Latest news with #NationalSuggestionsandComplaintsSystem
Biz Bahrain
22-05-2025
- Business
- Biz Bahrain
iGA's ID Card Center at Seef Mall Arad Achieves Gold Shield in Taqyeem 5
Her Excellency Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director General of the Institute of Public Administration, Vice Chairperson of the Government Service Centers Evaluation Committee (Taqyeem), presented the Information & eGovernment Authority (iGA) with the Gold Shield in recognition of the ID Card Center's Seef Mall – Arad branch's Gold Category classification in the fifth edition of the Taqyeem Government Service Center Evaluation Program. In attendance were committee members, the administrative team, and the judging panel. iGA's Deputy Chief Executive of Statistics and Population Registry, Ms. Dua'a Sultan Mohamed, expressed her appreciation for the recognition, emphasizing that it reflects the visionary leadership of His Royal Highness Prince Salman bin Hamad Al Khalifa, Crown Prince and Prime Minister, and his directives to advancing efficiency and excellency in government services that meet citizens' expectations and enhance the overall customer experience. Ms. Sultan commended the continuous support of His Excellency General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior, Chairman of the Ministerial Committee for Information and Communication Technology (MCICT), that has been key to empowering the iGA in enhancing service quality, advancing government operations, and promoting innovation. iGA's Deputy Chief Executive of Statistics and Population Registry noted that the ID Center's fourth Gold Category award reflects the team's dedication to improving performance and maximizing customer satisfaction. They addressed feedback from the previous evaluation cycle and implemented comprehensive development plans that significantly enhanced service quality. Ms. Dua'a stated that the ID Card Center in Seef Mall – Arad earned the Gold Category by meeting key criteria, including easy access, clear procedures, and multiple service channels, both in-person and digitally. These factors demonstrate the center's efficiency, flexibility, and strong customer focus, meeting international standards and responding actively to user feedback through the National Suggestions and Complaints System (Tawasul), as well as meeting other benchmarks. Ms. Sultan reaffirmed the iGA's commitment to achieving its objectives, enhancing the competitiveness of government service centers, and fostering innovation to improve customer experience. She also praised the team's dedication and strong work ethic that led to this notable achievement.
Daily Tribune
22-05-2025
- Business
- Daily Tribune
iGA's ID Card Center at Seef Mall - Arad Wins Gold Shield in Taqyeem Evaluation
The Information & eGovernment Authority (iGA) has once again demonstrated its excellence in public service, with its ID Card Center at Seef Mall – Arad earning the prestigious Gold Category classification in the fifth edition of the Taqyeem Government Service Center Evaluation Program. In a formal ceremony, Her Excellency Dr. Shaikha Rana bint Isa bin Duaij Al Khalifa, Director General of the Institute of Public Administration and Vice Chairperson of the Government Service Centers Evaluation Committee (Taqyeem), presented the Gold Shield to the iGA in recognition of this outstanding achievement. The event was attended by committee members, administrative leadership, and the judging panel. 🔹 Recognition of Visionary Leadership and Excellence Ms. Dua'a Sultan Mohamed, Deputy Chief Executive of Statistics and Population Registry at iGA, expressed deep appreciation for the recognition, crediting the achievement to the visionary leadership of His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister. She emphasized the impact of his strategic directives in promoting service excellence, efficiency, and citizen-centered government operations. She also extended gratitude to His Excellency General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior and Chairman of the Ministerial Committee for Information and Communication Technology (MCICT), whose continued support has been instrumental in enabling iGA to deliver innovative and high-quality services. 🔹 A Fourth Gold Category Win The Seef Mall - Arad branch of the ID Card Center has now achieved the Gold Category distinction for the fourth time, a testament to its consistent performance, dedication to improvement, and unwavering customer focus. According to Ms. Sultan, the center's recognition was driven by its adherence to key performance criteria, including ease of access, streamlined procedures, availability of multiple service channels (both digital and in-person), and its responsiveness to citizen feedback through the National Suggestions and Complaints System (Tawasul). 🔹 Commitment to Innovation and Customer Satisfaction The success follows the implementation of comprehensive development plans that addressed feedback from previous evaluation cycles. These enhancements significantly improved service delivery and customer satisfaction, aligning the center with international benchmarks for public service. Ms. Sultan reaffirmed iGA's dedication to enhancing government service competitiveness and fostering a culture of innovation, accountability, and excellence across all service centers. She also praised the team behind the achievement for their professionalism, teamwork, and commitment to public service.
