16-05-2025
Tesco app and website down as ‘technical issues' leave customers locked out of accounts
TESCO customers have complained of being locked out of their accounts this afternoon.
Shoppers have been receiving error messages on the website informing them of "technical issues".
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One customer wrote on social media: "@Tesco there is a problem with your app? Keeps saying something is wrong and wont let me log in.
"Ive deleted it and reinstalled but same issue on all devices. Will it be sorted today? Shopping coming tomorrow and only have 1x4 pints of milk and 2 loaves in the basket."
More than 1,000 reports have been made on Downdetector, which monitors website and app outages.
There was an initial flurry of reports just before 12pm, with more than 600 people complaining of issues.
By 3pm, even more people had reported problems with the app and website.
Some 60% of users are experiencing problems with the app and another 20% with the website.
Another 20% of people said they're having trouble logging in.
Tesco has confirmed to The Sun that it is experiencing issues.
It's currently unclear whether deliveries are affected.
A customer service spokesperson wrote on social media site X: "We do currently have an issue with the website and the app and our IT team are aware of this and looking into it but we have no timescale of when this will be resolved I'm afraid."
