Latest news with #Tawasul
Daily Tribune
5 days ago
- Business
- Daily Tribune
Capital Trustees Board approves mandatory soundproofing proposal for multi-storey flats
A proposal to set soundproofing standards for floors in multi-storey flats was approved by the Capital Trustees Board during its session yesterday. The plan is intended to reduce disturbances in shared buildings and encourage quieter homes. Developers would be required to meet minimum insulation levels between floors, particularly in freehold properties. Dr Bashar Ahmadi, who submitted the proposal, said noise between flats is a common complaint. He pointed to the use of poor construction materials and designs that fail to block sound. The aim, he said, is to bring in standards drawn from practices already used in other parts of the world. Expectations Mubarak Al Nuaimi, who chairs the board's technical committee, said the measure would help set clear expectations for builders and buyers alike. It would also support building managers in handling disputes and allow inspectors to assess compliance more easily. The committee recommended making soundproofing a condition for issuing permits in new freehold developments. Idea Mohammed Al Sahli, Director-General of the Capital Trustees Board, said the idea could benefit buyers but noted that such matters fall under the Urban Planning and Development Authority. He suggested soundproofing could be left as an option, allowing developers to offer both insulated and non-insulated flats. Deputy Chair woman Khalood Al Qattan supported the view that buyers should be free to choose whether they want this feature. Also during the meeting, the board reviewed a report on messages received through the Tawasul platform between September 2024 and May this year. There were 1,823 complaints, 319 enquiries and 39 suggestions.
Daily Tribune
23-05-2025
- Business
- Daily Tribune
iGA Centre Wins Gold Category Classification for Fourth Time
TDT | Manama iGA's ID Card Centre at Seef Mall - Arad has been awarded the Gold Category classification for the fourth time in the government's annual Taqyeem evaluation, which measures the performance of service centres across the Kingdom. The award was presented as part of the fifth edition of the Taqyeem Government Service Centre Evaluation Programme, overseen by the Institute of Public Administration and its evaluation committee. The Seef Mall - Arad branch was among a select group to achieve the Gold rating, which is based on metrics such as accessibility, clarity of procedures, and the availability of multiple service channels. According to officials, improvements were made in response to feedback received during the previous evaluation cycle, including better integration with the Tawasul platform and clearer service flow. iGA response Ms. Dua'a Sultan Mohamed, Deputy Chief Executive of Statistics and Population Registry at the Information & eGovernment Authority (iGA), said the award was a reflection of the team's effort to enhance customer-facing services. She noted that both in-person and digital services had been streamlined to reduce wait times and improve access. Ms. Sultan also credited policy direction from His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister, for shaping broader reforms in public service delivery. Continued backing from His Excellency General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior, was also acknowledged.
Biz Bahrain
22-05-2025
- Business
- Biz Bahrain
iGA's ID Card Center at Seef Mall Arad Achieves Gold Shield in Taqyeem 5
Her Excellency Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director General of the Institute of Public Administration, Vice Chairperson of the Government Service Centers Evaluation Committee (Taqyeem), presented the Information & eGovernment Authority (iGA) with the Gold Shield in recognition of the ID Card Center's Seef Mall – Arad branch's Gold Category classification in the fifth edition of the Taqyeem Government Service Center Evaluation Program. In attendance were committee members, the administrative team, and the judging panel. iGA's Deputy Chief Executive of Statistics and Population Registry, Ms. Dua'a Sultan Mohamed, expressed her appreciation for the recognition, emphasizing that it reflects the visionary leadership of His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince and Prime Minister, and his directives to advancing efficiency and excellency in government services that meet citizens' expectations and enhance the overall customer experience. Ms. Sultan commended the continuous support of His Excellency General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior, Chairman of the Ministerial Committee for Information and Communication Technology (MCICT), that has been key to empowering the iGA in enhancing service quality, advancing government operations, and promoting innovation. iGA's Deputy Chief Executive of Statistics and Population Registry noted that the ID Center's fourth Gold Category award reflects the team's dedication to improving performance and maximizing customer satisfaction. They addressed feedback from the previous evaluation cycle and implemented comprehensive development plans that significantly enhanced service quality. Ms. Dua'a stated that the ID Card Center in Seef Mall – Arad earned the Gold Category by meeting key criteria, including easy access, clear procedures, and multiple service channels, both in-person and digitally. These factors demonstrate the center's efficiency, flexibility, and strong customer focus, meeting international standards and responding actively to user feedback through the National Suggestions and Complaints System (Tawasul), as well as meeting other benchmarks. Ms. Sultan reaffirmed the iGA's commitment to achieving its objectives, enhancing the competitiveness of government service centers, and fostering innovation to improve customer experience. She also praised the team's dedication and strong work ethic that led to this notable achievement.
