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Business Wire
31-07-2025
- Automotive
- Business Wire
Marchex Receives 2025 AI Agent Product of the Year Award
SEATTLE--(BUSINESS WIRE)--Marchex (NASDAQ: MCHX), which harnesses the power of AI and conversational intelligence to drive revenue acceleration and operational excellence, today announces that TMC, a global, integrated media company, has named Marchex Engage for Auto Sales & Service a winner of the 2025 AI Agent Product of the Year Award. This prestigious award honors groundbreaking AI innovations that elevate performance and deliver outstanding business results across industries and functions. Marchex Engage for Auto Sales & Service is purpose-built for automotive dealerships and service centers, combining conversation AI and industry-specific intelligence to turn everyday conversations into revenue-generating actions. Key features include real-time alerts for high-value sales and service opportunities, sentiment tracking, AI-powered call summaries, and automated CRM logging, all powered by industry-trained AI. The Engage product understands the nuances of automotive conversations, enabling teams to act faster at the point when customer intent is highest, sell and service more automobiles, and reduce customer defection. Additional highlights: Automatic CRM creation : Automatically creates a new CRM record if the customer does not already have one. : Automatically creates a new CRM record if the customer does not already have one. CRM updates from interactions : Updates CRM records with relevant information from each customer interaction, including customer intent and outcome, vehicle and competitor interest, products, services, and customer experience. : Updates CRM records with relevant information from each customer interaction, including customer intent and outcome, vehicle and competitor interest, products, services, and customer experience. Targeted outbound communication : Enables outbound communication programs directly from the CRM, based on the customer's previous interactions, interests, and stage in the buying or decision-making journey. : Enables outbound communication programs directly from the CRM, based on the customer's previous interactions, interests, and stage in the buying or decision-making journey. Deal-recovery and coaching alerts : Notifies staff in real-time of missed sales or service opportunities, enabling them to re-engage customers before they are lost. : Notifies staff in real-time of missed sales or service opportunities, enabling them to re-engage customers before they are lost. Seamless CRM integrations: Connects with automotive CRMs, including VinSolutions, eLead, and DealerSocket, to provide a comprehensive view of the customer and ensures the next action taken is the right one. 'We are thrilled that Marchex Engage for Auto Sales & Service has been recognized by TMC as 2025 AI Agent Product of the Year,' said Edwin Miller, CEO of Marchex. 'This award underscores the impact our Engage AI platform is having within the highly competitive automotive industry, empowering dealerships and service centers to achieve maximum value from every customer interaction along their automotive journey.' 'It gives me great pleasure to recognize Marchex as a 2025 AI Agent Product of the Year Award recipient,' said Rich Tehrani, CEO of TMC. 'Our editors and judges were thoroughly impressed by the product's ability to streamline processes and deliver productivity levels never thought possible.' To learn more about Marchex Engage for Auto Sales & Service, visit: About Marchex Marchex harnesses the power of AI and conversational intelligence to provide actionable insights aligned with prescriptive vertical market data analytics, driving operational excellence and revenue acceleration. Marchex enables sales, marketing, service, operations, and executive teams to optimize customer journey experiences across omnichannel communication channels. Through our prescriptive analytics solutions, we enable the alignment of enterprise strategy, empowering businesses to increase revenue through informed decision-making and strategic execution. Marchex provides conversational intelligence AI-powered solutions for market-leading companies in leading B2B2C vertical markets, including several of the world's most innovative and successful brands. Please visit or @marchex on X (formerly Twitter) ( where Marchex discloses material information from time to time about the company and its business. About TMC For more than 20 years, TMC has been honoring technology companies with awards in various categories. These awards are regarded as some of the most prestigious and respected in the communications and technology sector worldwide. Winners represent prominent players in the market who consistently demonstrate the advancement of technologies and are verifiable leaders in the marketplace. TMC also provides global buyers with valuable insights to make informed tech decisions through its editorial platforms, live events, webinars, and online advertising. Leading vendors trust TMC's thought leadership and events for branding and lead generation. Learn more at and follow @tmcnet on Facebook, LinkedIn, and X.
