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Travel expert shares legal right to sit with family on plane and if you need to book seats
Travel expert shares legal right to sit with family on plane and if you need to book seats

Daily Mirror

time6 hours ago

  • Daily Mirror

Travel expert shares legal right to sit with family on plane and if you need to book seats

If you're about to book seats, read this first and then decide If you're heading on holiday soon and wondering whether or not to book specific seats, you may want to hold off. According to travel experts at Which?, you're "probably wasting" your money if you're paying to sit together. ‌ It comes as Which? Travel found many customers who didn't pay for seat selection "told us they ended up seated with their travel companions anyway." Talking about other major airlines, they state that "most" of them will "automatically seat you with the people you booked with" with the figure for those being seated together for easyJet standing at 93% with Jet2 at 90%. ‌ Am I legally entitled to sit with family? ‌ Many people may think that there is a legal requirement to do this, especially those with children. But this is not the case at all. Which? explained: "There's no legal right to sit next to your family, not even children." The Civil Aviation Authority (CAA) says: "Young children and infants who are accompanied by adults should ideally be seated in the same seat row as the adult. Where this is not possible, children should be separated by no more than one seat row from accompanying adults." In a recent post, Which? also stress: "There is no UK law that says children have to be seated with their parents on a plane." ‌ What UK airlines sit families together? Which? state: "Most airlines will seat people who book together for free, whether they're families or not. Paying for a seat is usually unnecessary - except with a couple of carriers, as we'll see below. "We've looked at the policies of some of the major airlines to see how likely they are to seat children with parents - and whether you'll need to pay extra. Also, be warned that some airlines will charge hundreds of pounds more for a baby than others." Travelling soon? If you are set to travel soon, holidaymakers should also know that there are seven essential passport checks you should carry out before heading on holiday this summer. Travel insurance experts at have said people should ensure the laminate over the personal details page is not lifting or peeling. This is because it could raise suspicions of tampering. This is a common reason for passports being flagged or rejected so even if all the information is readable, it's best to get your passport replaced to prevent any issues. They further add that if your passport has sustained water damage, you likely won't be able to use it as a valid travel document. While minor exposure to water such as slightly crinkled page edges shouldn't be an issue - further damage like smudged ink or discolouration can lead to delays or refusals at the border. You can read about all seven key passport checks for Brits here.

Biggest customer fails from top firms YOU use revealed in Which?'s annual ‘Shoddy Awards'
Biggest customer fails from top firms YOU use revealed in Which?'s annual ‘Shoddy Awards'

Scottish Sun

time9 hours ago

  • Business
  • Scottish Sun

Biggest customer fails from top firms YOU use revealed in Which?'s annual ‘Shoddy Awards'

Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) THE companies that have let down customers the most in the past year have been revealed. Consumer group Which? has named the firms that have fallen short the most this year in its annual Shoddy Awards. Sign up for Scottish Sun newsletter Sign up 1 Which? has revealed its full list of 'Shoddy Award' winners Credit: Getty - Contributor A range of companies made the list, including airlines, broadband firms, car firms and booking platforms. To be nominated the companies must have fallen below industry standards, offered poor value for money, made false claims or regularly underperformed. Experts put forward their own lists of companies that they felt met the criteria. The firms were then subjected to testing, customer surveys and investigations before a team of judges put together the final list. Below we've revealed a selection of winners and why they were awarded the title, plus read on for the full list. Harry Rose, Which? Magazine Editor, said: 'Consumers rightly expect high-quality products and services for their money. "All the companies named and shamed in this year's Shoddy Awards need to up their game and offer people the value for money they rightly expect.' Which? contacted each firm for comment. Kiddylicious Kiddylicious sells snacks for children aged from six months to five years old. The company claims to be allergen free, convenient and promote self-feeding. RECEIPTS-EXPLAINER But research from the University of Leeds, funded by Which?, found that the majority of snacks are actually high in sugar and marketed in a misleading way. Many are closer to sweets than healthy snacks, with several classed as confectionery under World Health Organization guidelines. The snacks have little nutritional value and for babies aged under a year they risk replacing breast milk or formula in their diets. David Lloyd David Lloyd health clubs were also given a Shoddy Award because of their poor value for money. In Which?'s most recent gym survey, its members rated the company just two stars when it came to value for money. The consumer champion found that the average 'Plus' membership would cost you £131.50 a month. Meanwhile, in some locations the Platinum membership would set you back £259 a month. Ticketmaster Ticketmaster's pricing for the Oasis reunion tour earned it a spot on the Shoddy Award shortlist this year. The company's practices when selling tickets for the long-awaited tour may have breached consumer protection law for two reasions. First, some seats were labelled as platinum and cost twice as much as a standard ticket. But Ticketmaster failed to explain to customers that there was o extra benefit to buying these seats. Meanwhile, customers were told that "in demand" prices would be used. This which meant that customers queued for tickets online without knowing exactly how much they would need to pay for tickets. The Competitions and Markets Authority (CMA) investigated and agreed that these practices might have broken consumer law. Which? is calling on the CMA to make sure that Ticketmaster refunds customers who paid more than expected for tickets. Sports Direct Sports Direct has also been accused of breaking the law this year. When selling items Sports Direct uses Recommended Retail Prices (RRP) as a reference of how much an item is worth. The Advertising Standards Authority (ASA) said an RRP should reflect the price a product is generally sold at across the market. But Which? found examples where no other online retailers were selling items at the RRP price shown by Sports Direct. Often their prices were the same as Sports Direct's, or lower. This could mislead shoppers about the true value of a product and the savings they are actually making. Many of the brands sold by Sports Direct are owned by its parent company, Frasers Group. For the majority of them Which? could not find the items for sale on any other websites. The ASA has said: 'If a marketer is the only seller of a product, and so has set the price themselves, it's unlikely to be acceptable to refer to the price as RRP.' It's not clear if this is the case here and if it applies to brands that are owned by the same parent company. Which? is calling on the CMA to investigate these pricing tactics. Tesco Clubcard Supermarket loyalty cards have become essential to cut the cost of your weekly shop. But some retailers have age, address and digital requirements that block shoppers from accessing savings. Tesco has the largest market share of any UK supermarket. But you must be 18 to get a Clubcard, while at other supermarkets you can register for a loyalty card if you are aged 16 or younger. The rules stop younger shoppers from getting access to thousands of discounted prices. Online marketplaces Websites including AliExpress, Amazon, Ebay, Temu and TikTok are failing to prevent the sale of unsafe goods from third-party sellers. Last year Which? listed an unsafe plug-in heater that looked identical to one that was recalled as far back as December 2022. The consumer champion found the heater for sale on Amazon, eBay, Etsy and TikTok. Meanwhile, it also found dangerous "energy saving" plugs available on websites including AliExpress, Amazon, eBay, Temu and TikTok Shop. The devices claim to save you money but are not safe. Which? is calling on the government to introduce a duty so marketplaces have a legal responsibility to stop dangerous products appearing on their websites. The hotel booking platform came out top in Which? accommodation booking website survey - with the highest customer score. But when things go wrong, the situation was less positive. The consumer champion received dozens of complaints about scam messages and has seen hundreds of online reviews from people who have fallen for a scam. Which? said the award is specifically for approach to minimising and handling scams. Its recent investigation found that does not run proper identity checks on accommodation hosts. It is far too easy to hack into its messaging system and the system often shows positive reviews, rather that ones warning that the property is a scam. When you contact to say you have been scammed it will chase your money but it will not necessarily refund you itself. British Airways For the first time, British Airways was joint bottom of Which?'s long-haul airlines survey. It did not fly particularly high in the consumer champion's short-haul rankings. It landed nearer the bottom of the table than the top and was only awarded two stars for value for money, seat comfort, food and drink and cabin environment. Meanwhile, Which? research in May named it the worst-rated airline for customer service in the previous year. It also cancelled more flights than many of its rivals. Which? said that as many companies look to innovate and improve, British Airways needs to raise its game. Virgin Media The broadband provider earned its third Shoddy for its poor customer ratings and expensive price rises. Virgin Media was the worst-ranked provider in Which?'s annual broadband survey and received poor ratings for customer service and support. This year it also introduced the biggest mid-contract price rises for broadband-only customers - at £3.50 a month. In comparison, most other providers announced price rises of around £3 a month. The company has also been under investigation by Ofcom since 2023 after customer complaints that the firm is making it difficult for them to cancel their services. The case is still ongoing. EE Mobile EE used the new Ofcom rules on mid-contract price rises to levy a £4 a month increase for bundled contracts, which include both a phone and Sim. In comparison, the next highest price rise was just £1.80. Mobile providers say they need to invest in their networks, which could be justification for increasing airtime call, text and data prices. But the phone cost is fixed at the start of the contract. Which? also suspects that bundled contracts are being offered when customers fail the credit check for a Flex Pay contract to pay for their phone and airtime separately. So although this increase may only impact a small number, it could be a significant cost. Full list of 'Shoddy Awards' HERE is the full list of 'Shoddy' winners: Sugary snacks: Kiddylicious Exercise at extortionate prices: David Lloyd Rip-off merchant of the year: Ticketmaster Dodgy deals: Sports Direct Biggest collective failure: home insurance companies Excluding teenage customers: Tesco Clubcard Dangerous domains: AliExpress, Amazon, Ebay, Temu and TikTok Soft on scams: Cancel culture: British Airways Hat trick of horrors: Virgin Media Bundled contract baddies: EE Mobile Prone to breakdowns: Range Rover Evoque plug-in hybrid Botched bots: iRobot Robot vacs Do you have a money problem that needs sorting? Get in touch by emailing money-sm@ Plus, you can join our Sun Money Chats and Tips Facebook group to share your tips and stories

