Latest news with #WoonSiewHoong
Malay Mail
2 days ago
- Business
- Malay Mail
Hong Leong Bank Wins Three Awards at Asian Banking & Finance Retail Banking Awards, Affirming its Transformative Journey Towards Becoming the Best Run Bank in Malaysia
HLB's Head of SME Banking, Woon Siew Hoong [Pic 1, left] and HLB's Head of Cash Management, Alina Grace Tan Kui Kwoon [Pic 2, left] receiving their awards at the Asian Banking & Finance Retail Banking Awards 2025 KUALA LUMPUR, MALAYSIA - Media OutReach Newswire - 20 August 2025Hong Leong Bank ("HLB" or the "Bank") has won awards in three coveted categories at the Asian Banking & Finance ("ABF") Retail Banking Awards 2025, a testament to the significant progress the Bank has made in its 5 year bankwide transformation journey.A pivotal aspect of HLB's bankwide transformation and success story is its established leadership as a prominent SME bank. For the fourth consecutive year, HLB has been named the Best SME Bank in Malaysia by ABF. This recognition directly reflects the Bank's diverse product offerings, pioneering digital innovations, and personalized advisory services, all meticulously designed to cater to the varied needs of its customers. HLB's unwavering commitment to customer-centricity has translated into tangible success, with the Bank's SME loans and financing portfolios achieving an impressive 11.6% year-on-year ("y-o-y") growth, nearly double the industry average of 6.7%. This significant growth not only reinforces HLB's strong market position but also vividly demonstrates its dedication to providing a seamless banking experience through increased accessibility and convenience. The Bank achieves this through its extensive branch network, flexible out-of-branch account openings, and intuitive digital platforms, all serving as effective touchpoints to ensure a comprehensive and effortless banking journey for every its strong performance within the corporate banking sector, HLB has also been recognized as the Domestic Cash Management Bank of the Year. This award underscores how the Bank empowers its corporate and financial institution clients with sophisticated cash management solutions that streamline operations and enhance financial control, further contributing towards HLB's bankwide transformation plan. By leveraging the Bank's real-time API integration, businesses can automate fund transfers to beneficiaries on a same-day basis, eliminating manual intervention and ensuring timely access to funds. The Bank's cash consolidation services also enable clients to streamline cash management by centralizing funds into a single account for better liquidity oversight and easier reconciliation. This comprehensive suite of services has led to the Bank consistently managing over 700 corporate clients with their cash management needs, boasting a remarkable 95.52% customer retention rate and over 99% utilization rate of its cash management with its 5 year bankwide transformation plan, HLB has invested significantly in its digital capabilities, leading to the strategic implementation of AI, effective data management, and innovative digital banking solutions. This commitment to digital excellence culminated in the Bank winning the Digital Transformation of the Year award for its groundbreaking collections 2018, HLB has embarked on a pervasive transformation journey within its Collections team, fundamentally reshaping the collections process with an industry-first, fully integrated, web-based collections platform. The platform provides the Bank with a 360-degree view of its customers, strengthened by real-time information sharing, a predictive dialing system, an AI humanized voice bot, and secured remote working capabilities. These innovations have resulted in a 47% surge in monthly call volume and allowed 20% of HLB's collections officers to be redeployed to higher-value tasks, showcasing the tangible benefits of this digital Lam, HLB's Group Managing Director and CEO, commented, "This isn't just about winning awards; it's about reimagining the way we do banking. Two years ago, we set out on our bankwide transformation plan, and these three accolades prove that we are on the right track. This vision has defined our operating cadence, where we have reevaluated existing structures, reimagined the customer journey, and unleashed a wave of innovation throughout the Bank that is redefining what we can be to our customers. Looking ahead, we strive to continue on our transformation journey, implementing digital innovations while preserving that human touch to ensure we provide an elevated banking experience for all our customers."For more information on HLB's business banking solutions, please visit: Hashtag: #HongLeong #HLBB The issuer is solely responsible for the content of this announcement. About Hong Leong Bank Berhad Please visit
CNA
2 days ago
- Business
- CNA
