6 days ago
NetSuite adds AI translation to workflows for seamless teamwork
NetSuite has released a new feature called Text Enhance Translate, providing in-field translation capabilities integrated within NetSuite workflows.
The feature allows users to instantly translate text fields into more than 20 supported languages, including Chinese (Simplified & Traditional), Czech, Danish, Dutch, various English variants, Finnish, French (France/Canada), German, Indonesian, Italian, Japanese, Korean, Norwegian, Portuguese (Brazil), Spanish, Swedish, Thai, Turkish, and Vietnamese.
Enhanced collaboration
The company states that this new functionality is aimed at boosting collaboration between teams operating across different language regions, simplifying daily activities such as reviewing invoices, responding to customer support queries, or setting up HR job descriptions. The upgrade allows organisations to avoid delays that can arise when texts have to be translated externally or by human translators, especially for routine operational usage. "With Text Enhance Translate, users can instantly translate a field or a portion of text within the NetSuite product, whether that's a vendor invoice, a customer support response, or a job description in an HR record."
According to NetSuite, about one in three of its customers currently uses the Text Enhance tools to improve productivity, minimise errors, and craft contextually relevant content across different company departments. The new translation functionality is described as a significant extension of these capabilities.
Business context awareness
The company asserts that Text Enhance Translate differs from generic translation tools by deploying generative AI designed to understand both business and operational context. This includes interpreting intent, tone, industry jargon, and workflow-specific terminology. This approach, the company claims, is especially beneficial in handling business documents and specialised records across multiple industries and regions. "Unlike basic translation tools, Text Enhance Translate can understand your business context, your data, and your workflow, helping your teams collaborate more effectively across borders and languages."
For example, a sales manager based in Tokyo is able to translate deal records from English to Japanese prior to discussing pricing with local leadership. Finance teams can interpret vendor contracts in French that are stored in NetSuite without waiting for a human translator. Likewise, customer support agents can respond to tickets in the original language submitted by the customer using the context-aware capabilities of the tool.
Technology and usage
Text Enhance Translate can be accessed from any text field in the NetSuite product, where users can select the translate option via the Text Enhance icon. The translation process will prioritise enabled languages based on each user's settings in NetSuite's multi-language configuration.
For more complex requirements, NetSuite Admins and power users can utilise Prompt Studio to construct tailored workflows that combine translation operations with other AI-powered instructions. Additionally, developers are able to incorporate translation into custom processes via the SuiteScript GenAI API, such as automatically translating customer comments when synchronising with a customer relationship management system.
Language support and deployment
Text Enhance Translate is available in all markets where NetSuite Text Enhance is currently supported, with direct translation capabilities across over 20 languages. "With translation embedded directly into NetSuite workflows, customers can now onboard international employees faster, localise customer communications with confidence, and help reduce operational friction as they expand abroad."
NetSuite indicates that the feature is now available to all customers using NetSuite Text Enhance, supporting global operational requirements as businesses continue to grow and engage in international activities.
