Latest news with #TaraGibb
Business Wire
24-07-2025
- Business
- Business Wire
ICMI's Contact Center Expo Unveils the 2025 ICMI Global Contact Center Awards Finalists
SAN FRANCISCO--(BUSINESS WIRE)-- ICMI's Contact Center Expo, which brings call center industry professionals together to tackle the challenges and opportunities that will enable positive growth and change in the contact center industry, today announces the finalists for the 2025 ICMI Global Contact Center Awards Finalists. The awards honor and recognize the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries. Tara Gibb, Senior Director, ICMI's Contact Center Expo said, 'ICMI's Global Contact Center Awards allow us to recognize exceptional leaders in the Contact Center Community. This year's record-breaking number of applications highlights the incredible passion and dedication within the industry, as individuals and teams continue to push boundaries, embrace new technologies, and implement best practices to enhance both customer and employee experiences. We look forward to celebrating them this Fall.' The 2025 ICMI Global Contact Center Awards finalists: Best Contact Center Agent Jaid Burton, Showdown Displays Amber Cummings, Navy Federal Credit Union Alvinia "Vina" Faulkner, Callzilla Jocelyn Johnson, STCU Ashley Wenzinger, Navy Federal Credit Union Best Contact Center Supervisor Loryn Alexander, STCU Renata Harris, Pathward Christine Johnson, Ultimus Fund Solutions Beth Linthicum, CVS Aetna Lacey Nowlin, Instant Teams Best Contact Center Manager Dalmas Cavins, InteLogix Isabelle Deslauriers, Kalen Morgan, InteLogix Heather Sheeler, Pathward Tax Lisa Williams, Navy Federal Credit Union Best Contact Center Director Lisa Diehl, Freshpet Kevin Hollingsworth, InteLogix Jeremy Hyde, Sun Country Airlines Kara Whalen, VHA Member Services, Health Resource Center Best Customer Service Innovation Arbella Insurance Samsung Electronics America Veterans Health Administration, Member Services Best Use of AI Cathay Life Insurance Co., Ltd Etech Global Services OneSource TechStyleOS Best New Technology Solution Cognigy Etech Global Services Verint Best Use of Customer Feedback Blue Cross and Blue Shield of Kansas City Mohammed Bin Rashid Establishment for Housing, Customer Happiness Team UPMC Health Plan Best Public Sector Team Access Customer Service Center, County of San Diego, Health and Human Services Agency Region of Durham The Veterans Health Administration, Member Services The Veterans Health Administration, Income Verification Division Best Contact Center Culture DHL Express Australia FAIRWINDS Credit Union Redial BPO Synovus Customer Care Ultimus Fund Solutions, LLC WebMD Health Services Best Small Contact Center Mohammed Bin Rashid Establishment for Housing OneCause STCU UniSuper WebCE Best Medium Contact Center Blue Cross and Blue Shield of Kansas City Pathward Tax Payroc Showdown Displays WebMD Health Services Best Large Contact Center DHL Express Etech Global Services Navy Federal Credit Union Simply Contact The Optimum Care organization UPMC Scheduling Services The winners will be announced at the ICMI Global Contact Center Awards Party at ICMI's Contact Center Expo, which takes place October 27-30 at the Loews Royal Pacific Resort in Orlando, Florida. The ICMI Global Contact Center Awards are judged by industry experts including: Nate Brown Sarah Caminiti Donald Chew Beth Gauthier-Jenkin Vicki Herrell Mimi Hoyer Luke Jamieson George Kaduru Michael Mattson Aleasha McDaniel Laura Mendoza Loren Moss Leslie O'Flahavan Bianca Price Justin Robbins Scott Sachs Laura Sikorski Josh Streets Jeff Toister Jeremy Watkin Michelle Williams Learn more about ICMI's Contact Center Expo and to register to attend the awards party on October 29, click here. For media registration, click here. For additional information on exhibition or sponsorship opportunities, contact us at ICMISales@ Follow ICMI's Contact Center Expo on LinkedIn, YouTube and Facebook. ABOUT ICMI The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Connect.
