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HDI Announces Winners of the 2025 HDI Awards
HDI Announces Winners of the 2025 HDI Awards

Business Wire

time21-05-2025

  • Business
  • Business Wire

HDI Announces Winners of the 2025 HDI Awards

LAS VEGAS--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating technical support and service management across the enterprise, today announces the winners of HDI's Global Service and Support Awards, which recognize the individuals, teams, and organizations that have achieved and maintained the highest standards of excellence in technical support and service management. The winners were announced at SupportWorld Live, which is taking place May 18- 22 at the MGM Grand in Las Vegas, NV. The 2025 HDI Award winners: Lifetime Achievement Award HDI has selected Doug Tedder, HDI Business Associate and Principal of Tedder Consulting LLC, to receive the HDI Lifetime Achievement Award. Tedder is an innovative and solutions-driven service management professional with more than 25 years of experience across a variety of industries. Tedder has a proven track-record of success implementing ITSM processes, focusing on value delivery and organizational transformation. Tedder is a Fellow in Service Management (FSM), an ITIL Expert and v2 Service Manager, and a certified ISO/IEC 20000 Consultant Manager. He holds all of the ITIL Capability certificates, and he's a certified ITIL Foundation trainer. As an active volunteer within the ITSM community, Tedder is a frequent presenter at industry user group meetings, webinars, and conventions. He is also an HDI trainer and consultant. Individual Award Winners Best Service and Support Manager: Darryl Jacoby, Johns Hopkins University Applied Physics Laboratory Best Service and Support Technician: Mason Lezette, Rochester Institute of Technology (RIT) Best Service and Support Analyst: Meghan O'Connor, UPMC Best Local Chapter Officer of the Year: Liz Bunger, Vertex, Western Central New York Chapter Team Award Winners Best Customer Experience: UAA IT Experience Team Best Service and Support Culture: SitusAMC Best Service and Support Organization: First American Desktop Support Best Service Improvement Initiative: Unisys Best Use of Technology: First American, IT Service Desk The Industry Award winners were evaluated through a meticulous selection process. Submissions were judged by panels comprised of service and support industry experts, tasked with selecting the industry's top team, manager, analyst, desktop support technician, HDI local chapter officer, and more. Tara Gibb, Senior Director of HDI. 'We reviewed many outstanding submissions to our program. We are thrilled to celebrate the outstanding individuals, teams and organizations that achieved and maintained the highest standards of excellence in technical support and service management. Congratulations to the winners of the 2025 HDI Awards.' To learn more about HDI's Global Service and Support Awards, click here. Stay up to date with HDI on Facebook or LinkedIn. About HDI For more than thirty-five years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, harness knowledge, transform teams, make connections, and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From the employee to the enterprise, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, community-based networking opportunities, and insightful research and informational resources. What does HDI stand for? HDI stands for smarter service resulting in better business outcomes. Learn more at HDI is brought to you by Informa Connect.

Farrell injured as Lyon beat Racing to set up Bath final
Farrell injured as Lyon beat Racing to set up Bath final

BBC News

time04-05-2025

  • Sport
  • BBC News

Farrell injured as Lyon beat Racing to set up Bath final

Challenge Cup semi-finalLyon: (10) 29Tries: Rattez, Saginadze Cons: Berdeu 2 Pens: Berdeu 5Racing 92: (8) 15Tries: Escobar, Labarbe Con: Tedder Pen: Tedder Owen Farrell's final audition for British and Irish Lions selection ended early as England's record point-scorer suffered a head injury in Racing 92's 29-15 Challenge Cup semi-final loss to is in contention for a call-up by his father and Lions head coach Andy Farrell, who will announce his touring squad on Thursday, but the 33-year-old was replaced in the 19th minute in the latest setback in an injury-hit semi-final was scoreless when Farrell, playing for Racing at inside centre for the first time, went off former Saracens playmaker was playing in just his 17th match for Racing this season, and is up for Lions selection alongside fly-halves Finn Russell, Fin Smith, Sam Prendergast, Marcus Smith and George Farrell's injury Leo Berdeu kicked Lyon into the lead and Vincent Rattez scored the hosts' opening try before Racing hit back through Diego responded after half-time and Beka Saginadze crossed for their second try after another Berdeu penalty but, as in the first half, Racing replied quickly with a try through Kleo visitors, though, lacked a cutting edge in attack as Berdeu landed another couple of penalties to end the game with a 19-point haul and book Lyon a place in the Challenge Cup final against Bath in three weeks.

SC Senate sends hate crime enhancement bill to floor
SC Senate sends hate crime enhancement bill to floor

