Latest news with #TaqyeemGovernmentServiceCenterEvaluationProgram
Biz Bahrain
22-05-2025
- Business
- Biz Bahrain
iGA's ID Card Center at Seef Mall Arad Achieves Gold Shield in Taqyeem 5
Her Excellency Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director General of the Institute of Public Administration, Vice Chairperson of the Government Service Centers Evaluation Committee (Taqyeem), presented the Information & eGovernment Authority (iGA) with the Gold Shield in recognition of the ID Card Center's Seef Mall – Arad branch's Gold Category classification in the fifth edition of the Taqyeem Government Service Center Evaluation Program. In attendance were committee members, the administrative team, and the judging panel. iGA's Deputy Chief Executive of Statistics and Population Registry, Ms. Dua'a Sultan Mohamed, expressed her appreciation for the recognition, emphasizing that it reflects the visionary leadership of His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince and Prime Minister, and his directives to advancing efficiency and excellency in government services that meet citizens' expectations and enhance the overall customer experience. Ms. Sultan commended the continuous support of His Excellency General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior, Chairman of the Ministerial Committee for Information and Communication Technology (MCICT), that has been key to empowering the iGA in enhancing service quality, advancing government operations, and promoting innovation. iGA's Deputy Chief Executive of Statistics and Population Registry noted that the ID Center's fourth Gold Category award reflects the team's dedication to improving performance and maximizing customer satisfaction. They addressed feedback from the previous evaluation cycle and implemented comprehensive development plans that significantly enhanced service quality. Ms. Dua'a stated that the ID Card Center in Seef Mall – Arad earned the Gold Category by meeting key criteria, including easy access, clear procedures, and multiple service channels, both in-person and digitally. These factors demonstrate the center's efficiency, flexibility, and strong customer focus, meeting international standards and responding actively to user feedback through the National Suggestions and Complaints System (Tawasul), as well as meeting other benchmarks. Ms. Sultan reaffirmed the iGA's commitment to achieving its objectives, enhancing the competitiveness of government service centers, and fostering innovation to improve customer experience. She also praised the team's dedication and strong work ethic that led to this notable achievement.
Daily Tribune
22-05-2025
- Business
- Daily Tribune
iGA's ID Card Center at Seef Mall - Arad Wins Gold Shield in Taqyeem Evaluation
The Information & eGovernment Authority (iGA) has once again demonstrated its excellence in public service, with its ID Card Center at Seef Mall – Arad earning the prestigious Gold Category classification in the fifth edition of the Taqyeem Government Service Center Evaluation Program. In a formal ceremony, Her Excellency Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director General of the Institute of Public Administration and Vice Chairperson of the Government Service Centers Evaluation Committee (Taqyeem), presented the Gold Shield to the iGA in recognition of this outstanding achievement. The event was attended by committee members, administrative leadership, and the judging panel. 🔹 Recognition of Visionary Leadership and Excellence Ms. Dua'a Sultan Mohamed, Deputy Chief Executive of Statistics and Population Registry at iGA, expressed deep appreciation for the recognition, crediting the achievement to the visionary leadership of His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister. She emphasized the impact of his strategic directives in promoting service excellence, efficiency, and citizen-centered government operations. She also extended gratitude to His Excellency General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior and Chairman of the Ministerial Committee for Information and Communication Technology (MCICT), whose continued support has been instrumental in enabling iGA to deliver innovative and high-quality services. 🔹 A Fourth Gold Category Win The Seef Mall - Arad branch of the ID Card Center has now achieved the Gold Category distinction for the fourth time, a testament to its consistent performance, dedication to improvement, and unwavering customer focus. According to Ms. Sultan, the center's recognition was driven by its adherence to key performance criteria, including ease of access, streamlined procedures, availability of multiple service channels (both digital and in-person), and its responsiveness to citizen feedback through the National Suggestions and Complaints System (Tawasul). 🔹 Commitment to Innovation and Customer Satisfaction The success follows the implementation of comprehensive development plans that addressed feedback from previous evaluation cycles. These enhancements significantly improved service delivery and customer satisfaction, aligning the center with international benchmarks for public service. Ms. Sultan reaffirmed iGA's dedication to enhancing government service competitiveness and fostering a culture of innovation, accountability, and excellence across all service centers. She also praised the team behind the achievement for their professionalism, teamwork, and commitment to public service.
