that encourage collaboration and speed. 'Everybody can talk with each other; you can walk up to anybody here, ask him for something, and things move faster.' AI at the heart of service At the centre of the facility lies an oval-shaped hub: Tamm's AI team, deliberately placed at the heart of operations. 'It was kind of symbolic for us,' said Dr Al Askar. 'We want to emphasise that AI is at the heart (of everything). We design every service from the beginning with AI in mind.' This commitment to AI has attracted international interest. In January, Microsoft President Brad Smith toured the facility. Weeks later, he mentioned Tamm during a US Senate hearing, citing it as a model for tech-powered governance. A Touch of Humanity But for all its technological sophistication, it's the human element that truly sets TAMM apart. One flight up, in a sleek, circular glass room, sits the TAMM Care and Advocacy Team — described by Ruba as 'the soul of the operation.' Unlike conventional call centres, this team acts proactively. 'We created the team about a year and a half ago,' said Dr. Al Askar. 'They reach out before you even ask for help.' Meanwhile, Ruba Al Hassan shared a personal experience that perfectly illustrated Tamm's proactive approach. 'One morning, my husband mentioned I had received a radar ticket,' she recalled. 'Just minutes later, someone from the Tamm Care and Advocacy Team called to inform me that the radar in question appeared to be issuing an unusually high number of tickets. They offered to file an appeal on my behalf." That unexpected act of support, she said, embodied what Tamm strives for: not just meeting expectations, but creating moments of customer delight — a core principle that defines the platform's culture. Intuitive design, inclusive access User experience is another key pillar of Tamm's success. The platform is designed to be visually appealing yet highly intuitive, whether you're tech-savvy or using it for the first time. To report an issue, users simply need to shake their phones. A screenshot is instantly created and submitted. Tamm's AI-powered chatbot, activated via a falcon icon, can answer queries or perform tasks directly. Users always have the option to connect with a human agent. Special care is given to senior citizens and people of determination, who receive priority access and enhanced support. International recognition on the horizon TAMM's innovations have not gone unnoticed. The platform is currently competing for a prestigious United Nations award, standing alongside some of the world's most advanced tech systems. Reflecting on TAMM's evolution, Ruba shared, 'It's taken nearly 20 years to get here, and yet we still feel like we're just beginning.'
Mid East Info
10-05-2025
- General
- Mid East Info
The Environment Agency – Abu Dhabi Launches Instant Grazing License Service Via ‘TAMM' Platform to Protect Pastures
The Environment Agency – Abu Dhabi (EAD) has launched an instant service to obtain a grazing license for eligible individuals through the 'TAMM' platform. The Agency also announced the start of the grazing season in the emirate, which will run from 15 May to 15 October, 2025. The launch of the service falls within the requirements of implementing Law No. (11) of 2020 regulating grazing in the Emirate of Abu Dhabi and its executive regulations. As the competent authority for environmental affairs in Abu Dhabi, EAD seeks to ensure the sustainable use of natural resources in accordance with the highest environmental standards, while meeting the needs of the local community and preserving pastoralism as a traditional practice and an integral part of the UAE's national identity. Based on the executive regulations of the Grazing Regulation Law, EAD issues licenses to camel owners and breeders who meet specific criteria. To obtain a camel grazing license, the applicant must be a UAE citizen, at least 21 years' old, and employ a ranger for the camels whom must be at least 18 years' old. The applicant must also have a valid livestock inventory certificate approved by the Abu Dhabi Agriculture and Food Safety Authority (ADAFSA). Camel owners and breeders can apply for a grazing license through the 'Tamm' platform via the platform's official website: License holders are required to graze in open wilderness areas and to stay at least two kilometres away from nature reserves, forests, residential and private areas, military and petroleum facilities, roads and prohibited areas. They are also required not to leave camels grazing without the supervision of a ranger and to adhere to the grazing period specified in the license. Camel breeders and owners who have a grazing license must adhere to several environmental requirements, including not introducing invasive plants, animals or any harmful substances into grazing areas. They must not uproot, burn, move, cut, destroy, harvest, remove or collect grazing plants or any part thereof in those areas, and undertake to not harm biodiversity or cause any environmental damage. Leaving fences, tools, materials or other waste is prohibited in the grazing areas, and they must not approach water well sites. The use of bicycles, cars, or any type of vehicle or machinery that negatively impacts the vegetation cover is not permitted. Transferring the grazing license to another person is also prohibited. The Agency has coordinated with several relevant entities to ensure smooth access to the service via the 'TAMM' platform. This coordination underscores the Agency's commitment to the wise leadership's directive of providing efficient and prompt environmental licensing services. The Agency recognises the valuable role of the local community in sharing their traditional grazing knowledge and experiences with its specialists. This collaboration informs the planning and formulation of effective grazing policies, legislation and procedures. About Environment Agency – Abu Dhabi (EAD) Established in 1996, the Environment Agency – Abu Dhabi (EAD) is committed to protecting and enhancing air quality, groundwater as well as the biodiversity of our desert and marine ecosystem. By partnering with other government entities, the private sector, NGOs and global environmental agencies, we embrace the best international practice, innovation and hard work to institute effective policy measures. We seek to raise environmental awareness, facilitate sustainable development and ensure environmental issues remain one of the top priorities of our national agenda.
