Latest news with #VelchamySankarlingam
United News of India
4 days ago
- Business
- United News of India
Zoom Communications completes rollout of zoom phone in six telecom circles
Hyderabad, June 11 (UNI) Zoom Communications, on Wednesday announced the further expansion of its industry-leading Zoom Phone service to four major metro telecom circles in India — Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad). The Delhi NCR Telecom Circle includes the Union Territory of Delhi, Ghaziabad, Faridabad, NOIDA, and Gurgaon, the company said in a release. Licensed by the Department of Telecommunications (DoT) India, Zoom Phone is now available in six telecom circles in India, including Maharashtra (October 2024) and Tamil Nadu (Chennai) Telecom Circles (February 2025), thereby covering key business and technology hubs in the country. Zoom also plans to bring Zoom Phone to additional telecom circles across India, accelerating its commitment to make AI-first modern telephony available to more organizations across key states in India. "Zoom Phone addresses the growing demand for cloud telephony by offering simplicity and modern functionality for distributed workforces. India is an important market for us, and our expansion plans beyond the six key telecom circles demonstrate our commitment to providing customers with a unified work platform. This expansion also reflects the growing traction Zoom Phone is receiving, especially from multinational companies, as businesses in India move away from legacy PBX systems toward more flexible, AI-first collaboration solutions that enhance employee productivity,' said Velchamy Sankarlingam, president of Product and Engineering, Zoom. Available as an add-on for existing paid Zoom customers, it supports inbound and outbound calling through the Public Switched Telephone Network (PSTN), enabling enterprises to replace legacy private branch exchange (PBX) systems and consolidate communication needs onto a single AI-first platform in Zoom Workplace. In addition to services in the six active telecom circles, Zoom Phone enables businesses to maintain seamless collaboration across India, even in regions where Zoom Phone service is not yet available. Through Zoom's self-service web portal, customers can acquire native phone numbers based on specific telecom circles, such as Karnataka, Delhi NCR, and Mumbai, enabling them to establish a local presence in those regions. These native numbers operate over the PSTN, allowing customers to place outbound calls and receive inbound calls nationwide, regardless of their physical location. This allows organizations to maintain continuity and flexibility in their collaboration strategy, even in telecom circles where Zoom Phone is not directly available. 'We are thrilled that Zoom Phone is now available in six of India's most prominent business and technology hubs. Each of these cities is home to thriving ecosystems of local enterprises and multinational corporations that will benefit from Zoom Phone's flexibility and seamless integration into their existing workflows. Bringing Zoom Phone to additional telecom circles is a natural next step in our commitment to empower more organizations with access to reliable, modern AI-first telephony,' said Sameer Raje, general manager and head of India & SAARC region at Zoom. UNI KNR GNK
Yahoo
4 days ago
- Business
- Yahoo
Zoom completes rollout of Zoom Phone in six telecom circles, with plans for further expansion in India
Licensed by the Department of Telecommunications (DoT) India, Zoom Phone brings AI-first modern telephony to Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad) telecom circles in addition to Maharashtra and Tamil Nadu (Chennai) SAN JOSE, Calif., June 11, 2025 (GLOBE NEWSWIRE) -- Zoom Communications, Inc. (NASDAQ: ZM) today announced the further expansion of its industry-leading Zoom Phone service to four major metro telecom circles in India — Mumbai, Delhi NCR, Karnataka (Bengaluru), and Andhra Pradesh & Telangana (Hyderabad). The Delhi NCR Telecom Circle includes the Union Territory of Delhi, Ghaziabad, Faridabad, NOIDA, and Gurgaon. Licensed by the Department of Telecommunications (DoT) India, Zoom Phone is now available in six telecom circles in India, including Maharashtra (October 2024) and Tamil Nadu (Chennai) Telecom Circles (February 2025), thereby covering key business and technology hubs in the country. Zoom also plans to bring Zoom Phone to additional telecom circles across India, accelerating its commitment to make AI-first modern telephony available to more organizations across key states in India. 