Latest news with #TomasGorny
National Post
15-05-2025
- Business
- National Post
Nextiva Celebrates First-Ever Customer Experience Day™--Honoring the People and Progress Behind Better Business Connections
Article content A new global holiday celebrates the power of customer experience—and the company that's spent 17 years helping businesses deliver it. Article content Article content SCOTTSDALE, Ariz. — Today, Nextiva—a leader in unified customer experience management—is launching Customer Experience Day, a new global observance recognizing the businesses, teams, and individuals who go above and beyond to deliver exceptional customer experiences. Celebrated annually on May 15, the day also marks Nextiva's founding in 2008, highlighting the company's 17-year commitment to putting people first. Article content Created to spotlight the rising importance of CX in today's business landscape, Customer Experience Day invites companies of all sizes to honor the people and tools behind the everyday interactions that build trust, loyalty, and long-term success. Article content For Nextiva, the day holds added meaning: it reflects nearly two decades of empowering small businesses to deliver the kind of seamless, high-impact experiences once reserved for the enterprise. Article content 'At Nextiva, we believe customer experience is the single most powerful differentiator in business today,' said Tomas Gorny, CEO and co-founder of Nextiva. 'We created Customer Experience Day to spotlight the people and businesses who put their customers first. Today, every brand competes not just with others in their category—but with the best experiences customers have anywhere. It's time we recognize that delivering amazing experiences isn't just a nice-to-have. It's how we grow, how we win, and how we build lasting relationships.' Article content Since its founding in 2008, Nextiva has worked to empower small and mid-sized businesses with powerful, easy-to-use tools that elevate how they connect with their customers. From communication to automation to real-time insights, the company has led the evolution of customer experience technology—without losing sight of the people it serves. Article content 2008 – Founding Vision Nextiva launched with a bold mission: to make business communication simple, reliable, and accessible for every company—not just large enterprises. While it began with phone systems, the vision was always broader: to help small businesses connect more effectively with their customers. From local shops to startups and service providers, businesses could now access affordable, professional-grade tools that kept them responsive, reliable, and customer-focused from day one. 2016 – Scaling as a UCaaS Leader Within a few years, Nextiva became one of the top UCaaS platforms in the U.S., powering millions of conversations daily. For small businesses, it meant being able to answer customer calls and resolve issues quickly—allowing lean teams to operate smoothly and confidently, without the complexity or cost of enterprise systems. 2021 – Introducing the NextivaONE Platform With the launch of NextivaONE, the company unified phone, video, text, email, and chat into a single, intuitive workspace. This shift transformed Nextiva into a true customer engagement platform. By creating a single workspace, it enabled small teams to respond faster, collaborate better, and offer a seamless experience—making every customer feel prioritized. 2023 – Reframing the Industry Nextiva began reshaping the conversation—not as just a UCaaS or CCaaS provider, but as a pioneer of Unified Customer Experience Management. The focus moved from adding features to delivering connections—helping small businesses compete with bigger brands by creating more personalized, consistent experiences at every touchpoint. 2024 – Driving Real Outcomes, Not Just Software Today, Nextiva's platform includes advanced automation, analytics, and workflow tools that help small businesses solve real-world problems: faster support, smarter service, and stronger loyalty. Whether it's a local salon, HVAC company, or boutique agency, small businesses now have access to the same CX-enhancing tools as major corporations—without the complexity or cost. Article content As a recognized industry leader, Nextiva is continuously innovating to build products that don't just support customer experience—they transform it, making every interaction smarter, more seamless, and deeply human. Article content As the official sponsor of Customer Experience Day, Nextiva invites companies everywhere to participate by recognizing their customer experience teams, sharing service success stories, and reflecting on the value of human connection in a digital-first world. Article content Article content Article content Article content Article content
Yahoo
08-05-2025
- Business
- Yahoo
Nextiva Launches Customer Experience Day – A New Global Holiday Celebrating the Power of Putting Customers First in Business
SCOTTSDALE, Ariz., May 08, 2025--(BUSINESS WIRE)--On May 15th, which will be the 17th anniversary of the company's founding, join Nextiva to celebrate the future of customer experience—where AI-driven technology empowers the people redefining how businesses engage, serve, and build lasting relationships with their customers. What: Nextiva, a leader in unified customer experience management, has established Customer Experience Day—a new annual international observance held every May 15 to recognize the people and businesses who go above and beyond to deliver exceptional customer experiences. Customer Experience Day celebrates the rising importance of empathy, innovation, and human connection in business, and invites organizations of all sizes to participate by honoring their customer-facing teams, sharing stories of standout service, and reflecting on the evolving role of CX in today's marketplace. When: May 15, 2025 (and annually moving forward) Where: Global celebration across social media and within companiesOfficial info: Hashtag: #CustomerExperienceDay Why: In a world where technology is rapidly transforming how businesses engage with customers, this new observance puts the spotlight back on the human side of the experience—acknowledging that every memorable brand interaction starts with a person who chooses to go the extra mile. Who: Tomas Gorny, CEO & Co-Founder of Nextiva, is available for interviews to discuss: The vision behind Customer Experience Day The role of CX as a business differentiator How Nextiva's platform is enabling the next generation of customer engagement About Nextiva Nextiva powers over a million users and billions of interactions annually with its customer experience platform. From one AI-powered customer experience hub, Nextiva Unified-CXM transforms how businesses engage with their customers with orchestrated customer journeys that help businesses acquire, retain, and grow customers. The company's commitment to Amazing Service® and a customer-focused approach has been the cornerstone of its success. Nextiva was established in 2008 and is headquartered in Scottsdale, Arizona. Discover more at View source version on Contacts PRESS: Navideh ForghaniGravity Strategic Partnersinquiries@
