Latest news with #UserEvidence
Business Wire
29-07-2025
- Business
- Business Wire
Fragile to Agile: New SolarWinds Study Finds IT Resilience Requires a Holistic Approach
AUSTIN, Texas--(BUSINESS WIRE)-- SolarWinds, a leading provider of simple, powerful, secure observability and IT management software, today released its 2025 IT Trends Report, ' Fragile to Agile: The State of Operational Resilience. ' The report captures the current state of operational resilience and how companies are navigating their most pressing IT challenges. In partnership with UserEvidence, SolarWinds surveyed more than 600 IT leaders across nine countries to assess how organizations define, measure, and achieve operational resilience in a rapidly evolving landscape. Report Finds Most IT Teams Overestimate Operational Resilience Despite Gaps in Workflow, Staffing, and Metrics Share The findings show that while nine in 10 IT professionals describe their organizations as resilient, fewer than half feel confident handling core challenges like: Bring-your-own-device policies (26%) Managing increasing user expectations (36%) Artificial intelligence (38%) Remote and distributed workforces (45%) Managing cyberthreats (52%) 'When faced with IT problems and disruptions, urgency may pressure companies to turn to tactical technology fixes, like new tools or innovations,' said RJ Gazarek, senior director of product marketing at SolarWinds. 'However, as this report suggests, technology without a holistic game plan will not breed the results they're looking for. Organizations must consider the people using the technology, their expertise, and how users plan to leverage the tools provided to them.' Barriers to Achieving Operational Resilience Instead of pointing to a lack of proper technology as a leading factor, respondents reference workflow issues and team construction as key factors behind inadequate issue prevention and mitigation: 53% say inefficient workflows slow issue response 36% cite understaffing as a key challenge Only 13% say they lack the right tools Many organizations also fail to track critical metrics like MTTx (mean time to detect, acknowledge, or resolve). Of those who do, most cite tooling (73%), workflow (67%), and team structure (44%) as major influences on performance. Consequences of Insufficient Operational Resilience: Customer Impacts and Business Risk When organizations can't achieve operational resilience, the consequences fall on their customers. As a result, reputation and branding can become casualties. According to the data: 71% of respondents note customer experience as a core concern stemming from critical issues and system outages One third (32%) of respondents said they lost revenue from outages and critical issues Over a quarter (28%) of respondents also cite brand damage, which relates to both revenue and customer experience if customers view the application as unreliable 'In today's competitive environment, operational resilience is no longer a nice-to-have but rather a strategic imperative,' said Cullen Childress, chief product officer at SolarWinds. 'Achieving it requires more than just adopting new technology. Organizations must equip their IT teams with the right tools, workflows, and talent to stay agile and responsive. When obstacles are removed and resilience is built into daily operations, IT becomes a true driver of competitive advantage.' The Building Blocks to Operational Resilience The report outlines an actionable framework: Map relationships: Understand dependencies between systems and teams Identify process gaps: Audit what's working and what's not Reassess tooling: Invest in tools that support visibility, collaboration, and response To explore the full findings and learn how your organization can build stronger operational resilience, download the report at: THWACK ® Threads ® YouTube ® Facebook ® LinkedIn ® #SWIproducts #SWI #SWIresearch #SWIitsm #SWIsecurity About SolarWinds SolarWinds is a leading provider of simple, powerful, secure observability and IT management software built to enable customers to accelerate their digital transformation. Our solutions provide organizations worldwide—regardless of type, size, or complexity—with a comprehensive and unified view of today's modern, distributed, and hybrid network environments. We continuously engage with IT service and operations professionals, DevOps and SecOps professionals, and database administrators (DBAs) to understand the challenges they face in maintaining high-performing and highly available hybrid IT infrastructures, applications, and environments. The insights we gain from them, in places like our THWACK community, allow us to address customers' needs now and in the future. Our focus on the user and our commitment to excellence in end-to-end hybrid IT management have established SolarWinds as a worldwide leader in solutions for observability, IT service management, application performance, and database management. Learn more today at © 2025 SolarWinds Worldwide, LLC. All rights reserved.