Why booking a 3-star hotel could be better than a 5-star especially abroad in Spain
Why booking a 3-star hotel could be better than a 5-star especially abroad in Spain

Scottish Sun

time2 days ago

  • Scottish Sun

Why booking a 3-star hotel could be better than a 5-star especially abroad in Spain

Plus, what you should do when booking a hotel STARRY EYED Why booking a 3-star hotel could be better than a 5-star especially abroad in Spain Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) WHEN looking for a hotel, we seem to quickly jump to the conclusion that more stars equal better accommodation; however, this isn't always the case. Hotel star ratings don't actually come from one place. Sign up for Scottish Sun newsletter Sign up 7 Hotels can get their star ratings from multiple places often making it confusing when you come to book accommodation Credit: Getty Instead, there are a myriad of companies and bodies that give out stars, which means the hotel you're staying in can technically have more than one rating. And then things get even more complicated when you head to Europe, as hotels there are rated differently between countries. We explain what this means for your trip - and how a three-star hotel could end up being much better than a five-star. UK According to Which?, the UK's rating system has common standards and hotels must have an overnight inspection by the local tourism board and pay a fee each year. Inspections are conducted by the AA Hotel and Hospitality Services, Visit England, Visit Wales and other partner bodies. Since 2006, these bodies have all worked under Common Quality Standards, which means they all award the same ratings to the same hotels. Previously, to even get one star, a hotel had to offer breakfast and have a TV in every bedroom, although the AA Hotel and Hospitality Services no longer give one and two star ratings. Instead, hotels sign up to a scheme that rates them towards three stars and up to five stars - or if not achieved, they receive a 'Quality Assessed' award. Under this scheme, hotels have a full inspection with all the accommodations' offerings tested. If they meet all quality standards, they will get a minimum of a 'Quality Assessed' award. In addition to this scheme, there is an entry-level alternative called 'Visitor Ready'. Avoid these common holiday booking mistakes for a stress-free vacation 7 And these awards range from three to five-stars or a 'quality assessed' award Credit: Getty This scheme allows hotels to display a 'Visitor Ready' digital badge to show that they have met all the mandatory legal requirements and that it is a safe and trusted destination. The requirements for the AA Hotel and Hospitality Services' three-star hotels include a minimum of five bedrooms as well as a self-service breakfast buffet, and on-request luggage assistance and ironing facilities. Here are some of the other requirements fora three-star hotel: Good customer service with a good number of staff for efficient service Simple booking system (online and via phone) Guests clearly directed to their room and told about the hotel's other facilities Access to both side of the bed if double occupancy Guests informed when they book, if dining is not available Dietary requirements catered for Sufficient restaurant staff to ensure efficient service Restaurant staff have good levels of food, beverage and wine product knowledge and service skills For four-star hotels, all of the above are needed as well as: Very good social skills and customer service Booking confirmation via email/text/letter Luggage assistance offered on arrival and advertised for departure Laundry services provided, with advertised prices Polite restaurant staff with very good levels of food, drink and wine knowledge and service Restaurant staff with proactive service All bedrooms with more space than 3-star Room service provided and delivered to the room if needed On request: - Table service advertised and available on request at breakfast And it is the same for five star hotels, with all of the above and: Staff should anticipate guests' needs and be presented 'impeccably' Multilingual staff Able to make a prompt and effective booking, 24 hours a day Guests shown to their room Hotel staff handle guest luggage on arrival 24-hour return laundry service At least one restaurant open to residents for all meals during hotel opening hours seven days a week with space around tables and highly-knowledge, proactive staff Table service proactively offered at breakfast and full table service for all dinner courses A broad range of dishes at dinner of outstanding quality 24-hour room service of hot and cold snacks and drinks including alcoholic drinks available Majority of bedrooms very spacious and at least one permanent luxury suite (with at least three separate rooms) Beds for double occupancy to be at least 153cm (5ft) in width Air conditioning How star ratings are different elsewhere However, Europe has a different