Latest news with #VanessaHering
Yahoo
08-05-2025
- Business
- Yahoo
Beyond Finance Wins Gold Stevie® Award for Customer Service Department of the Year in 23rd Annual American Business Awards
Recognition highlights Beyond Finance's empathetic support model and measurable impact on clients' financial wellness CHICAGO, May 8, 2025 /PRNewswire/ -- Beyond Finance, one of the nation's largest debt consolidation organizations, has been named winner of the Gold Stevie® Award for Customer Service Department of the Year in the 23rd Annual American Business Awards®. The honor recognizes Beyond Finance's innovative and empathetic approach to supporting clients on the journey to achieve financial freedom. Beyond Finance was honored for delivering an exceptional customer experience, led by a 300+ member Client Success Team that provides 24/7 support to clients paying off debt. Many Beyond Finance team members are former or current clients themselves, allowing them to create deep connections in every interaction. In 2024, the company also introduced specialized empathy training for its team members, logging more than 500 collective hours in its first year. "Debt is more than a financial issue. It carries emotional weight that demands human understanding," said Lou Antonelli, Chief Operating Officer at Beyond Finance. "Our team members lead with compassion guided by personal experience, professional training, and an unwavering commitment to helping empower clients throughout their journeys. This award is a powerful validation of that work." The Stevie Awards judges highlighted Beyond Finance's strong results in client satisfaction and long-term financial improvement. When surveyed, graduating clients rate their financial habits at an average of 5.9 before working with Beyond Finance, to 8.2 after graduating. Additionally, Beyond Finance maintains a Net Promoter Score of 80, up 10 points since 2023. This widely used metric measures customer loyalty and satisfaction by asking how likely customers are to recommend the company to others. "The Client Success Team is at the heart of what makes Beyond Finance's approach to debt consolidation both unique and effective," said Vanessa Hering, EVP of Strategy and Operations. "Our team meets clients where they are with the goal of resolving questions on first contact. Every conversation is a chance to build trust and move our clients' goals forward." Beyond Finance's approach includes integrated support from accredited financial therapists who lead weekly financial wellness webinars. To learn more about the American Business Awards and view the full list of winners, visit: Customer Service Awards | Stevie Awards. To learn more about Beyond Finance and how it supports clients on their journeys to financial freedom, visit Beyond Finance, LLC, is one of the nation's largest debt consolidation organizations. In its commitment to providing clients a smart way to move beyond debt, Beyond Finance helps consumers lower their monthly payments, reduce the impact of interest, and reach a debt-free life sooner — all with customized proprietary tools allowing for ease-of-use and transparency. In 2024, Beyond Finance was awarded with 3 ConsumerAffairs' inaugural "Buyer's Choice Awards" for Best Customer Service, Experience with Staff, and Transparency within its category. Beyond Finance has offices in Chicago, Atlanta, San Diego, and Houston. View original content to download multimedia: SOURCE Beyond Finance Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Malaysian Reserve
23-04-2025
- Business
- Malaysian Reserve
Beyond Finance Honored with 2025 Customer Service Organization of the Year Award from Business Intelligence Group
Award-winning client experience: Beyond Finance graduates report an improvement in their financial habits, increasing from an average score of 5.8/10 to 8.0/10 CHICAGO, April 23, 2025 /PRNewswire/ — Beyond Finance, one of the nation's largest debt consolidation organizations, has been named a winner of the 2025 Excellence in Customer Service Awards, presented by Business Intelligence Group. This recognition celebrates the company's dedication to transforming clients' lives and financial futures by delivering an exceptional customer experience. Beyond Finance, honored as an Organization of the Year, takes a holistic approach to helping clients say goodbye to their debt. Known for its results-driven client journey and human-first philosophy, Beyond's Client Success Team offers personalized, 24/7 support and financial wellness programs that include no-cost financial therapy sessions with accredited financial therapists that allow clients to feel empowered even after graduating from Beyond Finance's service. 'Beyond Finance was founded with the simple mission to help those struggling with overwhelming debt find a pathway to financial freedom. While many companies focus solely on debt consolidation, our team prioritizes a hands-on, compassionate approach, coupled with a focus on mental health and long-term financial well-being,' said Lou Antonelli, Chief Operating Officer at Beyond Finance. 'Providing excellent client service throughout the process is critical to us, and we are proud to accept this award in recognition of our team's efforts.' The Excellence in Customer Service Awards recognize companies and teams that are elevating how businesses connect with their customers. Unlike other industry award programs, these programs are judged by a panel of leaders across industries who evaluate entries based on innovation, impact and results. 