Hong Leong Bank Wins Three Awards at Asian Banking & Finance Retail Banking Awards, Affirming its Transformative Journey Towards Becoming the Best Run Bank in Malaysia
KUALA LUMPUR, MALAYSIA - Media OutReach Newswire - 20 August 2025 - Hong Leong Bank ("HLB" or the "Bank") has won awards in three coveted categories at the Asian Banking & Finance ("ABF") Retail Banking Awards 2025, a testament to the significant progress the Bank has made in its 5 year bankwide transformation journey. HLB's Head of SME Banking, Woon Siew Hoong [Pic 1, left] and HLB's Head of Cash Management, Alina Grace Tan Kui Kwoon [Pic 2, left] receiving their awards at the Asian Banking & Finance Retail Banking Awards 2025 Best SME Bank in Malaysia: Driving Innovation and Accessibility for SME Customers A pivotal aspect of HLB's bankwide transformation and success story is its established leadership as a prominent SME bank. For the fourth consecutive year, HLB has been named the Best SME Bank in Malaysia by ABF. This recognition directly reflects the Bank's diverse product offerings, pioneering digital innovations, and personalized advisory services, all meticulously designed to cater to the varied needs of its customers. HLB's unwavering commitment to customer-centricity has translated into tangible success, with the Bank's SME loans and financing portfolios achieving an impressive 11.6% year-on-year ("y-o-y") growth, nearly double the industry average of 6.7%. This significant growth not only reinforces HLB's strong market position but also vividly demonstrates its dedication to providing a seamless banking experience through increased accessibility and convenience. The Bank achieves this through its extensive branch network, flexible out-of-branch account openings, and intuitive digital platforms, all serving as effective touchpoints to ensure a comprehensive and effortless banking journey for every customer. Domestic Cash Management Bank of the Year Continuing its strong performance within the corporate banking sector, HLB has also been recognized as the Domestic Cash Management Bank of the Year. This award underscores how the Bank empowers its corporate and financial institution clients with sophisticated cash management solutions that streamline operations and enhance financial control, further contributing towards HLB's bankwide transformation plan. By leveraging the Bank's real-time API integration, businesses can automate fund transfers to beneficiaries on a same-day basis, eliminating manual intervention and ensuring timely access to funds. The Bank's cash consolidation services also enable clients to streamline cash management by centralizing funds into a single account for better liquidity oversight and easier reconciliation. This comprehensive suite of services has led to the Bank consistently managing over 700 corporate clients with their cash management needs, boasting a remarkable 95.52% customer retention rate and over 99% utilization rate of its cash management platform. Digital Transformation of the Year: Revolutionizing Credit Collections with Innovative Solutions and Artificial Intelligence Aligned with its 5 year bankwide transformation plan, HLB has invested significantly in its digital capabilities, leading to the strategic implementation of AI, effective data management, and innovative digital banking solutions. This commitment to digital excellence culminated in the Bank winning the Digital Transformation of the Year award for its groundbreaking collections platform. Since 2018, HLB has embarked on a pervasive transformation journey within its Collections team, fundamentally reshaping the collections process with an industry-first, fully integrated, web-based collections platform. The platform provides the Bank with a 360-degree view of its customers, strengthened by real-time information sharing, a predictive dialing system, an AI humanized voice bot, and secured remote working capabilities. These innovations have resulted in a 47% surge in monthly call volume and allowed 20% of HLB's collections officers to be redeployed to higher-value tasks, showcasing the tangible benefits of this digital leap. HLB's 5 Year Bankwide Transformation Plan Kevin Lam, HLB's Group Managing Director and CEO, commented, "This isn't just about winning awards; it's about reimagining the way we do banking. Two years ago, we set out on our bankwide transformation plan, and these three accolades prove that we are on the right track. This vision has defined our operating cadence, where we have reevaluated existing structures, reimagined the customer journey, and unleashed a wave of innovation throughout the Bank that is redefining what we can be to our customers. Looking ahead, we strive to continue on our transformation journey, implementing digital innovations while preserving that human touch to ensure we provide an elevated banking experience for all our customers." Hashtag: #HongLeong #HLBB The issuer is solely responsible for the content of this announcement.