Yahoo
10-06-2025
- Automotive
- Yahoo
ID Privacy AI Launches BDC Pro™ - Enterprise-Ready, Voice-First AI That Manages Leads 24/7
Integrated with 85% of automotive CRMs, including DealerSocket, VinSolutions, Xtime, and Dealer-FX, BDC Pro™ pairs with new VDP Pro™ video agents to turn sales and service leads into booked appointments around the clock. CAPE CORAL, Fla., June 10, 2025 /PRNewswire/ -- ID Privacy AI today launches BDC Pro™, a real-time, privacy-first automotive AI agent that works 24/7 to greet every call, text, and email, field on-the-spot questions, and lock in appointments in under three minutes. Built on ID Privacy AI's multi-agent platform, BDC Pro™ gives dealerships a full-time AI teammate that integrates securely with more than 500 systems, including VinSolutions, DealerSocket, vAuto, DealerFX, and Xtime, resolves roughly 66 percent of inquiries on the first interaction, keeping average call time under three minutes. "BDC Pro™ is just the start," said Albert Thompson, CEO of ID Privacy AI. "We're entering a world where AI agents work alongside humans, handling repetitive tasks, responding instantly, and staying available 24/7. Our platform lets any business build a secure, voice-first AI agent that thinks like a seasoned pro and learns over time, without ever compromising on privacy." Voice Agents That Don't Just Talk - They Think, Act, and Deliver Cognitive Voice Intelligence: Deep reasoning lets agents understand intent, handle objections and convert more leads in less time. Dealer-Focused Multichannel Execution: One AI hub handles voice, SMS, and email in English and Spanish, keeping every shopper on-brand and engaged. Complete Lead Coverage & Channel Flexibility: No missed inquiries; the agent answers instantly and moves conversations across channels without losing context. Full CRM + DMS Integrations: Bi-directional write-back with VinSolutions, DealerSocket, CDK, Xtime, DealerFX, DealerTrack, ELead and more - covering ninety percent of all dealership tech stacks. Privacy Safe by Design: End-to-end encryption keeps dealers compliant with CCPA, GDPR and OEM rules. Operational Excellence: No call queues, no shift gaps and only light-touch coaching; BDC Pro™ delivers results fast, high quality output from day one that continually improves dealership efficiency. Proof in the Numbers "Across 27 direct-mail campaigns - over one million mailers and nearly 30 thousand calls - BDC Pro™ resolved 66 percent of callers on first contact, turned more than half into appointments, and cut cost-per-appointment by about 90 percent versus a staffed BDC," said Dr. Shaoor Munir, Chief AI & Data Officer, ID Privacy AI . Additional insights into one of the 27 campaigns revealed that the agent booked 1200 appointments, closed sixty-nine percent of callers without any human handoff, and helped generate more than $350,000 in front-end gross revenue, proving that autonomous automotive AI agents can handle high volume call situations with ease. Introducing VDP Pro™- Personalized Video Follow-Up, Powered by AI VDP Pro™, a companion solution to BDC Pro™, is a personalized AI video agent for dealerships that re-engages shoppers who view a high-interest Vehicle Detail Page (VDP) but leave without converting. Monitoring real-time site activity, the agent automatically sends a hyper-personalized AI video via email or text - delivering the right message within minutes, not hours. Key Options and Features: Flexible Presenter Library: Choose from 300 plus pre-built AI avatars or a fully-branded, AI-cloned video of your General or Sales Manager. Dealer-Controlled Scripting & Branding: Each video uses your store's exact pricing, incentives and CTA. Seamless hand-off to voice AI: When a shopper engages or submits a lead form, VDP Pro™ routes the lead to BDC Pro™ for live voice follow-up and instant appointment booking. "Imagine a shopper who left your website last night seeing a friendly video from your GM the next morning - followed by a voice call from BDC Pro™ to lock in the appointment. It's personalized follow-up at scale, finally possible," added Albert Thompson . Real-Time Intelligence and Agent Feedback Loops Dealers don't just get automation, they get visibility. Live Transcription, timestamps and sentiment analysis: Every voice, email or text exchange is recorded and auto-tagged for intent and emotion, giving teams real-time insight into customer needs. Manager Dashboard with built-in feedback loops: One screen to review calls, flag missteps and fine-tune agents, turning data into continuous performance gains. Built for Dealers. Ready for the Enterprise. As 24/7 engagement becomes the norm in OEM, healthcare, and finance, the platform behind BDC Pro™ lets any organization deploy secure, domain-specific AI agents, and ID Privacy AI is already partnering with enterprises to take these agents cross-vertical. The company is also in active talks with investors as enterprise demand surges, and continues to expand partnerships across the automotive ecosystem. Availability BDC Pro™ is now available across North America. Dealers can book a demo of our automotive AI BDC solution at . Built with deep cognitive reasoning and persistent memory, this solution learns fast, adapts to store-specific workflows and sharpens every conversation. Media Contact: For sales inquiries or to learn about investment opportunities, contact Albert Thompson CEO of ID Privacy AI at albert@ For general press inquiries, reach out to press@ To learn more, visit us online at ID Privacy AI is redefining how businesses build and deploy intelligent AI agents - securely, privately, and on their own terms. ID Privacy AI's agentic infrastructure enables companies to create fully autonomous voice, video and knowledge-based agents with real-time connectors, encrypted processing, and dynamic memory. Flagship solutions like BDC Pro™ and VDP Pro™ are built on top of ID Privacy's scalable foundation, empowering industries to work faster, smarter and with total data control. View original content to download multimedia: SOURCE ID Privacy, Inc. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
