Latest news with #UnBPOᵀᴹ
Business Wire
a day ago
- Business
- Business Wire
Firstsource and Guidehealth Partner to Accelerate AI-Enabled Value-Based Care Innovation for Health Plans
MUMBAI, India & DALLAS--(BUSINESS WIRE)-- Firstsource Solutions Limited (NSE:FSL, BSE:532809), a leading global provider of business management services and an RP-Sanjiv Goenka Group company, today announced a strategic partnership with Guidehealth – a pioneer in quality outcomes and value-based care innovation. This collaboration will empower health plans to deliver measurable value for members and providers by accelerating the adoption of next-generation, outcome-driven care models and preventive care. Firstsource's AI-first approach – recognized as a 'Front-Runner' in Generative AI for Healthcare Payers by Everest Group – combines deep domain expertise with its proprietary relAI™ suite and UnBPOᵀᴹ transformation model to help health plans move beyond incremental change. By embedding AI into operations, Firstsource enables streamlined processes, enhanced member engagement, and better health outcomes through intelligent, interoperable platforms that drive agility and measurable results. Guidehealth brings a proven track record in value-based care innovation, helping payers and providers shift to models that reward quality, efficiency, and improved patient outcomes. By combining advanced analytics, clinical expertise, and AI-integrated workflows, Guidehealth supports the implementation and optimization of Medicare Advantage Stars and value-based arrangements – delivering >4 Star performance and measurable improvements in care coordination, cost control, and member satisfaction within the first year. Venkatgiri Vandali, Head, Healthcare & Lifesciences, Firstsource, shared, 'This partnership marks a pivotal step in our mission to redefine healthcare operations. We're proud to support Guidehealth's bold vision for value-based care – uniting their innovation with Firstsource's AI-first, UnBPOᵀᴹ model. By integrating intelligent automation, deep domain expertise, and a human-first mindset, we're enabling health plans to deliver smarter, more personalized, and outcomes-driven care at scale. Together, we're orchestrating a new era of healthcare transformation.' Sanjay Doddamani, MD & CEO, Guidehealth, said, 'Guidehealth is committed to making great healthcare affordable for all by advancing value-based care by combining AI and empathy and delivering tech-enabled healthcare services across the healthcare system. Partnering with Firstsource enables us to combine our expertise in care delivery with cutting-edge AI and digital platforms, creating a powerful ecosystem for health plans and providers. We are excited to deliver measurable value for our clients and their network of doctors and patients.' Firstsource and Guidehealth will offer health plans a comprehensive suite of solutions that: Accelerate successful value-based care adoption through AI, advanced analytics, and clinical expertise Streamline claims and care management using automation and data-driven insights to ensure timely, appropriate care and operational efficiency Enhance member engagement and performance by delivering personalized, tech-enabled experiences that drive measurable improvements in MA Stars, cost, and clinical outcomes across the healthcare value chain Together, Firstsource and Guidehealth offer a powerful, tech-enabled partnership that blends operational excellence with clinical insight. Their combined capabilities help clients transform healthcare delivery at scale – accelerating digital maturity, improving health outcomes, and driving performance in a value-based care environment. About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: Bloomberg: FSOL:IN), is a global leader providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, we 'make it happen' for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - our differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for our clients. ( About Guidehealth Guidehealth is dedicated to making great healthcare affordable for all. The company partners with health systems and clinical networks to bring scale and predictable performance to value-based care across all lines of business. Led by physicians, Guidehealth augments existing primary care capacity using innovative AI-based protocols, remotely embedded Healthguides™, and a meticulously designed framework to predict those patients most in need of support in and beyond the exam room. For more information, visit
Business Upturn
a day ago
- Business
- Business Upturn
Firstsource Solutions partners with Guidehealth to boost AI-driven value-based healthcare transformation
By Aman Shukla Published on August 13, 2025, 16:36 IST Firstsource Solutions Limited has announced a strategic partnership with Guidehealth, a pioneer in quality outcomes and value-based care innovation. The collaboration aims to help health plans deliver measurable value for members and providers by fast-tracking the adoption of next-generation, outcome-driven care models and preventive healthcare solutions. Recognized by Everest Group as a Front-Runner in Generative AI for Healthcare Payers, Firstsource leverages its AI-first strategy through its proprietary relAI™ suite and UnBPOᵀᴹ transformation model. This approach integrates artificial intelligence into healthcare operations to streamline processes, improve member engagement, and deliver better health outcomes. By using intelligent, interoperable platforms, Firstsource ensures agility, efficiency, and measurable results for healthcare payers. Guidehealth brings extensive expertise in value-based care, supporting payers and providers in transitioning to models that reward quality, efficiency, and improved patient results. With advanced analytics, clinical insight, and AI-powered workflows, Guidehealth specializes in enhancing Medicare Advantage Stars ratings and optimizing value-based arrangements, often delivering over 4-Star performance along with improved care coordination, cost control, and member satisfaction in the first year itself. Through this alliance, Firstsource and Guidehealth will provide health plans with a comprehensive set of solutions to: Drive rapid adoption of value-based care using AI, advanced analytics, and clinical expertise Streamline claims and care management through automation and data-driven decision-making Boost member engagement with personalized, technology-enabled experiences that improve clinical outcomes, cost efficiency, and MA Star ratings This partnership blends operational excellence with clinical depth, enabling healthcare organizations to enhance digital maturity, improve patient outcomes, and achieve sustainable performance in a value-based care ecosystem. Ahmedabad Plane Crash Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at
Business Upturn
22-05-2025
- Business
- Business Upturn
Firstsource partners with Sanas to enhance customer conversations with AI
By Aman Shukla Published on May 22, 2025, 15:56 IST Firstsource Solutions Limited, a provider of business process management services and part of the RP-Sanjiv Goenka Group, has announced a partnership with Sanas, a company offering real-time speech understanding solutions. This collaboration brings accent translation technology into Firstsource's customer service operations. As part of Firstsource's UnBPOᵀᴹ strategy, the integration of Sanas' Real-Time Accent Translation aims to improve customer-agent communication. The solution enables real-time, speech-to-speech accent conversion, helping agents and customers understand each other more clearly regardless of regional accents. This is intended to reduce communication challenges and improve service efficiency. According to Firstsource, the technology supports an AI-driven approach to customer experience and has shown measurable impact in early use cases. Reported benefits from similar deployments in other organizations include: 17% increase in sales efficiency 21% improvement in Net Promoter Score (NPS) at a Fortune 20 tech firm 18% reduction in average handling time (AHT) 22% improvement in Customer Satisfaction (CSAT) 95% agent adoption rate No recorded cases of customers requesting to switch agents due to accent issues The technology is applicable across various industries, offering scalable support for voice-based customer interactions. The collaboration supports Firstsource's broader digital transformation efforts, focusing on operational efficiency and improved customer engagement through AI-powered solutions. Aman Shukla is a post-graduate in mass communication . A media enthusiast who has a strong hold on communication ,content writing and copy writing. Aman is currently working as journalist at