Yahoo

time17-04-2025

  • Politics
  • Yahoo

SC Senate sends hate crime enhancement bill to floor

COLUMBIA, S.C. (WSPA) – South Carolina is one of two states without a hate crime law. This bill, if passed, would add extra punishment for certain crimes if motivated by hate or bias. The bill would increase the penalty for someone who commits a violent crime and or assault by a mob in the second degree. If you target someone because of their race, color, religion, sex, gender, national orientation, or disability, the penalty could also go up to $10,000 in additional fees and up to five extra years in prison. 'Not one person is safer because of this bill. Not one. Nobody is helped by this. A lot of people are harmed by it,' said Senate Majority Leader, Senator Shane Massey (R – Edgefield). Massey said a crime against one person should have the same penalty as the same crime against another. He also stated that, even though 48 states have passed a hate crime bill, no one has gotten rid of hate. 'When the penalty against some people is less than the penalty against someone else for the exact same offense, it says that some people are less important than others. There is no win here other than a political win. Nobody is made safer,' he added. 'Nothing is done to improve the environment.' Sponsor, Senator Deon Tedder (D – Charleston) said this bill is not about picking one person over another. 'I don't see anywhere where it refers to hate, and so, I'm confused as to where that keeps coming from. This is simply an enhancement of penalties,' Tedder said. Tedder added that this bill would protect everyone, and that it has similarities to other bills. 'Essentially we just passed something-or are in the process of signing one-to enhance penalties for people who work in hospitals if they are assaulted; and so, I'm confused as to how this is picking one person over another. ' There is another Hate Crime Bill in the house that is named after a Reverend who died from a hate crime in Charleston. That bill is still in the committee process. The Senate bill will head to the floor with bi-partisan support and a vote of 12-8. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

State Sen. Deon Tedder to hold town hall meeting Thursday in North Charleston
State Sen. Deon Tedder to hold town hall meeting Thursday in North Charleston

Yahoo

time14-04-2025

  • Politics
  • Yahoo

State Sen. Deon Tedder to hold town hall meeting Thursday in North Charleston

NORTH CHARLESTON, S.C. (WCBD) — A state senator representing parts of Charleston and Dorchester counties will hold a town hall meeting Thursday in North Charleston. State Senator Deon Tedder (D) said constituents will have the opportunity to ask questions and learn more about how the legislative process works. He also plans to address how specific pieces of legislation recently passed or under consideration by state lawmakers directly impact the district. 'I'm hosting this town hall to provide a transparent, straightforward update on what's happening at the State House — and just as importantly to hear directly from the people I represent,' Tedder said. 'In times of uncertainty at the federal level, it's more important than ever that we stay connected, stay informed, and stay focused on the issues that matter most to our communities.' Sen. Scott to tour Charleston homeless shelter while visiting area affordable housing projects The public event is scheduled for April 17 at 5:30 p.m. at the Royal Baptist Church Education Building on Pearson Avenue. Tedder won a special election in November 2023 to represent District 42 in the South Carolina Senate. Months later, he won the Democratic primary, cementing an unopposed run for his first full term in last November's general election. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Newly-formed caucus will support millennial, Gen Z lawmakers in South Carolina
Newly-formed caucus will support millennial, Gen Z lawmakers in South Carolina

Yahoo

time27-02-2025

  • Politics
  • Yahoo

Newly-formed caucus will support millennial, Gen Z lawmakers in South Carolina

COLUMBIA, S.C. (WCBD) — A pair of state lawmakers have formed a new bipartisan group in South Carolina to help the next generation learn how to navigate the legislature and work across the aisle. State Sen. Deon Tedder, 34, and State Rep. Brandon Newton, 30, officially launched the Future Caucus on Wednesday, joining a nationwide network of leaders 45 years old and younger who are working to bridge the political divide. Tedder, a Charleston Democrat, said he first got involved with the group during his freshman term as a state representative. But before he could bring it to the Palmetto State, he needed to find a Republican colleague willing to join the effort. 'I was the minority whip in the House, [Newton] was the majority whip in the House, so we would often whip votes against each other for partisan issues, but we became close friends, started to have conversations, and really agreed on a lot,' Tedder said. 'We believe it's a good effort to launch this caucus here to provide that bipartisan support, across the aisle, for our younger state legislators,' he continued. Newton, a Lancaster Republican, said the caucus will focus on issues that matter most to millennials and Gen Z voters like housing and modernizing state laws to adapt to rapidly evolving technology. An exact legislative agenda has not been set as leaders say they are waiting for input from their members. 'We're really going to let our members, whenever we get an official count, drive that,' Netwon said. Regardless, Newton said the group plans to only push bills agreed to by a majority of members in both parties so as to not 'lose the spirit' of bipartisanship. The Future Caucus was originally founded in 2013 as the Millenial Action Project by a group of college students. It rebranded in 2023 and has expanded to serve over 1,900 young legislators in 35 states and Congress. By joining, members gain access to networking opportunities, leadership training, policy workshops, and other support mechanisms that are tailored to each state's individual needs. 'At the end of the day, we're really looking to Senator Tedder and Representative Newton to design an experience for themselves and for other young lawmakers that makes sense here,' said President and CEO Layla Zaidane. Changes in how lawsuits are handled in South Carolina split parties One of the caucus' goals, according to Zaidane is to ensure that political polarization does not slow the legislative process. 'Our mission is really the same as most of the American people which is to see our institutions function properly,' she said. 'I think we're all exhausted by polarization, by problems not getting solved and by people being performative and not actually backing up their talk with action.' 'We believe the next generation can't sit around and complain about that, we have to do something about it,' Zaidane added. A Future Caucus report released ahead of the 2024 general election found that one in four congressional candidates belonged to the two youngest generations. Still, candidates over the age of 45 outnumber younger candidates by two-to-one, with the average age in the House and Senate at 57.9 and 65.3, respectively. The same is true in many states, including South Carolina, where lawmakers under 45 comprise about 20% of the General Assembly. At the time they were elected, Tedder and Newton were the youngest lawmakers in their respective chambers. That is no longer the case. 'Now we have people who have come behind us who we hope will join this caucus, and so it's exciting to see more young people run for office,' Tedder said. South Carolina is now the 35th state with a Future Caucus chapter. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

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