Latest news with #WXP
Khaleej Times
3 days ago
- Business
- Khaleej Times
Hybrid work has changed everything – now it needs to catch up
The way people work has shifted permanently. Hybrid models are now standard, employees operate across locations and time zones, and expectations for seamless, secure digital experiences continue to rise. Yet many organisations are still managing IT the old way, juggling disconnected tools, reacting to issues after they occur, and struggling to deliver consistency. What's needed is a smarter, more unified approach. HP's Workforce Experience Platform (WXP) is designed to meet this moment, helping IT teams take control of complex digital environments while improving the way people interact with their devices. Now available in the UAE and Saudi Arabia, WXP brings these capabilities directly to regional organisations looking to modernise IT operations, streamline device management, and elevate employee experiences at scale. From reactive to predictive WXP centralises IT management across entire fleets - from PCs and printers to meeting room technologies - regardless of brand or operating system. It pulls real-time data from more than 24 million devices globally and is already deployed across 680,000 endpoints. The platform automatically identifies and helps resolve more than 11 million IT issues each month. With AI-driven analytics and natural language processing, WXP enables IT teams to ask simple, human-language questions, such as which devices are showing signs of failure, and receive immediate, actionable insights. This means faster response, fewer disruptions, and improved service delivery without the complexity of multiple dashboards and tools. Better digital experiences drive better outcomes The quality of a company's digital infrastructure directly affects employee productivity and satisfaction. According to HP's 2024 Work Relationship Index, only 28% of global knowledge workers say they have a healthy relationship with work, with digital friction playing a significant role. WXP helps organisations identify where that friction occurs - whether through poor device performance, slow support, or underperforming applications. It collects sentiment data, monitors device usage, and offers tailored recommendations to IT teams for improvement. In practice, this can lead to fewer helpdesk tickets, smarter device refresh cycles, and better day-to-day experiences for employees. Security built in, not bolted on WXP includes built-in security through HP Wolf Security, offering endpoint protection aligned with global standards. It monitors and mitigates risks at the device level, providing IT teams with the visibility they need to respond quickly and maintain compliance. The platform also integrates with widely used enterprise tools, such as Microsoft Intune, ServiceNow, Power BI, and Tableau, ensuring compatibility without disruption to existing systems. Designed for transformation at scale As organisations across the region continue investing in digital transformation, there is a growing need for platforms that do more than manage IT, they must enable smarter decisions, improve experiences, and unlock efficiency. WXP supports these goals with AI-powered automation, clear ROI tracking, and flexible deployment. It shifts the role of IT from support to strategy, empowering teams to deliver consistent, proactive experiences across the organisation.
TECHx
10-07-2025
- Business
- TECHx
How HP Telemetry is Powering the Modern Workforce
Home » Editor's pick » How HP Telemetry is Powering the Modern Workforce HP Telemetry enables IT to detect and fix issues early, boost device health, and ensure smooth operations with AI-powered insights across hybrid workplaces. Most IT issues don't start with an error message. A slowdown, a frozen screen, or a battery that can't last the entire day are the first signs. Recognizing those early signs and addressing them quickly is the difference between a smooth workday and unnecessary and disruptive interruptions. As organizations rely more heavily on digital tools, understanding how devices are performing has become essential. However, with only 55% of employees feeling fully supported by their service desk, there is a clear need for more proactive IT solutions. With the use of real-time analytics and sophisticated telemetry, HP's Workforce Experience Platform (WXP), which analyzes over 24 million endpoints and resolves more than 11 million IT issues monthly, gives IT teams a better picture of devices health, helping them to anticipate issues early and boost productivity throughout the company. From signal to insights Many technical problems build slowly and silently. Those early signals are visible through HP telemetry. By comparing live data from company devices against a global baseline, the system identifies anything unusual, whether it's excessive battery drain, overheating, or application instability. This makes it possible for support teams to intervene before these issues escalate. This kind of information also reduces the burden on employees. Rather than relying on users to report vague or hard-to-explain problems, IT teams can monitor device health continuously in the background. That allows them to take action before minor issues become significant disruptions, all without compromising the user experience. Smarter decisions with better data The benefits extend beyond daily troubleshooting. Telemetry data provides information on how devices are being used, which helps with longer-term IT planning. Organizations can track patterns in performance, identify where teams are struggling with outdated hardware, and prioritize upgrades more effectively. It also gives useful data for smarter software deployment and configuration choices, enabling IT leaders to base their choices on how tools are performing in real environments. As a result, end users will have a more uniform experience, fewer assumptions, and better resource targeting. All of this is delivered through HP Workforce Solutions, which uses artificial intelligence to