system to the UK. Since 2009, hotels in 21 countries have signed up to the same rating system known as Hotelstars. All the countries that are signed up to Hotelstars SOME popular European destinations, such as Spain, have not joined the Hotelstars scheme. But these countries have: Armenia Austria Azerbaijan Belgium Czech Republic Denmark Estonia Georgia Germany Greece Hungary Latvia Liechtenstein Lithuania Luxembourg Malta Netherlands Poland Slovenia Sweden Switzerland Hotelstars' standards are similar to the British system, but there are some differences worth noting. In Europe, hotels in any of the 21 countries signed up to the scheme must have shower/WCs or bathtub/WCs in all rooms to get one-star. For two-stars, hotels must have a reading light in each room. For three-stars, hotels must offer laundry and ironing services. Then, four-star hotels must provide bathrobes and slippers for their guests when asked. To be at the top end of the ratings and gain five-stars, hotels should offer personalised greetings for each guest, fresh flowers or a gift in the room and a turndown service. Yet despite this, the hotels are only ranked by what they offer, as opposed to things like service. This means while a five-star hotel might offer all the amenities, a smaller boutique hotel might be better for service that isn't a five-star resort. 7 However, across Europe star-rating systems differ Credit: Getty Hotelstars has a useful interactive guide on what should be in hotels with each star rating, which can be found on their website. But there are some popular holiday destinations that are not part of the scheme. Notably, France uses its own criteria based on the size of the hotel's rooms and reception areas. For example, double bedrooms must be a minimum of nine square metres for a one-star and 24 square metres for a five-star. This system is mainly based on physical factors, rather than opinions like reviews. Then in Italy, 14-square-metres is required per bedroom but private bathrooms aren't. Spain then works on a region-by-region basis - making it even more confusing. Referred to as the 'regional compulsory hotel classification system', each of Spain's 17 regions adopts different standards, which is then regulated by the government tourism authority. 7 There are 21 countries that are signed up to the Hotelstars scheme Credit: Getty The criteria are similar to the UK's, and the more stars typically means the more amenities and services an accommodation offers. But Benidorm Seriously explains that the different star ratings don't say anything about things such as room decor, location or the helpfulness of the staff. Hence, a four-star may actually be less welcoming than a two-star hotel. And to add to this confusion, different holiday companies also have their own rating systems. For example, TUI rates accommodation between one and five 'Ts'. The 'Ts' are awarded for facilities, location and customer feedback. However, TUI does also show official ratings from local tourism boards on its site too. 7 But then popular holiday destinations such as France, Spain and Italy have their own schemes Credit: Getty Six and seven-star hotels Officially, there is no such thing as a six or seven-star hotels, despite some claiming to be. For example, hotels like the Burj Al Arab in Dubai and Emirates Palace Mandarin Oriental market themselves as 'seven-star'. These hotels are known for their lavish style, world-class amenities and top class service. The higher-than-usual star ratings are then mainly used as a marketing ploy to advertise this. While hotels advertising themselves as six or seven-star may have their own ranking system, there is no universal or internationally recognised standard for these high ratings. 7 In Dubai, there are even some hotels that claim to have 'seven stars' Credit: Getty How to pick a good hotel With so many different rating schemes to remember, it might be easier to look at reviews for each hotel you are considering staying at. On Tripadvisor for example, you can search reviews based on your personal requirements. This could be 'family-friendly' to see the reviews that mention if the accommodation is suitable for families and what is on offer. Alternatively, you could search 'facilities' to understand what different things there are to do at the hotel - such as a spa or fitness suite. Google Maps can help you see the location of a hotel and will also show reviews. Publications are also a great source for discovering top hotels. For example, The Sun has a check-in, check-out column in the paper, printed at the weekend as well as our online hotel review section. Pictures on each hotel's website can also help you see the size of rooms and understand what each room has in them in terms of facilities, such as tea and coffee supplies. In the mean time, Tripadvisor has revealed its best UK hotels – including a huge ship, old train station, safari park and a prison. Plus, the UK's best hotels for £100 and under.