Al Etihad
18-03-2025
- Business
- Al Etihad
Abu Dhabi Pension Fund hosts special iftar to honour retirees' contributions to community
19 Mar 2025 02:10 SARA ALZAABI (ABU DHABI)Celebrating retirees' contributions to serving the nation, the Abu Dhabi Pension Fund (ADPF) brought its beneficiaries together in an iftar on event, held at the Royal M Hotel Abu Dhabi, served as an opportunity to connect the pensioners with the ADPF staff, strengthen their ties, and highlight the Fund's year-round support. Retirees are an important part of society, the ADPF said, and the gathering was a way not only to communicate with them but also to honour their efforts in the the pensioners, it was more than a celebration."This is a good initiative that reflects the growing interest in the role of retirees in society. It goes beyond honouring us, providing real opportunities to continue giving and participating. Such initiatives enhance our presence and make us feel like an important part of society," said Dr. Omar Al Ameri, one of the Fund's beneficiaries who attended the the successful event, retirees and beneficiaries express their appreciation for the Fund's initiatives, which ensure its continued support."We appreciate the efforts of the Abu Dhabi government to support and empower us after retirement. We thank our wise leadership for declaring 2025 the Year of Community, caring for all segments of society and creating new initiatives suited to us," Al Ameri told Al Mansouri, another retiree, said: "We feel appreciated and proud of these initiatives, which confirm that our role does not end with retirement, but continues in ways that allow us to contribute our expertise and knowledge.""Enhancing retirees' presence in society and providing opportunities to participate reflects a comprehensive vision aimed at empowering us and benefitting from our experiences, making us feel that we are still an important and influential part of society," Al Mansouri added. Year-round Support With its programmes lined up throughout the year, the ADPF ensures retirees always have opportunities to look forward to. These activities and benefits were also highlighted at the iftar, which is part of the Fund's efforts for 2025, the Year of the initiatives that were discussed was a service called "Register Your Interests and Experiences" on the Tamm service encourages retirees to suggest programmes that the Fund can come up with to cater to their needs. It also allows them to document their professional experiences that can be used by government and private entities in the in 2024, it allows pensioners to find professional and volunteer opportunities that are aligned with their skills, experiences, and interests. Such services also help the Fund bolster its expert database. This information plays a significant role in creating social programmes to uplift pensioners' lives, in accordance with the Year of Community vision. The ADPF partners with public and private sector entities to extend comprehensive support to retirees through various iftar was organised in partnership with Gewan Hotel Management, which manages the Royal M Hotel Abu Dhabi.
Khaleej Times
23-02-2025
- General
- Khaleej Times
Abu Dhabi: Want to learn Arabic? Here's how to register for remote courses
Are you an expat who wishes to learn Arabic? The Zayed House of Islamic Culture (ZHIC) offers Arabic courses for speakers of other languages. Those who wish to register can do so through Tamm, the one-stop platform for Abu Dhabi government services. How are the courses conducted? The courses are offered in different stages – basic level, and levels one to five, comprising of eighty teaching hours. The sessions are conducted both remotely and in person, depending on the class you choose. The in-person locations are in Abu Dhabi, Ajman, and Al Ain. According to Tamm, the curricula designed in partnership with international universities, and involve a teaching approach associating Arabic alphabets with respective learners' mother tongue phonetics. The mode of instruction includes multiple languages such as Hindi, English, Russian, Tagalog, Amharic, French, Sinhala, Arabic and Mandarin. Documents required Steps to apply Go to Tamm website or application. Click on services and select individual services. Then, click on culture and leisure, and choose culture workshops Select the registration for Arabic to speakers of other languages courses Once you sign in with UAE pass, you can choose the class by level, dates, language, and remote/in-person classes According to the ZHIC website, the courses "prepare learners to integrate into the Emirati community and acquaint with Arabic culture." Along with learning the Arabic phonetic system, students can also expect to develop writing and reading skills.
