30-04-2025
Journey Mappers launches UAE Assist - an assistance app for travellers
Sheikh Ahmed Al Qassimi Group's Journey Mappers has announced the launch of UAE Assist, an innovative tech-driven travel assistance service designed to enhance safety, security, and convenience for UAE travellers. Partnered with Satguru Travels, UAE Assist aims to redefine real-time tourist support with seamless, on-ground assistance through its state-of-the-art mobile application.
As the UAE continues solidifying its position as a premier global travel destination, UAE Assist serves as a game-changer in responsible tourism, ensuring that every traveller receives instant support in moments of distress and when in need. The service is designed to provide 24/7 emergency assistance, real-time GPS tracking, and direct call support for incidents related to medical emergencies, theft, baggage loss, police support, emergency transit, and many more.
'We are delighted with this association with UAE Assist as this platform provides all support to the visitors visiting UAE, who have been one of the major factors for the economic growth of this country. We stand committed to providing the best service support,' said Sheikh Ahmed bin Faisal Al Qassimi.
Pioneering a new era in travel assistance
UAE Assist is a cutting-edge travel assistance platform, integrating technology with on-ground support to create a seamless experience for visitors. The mobile application will be available on Android and Apple Play Stores, offering an intuitive touch-button interface that will instantly connect travellers to verified support services. This initiative is designed to provide:
Round-the-clock emergency assistance: Immediate support for medical crises, lost belongings, legal issues, and other unforeseen incidents.
Seamless crisis management: Collaborations with local authorities ensure rapid response and resolution.
Real-time location tracking: Auto-activated GPS for precise assistance to travellers in need.
Trust and security: Verified and professional assistance to enhance the UAE's reputation as a safe and welcoming travel destination.
Reliable and authentic travel information: Authentic and verified information related to travel inquiries of travellers.
'At UAE Assist, we aim to set new benchmarks in travel assistance. Our partnership with Satguru Travels and the Royal office of Sheikh Ahmed bin Faisal Al Qassimi is a testament to our commitment to ensuring that every traveler can explore the UAE with confidence, knowing that help is just a touch away,' said Harish Khatri, founder and MD of India Assist and UAE Assist.
The launch of UAE Assist aligns with the vision of bolstering tourism safety and establishing the nation as a leader in tech-led hospitality services. The initiative aims to enhance traveler security, expand reach and accessibility, drive technological innovation, and boost economic growth. As a global leader in travel solutions, Satguru Travels brings its extensive network and expertise to UAE Assist, ensuring a seamless and efficient implementation of the service.
Anil Chandirani, Chairman and CEO of Satguru Travels commented: 'At Satguru Travels, we are committed to elevating the global travel experience through seamless and efficient implementation of the service. Our partnership with UAE Assist aligns perfectly with our mission to provide travellers with reliability, comfort, and peace of mind. Together, we are setting a new benchmark in responsible tourism by ensuring that every visitor to the UAE has access to real-time assistance whenever they need it.
With its patented technology and extensive operational expertise, UAE Assist will help position the UAE as a global role model for travel safety and assistance services. This initiative is set to inspire similar models worldwide, reinforcing the UAE's leadership in the tourism and travel security sector.
Dunston Pereira, CEO to the Royal Office of HH Sheikh Ahmed bin Faisal Al Qassimi added that in a technology-enabled era that we are all living in today, this platform will deliver the best services using AI and real data. Travelers will be able to spend their valuable time in this country without worrying about anything as UAE Assist is there for all assistance.
