Latest news with #Uniphore
Mint
17-07-2025
- Business
- Mint
Chiratae-backed Uniphore Technologies in talks to raise up to $250 million
Mumbai: Uniphore Technologies, the conversational automation startup backed by Chiratae Ventures and Iron Pillar, is in talks to raise $200–250 million in fresh capital, according to two people familiar with the matter. 'The company has had discussions with several investors, including US-based strategic players, to fund its expansion plans and increase investments in artificial intelligence (AI)," one of the people said. The second person added that discussions on valuation are still underway, but the company is expected to see an uptick from the $2.5 billion valuation it secured in 2022. 'While we are seeing tremendous interest in our Business AI Cloud and are always engaging with potential strategic partners, we don't have anything to share at this time," a spokesperson for the company said. The fundraising comes more than three years after Uniphore raised about $400 million in its Series E round in February 2022, bringing its total funding at the time to around $610 million. That round, led by New Enterprise Associates, also saw participation from March Capital and others, and valued the company at $2.5 billion. Uniphore's other backers include 360 One, IIFL Finance, Sistema Asia, CXO Fund, ITP, Sorenson Capital Partners, the Patni family, and Infosys co-founder Kris Gopalakrishnan. In 2022, the company said it would use the proceeds to expand its technology and market leadership across voice AI, computer vision, and tonal emotion, while scaling business operations in North America, Europe, and Asia-Pacific. The company reported revenue of ₹313.5 crore in FY24, down from ₹508.2 crore the previous year. Net profit fell to ₹4.9 crore from ₹142.8 crore in FY23, according to data from Tracxn. The company derives the bulk of its revenue from the US. This comes amid a broader slowdown in the SaaS industry, marked by sluggish revenue growth and persistently high costs. As businesses reassess their AI spending, concerns around safety, security, and privacy have taken precedence, amplified by an uncertain global economic environment. Demand for enterprise-grade conversational automation tools has surged in recent years, as companies seek to optimise costs while delivering seamless customer experiences. Uniphore has made key acquisitions to strengthen its technology stack, including Emotion Research Lab for emotion AI capabilities, and Jacada for low-code/no-code solutions. Founded in Chennai in 2008 by Umesh Sachdev and Ravi Saraogi, Uniphore offers a conversational automation platform that integrates conversational AI, workflow automation, and robotic process automation. The company has offices in the US, India, Spain, Israel, the UK, and the UAE, according to its website. India's domestic AI market is projected to more than triple to $17 billion by 2027, according to a BCG report published last month. The country already accounts for 16% of the global AI talent pool—second only to the US—and is home to more than 600,000 AI professionals, a number expected to double to 1.25 million by 2027.
Yahoo
10-06-2025
- Business
- Yahoo
Uniphore Accelerates Expansion Across Europe
Business AI Suite Launch, Hearst UK, and Konecta Momentum Signal Strategic Growth PALO ALTO, Calif. & LONDON, June 10, 2025--(BUSINESS WIRE)--Uniphore, the Business AI Company, today announced a significant expansion across Europe, accelerating its commitment to the region through new customer adoption, partner momentum, product launches, and organizational investment. The announcement coincides with the release of the Uniphore Business AI Cloud, announced during the AI Leadership Summit held yesterday in London—an exclusive gathering of media, industry leaders, and Uniphore customers exploring the future of agentic AI in Europe. Attendees included executives from ResultsCX, Konecta, KPMG, and Rowan Curran, Principal Analyst at Forrester, who shared perspectives on how enterprises are scaling AI from isolated pilots to business-critical systems that drive measurable outcomes across customer experience, marketing, operations and more. A Platform Built for Europe's AI Mandate As enterprise adoption of AI accelerates across Europe, CIOs and Line of Business Leaders face growing pressure to deliver solutions that align with the EU's AI Act. Uniphore's Business AI Cloud delivers on these requirements through a sovereign, composable, and secure platform that allows enterprises to activate AI across voice, video, text, structured and unstructured data — without compromising privacy or control. With generative AI projected to grow at 55 percent annually in Europe and AI spending expected to exceed $133 billion in the region by 2028, European CIOs are under pressure to move beyond experimentation and deliver business-ready AI that is secure, compliant and operational at scale. Uniphore's Business AI Cloud is built to meet this demand, supporting the CIO mandate to operationalize AI across workflows while meeting strict data governance, privacy and ethical standards defined in the EU AI Act and other regulatory frameworks. Fall 2025: Uniphore Marketing AI CDP Launches in EMEA Uniphore will formally launch its Marketing AI CDP and Marketing Agents, part of the Business AI