highlight the most relevant insights. This guarantees IT teams are not overloaded with raw data but are equipped with relevant, timely information that drives action and helps in decision-making. Supporting national digital priorities As the UAE and Saudi Arabia push forward with national strategies for digital transformation, HP is bringing its Workforce Experience Platform to both markets. The platform provides IT teams with the visibility and tools they need to improve performance, prevent disruptions, and maintain uninterrupted operations. With both countries placing increasing emphasis on workplace resilience, user experience, and secure digital infrastructure – including the UAE's national focus on building AI-ready hardware systems – the ability to manage devices proactively is a critical step forward. The platform is particularly relevant for hybrid and remote work environments, a model gaining traction under initiatives like Saudi Arabia's recent regulatory updates to encourage flexible and remote job models, where direct oversight is limited yet, expectations for system reliability remain high. Security built in Security remains central to the solution. HP telemetry operates within a secure framework, protected by HP Wolf Security. As data is gathered and examined, endpoint security is aided by real-time threat detection and hardware-enforced safeguards. The approach ensures that improving performance does not come at the cost of system integrity or compliance. A clearer view of IT performance Managing technology across a distributed workforce requires more than simple monitoring. IT teams require a complete view of how systems are performing and where support is most needed. HP's telemetry-led approach provides that visibility, helping teams address issues early and maintain a stable, responsive work environment. As a result, there are fewer disruptions, less time is spent diagnosing preventable issues, and more focus on employees' core businesses, without interruptions. As the expectations placed on IT continue to grow, solutions like HP WXP offer something every business can benefit from: fewer surprises and better performance across the board.
Techday NZ
09-07-2025
- Business
- Techday NZ
HP & Datacom unveil AI-powered platform for smarter IT management
HP and Datacom have collaborated to launch Datacom Insights, a service designed to provide businesses with real-time visibility into device health, security risks and overall fleet performance, aiming to support IT teams adapting to hybrid work environments. The Datacom Insights service is built using HP's Workforce Experience Platform (WXP) and leverages artificial intelligence to analyse data, offering organisations the ability to replace traditional IT guesswork with live insights. This approach is intended to help IT teams resolve issues more quickly, spot potential risks before they escalate, and optimise both device usage and environmental impact. AI-driven automation According to HP and Datacom, the growing prevalence of hybrid work has increased the complexity facing IT departments. The introduction of services such as Datacom Insights aims to decrease this complexity by automating reporting processes and offering actionable, data-led recommendations. "The shift to hybrid has created a new level of complexity for IT teams, and the old ways of working just don't cut it anymore. What businesses need now are tools that can anticipate issues before they escalate, streamline fleet visibility, and empower teams to make confident decisions. That's exactly what our partnership with Datacom is delivering." Datacom Insights enables IT leaders to monitor their entire hardware and software environment, providing a clear and current picture of asset health, utilisation and potential vulnerabilities. The service also offers predictive insights, aimed at helping organisations address potential problems before they impact users. Supporting IT leaders The emphasis on supporting IT leaders to make confident, proactive decisions is central to the partnership. By providing an overview of the technology landscape within an organisation, Datacom and HP maintain that IT departments will have increased clarity and control, allowing better allocation of resources and reducing unnecessary costs associated with reactive issue resolution. Environmental considerations have also played a role in the development of Datacom Insights. By offering information on device usage and performance, organisations can make decisions that align with sustainability targets, such as reducing power consumption or extending device life cycles. This, in turn, may help organisations move towards meeting their environmental, social and governance (ESG) commitments. "We've built Datacom Insights to give our customers clarity and control across their entire IT investment. With HP WXP our clients' IT decisions are fully informed. This isn't just after the fact either, these are pre-emptive strategic opportunities that our partnership is providing. A significant benefit of this approach is the boost it gives to sustainable practices that should now be a core consideration for any smart IT fleet policy." Adoption and deployment Datacom Insights is positioned as an immediate step towards making IT management more dynamic, especially as businesses continue to navigate hybrid work models. The service integrates directly with existing HP WXP capabilities, providing real-time reporting dashboards that highlight device performance and security status. This approach is intended to help reduce the administrative burden on IT staff, allowing them to focus on strategic initiatives rather than routine maintenance or incident response. In addition, the use of AI-driven insight generation is expected to improve the efficiency of IT operations and reduce downtime for end users. By working together, HP and Datacom seek to address some of the challenges experienced by modern IT teams and align technology management practices with broader business objectives and sustainability goals.