Bahrain This Week
31-03-2025
- Bahrain This Week
A Fresh Look for Your ID The Launch of the Revamped Bahrain's National ID Card
Is your ID card about to expire or in need of a replacement? We are pleased to announce the launch of the newly redesigned and revamped Bahrain's National ID card. This upgraded version is a significant leap forward in modernizing the national identification. The new ID card comes with several key improvement features from design aspect, as well as security and quality aspects. The new ID Card look and feal is inspired by the ancient and modernized features that resembles the Kingdom's rich history with over 3000 years. The recently launched ID card made from polycarbonate material, that makes it resistant to breaking, scratching, heat, and environmental factors, allowing it to last longer. The photo and data on ID card are laser-engraved, which makes the ID card even more secure. Being the 1st in GCC, Bahrain's new ID card includes an integrated travel application, developed in collaboration with the Nationality, Passports and Residence Affairs (NPRA). This is in addition to many security features that have been embedded to the revamped ID card, which meet the latest and advanced international standards. If your current card has expired and you need to obtain the new ID card, you can easily do it through the ID card services in the Kingdom of Bahrain's National Portal or at MyGov mobile App ( The photo should be used for the ID card is similar to the Passport photo with white background, it should be taken within the last 6 months in color. For more information on ID Card services and, you may visit ID Card Issuance and Renewal Services at National Portal at You can also submit inquiries via the National Suggestions and Complaints System, Tawasul, available at or through the Tawasul app, which can be downloaded from the eGovernment Apps Store at To stay updated on the latest news, follow the iGA's social media channels @iGAbahrain.
Biz Bahrain
12-03-2025
- Politics
- Biz Bahrain
NPRA launches services through MyGov
The Nationality, Passports and Residence Affairs (NPRA) has announced the availability of its services through the unified MyGov app, in line with the directives of His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister, and launched by General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior and Chairman of the Ministerial Committee for Information and Communication Technology (MCICT). Shaikh Hisham bin Abdulrahman Al Khalifa, Undersecretary of the Ministry of Interior for Nationality, Passports and Residence Affairs, emphasised that making services available through MyGov is a significant step in facilitating access for citizens and residents to government services. He explained that in its initial phase, the application provides several NPRA services, including passport and residency display services. In collaboration with the Information and eGovernment Authority (iGA), more NPRA e-services will be integrated into MyGov to enhance accessibility and improve user experience. Shaikh Hisham bin Abdulrahman noted that the application serves as a unified platform that offers access to various services and features, including the display of official government documents such as identity cards, passports, and birth certificates, as well as government notifications and other services. The MyGov app is an innovative digital initiative providing secure, unified access to multiple government services. It is integrated with the upgraded eKey 2.0 system, offering a seamless and secure digital experience for all users. In its first phase, the application includes 41 government services from nine entities, contributing to easier service access for citizens and residents. Citizens and residents interested in accessing government services quickly and securely can download the 'MyGov' app from the eGovernment App Store at Further information and inquiries about the app can be obtained by contacting the Government Services Contact Centre at 80008001. Suggestions and feedback can also be submitted via the National Suggestions and Complaints System, 'Tawasul,' or the 'Tawasul' app.
Biz Bahrain
10-03-2025
- Business
- Biz Bahrain
Transportation Ministry announces Bahrain Post services on My Gov app
The Ministry of Transportation and Telecommunications announced that Bahrain Post has made several services available on the 'My Gov app', as part of the ministry's commitment to providing innovative, efficient, and sustainable digital solutions in line with the comprehensive development process led by His Majesty King Hamad bin Isa Al Khalifa and the directives of His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister. Fatima Abdulla Al Dhaen, Undersecretary for Land Transport and Postal Affairs at the Ministry of Transportation and Telecommunications, said that the postal services offered via the 'My Gov' app include the renewal of private P.O. box subscriptions and the tracking of postal shipments using the upgraded eKey (2.0). This system enables citizens and residents to securely access services through biometric authentication (face ID), allowing customers to track their parcels easily and securely while enhancing efficiency in government transactions. Citizens and residents can access postal and other government services by downloading the 'My Gov' app, available through the eGovernment Apps Store at For more information or inquiries about the app, they can contact the Government Services Contact Center at 80008001. Suggestions and feedback can also be submitted via the National Suggestions and Complaints System 'Tawasul' or the 'Tawasul' app. BNA(R)