Suite, in the European market this fall. Built for enterprise marketers navigating complex privacy landscapes and fragmented customer data, the solution helps teams activate insights and deploy agentic marketing workflows — without requiring data movement or custom engineering. Among Uniphore's newest customers in the region is Hearst UK, a leading media organization embracing AI to drive marketing automation and personalized engagement. "We've been really pleased with the flexibility and composability of the Uniphore CDP," said Krishan Gandhi, Senior Director of Data Engineering & Analytics at Hearst UK. "As we continue to evolve our customer data strategy, we're excited to see how Uniphore's Marketing Agents and complete AI platform will help us better engage audiences, streamline workflows, and drive more impactful marketing outcomes." The Uniphore Business AI Suite includes Marketing AI, a CDP with pre-built agents purpose-built for enterprise marketers, including the Product Knowledge Agent (now generally available), which answers user questions in real time using indexed product documentation; the Platform Search Agent, launching in Summer 2025, which enables semantic search across audiences, attributes, and platform components; and the Audience Segmentation Agent, also arriving this summer, which allows marketers to build audience cohorts from plain-English prompts using both rule- and outcome-based logic. Together, these agents help enterprises accelerate first-party data activation while meeting GDPR compliance requirements out of the box. Momentum with Konecta Drives Scaled Transformation Uniphore also continues to deepen its relationship with global BPO leader Konecta, following the strategic partnership announced in late 2023. The companies are jointly scaling AI-led contact center transformation across Europe — automating quality monitoring, enabling real-time agent guidance and delivering measurable outcomes for telecom and financial services leaders. "With Uniphore, we're building an agentic AI factory, designed to rapidly create, deploy and orchestrate AI agents across our customer environments," said Oscar Vergé, chief AI deployment officer at Konecta. "The platform's agent builder, orchestration engine and support for both prebuilt and custom agents allow us to agentify critical workflows for each client, from customer service to back-office automation. This isn't just AI adoption — it's real transformation at enterprise scale." Konecta leaders joined Uniphore onstage at the AI Leadership Summit in London to discuss deployment momentum and share learnings on production-grade enterprise AI. Growing the Team and Leadership Across EMEA Uniphore has significantly grown its presence in the region, expanding its team across sales, engineering, and customer success. The company now operates from a dedicated London office as well as an office in Valencia, Spain and is actively engaged in deployments across key markets throughout EMEA. To support this growth, Jeremy Keefe has joined as Vice President of Sales, EMEA, bringing decades of enterprise software leadership to Uniphore's regional go-to-market strategy. About Uniphore Uniphore is the Business AI company. Our sovereign, composable, and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter and reduce costs. Trusted by more than 1,500 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business. Learn more about Uniphore's Business AI Cloud and enterprise AI solutions at For insights, updates and thought leadership, explore our blog or follow us on LinkedIn. View source version on Contacts Media Contact: Tim HarrisDirector, Public
National Post
10-06-2025
- Business
- National Post
Uniphore Accelerates Expansion Across Europe
Article content PALO ALTO, Calif. & LONDON — Uniphore, the Business AI Company, today announced a significant expansion across Europe, accelerating its commitment to the region through new customer adoption, partner momentum, product launches, and organizational investment. Article content The announcement coincides with the release of the Uniphore Business AI Cloud, announced during the AI Leadership Summit held yesterday in London—an exclusive gathering of media, industry leaders, and Uniphore customers exploring the future of agentic AI in Europe. Attendees included executives from ResultsCX, Konecta, KPMG, and Rowan Curran, Principal Analyst at Forrester, who shared perspectives on how enterprises are scaling AI from isolated pilots to business-critical systems that drive measurable outcomes across customer experience, marketing, operations and more. Article content A Platform Built for Europe's AI Mandate Article content As enterprise adoption of AI accelerates across Europe, CIOs and Line of Business Leaders face growing pressure to deliver solutions that align with the EU's AI Act. Uniphore's Business AI Cloud delivers on these requirements through a sovereign, composable, and secure platform that allows enterprises to activate AI across voice, video, text, structured and unstructured data — without compromising privacy or control. Article content With generative AI projected to grow at 55 percent annually in Europe and AI spending expected to exceed $133 billion in the region by 2028, European CIOs are under pressure to move beyond experimentation and deliver business-ready