15-07-2025
Paisley service which supports offenders praised by users and watchdog
Turnaround Throughcare received an unannounced inspection from the Care Inspectorate in April.
A Renfrewshire resident has told a Scottish watchdog how a service to support offenders saved their life.
The service user praised the impact of Turnaround Throughcare when the Care Inspectorate made an unannounced visit to the facility over two days in April.
The charity, which seeks to help people turn their back on crime, received a positive report.
Based on a scale of one to six where one is unsatisfactory and six is excellent, it was rated as five – meaning 'very good' – for the two categories in which it was assessed – how well it supports people's wellbeing and its staff team.
Turnaround Throughcare provides recovery support to people living in the community who have had some involvement in offending. People receive support to stabilise in preparation for moving into Turning Point Scotland's residential service, Turnaround Residential, based in Paisley.
Then after a period of living within Turnaround Residential, people receive outreach support to return successfully to living in the community.
Among the key messages, the report by the inspectors said: 'People were supported to have high quality, positive experiences and outcomes and people were supported by familiar, consistent, high-quality staff.'
To prepare for the inspection, the Care Inspectorate reviewed information about the service.
This included previous inspection findings, registration details, information submitted by the service and intelligence gathered since the last inspection.
In making its evaluations, the Care Inspectorate spoke with five people supported by the service; spoke with staff and management; observed practice and daily life and reviewed documents.
Within their report, the inspectors noted the facility, based in Gleniffer Road, had 'significant strengths' in supporting people's wellbeing.
The report said: 'We spoke to five people who were supported by the service. They told us that the service supported them to a high standard. People were supported to ensure their benefits were in place and they were able to look after themselves day-to-day.'
And the facility was praised by people using the service, one user told the inspectors, 'staff are amazing, caring, responsive and understanding', while a second client stated they could 'speak to staff about anything' while another person added, 'the staff and service are brilliant to be honest, was the best thing to happen to me. I would have ended up dead if it wasn't for them'.
Staff at the Paisley facility were also praised by the visiting inspectors with them noting staff gave 'an overall impression of a close team of staff who worked well together' stating this meant that people 'experienced a very good level of care'.
Patrick McKay, director of operations, told the Paisley Daily Express: 'Turning Point Scotland is delighted to receive 'very good' in a recent report from the Care Inspectorate on our Turnaround Throughcare Service.
'The report highlighted that the people we support at Turnaround receive person-centred care to empower them to make positive changes and build fulfilling lives beyond their involvement with the justice system.
'We appreciate that our staff have been recognised for their hard work and dedication to the people using this service.'
