12-05-2025
Forum: Ensure reliable mobile connectivity in buildings and basements
I n today's digital age, reliable mobile connectivity is no longer a luxury but a necessity.
While Singapore boasts excellent telecommunications infrastructure, many buildings and underground spaces such as basements, carparks and even some above-ground condominium units still suffer from weak or non-existent mobile signals.
This not only inconveniences subscribers but also poses safety risks in emergencies.
Currently, mobile operators are required by the Infocomm Media Development Authority to provide coverage of at least 85 per cent within buildings, including first-level basement carparks.
With more new buildings having environmental decks and more basement levels for parking cars, this requirement seems grossly inadequate.
Last-mile deliveries have become more important to daily life. With the Tripartite Workgroup for Last-Mile Deliveries aiming to enhance the safety of platform workers and minimise the inconvenience that delivery pickups and drop-offs may cause others, more buildings are situa ting their drop-off and pickup points in basements, and there is greater need for adequate telco signal provision.
Telecoms providers and building owners must collaborate to improve in-building coverage, ensuring seamless connectivity for all users. Enhanced signal penetration in basements and high-rise buildings will not only improve service quality but also support Singapore's Smart Nation vision, where constant connectivity is vital for work, safety and daily life.
I urge the authorities and service providers to prioritise this issue, ensuring that all subscribers – whether in a mixed development shopping mall, residential basement or high-floor residential tower – receive the reliable service they deserve.
Dennis Tan
President
MCST Association of Singapore
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