'Zoom Phone addresses the growing demand for cloud telephony by offering simplicity and modern functionality for distributed workforces. India is an important market for us, and our expansion plans beyond the six key telecom circles demonstrate our commitment to providing customers with a unified work platform. This expansion also reflects the growing traction Zoom Phone is receiving, especially from multinational companies, as businesses in India move away from legacy PBX systems toward more flexible, AI-first collaboration solutions that enhance employee productivity,' said Velchamy Sankarlingam, president of Product and Engineering, Zoom. Zoom Phone offers businesses simplicity and modern functionality, empowering dynamic workstyles and hybrid teams. Available as an add-on for existing paid Zoom customers, it supports inbound and outbound calling through the Public Switched Telephone Network (PSTN), enabling enterprises to replace legacy private branch exchange (PBX) systems and consolidate communication needs onto a single AI-first platform in Zoom Workplace. Zoom Phone also integrates seamlessly with Zoom Contact Center to offer a unified experience with features like call transfer, call forwarding, and call recording accessible within the Zoom Contact Center environment. Zoom Contact Center can access Zoom Phone user details like extensions, Direct Inward Dialing (DID) numbers, and usernames, enabling caller identification and routing. In addition to services in the six active telecom circles, Zoom Phone enables businesses to maintain seamless collaboration across India, even in regions where Zoom Phone service is not yet available. Through Zoom's self-service web portal, customers can acquire native phone numbers based on specific telecom circles, such as Karnataka, Delhi NCR, and Mumbai, enabling them to establish a local presence in those regions. These native numbers operate over the PSTN, allowing customers to place outbound calls and receive inbound calls nationwide, regardless of their physical location. This allows organizations to maintain continuity and flexibility in their collaboration strategy, even in telecom circles where Zoom Phone is not directly available. Enhanced by Zoom AI Companion, which is included at no additional cost with eligible Zoom paid accounts, Zoom Phone offers powerful AI features to boost productivity. These include post-call summaries so users can focus on conversations instead of taking notes, voicemail task extraction to easily identify next steps, and voicemail prioritization to better manage time and attention. Zoom Phone also integrates seamlessly with Zoom Workplace, leading business applications, and hardware providers, offering robust security, scalability, and an intuitive user interface. 'We are thrilled that Zoom Phone is now available in six of India's most prominent business and technology hubs. Each of these cities is home to thriving ecosystems of local enterprises and multinational corporations that will benefit from Zoom Phone's flexibility and seamless integration into their existing workflows. Bringing Zoom Phone to additional telecom circles is a natural next step in our commitment to empower more organizations with access to reliable, modern AI-first telephony,' said Sameer Raje, general manager and head of India & SAARC region at Zoom. 'Zoom Phone and Zoom Contact Center are purpose-built to work seamlessly together to empower organizations to deliver unified communications and superior customer and employee engagement. With this launch, we are excited to help businesses streamline collaboration, support flexible workforces, and enhance employee and customer experiences.' To learn more about Zoom Phone, please visit the Zoom Phone page. About ZoomZoom's mission is to provide an AI-first work platform for human connection. Reimagine teamwork with Zoom Workplace — Zoom's open collaboration platform with AI Companion that empowers teams to be more productive. Together with Zoom Workplace, Zoom's Business Services for sales, marketing, and customer experience teams, including Zoom Contact Center, strengthen customer relationships throughout the customer lifecycle. Founded in 2011, Zoom is publicly traded (NASDAQ:ZM) and headquartered in San Jose, California. Get more information at Zoom Press ContactHayley Yap APAC Communications Leadpress@ in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Hans India
4 days ago
- Business
- Hans India
Zoom launches Zoom Contact Centre in India
Zoom Communications, Inc. (NASDAQ: ZM) today announced the launch of Zoom Contact Centre in India, delivering a modern, AI-first, omnichannel contact-center-as-a-service solution (CCaaS) optimised for video. Zoom Contact Centre supports a wide range of channels, including voice, video, virtual agents, social media, email, and messaging apps. The launch enables businesses in India and global multinational corporations (MNC) with a domestic presence to unify customer and employee engagement through a single AI-first platform. This intelligent and scalable contact centre solution with Bring Your Own Carrier (BYOC) capabilities offers a personalised total experience (TX) by integrating customer experience (CX) and employee experience (EX). 'Zoom Contact Center will empower and enable local businesses and MNCs across industries in India to elevate customer engagement through a flexible, AI-first omnichannel solution that enables customers to meet local regulatory and compliance requirements and addresses the evolving needs of today's customers," said Velchamy Sankarlingam, president of Product and Engineering at Zoom. 'India is a critical market for us, and our latest offering brings the power of unified collaboration and contact centre capabilities onto one platform. This reflects our commitment to delivering secure, scalable, and innovative solutions for modern enterprises in every market, including India.' Zoom Contact Centre utilises the Zoom data centres in India to handle its services, supporting customer expectations and compliance requirements, particularly in sectors such as government, healthcare, and financial services. 