Little-known Clubcard rule called 'kick in the teeth' for Tesco customers
Little-known Clubcard rule called 'kick in the teeth' for Tesco customers

Metro

time3 days ago

  • Business
  • Metro

Little-known Clubcard rule called 'kick in the teeth' for Tesco customers

There's nothing better than scanning your Tesco Clubcard at the end of your shop and seeing that price go down – though it would be much nicer if the prices were just cheaper to start off with. Especially considering the fact that not everyone is allowed to use a Clubcard to save those valuable pennies. In fact, consumer watchdog Which? dubbed the supermarket's benefits scheme a 'teenage kick in the teeth', because the card has an age limit. You can't use a Clubcard if you're under the age of 18, meaning younger shoppers are forced to pay higher prices. This restriction means Tesco has been named a winner of the Which? 2025 'Shoddie awards' – dedicated to exposing annoying practices in supermarket retailers. Now, it's not the only retailer that has this age limit on its benefits card. Morrisons and Waitrose also have an 18 or older rule, and even prevent people without fixed addresses from accessing lower prices. Lidl got a shout out too, particularly for having a loyalty card only available via an app, so those without access to 'digital connectivity' also suffer. To view this video please enable JavaScript, and consider upgrading to a web browser that supports HTML5 video The consumer champion suggested opting for schemes offered by Co-op or Sainsbury's. These supermarkets let you join their loyalty schemes if you're 16 or over, and you can get a card to scan, so if you don't have a phone, you're covered. Aldi is also a great alternative because, despite not having a loyalty card, it still regularly offers the cheapest groceries in the monthly price comparison. It had the most affordable supermarket shop in June, charging £131.52 for a 79 item shop, although Lidl was close behind at just 37p more expensive (without the loyalty card). Asda came third, with the same basket of groceries costing £144.82, a whole £2 cheaper than a Tesco shop with the Clubcard discount. While the age limit on the Clubcard is annoying, there's one perk we can't stop thinking about. To celebrate the loyalty scheme's 30th year, a million Virgin points will be awarded to one lucky customer to be spent on holidays, flights, travel upgrades and experiences galore. For context, this top prize is enough for three nights (for two people) at the Mahali Mzuri luxury safari resort in Kenya's Maasai Mara, three nights at the Kasbah Tamadot retreat in the Atlas mountains, and six nights at Mont Rochelle in the heart of South Africa's wine region. More Trending Five runners up will also get 500,000 points each, equivalent to the value of around $7,000 (£5,174) according to Nerdwallet analysis. To be in the running, all you need to do is auto-exchange a minimum of 250 Clubcard points with Virgin Red or Virgin Atlantic Flying Club. But you'll need to act fast, as the competition closes on July 20. And even if you don't win the big jackpot, all new Clubcard members who register before the deadline will get 5,000 bonus Virgin Points. Every scheme is different, with only a handful offering points. Most offer extra savings via the app, so make sure you check these before heading out to shop. Here are the key benefits each supermarket offers it members: Asda Rewards Variable cashback on selected products and 'missions' Co-op Member Coupons in app and member prices Iceland Bonus Card £1 back for every £20 you load onto your card and member prices Lidl Plus Coupons in app M&S Sparks Coupons in app and the chance to win your shop Morrisons More Points on selected products and member prices Sainsbury's Nectar One point per £1 spent with extra points available on selected products via app and member prices Tesco Clubcard One point per £1 spent and member prices MyWaitrose Coupons in app and free hot drink Do you have a story to share? Get in touch by emailing MetroLifestyleTeam@ View More » MORE: Horrified Tesco shopper 'bit into live cockroach' in meal deal sandwich MORE: Forget about Prosecco — drink this £6.97 sparkling wine from Asda instead MORE: Supermarket own-brand ketchup voted just as good as Heinz — and it's 70% cheaper Your free newsletter guide to the best London has on offer, from drinks deals to restaurant reviews.