AI that is secure, compliant and operational at scale. Uniphore's Business AI Cloud is built to meet this demand, supporting the CIO mandate to operationalize AI across workflows while meeting strict data governance, privacy and ethical standards defined in the EU AI Act and other regulatory frameworks. Article content Fall 2025: Uniphore Marketing AI CDP Launches in EMEA Article content Uniphore will formally launch its Marketing AI CDP and Marketing Agents, part of the Business AI Suite, in the European market this fall. Built for enterprise marketers navigating complex privacy landscapes and fragmented customer data, the solution helps teams activate insights and deploy agentic marketing workflows — without requiring data movement or custom engineering. Article content Among Uniphore's newest customers in the region is Hearst UK, a leading media organization embracing AI to drive marketing automation and personalized engagement. Article content 'We've been really pleased with the flexibility and composability of the Uniphore CDP,' said Krishan Gandhi, Senior Director of Data Engineering & Analytics at Hearst UK. 'As we continue to evolve our customer data strategy, we're excited to see how Uniphore's Marketing Agents and complete AI platform will help us better engage audiences, streamline workflows, and drive more impactful marketing outcomes.' Article content The Uniphore Business AI Suite includes Marketing AI, a CDP with pre-built agents purpose-built for enterprise marketers, including the Product Knowledge Agent (now generally available), which answers user questions in real time using indexed product documentation; the Platform Search Agent, launching in Summer 2025, which enables semantic search across audiences, attributes, and platform components; and the Audience Segmentation Agent, also arriving this summer, which allows marketers to build audience cohorts from plain-English prompts using both rule- and outcome-based logic. Together, these agents help enterprises accelerate first-party data activation while meeting GDPR compliance requirements out of the box. Article content Momentum with Konecta Drives Scaled Transformation Article content Uniphore also continues to deepen its relationship with global BPO leader Konecta, following the strategic partnership announced in late 2023. The companies are jointly scaling AI-led contact center transformation across Europe — automating quality monitoring, enabling real-time agent guidance and delivering measurable outcomes for telecom and financial services leaders. Article content 'With Uniphore, we're building an agentic AI factory, designed to rapidly create, deploy and orchestrate AI agents across our customer environments,' said Oscar Vergé, chief AI deployment officer at Konecta. 'The platform's agent builder, orchestration engine and support for both prebuilt and custom agents allow us to agentify critical workflows for each client, from customer service to back-office automation. This isn't just AI adoption — it's real transformation at enterprise scale.' Article content Konecta leaders joined Uniphore onstage at the AI Leadership Summit in London to discuss deployment momentum and share learnings on production-grade enterprise AI. Article content Growing the Team and Leadership Across EMEA Article content Uniphore has significantly grown its presence in the region, expanding its team across sales, engineering, and customer success. The company now operates from a dedicated London office as well as an office in Valencia, Spain and is actively engaged in deployments across key markets throughout EMEA. Article content To support this growth, Jeremy Keefe has joined as Vice President of Sales, EMEA, bringing decades of enterprise software leadership to Uniphore's regional go-to-market strategy. Article content About Uniphore Article content Uniphore is the Business AI company. Our sovereign, composable, and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter and reduce costs. Trusted by more than 1,500 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business. Article content Article content Article content Article content Contacts Article content Media Contact: Article content Article content Article content Article content
Yahoo
10-06-2025
- Business
- Yahoo
Uniphore Accelerates Expansion Across Europe
Business AI Suite Launch, Hearst UK, and Konecta Momentum Signal Strategic Growth PALO ALTO, Calif. & LONDON, June 10, 2025--(BUSINESS WIRE)--Uniphore, the Business AI Company, today announced a significant expansion across Europe, accelerating its commitment to the region through new customer adoption, partner momentum, product launches, and organizational investment. The announcement coincides with the release of the Uniphore Business AI Cloud, announced during the AI Leadership Summit held yesterday in London—an exclusive gathering of media, industry leaders, and Uniphore customers exploring the future of agentic AI in Europe. Attendees included executives from ResultsCX, Konecta, KPMG, and Rowan Curran, Principal Analyst at Forrester, who shared perspectives on how enterprises are scaling AI from isolated pilots to business-critical systems that drive measurable outcomes across customer experience, marketing, operations and more. A Platform Built for Europe's AI Mandate As enterprise