National Post
30-04-2025
- Business
- National Post
Three Out of Four Enterprises Admit They're Making Crucial Business Decisions in the Dark, New Sisense Research Shows
Article content NEW YORK — Sisense, the leader in AI-driven analytics that transforms enterprise data into a competitive edge, today released a new study that reveals a dramatic shift toward embedded analytics as organizations struggle with current data solutions. The research, in conjunction with UserEvidence, shows that while 78% of professionals lose up to half their workday to digital friction, 80% now see invisible, embedded analytics as critical to their organization's future success. Article content The findings, included in the Sisense 2025 State of Analytics report, uncover a pivotal moment for enterprise data strategy: despite significant investments in analytics infrastructure, businesses are pivoting toward more seamless, user-focused solutions that integrate directly into workflows. This move comes as 53% of organizations expect more than half of their workflows to be AI-assisted by 2026, creating urgent demand for analytics that work invisibly alongside employees rather than requiring specialized expertise. Article content Digital Friction Wastes Time, Energy, Resources: Over three-quarters (78%) of respondents report losing 10–50% of their workday to digital friction. In a typical 1,000-employee organization, up to 10,000 hours are lost each week simply searching for the right data. Decisions Made in the Dark: 76% admit they've made business decisions without consulting available data because it was too difficult to access, creating a concerning gap between data availability and data-driven decision-making. Confidence Outpaces Reality: While 81% of organizations believe they have good or full control of their data, nearly two-thirds (64%) acknowledge they can't reliably access it for decision-making. Innovation on the Backburner: Analytics-related bottlenecks delayed product releases for more than half (56%) of organizations in the past year. Nearly half (46%) report that three to five potential product innovations were delayed or abandoned due to analytics integration challenges. AI Initiatives Stalled: Two-thirds (66%) have identified AI use cases that remain unimplemented due to integration challenges (32%), cost concerns (24%), or data quality issues (21%). Article content The Future: Embedded, AI-Driven Insights Unlock New Potential The survey reveals that organizations are rapidly moving toward more accessible, integrated analytics solutions: Article content 80% say invisible or ambient analytics will be very important or critical to their organization's future 70% believe no-code analytics development is essential for business growth 77% consider white-label analytics capabilities critical for maintaining brand experience When asked what they would focus on if analytics were seamlessly integrated, organizations identified improving customer service (30%), developing new products (27%), and pursuing strategic initiatives (23%) Article content 'While companies have invested millions in data infrastructure, they're now recognizing that value isn't created by having data — it's created when insights are seamlessly available at the decision point,' said Andrew Loomis, Sr. Director of Global Field Services at Sisense. 'The more people have to find the insights, the less likely they are to succeed. Embedded analytics should be as effortless as checking your phone's battery — when it's low, you get an alert. The same should be true for your business: decision-makers need timely notifications when something needs attention, not hope they can find it during their next business review.' Article content The massive shift towards an integrated solution underscores the growing need for Analytics Platform as a Service (AnPaaS) — which combines business intelligence (BI) with advanced AI, robust APIs, and flexible data tools within a modern architecture to deliver personalized insights and intuitive analytical experiences within products and workflows. Article content To read the full Sisense 2025 State of Analytics report, please visit here. Article content Methodology The survey was conducted with UserEvidence and included 500 respondents from organizations across multiple industries. Most respondents (82%) represented organizations with 100 to 1,000 employees, with 41% from organizations with 100 to 500 employees and 41% from organizations with 500 to 1,000 employees. Article content About Sisense Sisense is an AI-driven analytics platform that empowers users to build business analytics, and accelerate product innovation by equipping product and development teams with a complete suite of no-, low-, and pro-code tools. Sisense integrates context-aware insights and analytics into data products in a modular, flexible, and scalable way. Comprised of Fusion Embed, Sisense Cloud, and Compose SDK, Sisense's flexible analytics platform has 24 patents to date and enables customers like ZoomInfo, USA Swimming, and Air Canada to infuse actionable insights into their customer experiences. Deeply committed to data privacy and protection, Sisense maintains an ISO 27701 privacy certification and an ISO 27001 information security management certification. Founded in Israel in 2004, the company employs a globally distributed workforce with offices in New York City, London, and Tel Aviv. To learn more, visit Article content Article content Article content Article content Article content
