14 hours ago
First Abu Dhabi Bank deploys iGCBdebt management tech
Intellect Global Consumer Banking (iGCB), a business unit of Intellect Design Arena Limited, announced that First Abu Dhabi Bank (FAB), the UAE's global bank, has successfully implemented Intellect Consumer Banking's Debt Management solution offered as a part of Lending.
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The initiative marks a pivotal step in FAB's credit strategy to enhance operational efficiency and customer experience by transitioning to a comprehensive and automated digital process.
The integration of debt management automates various processes and links over ten subsystems within FAB, allowing for real-time data visibility of the credit portfolio. This enhancement is aligned with the bank's forward-looking vision to fully automate its debt collection features over the next five years, reinforcing its customer-first approach and ambition to grow stronger by investing in technology and people.
Post the implementation of Lending, the bank will be able to:
– Create collection strategies in Lending application through equal distribution, percentage allocation and bucket based queue stamping
– Efficiently manage collections across loan and card variants through the Lending application
– Streamline the collection process and reduce the cost of recovery
– Efficiently partner with loan recovery agencies to improve collection by getting complete visibility of the information and actions taking place with agencies working on debt
First Abu Dhabi Bank is embarking on a transformative journey with Intellect, by implementing Intellect's Lending, thereby marking a significant step in the bank's digital roadmap. This collaboration reflects FAB's commitment to providing the most efficient, customer-centric banking experience across its expanding global network, building upon a technology partnership with Intellect that began in 2005.
Rajesh Saxena, CEO, Intellect Global Consumer Banking, said, 'At Intellect consumer banking, we are honoured to collaborate with First Abu Dhabi Bank (FAB) on this crucial initiative, reinforcing a shared commitment to innovation and digital transformation. FAB's decision to implement Digital Lending, following their investment in our core banking and digital engagement platform, highlights the strength of this partnership and FAB's confidence in our advanced solutions. We remain dedicated to empowering our partners, including FAB, on their digital transformation journey, equipping them with innovative solutions that cater to the evolving demands of their customers.'