adoption of AI accelerates across Europe, CIOs and Line of Business Leaders face growing pressure to deliver solutions that align with the EU's AI Act. Uniphore's Business AI Cloud delivers on these requirements through a sovereign, composable, and secure platform that allows enterprises to activate AI across voice, video, text, structured and unstructured data — without compromising privacy or control. With generative AI projected to grow at 55 percent annually in Europe and AI spending expected to exceed $133 billion in the region by 2028, European CIOs are under pressure to move beyond experimentation and deliver business-ready AI that is secure, compliant and operational at scale. Uniphore's Business AI Cloud is built to meet this demand, supporting the CIO mandate to operationalize AI across workflows while meeting strict data governance, privacy and ethical standards defined in the EU AI Act and other regulatory frameworks. Fall 2025: Uniphore Marketing AI CDP Launches in EMEA Uniphore will formally launch its Marketing AI CDP and Marketing Agents, part of the Business AI Suite, in the European market this fall. Built for enterprise marketers navigating complex privacy landscapes and fragmented customer data, the solution helps teams activate insights and deploy agentic marketing workflows — without requiring data movement or custom engineering. Among Uniphore's newest customers in the region is Hearst UK, a leading media organization embracing AI to drive marketing automation and personalized engagement. "We've been really pleased with the flexibility and composability of the Uniphore CDP," said Krishan Gandhi, Senior Director of Data Engineering & Analytics at Hearst UK. "As we continue to evolve our customer data strategy, we're excited to see how Uniphore's Marketing Agents and complete AI platform will help us better engage audiences, streamline workflows, and drive more impactful marketing outcomes." The Uniphore Business AI Suite includes Marketing AI, a CDP with pre-built agents purpose-built for enterprise marketers, including the Product Knowledge Agent (now generally available), which answers user questions in real time using indexed product documentation; the Platform Search Agent, launching in Summer 2025, which enables semantic search across audiences, attributes, and platform components; and the Audience Segmentation Agent, also arriving this summer, which allows marketers to build audience cohorts from plain-English prompts using both rule- and outcome-based logic. Together, these agents help enterprises accelerate first-party data activation while meeting GDPR compliance requirements out of the box. Momentum with Konecta Drives Scaled Transformation Uniphore also continues to deepen its relationship with global BPO leader Konecta, following the strategic partnership announced in late 2023. The companies are jointly scaling AI-led contact center transformation across Europe — automating quality monitoring, enabling real-time agent guidance and delivering measurable outcomes for telecom and financial services leaders. "With Uniphore, we're building an agentic AI factory, designed to rapidly create, deploy and orchestrate AI agents across our customer environments," said Oscar Vergé, chief AI deployment officer at Konecta. "The platform's agent builder, orchestration engine and support for both prebuilt and custom agents allow us to agentify critical workflows for each client, from customer service to back-office automation. This isn't just AI adoption — it's real transformation at enterprise scale." Konecta leaders joined Uniphore onstage at the AI Leadership Summit in London to discuss deployment momentum and share learnings on production-grade enterprise AI. Growing the Team and Leadership Across EMEA Uniphore has significantly grown its presence in the region, expanding its team across sales, engineering, and customer success. The company now operates from a dedicated London office as well as an office in Valencia, Spain and is actively engaged in deployments across key markets throughout EMEA. To support this growth, Jeremy Keefe has joined as Vice President of Sales, EMEA, bringing decades of enterprise software leadership to Uniphore's regional go-to-market strategy. About Uniphore Uniphore is the Business AI company. Our sovereign, composable, and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter and reduce costs. Trusted by more than 1,500 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business. Learn more about Uniphore's Business AI Cloud and enterprise AI solutions at For insights, updates and thought leadership, explore our blog or follow us on LinkedIn. View source version on Contacts Media Contact: Tim HarrisDirector, Public Sign in to access your portfolio
Business Wire
10-06-2025
- Business
- Business Wire
Uniphore Accelerates Expansion Across Europe
