Latest news with #UNOVIVA
Business Standard
28-04-2025
- Business
- Business Standard
RateGain launches UNO VIVA
An AI agent built on RateGain's AI-powered hotel commerce platform 'UNO' RateGain Travel Technologies (RateGain) announced the launch of UNO VIVA, the first CRS integrated AI voice agent built for hotels. UNO VIVA is an AI agent built on UNORateGain's AI-powered hotel commerce platform designed to streamline and optimize the reservation journey for hotels. Designed to be deployed independently or with CRS, UNO VIVA manages reservation-related calls with high efficiency and responsiveness. Built on top of an automatic speech recognition system with multi-lingual capabilities to manage 18+ languages, it ensures that every guest inquiry is addressed promptly and accurately, enhancing customer satisfaction and operational efficiency. Nearly 90% of inbound calls in hotels are repetitive, yet inconsistent responses often lead to missed opportunities, especially for high-value or complex bookings. Meanwhile, challenges like agent fatigue, high attrition, inadequate training, language gaps, and lack of real-time data drive up costs and result in dropped calls. With 40% of voice reservations going unanswered, UNO VIVA provides a scalable, intelligent solution to reduce operational strain, recover lost revenue, and ensure consistent guest experience. UNO VIVA directly addresses this gap by providing hotels with an always-on, intelligent assistant that reduces front desk workload, ensures accuracy, and delivers consistent service across every interaction. Designed to integrate smoothly with existing PMS, it empowers hotels to optimize team efficiency while delighting guests. Easy to integrate and to train, UNO VIVA can start providing results within a week and improve average value per booking. Available 24/7, UNO VIVA AI agent can easily process conversations in 18 languages, syncs live rates and availability to eliminate pricing errors, and seamlessly manages bookings sending instant confirmations to guests. Guests can use it to make new reservations, modify existing ones, or even cancel bookings. It can also understand the context of a guest's need and recommend suitable properties based on location and preferences.
Business Upturn
28-04-2025
- Business
- Business Upturn
RateGain launches UNO VIVA, the AI voice agent for hotels
RateGain Travel Technologies Limited, a global leader in AI-powered SaaS solutions for the travel and hospitality industry, has introduced UNO VIVA, an advanced AI voice agent designed to streamline hotel reservations. UNO VIVA integrates seamlessly with RateGain's UNO platform, an AI-driven hotel commerce solution, to enhance the efficiency and accuracy of reservation-related calls. UNO VIVA leverages automatic speech recognition and supports over 18 languages, allowing hotels to handle guest inquiries efficiently. The AI agent addresses the significant challenge of repetitive, often missed, inbound calls—accounting for nearly 90% of hotel communication. By automating responses to frequent queries, UNO VIVA minimizes agent fatigue and eliminates inconsistencies, leading to improved customer satisfaction. The AI voice agent is available 24/7, improving operational efficiency and reducing the burden on front desk staff. It is designed to sync live rates and availability, reducing pricing errors, and ensuring accurate booking confirmations. UNO VIVA also enables guests to make, modify, or cancel reservations easily, all while maintaining a personalized experience by understanding the guest's preferences. By offering seamless integration with Property Management Systems (PMS), UNO VIVA provides a scalable solution that can start delivering results within a week. It supports hotels in reducing operational costs, recovering lost revenue, and improving overall guest experiences. This innovative AI tool is set to transform hotel reservation management and contribute to the future of the hospitality industry. Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at
