Latest news with #VertexGlobalServices
Economic Times
21-07-2025
- Business
- Economic Times
Vertex Global Services to impart AI-specific skills to 8,000 professionals in India over next 3 years
TIL Creatives New York-headquartered business process management firm Vertex Global Services on Monday announced its plan to impart AI-specific skills and training to over 8,000 professionals in India over the next three years. This initiative is poised to revolutionise their in-house capabilities, backed by the launch of the VAssist tool to build efficiencies in contact centre processes, a statement said. From offering traditional BPO services to data-driven CX analytics, this tool will transition from conventional ways of handling customers to leveraging advanced tech for enhanced customer experience. By integrating this tool, the workforce will be able to understand, analyse, and provide better resolutions by differentiating it into three categories, such as contact centre, customer service, and business Indian BPO sector is rapidly transforming in this tech-driven era and undergoing a remarkable shift, as AI is redefining its core operations, such as customer experience, it is estimated to grow from USD 139.35 billion in 2025 to USD 280 billion by 2033, fuelled by the integration of advanced technologies and AI in the sector, it further accelerate this momentum, the fastest emerging BPO player, Vertex Global Services, has announced its ambitious plan to impart AI-specific skills and training to create over 8,000 AI experts in India over the next three years, the statement said."As the industry is transitioning towards automation and streamlined workflows, the focus on continuous quality management remains paramount. This initiative is poised to transform the landscape of customer service in BPO, ensuring that the company not only meets but exceeds both operational and customer service standards in the years to come," Vertex Global Services President and founder Gagan Arora agents engage with customers, the VAssist tool will provide on-the-spot recommendations for scripts and communication techniques, enhancing both the agent's performance and the overall customer capacity for real-time feedback not only aids in reducing Average Handle Time (AHT), a critical metric in call centre operations, but also improves the customer's journey by eliminating confusion during Average Handle Time is paramount, especially considering the financial implications for companies sponsoring toll-free a step further, creating a measured balance between AI and human will provide real-time and satisfactory resolutions. According to the industry estimates, 68 per cent of all customer service and support interactions are expected to be handled by agentic AI by 2028. Elevate your knowledge and leadership skills at a cost cheaper than your daily tea. From near bankruptcy to blockbuster drug: How Khorakiwala turned around Wockhardt Paid less than plumbers? The real story of freshers' salaries at Infy, TCS. What if Tata Motors buys Iveco's truck unit? Will it propel or drag like JLR? As deposit ground slips under PSU banks' feet, they chase the wealthy If data is the new oil, are data centres the smokestacks of the digital age? Stock Radar: M&M likely to break out from 1-year consolidation range; time to buy? Will consumer stocks see a comeback this festive season? 12 stocks to keep an eye on even when analysts are not bullish Don't fear volatility, focus on businesses: 5 mid-cap stocks from different sectors with upside potential of up to 27% Best way to deal with volatility, just ' Hold' for wealth creation: 7 large-cap stocks with an upside potential of up to 41%
Time of India
21-07-2025
- Business
- Time of India
Vertex Global Services to impart AI-specific skills to 8,000 professionals in India over next 3 years
Academy Empower your mind, elevate your skills New York-headquartered business process management firm Vertex Global Services on Monday announced its plan to impart AI-specific skills and training to over 8,000 professionals in India over the next three initiative is poised to revolutionise their in-house capabilities, backed by the launch of the VAssist tool to build efficiencies in contact centre processes, a statement offering traditional BPO services to data-driven CX analytics, this tool will transition from conventional ways of handling customers to leveraging advanced tech for enhanced customer experience By integrating this tool, the workforce will be able to understand, analyse, and provide better resolutions by differentiating it into three categories, such as contact centre, customer service, and business Indian BPO sector is rapidly transforming in this tech-driven era and undergoing a remarkable shift, as AI is redefining its core operations, such as customer experience, it is estimated to grow from USD 139.35 billion in 2025 to USD 280 billion by 2033, fuelled by the integration of advanced technologies and AI in the sector, it further accelerate this momentum, the fastest emerging BPO player, Vertex Global Services, has announced its ambitious plan to impart AI-specific skills and training to create over 8,000 AI experts in India over the next three years, the statement said."As the industry is transitioning towards automation and streamlined workflows, the focus on continuous quality management remains paramount. This initiative is poised to transform the landscape of customer service in BPO, ensuring that the company not only meets but exceeds both operational and customer service standards in the years to come," Vertex Global Services President and founder Gagan Arora agents engage with customers, the VAssist tool will provide on-the-spot recommendations for scripts and communication techniques, enhancing both the agent's performance and the overall customer capacity for real-time feedback not only aids in reducing Average Handle Time (AHT), a critical metric in call centre operations, but also improves the customer's journey by eliminating confusion during Average Handle Time is paramount, especially considering the financial implications for companies sponsoring toll-free a step further, creating a measured balance between AI and human will provide real-time and satisfactory to the industry estimates, 68 per cent of all customer service and support interactions are expected to be handled by agentic AI by 2028.
Mint
08-05-2025
- Business
- Mint
Vertex Group aims to bring in USD 40 mn foreign investments to India over next 3 years
New Delhi, May 8 (PTI) New York-headquartered Vertex Group on Thursday said it aims to generate approximately USD 40 million in foreign investment over the next three years. With the ambitious Vision of 2030, aimed at transforming India into a USD 5 trillion economy, the government is positioning key sectors like renewable energy and healthcare to draw substantial foreign investment, enhancing long-term growth prospects, a company statement said. "The ambition to bring USD 40 million into the Indian economy aligns seamlessly with the government's vision for fostering a robust investment landscape in India," Gagan Arora, Founder & President, Vertex Group, said, adding that the company's goal is also to generate employment opportunities, promote technological advancement, and drive economic growth in various industries. Vertex Group offers a wide range of services such as performance intelligence, staff augmentation, IT-managed services, and artificial intelligence. The company operates through several divisions: Vertex Global Services, Vertex Next, ILC Solutions, and Vertex Learning. Vertex Global Services currently operates in seven countries: United States, United Kingdom, India, Philippines, Nepal, UAE and Nigeria. Arora further noted that as foreign companies look for new markets to expand into, Vertex will act as a bridge to facilitate smooth transitions and operations for international players entering the Indian market. The company has also launched an innovative end-to-end factory shop tailored for foreign companies, it informed. "Through this factory shop, we aim to strengthen the country's position in the global economic arena and lead the way in driving foreign investment into the region," he added. This highlights the company's commitment to fostering a conducive environment for international businesses seeking opportunities and support to thrive within the local market, aligning with the government's vision to attract foreign investment through various initiatives, it stated. Vertex Group aims to cultivate an ecosystem ripe for economic growth and technological innovation by leveraging financial resources and foreign investments, the statement said.