PALO ALTO, Calif. & LONDON--(BUSINESS WIRE)-- Uniphore, the Business AI Company, today announced a significant expansion across Europe, accelerating its commitment to the region through new customer adoption, partner momentum, product launches, and organizational investment. 'As we continue to evolve our customer data strategy, we're excited to see how Uniphore's Marketing Agents and complete AI platform will help us better engage audiences, streamline workflows, and drive more impactful marketing outcomes.' The announcement coincides with the release of the Uniphore Business AI Cloud, announced during the AI Leadership Summit held yesterday in London—an exclusive gathering of media, industry leaders, and Uniphore customers exploring the future of agentic AI in Europe. Attendees included executives from ResultsCX, Konecta, KPMG, and Rowan Curran, Principal Analyst at Forrester, who shared perspectives on how enterprises are scaling AI from isolated pilots to business-critical systems that drive measurable outcomes across customer experience, marketing, operations and more. A Platform Built for Europe's AI Mandate As enterprise adoption of AI accelerates across Europe, CIOs and Line of Business Leaders face growing pressure to deliver solutions that align with the EU's AI Act. Uniphore's Business AI Cloud delivers on these requirements through a sovereign, composable, and secure platform that allows enterprises to activate AI across voice, video, text, structured and unstructured data — without compromising privacy or control. With generative AI projected to grow at 55 percent annually in Europe and AI spending expected to exceed $133 billion in the region by 2028, European CIOs are under pressure to move beyond experimentation and deliver business-ready AI that is secure, compliant and operational at scale. Uniphore's Business AI Cloud is built to meet this demand, supporting the CIO mandate to operationalize AI across workflows while meeting strict data governance, privacy and ethical standards defined in the EU AI Act and other regulatory frameworks. Fall 2025: Uniphore Marketing AI CDP Launches in EMEA Uniphore will formally launch its Marketing AI CDP and Marketing Agents, part of the Business AI Suite, in the European market this fall. Built for enterprise marketers navigating complex privacy landscapes and fragmented customer data, the solution helps teams activate insights and deploy agentic marketing workflows — without requiring data movement or custom engineering. Among Uniphore's newest customers in the region is Hearst UK, a leading media organization embracing AI to drive marketing automation and personalized engagement. 'We've been really pleased with the flexibility and composability of the Uniphore CDP,' said Krishan Gandhi, Senior Director of Data Engineering & Analytics at Hearst UK. 'As we continue to evolve our customer data strategy, we're excited to see how Uniphore's Marketing Agents and complete AI platform will help us better engage audiences, streamline workflows, and drive more impactful marketing outcomes.' The Uniphore Business AI Suite includes Marketing AI, a CDP with pre-built agents purpose-built for enterprise marketers, including the Product Knowledge Agent (now generally available), which answers user questions in real time using indexed product documentation; the Platform Search Agent, launching in Summer 2025, which enables semantic search across audiences, attributes, and platform components; and the Audience Segmentation Agent, also arriving this summer, which allows marketers to build audience cohorts from plain-English prompts using both rule- and outcome-based logic. Together, these agents help enterprises accelerate first-party data activation while meeting GDPR compliance requirements out of the box. Momentum with Konecta Drives Scaled Transformation Uniphore also continues to deepen its relationship with global BPO leader Konecta, following the strategic partnership announced in late 2023. The companies are jointly scaling AI-led contact center transformation across Europe — automating quality monitoring, enabling real-time agent guidance and delivering measurable outcomes for telecom and financial services leaders. 'With Uniphore, we're building an agentic AI factory, designed to rapidly create, deploy and orchestrate AI agents across our customer environments,' said Oscar Vergé, chief AI deployment officer at Konecta. 'The platform's agent builder, orchestration engine and support for both prebuilt and custom agents allow us to agentify critical workflows for each client, from customer service to back-office automation. This isn't just AI adoption — it's real transformation at enterprise scale.' Konecta leaders joined Uniphore onstage at the AI Leadership Summit in London to discuss deployment momentum and share learnings on production-grade enterprise AI. Growing the Team and Leadership Across EMEA Uniphore has significantly grown its presence in the region, expanding its team across sales, engineering, and customer success. The company now operates from a dedicated London office as well as an office in Valencia, Spain and is actively engaged in deployments across key markets throughout EMEA. To support this growth, Jeremy Keefe has joined as Vice President of Sales, EMEA, bringing decades of enterprise software leadership to Uniphore's regional go-to-market strategy. About Uniphore Uniphore is the Business AI company. Our sovereign, composable, and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter and reduce costs. Trusted by more than 1,500 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business. Learn more about Uniphore's Business AI Cloud and enterprise AI solutions at For insights, updates and thought leadership, explore our blog or follow us on LinkedIn.
