iGA's ID Card Center at Seef Mall - Arad Wins Gold Shield in Taqyeem Evaluation

Daily Tribune

22-05-2025

The Information & eGovernment Authority (iGA) has once again demonstrated its excellence in public service, with its ID Card Center at Seef Mall – Arad earning the prestigious Gold Category classification in the fifth edition of the Taqyeem Government Service Center Evaluation Program.
In a formal ceremony, Her Excellency Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director General of the Institute of Public Administration and Vice Chairperson of the Government Service Centers Evaluation Committee (Taqyeem), presented the Gold Shield to the iGA in recognition of this outstanding achievement. The event was attended by committee members, administrative leadership, and the judging panel.
🔹 Recognition of Visionary Leadership and Excellence
Ms. Dua'a Sultan Mohamed, Deputy Chief Executive of Statistics and Population Registry at iGA, expressed deep appreciation for the recognition, crediting the achievement to the visionary leadership of His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister. She emphasized the impact of his strategic directives in promoting service excellence, efficiency, and citizen-centered government operations.
She also extended gratitude to His Excellency General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior and Chairman of the Ministerial Committee for Information and Communication Technology (MCICT), whose continued support has been instrumental in enabling iGA to deliver innovative and high-quality services.
🔹 A Fourth Gold Category Win
The Seef Mall - Arad branch of the ID Card Center has now achieved the Gold Category distinction for the fourth time, a testament to its consistent performance, dedication to improvement, and unwavering customer focus.
According to Ms. Sultan, the center's recognition was driven by its adherence to key performance criteria, including ease of access, streamlined procedures, availability of multiple service channels (both digital and in-person), and its responsiveness to citizen feedback through the National Suggestions and Complaints System (Tawasul).
🔹 Commitment to Innovation and Customer Satisfaction
The success follows the implementation of comprehensive development plans that addressed feedback from previous evaluation cycles. These enhancements significantly improved service delivery and customer satisfaction, aligning the center with international benchmarks for public service.
Ms. Sultan reaffirmed iGA's dedication to enhancing government service competitiveness and fostering a culture of innovation, accountability, and excellence across all service centers. She also praised the team behind the achievement for their professionalism, teamwork, and commitment to public service.