'Our research has documented the substantial business metric improvements when companies use AI in their CX strategies. For example, AI in CX increases Customer Satisfaction Score (CSAT) by 32% and revenue by 27%,' said Robin Gareiss, CEO of Metrigy. 'Zoom Contact Centre's launch in the Indian market will only expand these types of benefits to another region. Those who leverage BYOC can quickly deploy the technology to add AI, automation, and analytics to their customer interactions.' Zoom's BYOC capabilities allow businesses to retain their existing public switched telephone network (PSTN) service provider while routing voice traffic through the Zoom Contact Centre cloud. This gives companies more flexibility and control over their telephony infrastructure and offers a clear, manageable migration path from legacy on-premises PBX systems to the cloud. With this capability, customers in India can take advantage of Zoom Contact Centre's features while keeping their existing phone numbers and calling rates with their preferred carrier. BYOC also simplifies migration, reduces friction with existing carrier contracts, supports global operations through local providers, and offers pricing flexibility by preserving negotiated rates and avoiding early termination fees. This flexibility lays a strong foundation for innovation, particularly as artificial intelligence emerges as a transformative force in the evolving contact centre landscape AI is reshaping the future of customer engagement, and Zoom Contact Centre is built to lead that evolution. From self-service solutions to predictive analytics and auto-summarisation capabilities, AI has the potential to significantly improve contact centre efficiencies, boost agent productivity, and enhance customer satisfaction. AI helps customers move smoothly across channels without repeating information, as agents have full visibility into each interaction. This creates a unified, intelligent workflow that enables a 'total experience'—a seamless solution that goes beyond the traditional contact centre to empower agents and strengthen collaboration across the organisation. Zoom Contact Centre's current AI-first products include: Zoom Virtual Agent is an intelligent AI-first solution that makes self-service a breeze with agentic AI and intuitive conversational fluency. It independently understands your customers' needs and efficiently handles complex end-to-end issues with ease. Zoom Virtual Agent takes the heavy lifting from IT and support teams while providing hassle-free self-service that just works. Zoom Contact Centre is built with AI-first capabilities that support both agents and supervisors. With AI Expert Assist , agents receive real-time support across voice, chat, and video through instant knowledge retrieval, next-best-action suggestions, and automated summaries. For supervisors, Zoom expects to roll out Advanced Quality Management features in May, including Auto Quality Management and Ask Quality Management, to streamline performance insights, while AI Agent Adherence will help track trends and optimise staffing. Zoom Contact Centre also supports inbound and outbound cloud-based voice calling via Zoom Phone, also available in India. It allows users to utilise the features of Zoom Phone while using a contact centre solution to handle calls. This facilitates a total experience in a unified solution that goes beyond the contact centre, empowers agents, and makes collaboration seamless for employees and customers. 'From onboarding and supporting, automation and analytics, Zoom Contact Centre offers features that help provide better experiences for customers,' said Sameer Raje, general manager and head, India and SAARC, Zoom. 'This launch marks another milestone in Zoom's commitment to the Indian market—helping businesses streamline operations, elevating the total experience, and staying ahead in a digital-first world.'
Al Bawaba
12-02-2025
- Business
- Al Bawaba
Zoom Uses Oracle Cloud Infrastructure to Power its AI-first Work Platform in Saudi Arabia
Zoom Communications, Inc., an AI-first work platform for human connection, is using Oracle Cloud Infrastructure (OCI) to support its next-generation AI assistant, Zoom AI Companion, in Saudi Arabia. OCI is helping Zoom keep customer data in-region and deliver AI-first solutions. This provides users with AI personal assistants that help prioritize their work and deliver context-driven responses to help prepare for, execute, and follow up after meetings. Zoom AI Companion helps users streamline their workdays by helping with a range of different tasks, including summarizing meetings, chat threads, and phone conversations, drafting chat messages, creating searchable smart recordings, answering meeting questions, and more, within the Zoom Workplace app. To support compliance with Saudi Arabian regulations while maintaining top-tier performance, Zoom optimized its AI models to run on efficient OCI GPU shapes. The launch of AI Companion in Saudi Arabia builds on the successful market entry of Zoom in Saudi Arabia and aligns with Zoom's broader goal of supporting Saudi Arabia's digital transformation as outlined in Vision 2030. 