Yahoo
25-04-2025
- Business
- Yahoo
Nextiva opens AI innovation hub in India
US-based customer experience (CX) management platform Nextiva has announced the opening of its innovation centre in Bengaluru, India. The facility will be the company's second-largest location outside of the US and is part of Nextiva's intention to significantly expand its staff in India. The centre will cover an area of 3251.6sqm, acting as a hub for product innovation and advancing the business's next-generation platform capabilities. The expansion follows a year of rapid development for the company's operations in India, where it more than doubled its local workforce to 300 employees. The company now plans to add more than 150 workers in India as it aims to speed up development for its next generation of artificial intelligence (AI)-driven goods. "The next era of customer experience technology is being built in India," Tomas Gorny, co-founder and CEO of Nextiva, said. "This isn't just about expansion, it's about acceleration. Our teams in India are building foundational AI technologies that will redefine how businesses connect with their customers globally. This is where category-defining innovation is happening.' This expansion also includes the full integration of Simplify360, the AI-powered, social-first customer experience platform acquired by Nextiva in 2023 which includes extensive domain knowledge in multichannel CX, social media and AI to the global platform. Chief product and technology officer Senthil Velayutham said, 'The new roles in the Bengaluru office will primarily be within the product and tech divisions." "The core AI is built here, and some of the core platforms are built in India. I would say India is one of the centres of gravity for us," he added. Founded in 2006 and backed by Goldman Sachs, Nextiva offers cloud-based communication tools for businesses such as voice over internet protocol phone systems, video calls, team chat, and basic CRM functionality. The firm's AI platform can assist businesses in streamlining internal cooperation as well as consumer communication. Despite having most of its customers in North America and Europe, Nextiva also serves Indian businesses like ICT, Cred, Upgrad, PhonePe, Meesho, and Axis Max Life. "Nextiva opens AI innovation hub in India" was originally created and published by Investment Monitor, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Time of India
25-04-2025
- Business
- Time of India
CX management startup Nextiva launches hub in Bengaluru; plans to hire 150 in India
The new roles in the Bengaluru office will be in the product and tech divisions. This expansion also involves the complete integration of Simplify360, the AI-powered customer experience platform that Nextiva acquired in 2023. Tired of too many ads? Remove Ads Tired of too many ads? Remove Ads Customer experience (CX) management platform Nextiva announced on Friday the launch of its innovation centre in Bengaluru. This will be its second-largest facility outside the US, and the company plans to further increase its Indian an Arizona-based unicorn valued at $2.7 billion in its last funding round in late 2021, has more than doubled its headcount in India to 300 in the past year, and plans to hire 150 more this year, chief executive Tomas Gorny told also commented on the evolving perception of India's tech talent, stating, "When you think about 20 years ago, people looked at India as an outsourcing hub. This has started changing with the advancement of the school systems and education. India went from being looked at as just an augmentation centre to a very progressive talent pool. Many AI companies from India are way more progressive than those in the US."Founded in 2006 and backed by Goldman Sachs, Nextiva offers cloud-based communication tools for businesses. These include voice over internet protocol (VoIP) phone systems, team messaging, video calls, and basic customer relationship management (CRM) features. The platform aims to help companies streamline both internal collaboration and customer communication through a unified, AI-powered Nextiva's customer base is predominantly in North America and Europe, the company also services Indian businesses, including ITC , Cred, Upgrad, PhonePe, Meesho, and Axis Max to chief product and technology officer Senthil Velayutham , the new roles in the Bengaluru office will primarily be within the product and tech divisions. He emphasised the critical role of the Indian team, stating that "the core platform development of the company's customer experience technology is done in India." "The core AI is built here, and some of the core platforms are built in India. I would say India is one of the centres of gravity for us," he expansion also involves the complete integration of Simplify360, the AI-powered customer experience platform that Nextiva acquired in 2023. It will now operate entirely under the Nextiva joins a growing list of AI-focused unicorns establishing hubs in India and seeking local talent. ET reported on April 9 that data management firm Reltio launched its R&D hub in Bengaluru and is scaling its local team. Fleet management startup Motive also intends to more than double its India headcount in the coming year. Abbyy Software , a unicorn specialising in AI-powered document automation, has opened an R&D centre in Bengaluru with plans to double its headcount over the next year.
