Latest news with #Unifocus
Hospitality Net
11-06-2025
- Business
- Hospitality Net
Unifocus Launches Staff Collaboration Suite to Power a Human-First, Frictionless Hospitality Workforce
Dallas, TX — Unifocus, the hospitality industry's most complete labor and operations platform, today announced the launch of its Staff Collaboration Suite— the latest in a suite of dynamic solutions designed to eliminate the operational disconnects that slow teams down, integrating chat, mobile training, and AI-powered knowledge into a single, integrated experience. SCS is a foundational release within the company's newly established Communications pillar. 'Hospitality is built on human connection—but the tools we've given teams have too often gotten in the way,' said Karie Kelly, CPTO at Unifocus. 'This launch marks a turning point. It's the start of a platform experience that removes friction, reinforces people, and keeps the focus where it belongs: on service.' The Staff Collaboration Suite Includes: Chat – Real-time messaging for hotel teams, embedded into the same system they use to manage schedules, tasks, and service. Chat replaces radios and third-party apps with something better: integrated communication that's role-aware, property-specific, and secure. AskAI – A customizable, AI-powered assistant, AskAI delivers instant answers to SOP, policy, and operational questions. Teams get what they need in the moment—no paperwork, no guesswork. Training (LMS) – Structured onboarding and continuous learning, assigned by role and accessible without emails or classroom sessions. Training is designed around real hotel workflows—so staff learn what they need, when they need it. Optional Add-On: UAT Environment – For enterprise-scale testing and validation. The End of Patchwork Systems For decades, hotels have relied on a mix of radios, clipboards, emails, and apps—each solving one problem while creating others. The result? Friction. Between teams. Between systems. Between people and their work. The Staff Collaboration Suite is Unifocus' answer to that problem. It's not just new features—it's connective tissue. And it's built to work across the platform, layered directly over the company's Workforce Management and Hotel Operations pillars. 'Communication isn't just a function,' said Corey McCarthy, CMO at Unifocus. 'It's the space between people, between tasks, and between systems. When we get it right, everything flows. And when everything flows, hoteliers do their work better, more efficiently – and more profitably.' Shaping the Future of Hotel Technology The launch follows the introduction of XiQ (ExperienceIQ), Unifocus' newly rebuilt feedback engine. Together, XiQ and Staff Collaboration form the foundation of the Communications pillar—a long-term strategy to unify the signals, conversations, and workflows that define hospitality. Where other vendors offer standalone apps, Unifocus is designing something more: a fully connected platform where insights flow to the right place, people stay aligned in real time, and technology never distracts from the moment—it supports it. About Unifocus Unifocus is the hospitality industry's most complete labor and operations platform, purpose-built to help hotel teams run leaner, act faster, and improve every shift. With core pillars in Workforce Management, Hotel Operations, and Communications, Unifocus connects planning, execution, and feedback in one seamless system. Learn more at View source
Hospitality Net
04-06-2025
- Business
- Hospitality Net
Unifocus Launches XiQ: A Dynamic Survey Solution To Help Hotels Capture & Act on Guest Feedback in Real Time
Building an 'Experience Intelligence' Platform for Turning Insight into Action DALLAS, TX – May 29, 2025 — Unifocus, the hotel industry's most complete labor and operations platform, today announced the launch of Unifocus XiQ — a newly redesigned experience intelligence solution that gives hotel teams full control over capturing and acting on guest feedback in real time. Unifocus XiQ (ExperienceIQ) begins with guest experience surveys, marshaling data to enable hospitality leaders to create and manage guest feedback, gather post-stay insights, and track satisfaction trends across departments and properties—all without implementation delays or technical lift. 'XiQ is more than a survey tool,' said Karie Kelly, Chief Product and Technology Officer at Unifocus. 'It's AI-driven connective tissue between how teams plan, how they operate, and how guests and staff actually experience it. From scores to solutions, we're closing the loop between feedback and performance.' Built for Hospitality Teams, Not Analysts Unifocus XiQ is optimized for mobile, multilingual survey distribution via email, SMS, and QR code. Clients can build surveys using hospitality-specific templates and scoring models, view results in real time, and compare feedback across time periods or properties—all within an intuitive dashboard. The solution is another important addition to Unifocus's end to end labor management and operations platform, currently in use by thousands of hotels worldwide. Key Capabilities Include: Self-service survey builder with branded templates Post-stay guest feedback via email or QR code Department-level benchmarking and performance tracking Multilingual, mobile-first survey experience Real-time alerts (light version at launch) 'This is about making feedback usable—not just visible,' said Kelly. 'XiQ delivers the insights hotel teams need without the overhead that slows them down.' A Foundation for the Future While the initial release focuses on guest satisfaction, XIQ lays the groundwork for a unified experience intelligence layer across the Unifocus platform. Future enhancements will include survey delivery via guest messaging, staff engagement capabilities, and deeper integration with Unifocus operations and labor tools. 'Long term, XiQ will connect guest and staff feedback directly into the systems teams use to schedule, respond, and improve,' said Sumit Nijhawan, CEO of Unifocus. 'We're starting with guest surveys today—and building toward real-time, closed-loop performance management.' Availability Unifocus XiQ is available now to all Unifocus clients as an add-on to Workforce Management or Operations. Early clients can begin using the survey builder and delivery tools immediately, with enhancements expected throughout the year. View source
