Latest news with #WorkersCompensation
Associated Press
6 days ago
- Business
- Associated Press
Rising Medical Solutions Publishes 12th Annual Workers' Compensation Benchmarking Study
Focus Group Research Reveals How Industry Leaders Are Balancing Digital Transformation with Human-Centered Claims Management CHICAGO, Aug. 6, 2025 /PRNewswire/ -- Rising Medical Solutions today announced the release of its 12th annual Workers' Compensation Benchmarking Study Report. The newly published study examines how claims organizations are successfully navigating the challenge of implementing digital transformation while maintaining the human elements essential to optimal outcomes. Based on comprehensive, first-person focus group research conducted with claims and medical management executives, the latest annual report provides real-world strategies that high-performing organizations are using to deploy artificial intelligence (AI) to enhance human performance and strategic productivity while simultaneously investing in human judgment and emotional intelligence that technology cannot replicate. 'The workers' compensation industry faces a pivotal challenge: how to harness AI's potential without sacrificing empathy or outcomes,' said Rachel Fikes, Chief Experience Officer and Study Program Director at Rising Medical Solutions. 'Our research reveals that successful organizations aren't choosing between technology and human connection—they're strategically combining both to create better experiences for injured workers while improving operational efficiency and job satisfaction.' Key Research Focus Areas Conducted late last year, the 2024 study concentrates on three industry challenges identified by executive participants as most critical to investigate during the focus group research exercise: Real-World Solutions for the Future The resulting 2024 Report identifies practical use cases and actionable strategies that organizations should consider prioritizing in the next one to three years to drive competitive advantage. The report cites that organizations fully embracing AI see twice the measurable benefits compared to others, including increased productivity and profitability. However, the study emphasizes that successful digital transformation must start with understanding customer and frontline user needs rather than leading with technology. 'Claims professionals bring irreplaceable expertise and compassion that technology should work to strengthen, not eliminate,' noted Fikes. 'Our research shows that organizations achieving the best outcomes are those that use AI to handle repetitive tasks while empowering their people to build stronger relationships with injured workers.' Continuing its tradition of industry contribution, the 2024 Study Report is available to all stakeholders at no cost. Interested parties can request the 2024 Report here. About the Workers' Compensation Benchmarking Study The Workers' Compensation Benchmarking Study is a national research program examining the complex forces impacting claims management in workers' compensation today. The study's mission is to advance claims management in the industry by providing both quantitative and qualitative data. Through survey research with claims leaders and practitioners nationwide, the program generates actionable intelligence for claims organizations to evaluate priorities, challenges, and strategies amongst their peers. Conceived and directed by Rising Medical Solutions, the ongoing program is a collaboration of industry executives representing diverse organizational perspectives, including the Study's Principal Researcher and Advisory Council: About Rising Medical Solutions | We Make Lives Better. Rising Medical Solutions is a national managed care firm that provides medical cost containment and medical care management services to the workers' compensation, auto, liability, and group health markets. Rising's mission is to 'make lives better,' by taking the pain out of the healthcare experience for those providing, receiving, and paying for medical care. Media Contact: Rachel Fikes, [email protected] View original content to download multimedia: SOURCE Rising Medical Solutions LLC
Yahoo
17-06-2025
- Business
- Yahoo
Corporate Insight Launches Commercial Insurance Monitor: Comprehensive Analysis of Digital Experience in Commercial P&C Insurance
New Research Service Provides In-Depth Coverage of Digital Capabilities Across Four Key Commercial Insurance Lines from 17 Leading Insurance Carriers NEW YORK, June 17, 2025 /PRNewswire/ -- Corporate Insight (CI), the leading provider of competitive intelligence and customer experience research to the financial services industry, today announced the launch of Commercial Insurance Monitor, a comprehensive new research service that tracks the digital experience in commercial property and casualty insurance from both prospect and customer perspectives. "Commercial Insurance Monitor addresses the growing need for competitive intelligence in the rapidly evolving commercial insurance space," says Justin Suter, insurance research manager at CI. "Small business owners increasingly expect streamlined online experiences for their insurance needs. This new research builds on our longstanding personal lines P&C coverage to help insurers create best-in-class digital platforms that attract and retain business owners." The research service tracks four main lines of commercial insurance policy types: Business Owners Policy (BOP) Workers Compensation Commercial Liability Commercial Auto Commercial Insurance Monitor provides comprehensive analysis through multiple research components designed for ongoing competitive intelligence. Leveraging authenticated experiences, the service includes quarterly reports that track industry trends and digital capability developments in commercial insurance; quarterly capabilities matrices that detail the full range of offerings from covered firms; and direct access to CI's industry expert analysts for consultation and insights into the authenticated site experience. The first report from Commercial Insurance Monitor will provide subscribers with a full analysis of the current competitive landscape. Further reports will examine generating a certificate of insurance (COI), billing and payment capabilities, risk mitigation resources and online quoting journeys. "Small business owners are increasingly sophisticated in their digital expectations, influenced by their experiences in personal lines and other industries," adds Suter. "Additionally, boomers retiring and passing on their businesses to younger generations creates a sudden shift in digital expectations in commercial insurance. Insurers that fail to meet these evolving expectations risk losing market share to more digitally advanced competitors. For that reason, in this research we're tracking both incumbent and insurtech firms for a full view of the digital landscape." The research covers 17 leading commercial P&C insurance providers: American European Insurance AmTrust COUNTRY Financial FLIP The Hartford Hanover Kingstone Insurance Liberty Mutual Next Insurance Progressive Simply Business State Farm Thimble Travelers Utica First USLI 360 Coverage Pros Commercial Insurance Monitor represents CI's continued expansion into specialized insurance market research, building on over 30 years of expertise in analyzing authenticated customer experiences across financial services, insurance and healthcare. Interested parties can request a research demo from CI's commercial insurance research team. About Corporate Insight Corporate Insight (CI) delivers competitive intelligence, user experience research and consulting services to the nation's leading financial services, insurance and healthcare organizations. As the recognized industry leader in customer experience research for over 30 years, our best-in-class research platform and unique approach of analyzing the actual customer experience helps organizations advance their competitive position in the marketplace. For inquiries or to interview an analyst, contact: Patrick Flood 646-876-7535 pflood@ View original content to download multimedia: SOURCE Corporate Insight Sign in to access your portfolio