Associated Press
2 days ago
- Business
- Associated Press
Hong Leong Bank Wins Three Awards at Asian Banking & Finance Retail Banking Awards, Affirming its Transformative Journey Towards Becoming the Best Run Bank in Malaysia
KUALA LUMPUR, MALAYSIA - Media OutReach Newswire - 20 August 2025 - Hong Leong Bank ('HLB' or the 'Bank') has won awards in three coveted categories at the Asian Banking & Finance ('ABF') Retail Banking Awards 2025, a testament to the significant progress the Bank has made in its 5 year bankwide transformation journey. HLB's Head of SME Banking, Woon Siew Hoong [Pic 1, left] and HLB's Head of Cash Management, Alina Grace Tan Kui Kwoon [Pic 2, left] receiving their awards at the Asian Banking & Finance Retail Banking Awards 2025 Best SME Bank in Malaysia: Driving Innovation and Accessibility for SME Customers A pivotal aspect of HLB's bankwide transformation and success story is its established leadership as a prominent SME bank. For the fourth consecutive year, HLB has been named the Best SME Bank in Malaysia by ABF. This recognition directly reflects the Bank's diverse product offerings, pioneering digital innovations, and personalized advisory services, all meticulously designed to cater to the varied needs of its customers. HLB's unwavering commitment to customer-centricity has translated into tangible success, with the Bank's SME loans and financing portfolios achieving an impressive 11.6% year-on-year ('y-o-y') growth, nearly double the industry average of 6.7%. This significant growth not only reinforces HLB's strong market position but also vividly demonstrates its dedication to providing a seamless banking experience through increased accessibility and convenience. The Bank achieves this through its extensive branch network, flexible out-of-branch account openings, and intuitive digital platforms, all serving as effective touchpoints to ensure a comprehensive and effortless banking journey for every customer. Domestic Cash Management Bank of the Year Continuing its strong performance within the corporate banking sector, HLB has also been recognized as the Domestic Cash Management Bank of the Year. This award underscores how the Bank empowers its corporate and financial institution clients with sophisticated cash management solutions that streamline operations and enhance financial control, further contributing towards HLB's bankwide transformation plan. By leveraging the Bank's real-time API integration, businesses can automate fund transfers to beneficiaries on a same-day basis, eliminating manual intervention and ensuring timely access to funds. The Bank's cash consolidation services also enable clients to streamline cash management by centralizing funds into a single account for better liquidity oversight and easier reconciliation. This comprehensive suite of services has led to the Bank consistently managing over 700 corporate clients with their cash management needs, boasting a remarkable 95.52% customer retention rate and over 99% utilization rate of its cash management platform. Digital Transformation of the Year: Revolutionizing Credit Collections with Innovative Solutions and Artificial Intelligence Aligned with its 5 year bankwide transformation plan, HLB has invested significantly in its digital capabilities, leading to the strategic implementation of AI, effective data management, and innovative digital banking solutions. This commitment to digital excellence culminated in the Bank winning the Digital Transformation of the Year award for its groundbreaking collections platform. Since 2018, HLB has embarked on a pervasive transformation journey within its Collections team, fundamentally reshaping the collections process with an industry-first, fully integrated, web-based collections platform. The platform provides the Bank with a 360-degree view of its customers, strengthened by real-time information sharing, a predictive dialing system, an AI humanized voice bot, and secured remote working capabilities. These innovations have resulted in a 47% surge in monthly call volume and allowed 20% of HLB's collections officers to be redeployed to higher-value tasks, showcasing the tangible benefits of this digital leap. HLB's 5 Year Bankwide Transformation Plan Kevin Lam, HLB's Group Managing Director and CEO, commented, 'This isn't just about winning awards; it's about reimagining the way we do banking. Two years ago, we set out on our bankwide transformation plan, and these three accolades prove that we are on the right track. This vision has defined our operating cadence, where we have reevaluated existing structures, reimagined the customer journey, and unleashed a wave of innovation throughout the Bank that is redefining what we can be to our customers. Looking ahead, we strive to continue on our transformation journey, implementing digital innovations while preserving that human touch to ensure we provide an elevated banking experience for all our customers.' For more information on HLB's business banking solutions, please visit: Hashtag: #HongLeong #HLBB The issuer is solely responsible for the content of this announcement. About Hong Leong Bank Berhad Please visit
The Star
3 days ago
- Business
- The Star
Hong Leong Bank wins big at ABF Retail Banking Awards 2025
Hong Leong Bank's Head of SME Banking, Woon Siew Hoong (Pic 1, left), and Head of Cash Management, Alina Grace Tan Kui Kwoon (Pic 2, left), receiving their awards at the Asian Banking & Finance Retail Banking Awards 2025. KUALA LUMPUR: Hong Leong Bank Bhd (HLB) has clinched three categories at the Asian Banking & Finance (ABF) Retail Banking Awards 2025, marking milestones in its five-year transformation programme. The bank was named Best SME Bank in Malaysia for the fourth consecutive year, supported by an 11.6% year-on-year growth in SME loans and financing, nearly double the industry average of 6.7%. In a statement, HLB said the recognition reflects its digital innovations, advisory services and expanded accessibility through branches, out-of-branch account openings and online platforms. HLB also secured the Domestic Cash Management Bank of the Year award, citing over 700 corporate clients, a 95.52% customer retention rate, and more than 99% utilisation of its cash management platform. The bank's solutions include real-time API integration for same-day fund transfers and cash consolidation services. The bank also won Digital Transformation of the Year for its industry-first, AI-powered collections platform introduced in 2018. The fully integrated, web-based system gives the bank a 360-degree customer view, enabling real-time information sharing, predictive dialling and secured remote work capabilities. It incorporates an AI humanised voice bot to improve customer engagement, resulting in a 47% increase in monthly call volume and freeing up 20% of collections staff for higher-value tasks. The bank said the platform has enhanced efficiency, reduced manual processes and reshaped its collections operations in line with its wider digital transformation agenda. "This isn't just about winning awards; it's about reimagining the way we do banking. Two years ago, we set out on our bankwide transformation plan, and these three accolades prove that we are on the right track. This vision has defined our operating cadence, where we have reevaluated existing structures, reimagined the customer journey, and unleashed a wave of innovation throughout the bank that is redefining what we can be to our customers.