'Saudi Arabia is a key market for Zoom, and we continue to invest in Zoom Workplace and AI Companion to provide solutions that meet the unique needs of businesses here,' said Velchamy Sankarlingam, president of product and engineering, Zoom. 'By optimizing AI Companion to operate efficiently with GPU shapes in a local OCI region, we're enabling Saudi companies to take full advantage of AI without facing constraints.' 'Oracle and Zoom have a longstanding partnership, and we are pleased to be able to help local businesses in Saudi Arabia leverage AI-first solutions like Zoom AI Companion in their daily operations,' said Karan Batta, senior vice president, Oracle Cloud Infrastructure. 'The successful introduction of AI Companion in Saudi Arabia demonstrates how OCI's powerful sovereignty capabilities and AI infrastructure are helping the world's most innovative organizations deploy enhanced AI solutions while meeting regulatory and compliance standards around the globe.' Zoom selected OCI for its advantages in performance, scalability, reliability, and superior cloud security, which helped Zoom increase its service capacity for concurrent users. Now, OCI is enabling inferencing of Zoom AI Companion in the Oracle Cloud Riyadh Region and the Oracle Cloud Jeddah Region to serve Zoom's customers in Saudi Arabia. OCI AI infrastructure accelerates AI inferencing AI innovators like Zoom are leveraging OCI's purpose-built AI capabilities to run the most demanding AI workloads faster and more reliably. OCI bare metal GPU instances can power applications that include natural language processing, computer vision, and recommendation systems. Oracle's dedicated engineering support team works with customers from planning to launch to help ensure success. Compared to other hyperscalers, OCI offers superior technical and economical flexibility including lower pricing, flexible deployments with compute and bare metal, and easier migration of on-premises applications.
Tahawul Tech
12-02-2025
- Business
- Tahawul Tech
Zoom uses Oracle Cloud Infrastructure to power its AI-first Work Platform in Saudi Arabia
Zoom Communications, Inc., an AI-first work platform for human connection, is using Oracle Cloud Infrastructure (OCI) to support its next-generation AI assistant, Zoom AI Companion, in Saudi Arabia. OCI is helping Zoom keep customer data in-region and deliver AI-first solutions. This provides users with AI personal assistants that help prioritize their work and deliver context-driven responses to help prepare for, execute, and follow up after meetings. Zoom AI Companion helps users streamline their workdays by helping with a range of different tasks, including summarizing meetings, chat threads, and phone conversations, drafting chat messages, creating searchable smart recordings, answering meeting questions, and more, within the Zoom Workplace app. To support compliance with Saudi Arabian regulations while maintaining top-tier performance, Zoom optimized its AI models to run on efficient OCI GPU shapes. The launch of AI Companion in Saudi Arabia builds on the successful market entry of Zoom in Saudi Arabia and aligns with Zoom's broader goal of supporting Saudi Arabia's digital transformation as outlined in Vision 2030. 'Saudi Arabia is a key market for Zoom, and we continue to invest in Zoom Workplace and AI Companion to provide solutions that meet the unique needs of businesses here,' said Velchamy Sankarlingam, president of product and engineering, Zoom. 'By optimizing AI Companion to operate efficiently with GPU shapes in a local OCI region, we're enabling Saudi companies to take full advantage of AI without facing constraints.' 'Oracle and Zoom have a longstanding partnership, and we are pleased to be able to help local businesses in Saudi Arabia leverage AI-first solutions like Zoom AI Companion in their daily operations,' said Karan Batta, senior vice president, Oracle Cloud Infrastructure. 'The successful introduction of AI Companion in Saudi Arabia demonstrates how OCI's powerful sovereignty capabilities and AI infrastructure are helping the world's most innovative organizations deploy enhanced AI solutions while meeting regulatory and compliance standards around the globe.' Zoom selected OCI for its advantages in performance, scalability, reliability, and superior cloud security, which helped Zoom increase its service capacity for concurrent users. Now, OCI is enabling inferencing of Zoom AI Companion in the Oracle Cloud Riyadh Region and the Oracle Cloud Jeddah Region to serve Zoom's customers in Saudi Arabia. OCI AI infrastructure accelerates AI inferencing AI innovators like Zoom are leveraging OCI's purpose-built AI capabilities to run the most demanding AI workloads faster and more reliably. OCI bare metal GPU instances can power applications that include natural language processing, computer vision, and recommendation systems. Oracle's dedicated engineering support team works with customers from planning to launch to help ensure success. Compared to other hyperscalers, OCI offers superior technical and economical flexibility including lower pricing, flexible deployments with compute and bare metal, and easier migration of on-premises applications. Image Credit: Zoom & Oracle
