Latest news with #VerizonCustomers
Android Authority
07-08-2025
- Business
- Android Authority
Survey reveals long time Verizon users are saying goodbye as bills climb and perks vanish
Edgar Cervantes / Android Authority Verizon is in the news for losing 51,000 postpaid subscribers between April and June this year and then doubling down by removing loyalty discounts and driving bills up. Ironically, the company recently gave away free concert tickets, gift cards, branded freebies, and more. Either way, customers are not amused by their rising bills, and unsurprisingly, many of you are looking to switch carriers. We received over 1400 votes on our survey, and almost 900 of these votes (~64%) are from users moving out of Verizon because of the bill increase. The comments on our article echo these sentiments. Android Authority reader hunnyeyes777 had been a Verizon customer for 25 years (!), but they have just moved out because of high pricing, no loyalty discounts, and poor service. Commenter musicachic is in a similar boat, bouncing out from Verizon after 19 years (!). Commenter shannacoates hasn't moved out yet, but they'll be leaving Verizon soon because of the rate increase. A good 8.7% of voters had already switched out of Verizon in the past six months, making them part of Big Red's recent subscriber bleed. Surprisingly, 9% of our voters are due for a higher bill, but they are staying put with Verizon as they feel they are still getting a good deal. 8% of voters aren't facing a price rise on their phone bills, so they are sticking with the carrier. That's about 15% of the votes in favor of Verizon. To wrap up the statistics, 10% of our participating voters are not recent Verizon customers, so they are unaffected by these antics. We're seeing similar strong sentiments on Reddit and X, with many long-time users blaming this price increase as the final straw that breaks the camel's back. A Verizon spokesperson had given us the following statement when the news broke earlier this week: To continue delivering the best customer experience on America's best 5G network and industry-leading services and tools that save our customers' time and money, we're making some adjustments. These adjustments are in line with market rates and allow us to continue to provide top-tier products and services with the vast majority of consumer customers seeing an increase of less than 30 cents. We value our customers' trust and are dedicated to bringing them even more value. It remains to be seen how this move has affected Verizon's bottom line and whether the company will reinstate the loyalty discount. Losing many of your most loyal customers has to pinch somewhere, but does it hurt enough for a rollback? Or is the company better off with a smaller subscriber base and higher prices? Time and earnings calls will tell. In the meantime, here are our recommended Verizon alternatives if you want to move out of Verizon. Follow
Phone Arena
31-07-2025
- Business
- Phone Arena
Verizon is going to hike various charges and take away discounts
Verizon is reportedly gearing up to hike various charges, and it looks like no one will be spared. Reddit user boofsnacks has revealed that the new prices will go into effect on September 1. The activation fee is going to increase from $35 to $40. This fee is charged whenever a device is activated on a line. Tablet plans will apparently see an across-the-board $5/month increase. The cheapest plan costs $20/month without discount right now, so customers should expect to pay at least $25 every month from September. Verizon is raising prices again. | Image Credit - Reddit user boofsnacks Administrative and Telco Recovery Charge will also be increased. Customers with voice lines should expect the fee to increase from $3.50 per line to $3.78, while those with data-only plans should see an increase from $1.60 per line to $3.97. This monthly charge helps Verizon cover certain direct and indirect costs, such as the cost of complying with regulatory and industry obligations, property taxes, and costs associated with its network. This fee was last increased in December Charge for voice lines is going up from $0.19 per line to $0.21. This surcharge is put towards the various charges levied by the government, such as license fees. Lastly, Verizon might also take away the $10 loyalty discounts that it offers to customers to keep them from leaving the company. We suspect the company has already started doing this, with some customers complaining that their discount has been removed. This would be the fourth price increase issued by Verizon this year, though it must be noted that the past increases didn't necessarily affect the same customers. That's even though the company admitted that it lost customers in Q1 and Q2 due to price hikes. Verizon is expected to notify customers about the increases over the next few days or weeks. It's not clear how the changes will affect the plans protected by the 3-year price lock announced this year. We have asked Verizon to comment on the accuracy of the rumor and will update the article if we hear back.
Android Authority
23-06-2025
- Business
- Android Authority
Verizon is offering a free line for 36 months to select customers, but what's the catch?
Edgar Cervantes / Android Authority TL;DR Verizon is offering a free Unlimited Welcome line for 36 months via monthly credits to select existing customers as a loyalty offer. Unlike past 'free' lines that merely masked multi-line discounts, this BYOD offer appears to be legit. While the main line is free, it still carries taxes and fees (around $6–$10 per month), and after 36 months, you must cancel the line or pay the standard rate based on your total lines. If you're a current Verizon subscriber, you may have received an email or text alert about a new promotion that lets you add a free line for the next 36 months via monthly account credits. Not only have I seen a few reports about this offer on Reddit, but my wife received the same text offer last night. It's unclear how widely this loyalty offer is being circulated, but if you're one of the lucky recipients of the deal, you might be wondering if there's a catch. As you'd expect, there's definitely some fine print here, but this is actually looking to be a solid deal. While Verizon has advertised 'free' lines before, usually it turns out that it's just for the fourth line and is only free because your discount is now high enough to cover the difference. This offer is a bit different, as the loyalty reward will cover the entire cost of an Unlimited Welcome plan for a three-year period, after which you'll be responsible for paying the difference minus any multi-line discounts. For Verizon customers seeing this offer, do you plan to redeem it? 0 votes Yes NaN % No NaN % Unsure/Other (Tell us more in comments) NaN % Keep in mind this is a BYOD (bring your own device) line, meaning you can't finance a phone on it while the promotion is active. Don't want an Unlimited Welcome plan? You can upgrade to Unlimited Plus or Ultimate, but the credit will only cover part of those plans' costs. You can also cancel the extra line at any time, but you'll lose the account credit if you do. Now for the fine print. First, the free line will still incur taxes and fees, likely around $6–$10 per month, which aren't covered by the credit. You'll also need to add the new line to one of the three MyPlan options, though your existing lines don't necessarily have to be on this plan. In other words, legacy plans are eligible here, too. To redeem the offer, I recommend going to your local corporate Verizon store. While my text message did have a link, following it only led me to a general BYOD page, and I had trouble getting the offer to come up. According to various Redditors, trying to use the app or talk to customer service remotely will likely only lead to more headaches. It is recommended that you visit the store for this promotion, as this seems to be the safest and easiest route. If you haven't received the offer, keep in mind that it's a targeted loyalty deal and isn't necessarily available to all Verizon customers. It's also distinct from your typical 'free fourth line' offer, as mentioned above. If you weren't contacted directly, check the Verizon app or website for any offers tied to your account. If nothing turns up, you can try reaching out to customer service, but there's no guarantee they'll extend the deal to you. Should you sign up if you received the loyalty offer? Honestly, that's up to you and whether you want to tie yourself to Verizon a bit longer, though technically you can cancel the promotional line at any time, so even that's not a major factor here. For what it is worth, I plan on redeeming our free line, and if you have a kid or someone else you've been thinking about adding, I'd do the same if I were you! Got a tip? Talk to us! Email our staff at Email our staff at news@ . You can stay anonymous or get credit for the info, it's your choice.