Yahoo
12-05-2025
- Business
- Yahoo
SupportWorld Live's 2025 Expo Hall to Showcase the Most Innovative Products and Services in the Technical Support and Service Management Industry
SAN FRANCISCO, May 12, 2025--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the 2025 SupportWorld Live Expo Hall will feature service providers featuring the most innovative products and services in the technical support and service management industry. The event takes place May 18-22 at the MGM Las Vegas in Nevada. Register here. Tara Gibb, Senior Director of HDI said, "SupportWorld Live is the place to be if you want to stay ahead of the curve and learn about the latest trends in support and service management. In addition, our event will feature inspiring keynotes, practitioner-led case studies and many networking opportunities." SupportWorld Live 2025 Exhibitor News Splashtop, Booth #417: Splashtop Autonomous Endpoint Management (AEM) is an automation-led endpoint management solution that empowers IT teams to stay secure, compliant, and efficient—without the complexity or cost of other RMM tools. Offers vulnerability detection, real-time OS and third-party patching, cross-platform support, intuitive dashboards, inventory reporting and quick remediation tools. To learn more about HDI's SupportWorld Live or to register for the event, click here. For sponsorship opportunities, contact Keith Gregory at Media interested in a media pass, email Meryl Franzman at Stay up to date with HDI on Facebook or LinkedIn. About HDIFor more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at HDI is brought to you by Informa Connect. View source version on Contacts Media Contact Meryl FranzmanHDI's SupportWorld Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Associated Press
12-05-2025
- Business
- Associated Press
SupportWorld Live's 2025 Expo Hall to Showcase the Most Innovative Products and Services in the Technical Support and Service Management Industry
SAN FRANCISCO--(BUSINESS WIRE)--May 12, 2025-- HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the 2025 SupportWorld Live Expo Hall will feature service providers featuring the most innovative products and services in the technical support and service management industry. The event takes place May 18-22 at the MGM Las Vegas in Nevada. Register here. Tara Gibb, Senior Director of HDI said, 'SupportWorld Live is the place to be if you want to stay ahead of the curve and learn about the latest trends in support and service management. In addition, our event will feature inspiring keynotes, practitioner-led case studies and many networking opportunities.' SupportWorld Live 2025 Exhibitor News To learn more about HDI's SupportWorld Live or to register for the event, click here. For sponsorship opportunities, contact Keith Gregory at [email protected]. Media interested in a media pass, email Meryl Franzman at [email protected]. Stay up to date with HDI on Facebook or LinkedIn. View source version on CONTACT: Media Contact Meryl Franzman HDI's SupportWorld Live [email protected] KEYWORD: UNITED STATES NORTH AMERICA CALIFORNIA NEVADA INDUSTRY KEYWORD: NETWORKS CONSULTING PROFESSIONAL SERVICES OTHER TECHNOLOGY TECHNOLOGY SOURCE: HDI Copyright Business Wire 2025. PUB: 05/12/2025 10:00 AM/DISC: 05/12/2025 09:59 AM
Business Wire
12-05-2025
- Business
- Business Wire
SupportWorld Live's 2025 Expo Hall to Showcase the Most Innovative Products and Services in the Technical
SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the 2025 SupportWorld Live Expo Hall will feature service providers featuring the most innovative products and services in the technical support and service management industry. The event takes place May 18-22 at the MGM Las Vegas in Nevada. Register here. Tara Gibb, Senior Director of HDI said, 'SupportWorld Live is the place to be if you want to stay ahead of the curve and learn about the latest trends in support and service management. In addition, our event will feature inspiring keynotes, practitioner-led case studies and many networking opportunities.' SupportWorld Live 2025 Exhibitor News Splashtop, Booth #417: Splashtop Autonomous Endpoint Management (AEM) is an automation-led endpoint management solution that empowers IT teams to stay secure, compliant, and efficient—without the complexity or cost of other RMM tools. Offers vulnerability detection, real-time OS and third-party patching, cross-platform support, intuitive dashboards, inventory reporting and quick remediation tools. To learn more about HDI's SupportWorld Live or to register for the event, click here. For sponsorship opportunities, contact Keith Gregory at Media interested in a media pass, email Meryl Franzman at Stay up to date with HDI on Facebook or LinkedIn. About HDI For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at HDI is brought to you by Informa Connect.