Yahoo
21-02-2025
- Business
- Yahoo
Fresh Market specialty grocery stores to open in Florida and Illinois. Here's where
Attention, shoppers: The Fresh Market already has a footprint in 22 states with 164 stores — a few more are set to open and another is apparently being built. That list includes possibly two sites in Florida, the state with the most Fresh Market locations, and a pair of stores "coming soon" in Illinois (see below). The Fresh Market specialty grocery store with a farmer's market atmosphere focuses on prepared meals and local produce. It's a higher-end supermarket similar to Whole Foods, which is based on European-style markets. Parts of its charm is that Fresh Market displays much of its produce and other products in open bins rather than in packaging. It also carries gourmet foods, wines and numerous other items. Here's what we know about the Fresh Market and Fresh Market stores opening in Florida. 3 specialty grocery stores in 1 area: Fresh Market, Sprouts Farmers Market and Trader Joe's to open in this part of Florida Fresh Market is a grocery store chain based in Greensboro, North Carolina. It describes itself as "a destination for those looking to discover the best including convenient, restaurant-quality meals, hand-picked produce, premium baked goods, fresh-cut flowers, custom-cut meats and carefully curated offerings for holidays and special occasions." Features include grab-and-go hot food, barbecue, pizza, pre-made salads and fresh coffee. Fresh Market typically has seating areas for customers to eat purchased food, along with full prep kitchens, a butcher and seafood area, bakery and deli. The specialty grocery store with the farmer's market atmosphere has recipe videos online, daily livestreams and a robust social media presence. The Fresh Market was named in 2023 as having the nation's "best grocery store" in a survey of USA TODAY readers. Online, the specialty grocery store mentions: USA TODAY's 10Best Readers' Choice Awards recognized the Fresh Market for three years in a row as the 'best grocery store in America,' and voted us No. 1 in three categories for 2024: "best grocery store bakery," "best grocery store deli," and "best grocery store prepared foods." According to the Fresh Market online and reporting by The Daytona Beach News-Journal, a USA TODAY Network newspaper, at least four Fresh Market locations are in the works, with three confirmed: The Fresh Market Spirits & Wines, 840 SR A1A North, Ponte Vedra Beach, FL: Store manager is Amanda Burris, and contact phone number is 904-877-6016. The Fresh Market at Daytona Beach: A copy of the marketing materials for the Cays retail center project obtained by The Daytona Beach News-Journal shows a pad for a planned 26,000-square-foot grocery store located south of the new eastward extension of Cornerstone Boulevard. An enlargement of the fine print on the document shows the name "The Fresh Market" as the occupant of the planned grocery store. The Fresh Market has not announced plans to open in Daytona Beach. The Fresh Market, 2226 S. Randall Road, Algonquin, IL: Store manager is Tammy Bowers, and contact phone number is 847-643-2053. The Fresh Market, 163 Skokie Blvd., Northbrook, IL: Store manager is Kaley Joiner, and contact phone number is 847-643-2052. For Fresh Market shoppers enrolled in the specialty grocery store's membership and rewards program, if you provide your birthday while registering, you will receive an email at the beginning of your birthday month for a free slice of the Fresh Market "ultimate birthday cake." A gluten-free option is available. Florida has the bulk of the Fresh Market locations with 48 (soon to be 49!), followed by North Carolina with 20, and Virginia with 13 as of Friday, Feb. 21, 2025. These states have the Fresh Market specialty grocery stores, which are conventional supermarkets with a farmer's market atmosphere, complete with locally grown produce, bins of freshly roasted coffee, butcher shop, fish market, deli, bakery, fresh cheeses and cured meats, and floral stands: Alabama Arkansas Connecticut Delaware Florida Georgia Illinois Indiana Kentucky Louisiana Maryland Massachusetts Mississippi New Jersey New York North Carolina Ohio Oklahoma Pennsylvania South Carolina Tennessee Virginia Sangalang is a lead digital producer for USA TODAY Network. Follow her on Twitter or Instagram at @byjensangalang. Support local journalism. Consider subscribing to a Florida newspaper. This article originally appeared on The Daytona Beach News-Journal: Fresh Market grocery to open in Ponte Vedra Beach, possibly Daytona