Daily Tribune
22-05-2025
- Business
- Daily Tribune
iGA's ID Card Center at Seef Mall - Arad Wins Gold Shield in Taqyeem Evaluation
The Information & eGovernment Authority (iGA) has once again demonstrated its excellence in public service, with its ID Card Center at Seef Mall – Arad earning the prestigious Gold Category classification in the fifth edition of the Taqyeem Government Service Center Evaluation Program. In a formal ceremony, Her Excellency Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director General of the Institute of Public Administration and Vice Chairperson of the Government Service Centers Evaluation Committee (Taqyeem), presented the Gold Shield to the iGA in recognition of this outstanding achievement. The event was attended by committee members, administrative leadership, and the judging panel. 🔹 Recognition of Visionary Leadership and Excellence Ms. Dua'a Sultan Mohamed, Deputy Chief Executive of Statistics and Population Registry at iGA, expressed deep appreciation for the recognition, crediting the achievement to the visionary leadership of His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister. She emphasized the impact of his strategic directives in promoting service excellence, efficiency, and citizen-centered government operations. She also extended gratitude to His Excellency General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior and Chairman of the Ministerial Committee for Information and Communication Technology (MCICT), whose continued support has been instrumental in enabling iGA to deliver innovative and high-quality services. 🔹 A Fourth Gold Category Win The Seef Mall - Arad branch of the ID Card Center has now achieved the Gold Category distinction for the fourth time, a testament to its consistent performance, dedication to improvement, and unwavering customer focus. According to Ms. Sultan, the center's recognition was driven by its adherence to key performance criteria, including ease of access, streamlined procedures, availability of multiple service channels (both digital and in-person), and its responsiveness to citizen feedback through the National Suggestions and Complaints System (Tawasul). 🔹 Commitment to Innovation and Customer Satisfaction The success follows the implementation of comprehensive development plans that addressed feedback from previous evaluation cycles. These enhancements significantly improved service delivery and customer satisfaction, aligning the center with international benchmarks for public service. Ms. Sultan reaffirmed iGA's dedication to enhancing government service competitiveness and fostering a culture of innovation, accountability, and excellence across all service centers. She also praised the team behind the achievement for their professionalism, teamwork, and commitment to public service.
Arab Times
15-05-2025
- Politics
- Arab Times
Khaitan Residents Complain About Overcrowding, Rule Breaches by Indian Expats
KUWAIT CITY, May 14: The Petitions and Complaints Committee, chaired by MP Saud Al-Kandari, is scheduled to review a number of public grievances today, including several complaints submitted through the government's Tawasul platform. Among the issues to be discussed is a complaint from a citizen concerning the allocation of a secondary school in the Sabah Al-Nasser area. The committee will also examine a case involving an alleged privacy violation linked to a commercial project in the Mansouriya area. Additionally, the committee will deliberate on a letter received from a legal office regarding a land plot in the Al-Masayel area, identified as Plan No. M/37884. Further complaints on the agenda include an objection to the installation of an electrical transformer in front of a residence in Rawda, Block 3, and a petition from residents of Dasma, Block 2, Street 21, requesting the relocation of a non-existent transformer. The committee will also address a complaint from residents of the Khaitan area, who allege violations of private housing regulations by members of the Indian community in Blocks 5 and 10.