Business Wire
21-04-2025
- Business
- Business Wire
Data Center World 2025 Grew by Over 70%, Brought the Data Center Ecosystem Together to Discuss the Future of Data Centers and Digital Infrastructure
SAN FRANCISCO--(BUSINESS WIRE)-- Data Center World, the leading global conference for data center IT infrastructure, mission-critical facilities management, new power designs and solutions, emerging construction practices, and the innovative tools and technologies needed to become an AI factory, grew by over 70% and brought nearly 4,500 attendees and over 400 exhibitors to the Walter E. Washington Convention Center in Washington, D.C. to discuss the future of data centers and digital infrastructure. The event offered keynote presentations, panel discussions and case studies on the topics: Emerging IT & Data Center Technologies; Colocation, Hyperscale, and Cloud Innovation; Data Center BUILD; and Power Sourcing & Sustainability. Data Center World is AFCOM's annual gathering of IT and data center professionals. 'The pace of innovation in the data center space is staggering. Powering this evolution is the challenge—and the opportunity—of a generation. We brought the data center ecosystem together to explore, learn and network around topics critical to the data center industry,' said Tara Gibb, Senior Director, Data Center World. 'This year our event grew by over 70% in comparison to the 2024 event. We expect next year's event to be even more robust. We are excited to unite the global data center community again next year at Data Center World 2026, taking place April 20-23 in Washington, D.C.' Data Center World event highlights: Expo Hall Data Center World's Expo Hall expanded by 74% and featured over 400 of the industry's leading solution providers showcasing their latest innovations to attendees, which empowered data center leaders to pick and choose from the technologies that would best improve their data center strategy. The Expo Hall featured a Data Center World Theater that hosted Solution Spotlight Sessions, the Innovation Challenge, and Data Center World's third annual Rack and Stack Challenge, which brought together multiple teams of two to see who could create the tidiest rack space in the shortest amount of time. Keynotes This year's keynotes provided a comprehensive overview of the current trends impacting the data center industry including Wade Vinson Chief Data Center Engineer at NVIDIA; Lucia Tian, Head of Clean Energy and Decarbonization Technologies, Google; Jeffrey Olson, Vice President of Business Development & Finance, Kairos Power; and Kevin O'Leary, Shark Tank veteran and renowned investor. Data Center World Innovation Challenge The Data Center World Innovation Challenge contest pitted data center technology startups against each other. The panel of judges included Vlad Galabov, Senior Director, Enterprise Infrastructure Research, Omdia; Raymond Parpart, Director Data Center Strategy & Operations | IT Services, The University of Chicago; and Tara Gibb, Senior Director, Data Center World. Data Center Innovation Challenge Winners include: Most Disruptive Technology – Energy Efficient HVAC Air Filters | R-Zero Best Chance for Market Success – Exowatt | A Bold New Future in Energy Starts Here Best Ability to Gain Additional Capital – FlexConnect for Data Centers Most Influential Founding Team – Exowatt | A Bold New Future in Energy Starts Here Data Center World Awards Programs Data Center World offered two awards programs. The Data Center World Lifetime Achievement award honors a leader who has made significant contributions to the industry – demonstrating mentorship, dedication to sustainability, and promotion of innovative technologies and processes in the data center. Christian Belady, Senior Advisor, DigitalBridge received the third annual award. The Data Center Manager of the Year celebrates exceptional leaders in the data center industry and was awarded to Ryan Patten, Director of Site Operations, Novva Data Centers. Finalists included: Jakob Bergstedt, Head of Operations, Conapto Jeffrey Burns, Data Center Manager, NYI James Hart, Operations & Maintenance Regional Director East, TECfusions Ryan Osborn, Director of Operations, Scott Data Center Ryan Patten, Director of Site Operations, Novva Omdia Analyst Summit Data Center World hosted the Omdia Analyst Summit presented by global technology research firm, Omdia. The fourth annual Summit featured a vendor-agnostic perspective on industry and technology trends. Power Up Program Data Center World hosted its third annual PowerUp Program, which offered STEM students from Northern Virginia Community College sessions with data center professionals, valuable advice for professional development from industry experts, a 'Data Center 101' class, and access to the expo floor, all designed to embolden students and young professionals to consider a career in the data center industry. NEW: Data Center World Power Conference Data center power is the lifeblood of modern digital infrastructure, enabling everything from cloud computing to AI, and requires substantial energy for servers, cooling, and other essential systems. Data Center World is announcing that it will host a new event, Data Center World Power, which will take place September 29-October 1, 2025 at the Hyatt Regency Hill Country Resort. To stay up to date with Data Center World Power news, visit Data Center World will take place April 20-23, 2026, in Washington, D.C. For additional information on exhibition or sponsorship opportunities, contact Susan Gillespie at Stay connected with Data Center World on X, LinkedIn, YouTube and Facebook. About Data Center World Data Center World is the global conference for data center facilities and IT professionals. It offers premier education, abundant networking, and the broadest access to best-in-class vendors. Designed to help data center and IT infrastructure professionals with challenging issues, Data Center World presents top quality knowledge without bias towards a specific vendor product or service. CIO Dive named Data Center World one of the top technology conferences to attend in 2024 for the second consecutive year. Additionally, for the third year in a row, Data Center World has been recognized by Trade Show Executive as a fast-growing trade show. Data Center World 2026 will be held April 20-23, in Washington, D.C. Data Center World is produced by Informa PLC. Building on the success of Data Center World U.S., the inaugural Data Center Asia, taking place July 15-17, 2025 in Hong Kong, will serve as the epicenter for data center technology innovations and business transformations in the fast-growing Asia-Pacific markets. About AFCOM AFCOM advances data center and IT professionals by delivering comprehensive and vendor-neutral education and peer-to-peer networking to its members around the world. Through forward-looking research, AFCOM supports thousands of IT, operations, facilities, builders/designers and vendors working in the data center and IT infrastructure industry. In serving the data center industry for more than 40 years, AFCOM has earned recognition as the market leader in educating, connecting and guiding the data center community.