Malaysian Reserve
13-06-2025
- Automotive
- Malaysian Reserve
HLB and DCAP Digital Collaborate to Boost SME Lending and Financial Inclusion with Cutting-Edge AI
KUALA LUMPUR, Malaysia, June 13, 2025 /PRNewswire/ — Aligned with its continuous efforts to support the SME ecosystem and offer tailored financial solutions to empower business development, Hong Leong Bank ('HLB' or the 'Bank') has signed a Memorandum of Understanding ('MoU') with DCAP Digital Sdn Bhd ('DCAP Digital'), enhancing its SME lending solutions infrastructure and driving financial inclusion for underbanked communities in Malaysia. Founded in 2020, DCAP Digital specializes in providing transparent and fair credit solutions through its full-stack Lending-as-a-Service ('LaaS') platform, offering an ecosystem for capital deployment into high-quality, pre-vetted borrowers alongside innovative digital tools that ensure efficiency, transparency, and compliance to regulatory requirements. Through this collaboration, HLB aims to leverage DCAP Digital's expertise in LaaS solutions, and especially its proprietary AI-driven credit scoring engine designed for more accurate and inclusive credit assessments, combining them with the Bank's robust financial solutions and extensive reach within the consumer financing and mobility (motorcycles and EVs) sectors to provide tailor-made lending solutions that are catered towards the customers' unique business and financing need. In May 2025 alone, over 61,000 motorcycles were newly registered in Malaysia, underscoring the dynamic nature and consistent demand within this market, yet one of the significant challenges in motorcycle financing, particularly for underbanked segments, often lies in efficiently establishing robust credit profiles and streamlining the Know-Your-Customer (KYC) processes. 'This represents a big step forward for HLB in terms of enhancing our lending services, as we continuously look to streamline our financing processes to better serve our dynamic pool of business customers', commented Woon Siew Hoong, HLB's Head of SME Banking. 'Aligned with our brand promise of being Built Around You, we are committed to maintaining a comprehensive suite of banking solutions that are designed to suit our customers' diverse needs, while ensuring the solutions are deployed in an efficient and seamless manner. Our partnership with DCAP Digital is a major milestone in this journey, where we combine AI integration, digital innovation, extensive market penetration, and tailored financing solutions to provide a truly enhanced customer experience.' With this partnership with DCAP Digital, HLB will primarily look to support its growing pool of motorcycle dealer customers, assisting them with seamless loan application processing and accelerated access into the Bank's Dealer Hire Purchase Program. HLB will also leverage on DCAP Digital's ecosystem to provide dealers with other relevant financing solutions, including cash management solutions, bank acceptance, and trade line services. Sonia Ng, Co-Founder & CEO of DCAP Digital added, 'We are thrilled to partner with HLB to further our mission of promoting financial inclusion through AI-powered credit solutions. This collaboration merges HLB's financial strength with our technology-driven approach, promoting seamless experiences, smart SME transformation and sustainable growth across the motorcycle ecosystem.' The collaboration will also involve joint promotional activities, such as workshops, seminars, and marketing campaigns to amplify visibility within the motorcycle industry, and training sessions for dealers on application best practices. For more information, please visit