Techday NZ
26-06-2025
- Business
- Techday NZ
Exclusive: BPC and HP deliver flexible IT support to growing firms
In a market where small and mid-sized businesses face mounting IT challenges, BPC Commercial is creating a new path with the support of long-term technology partner HP and financial innovation from HPE Financial Services. "We've been in the IT industry for 15 years," said Brian Wu, General Manager of BPC Commercial. "Over the years, we've had more and more requests from customers for better and more professional IT services. That's why we created BPC Commercial." At the core of BPC's service is a unique triad approach: combining hardware, software, and finance to craft bespoke, future-proof solutions. The company's ability to blend its IT knowledge with proprietary enterprise software expertise allows it to see beyond the surface of client needs. "We're not just another IT provider," Wu explained to TechDay during a recent interview. "We also develop ERP solutions, which means we understand operational flows at a much deeper level. That gives us the ability to design integrated solutions that genuinely help businesses grow." The bond between BPC and HP stretches back over a decade and a half, something Sandra Lai, HP's ANZ Business Development Manager for Channel Workforce Solutions, views as a model of "strategic alignment." "This partnership is unique because it's based on trust and long-term collaboration," said Lai. "We support Brian's business with our extensive portfolio - whether it's computing, print, or building new capability. We see ourselves as part of his extended team." Chris Bor, Partner Account Manager at HPE Financial Services, adds another layer to the partnership, helping to finance and enable solutions tailored to each business. "Our role is to make projects happen, regardless of budget size," Bor told TechDay. "We bring financial vitality through flexible leasing, bundling services and technology so businesses can operate without tying up capital." This collaborative approach is particularly vital as economic pressures and shifting work habits challenge businesses to rethink traditional IT models. "Mid-sized businesses are dealing with ageing fleets, shrinking budgets and rapid tech changes like AI and quantum computing," said Lai. "They often don't have the resources or the technical knowledge to manage these transitions." Wu sees this struggle play out on the ground. "IT managers are often stretched thin. They're busy keeping things running day to day and can't always see what's coming," he said. "That's where we come in - not just selling hardware but consulting, educating, and helping clients avoid costly mistakes." To support this, HP's Device-as-a-Service (DaaS) offering has evolved in 2025 into a more adaptive solution. "It's no longer just hardware bundled with services and finance," Lai explained. "Now, we've added the Workforce Experience Platform (WXP), which is vendor-agnostic and helps track user sentiment, security posture, and fleet visibility – regardless of device brand." WXP, which recently moved up in Gartner's Magic Quadrant for employee experience, is a key value-add for BPC's clients. "It's about visibility, flexibility, and control," said Lai. "IT managers can now pre-empt problems, respond faster, and support a hybrid workforce far more effectively." Wu agrees. "It's exactly the tool we were waiting for. We're just presenting the beautiful weapon HP created," he said. BPC's market approach stands apart from competitors because of its full-stack capabilities and hands-on style. "We don't just solve surface issues," Wu explained. "We spend weeks talking to every department, understanding every pain point. We put ourselves in our clients' shoes and act like their internal IT and operations team." This ability to plan long-term is one of BPC's major differentiators in the mid-market. "We help customers think five years ahead – whether it's bundling finance, planning for recovery, or scaling support," he said. "One example is a client who initially came to us for software. After working through their pain points, we ended up redesigning their entire operations platform and infrastructure." According to Bor, finance is often the difference between a project happening or not. "Finance gets you a seat at the table," he said. "A popular tailored offer is our payment relief program, where the customer would pay lower payments – for instance, 1% of the solution's value for the first six months, followed by 3% for months seven to 36." "On a $100K solution, that's $1,000 a month for the first six months, then $3,000 per month for the remaining term. It's a way to access the tech today while deferring the bulk of the cost." The environmental benefits of these financial models are also front of mind. "At the end of a lease, the equipment returns to us for repurposing," said Bor. "That supports sustainability and the circular economy – something more clients are asking for." As the tech landscape accelerates, BPC is positioning itself as a strategic guide for mid-sized businesses trying to navigate what comes next. "We understand this market, and we're bold enough to try new things," said Wu. "With HP and HPE Financial Services, we've got the right tools and partners to help clients scale smarter, not just bigger." And it's that shared ambition that binds the three companies. "The better we understand our clients' pain, the better the solutions we offer," said Wu. Watch this video introduction to see how Brian Wu, Sandra Lai, and Chris Bor collaborate to deliver integrated IT and financial solutions for mid-sized businesses.