'The Client Success Team is an integral part of our customer journey. They go above and beyond to provide empathetic, solutions-focused support to our clients,' said Vanessa Hering, EVP Strategy and Operations. 'Our customer success team is dedicated to partnering with clients every step of the way, offering 24/7 support and best in class service, leading with empathy and understanding. This instills trust and empowers clients to achieve their finance goals and a debt free future.' To learn more about the Business Intelligence Group's Awards and access the full list of award recipients, please visit: From Good to Great: These Organizations Are Defining the Future of Customer Service | News | Business Intelligence Group. To learn more about Beyond Finance and how it supports clients on their journey to financial freedom, visit About Beyond Finance, LLCBeyond Finance, LLC, is one of the nation's largest debt consolidation organizations. In its commitment to providing clients a smart way to move beyond debt, Beyond Finance helps consumers lower their monthly payments, reduce the impact of interest, and reach a debt-free* life sooner — all with customized proprietary tools allowing for ease-of-use and transparency. In 2024, Beyond Finance was awarded with 3 ConsumerAffairs' inaugural 'Buyer's Choice Awards' for Best Customer Service, Experience with Staff, and Transparency within its category. Beyond Finance has offices in Chicago, Atlanta, San Diego, and Houston. For more information, visit About Business Intelligence GroupThe Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with relevant experience and insight. The organization's proprietary scoring system uniquely measures performance across multiple business domains and rewards those companies whose achievements stand above their peers.
Yahoo
23-04-2025
- Business
- Yahoo
Beyond Finance Honored with 2025 Customer Service Organization of the Year Award from Business Intelligence Group
Award-winning client experience: Beyond Finance graduates report an improvement in their financial habits, increasing from an average score of 5.8/10 to 8.0/10 CHICAGO, April 23, 2025 /PRNewswire/ -- Beyond Finance, one of the nation's largest debt consolidation organizations, has been named a winner of the 2025 Excellence in Customer Service Awards, presented by Business Intelligence Group. This recognition celebrates the company's dedication to transforming clients' lives and financial futures by delivering an exceptional customer experience. Beyond Finance, honored as an Organization of the Year, takes a holistic approach to helping clients say goodbye to their debt. Known for its results-driven client journey and human-first philosophy, Beyond's Client Success Team offers personalized, 24/7 support and financial wellness programs that include no-cost financial therapy sessions with accredited financial therapists that allow clients to feel empowered even after graduating from Beyond Finance's service. "Beyond Finance was founded with the simple mission to help those struggling with overwhelming debt find a pathway to financial freedom. While many companies focus solely on debt consolidation, our team prioritizes a hands-on, compassionate approach, coupled with a focus on mental health and long-term financial well-being," said Lou Antonelli, Chief Operating Officer at Beyond Finance. "Providing excellent client service throughout the process is critical to us, and we are proud to accept this award in recognition of our team's efforts." The Excellence in Customer Service Awards recognize companies and teams that are elevating how businesses connect with their customers. Unlike other industry award programs, these programs are judged by a panel of leaders across industries who evaluate entries based on innovation, impact and results. "The Client Success Team is an integral part of our customer journey. They go above and beyond to provide empathetic, solutions-focused support to our clients," said Vanessa Hering, EVP Strategy and Operations. "Our customer success team is dedicated to partnering with clients every step of the way, offering 24/7 support and best in class service, leading with empathy and understanding. This instills trust and empowers clients to achieve their finance goals and a debt free future." To learn more about the Business Intelligence Group's Awards and access the full list of award recipients, please visit: From Good to Great: These Organizations Are Defining the Future of Customer Service | News | Business Intelligence Group. To learn more about Beyond Finance and how it supports clients on their journey to financial freedom, visit About Beyond Finance, LLCBeyond Finance, LLC, is one of the nation's largest debt consolidation organizations. In its commitment to providing clients a smart way to move beyond debt, Beyond Finance helps consumers lower their monthly payments, reduce the impact of interest, and reach a debt-free* life sooner — all with customized proprietary tools allowing for ease-of-use and transparency. In 2024, Beyond Finance was awarded with 3 ConsumerAffairs' inaugural "Buyer's Choice Awards" for Best Customer Service, Experience with Staff, and Transparency within its category. Beyond Finance has offices in Chicago, Atlanta, San Diego, and Houston. For more information, visit About Business Intelligence GroupThe Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with relevant experience and insight. The organization's proprietary scoring system uniquely measures performance across multiple business domains and rewards those companies whose achievements stand above their peers. View original content to download multimedia: SOURCE Beyond Finance Sign in to access your portfolio