Best UK holiday park named - with Welsh parks topping the list
Best UK holiday park named - with Welsh parks topping the list

North Wales Live

time4 days ago

  • North Wales Live

Best UK holiday park named - with Welsh parks topping the list

A survey carried out by Which? to identify the best and worst UK holiday parks has seen three Welsh parks leading the pack. The survey was completed by 1,700 Which? members who were asked to assess their experiences at UK holiday parks and resorts. Participants were asked to rate aspects from park cleanliness to accommodation quality, the range of free activities on offer, and the overall value for money of their holiday. Forest Holidays, which runs 13 locations in total including two in Wales, bagged second place with an 80% score, beating major brands like Haven and Butlins. Known for its countryside lodges and unique accommodations such as treehouses, Forest Holidays has parks in Beddgelert, tucked away in Parc Cenedlaethol Eryri, and Garwnant in Bannau Brycheiniog. Customers praised the quality of the accommodation and cleanliness, although it only received a three-star rating for value for money. Another Welsh winner was Bluestone Wales, situated in picturesque Pembrokeshire. Bluestone, known for its luxury lodges and cottages, also scored highly for the quality of accommodation provided. While Bluestone earned high marks for the variety of children's activities and entertainment available, it also managed to secure a three-star rating for value for money, resulting in an overall score of 77%. Potters Resorts, providing all-inclusive holidays at sites in Essex and Norfolk, claimed the top spot in the UK rankings overall. While it's an adults-only resort for most of the year, children are welcomed during the summer holidays in Norfolk. Potters achieved an impressive 87% score, gaining five-stars for the quality of facilities and accommodation, and a perfect score for the range of complimentary activities on offer. Despite being the most expensive among the parks surveyed by Which?, the cost at Potters includes all food and drink, a variety of activities from pickleball to archery, and evening entertainment billed as 'West End' quality. This earned the resorts a four-star rating for value for money. Pontins, however, finds itself languishing at the bottom of the chart once again, having also ranked last in 2024. The brand currently operates only one holiday park open to guests, the adults-only Sand Bay Holiday Village in Weston-Super-Mare. Their other two parks in Burnham on Sea, Somerset and Pakefield, Suffolk are temporarily closed to house construction workers. With a mere 56% customer satisfaction score, Pontins managed just two-stars in most categories. Despite being the least expensive option, customers still felt they received poor value for money. A disgruntled Tripadvisor user didn't hold back when describing their stay at Pakefield park, saying: "Worst place I have ever visited, chalet was old unkempt and dirty, holes in sheets beds pushed together with terrible matress and pillows, to shower you had to keep pushing a button in, it leaked all over the floor". Another holidaymaker expressed their displeasure, noting: "Rooms are shabby and quite dirty. Dirt on the baseboards, cobwebs in the corners and behind doors, our shower curtain had pink mold growing along the bottom seam, clearly not laundered between guests." However, amidst the criticism, some visitors had favourable reviews of Pontins, with one pleased guest sharing: "We went beginning of October had a brilliant week! Food was great swimming pool was really good and for the price you really can't get any better!". The entertainment on offer received praise too, as one reviewer highlighted: "The Bluecoats show Vegas was amazing! They are all so talented and are always doing some activity or joining in on the dance floor and having a laugh or chatting with people." Away Resorts, which received a 64% rating, manages 25 parks throughout the UK, featuring locations in the South West and the Isle of Wight. They operate two parks in North Wales; Golden Sands and Barmouth Bay. Away Resorts, despite offering a wide range of accommodation from caravans and glamping to luxury lodges, only received two stars for value for money. Their customer service also left much to be desired, although they did manage three stars for cleanliness and quality of accommodation. Center Parcs was the most popular holiday park provider in the survey, achieving a score of 69%, which puts it on par with Haven. While it scored highly for its facilities and quality of accommodation, it fell short in terms of the variety of free activities and overall value for money. It was ranked as the third most expensive option, behind Potters and Warner Leisure Villages, which caters solely to adults. One Which? member said it was:"Very expensive for what it is. Accomodation excellent, apart from the oasis pool, everything was extra. Staff were very helpful and the children enjoyed their stay. I will not be going back." Haven, which operates 38 parks across the UK, matched Center Parcs' percentage score, but managed to secure three stars for value for money. However, Which? readers gave them a mere two-star rating for their food and drink offerings and the range of free activities available. Haven currently has three parks in North Wales; Greenacres, Hafan Y Mor, and Presthaven. Best and worst holiday parks in the UK - ranked Provider Customer Score Potters Resorts 87% Forest Holidays 80% Bluestone Wales 77% John Fowler Holiday Parks 77% Hoburne Holidays 75% Hoseasons 74% Waterside Holiday Group 74% Warner Leisure Villages 71% Centerparcs 69% Haven Holiday Parks 69% Parkdean Resorts 68% Butlins 67% Park Holidays UK 66% Away Resorts 64% Largo Leisure Parks 64% Pontins 56%

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